Shows
ServiceNow InsightsHealthcare Referral Management and the Power of AI with ServiceNow and KeenStackIn this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care through the power of automation and AI. Learn about the evolution of healthcare technology solutions, the role of ServiceNow in streamlining workflows, and how KeenStack builds on these capabilities to revolutionize the healthcare referral process. Don't miss this detailed discussion on how innovative technology is shaping...
2025-10-2723 minServiceNow PodcastsHealthcare Referral Management and the Power of AI with ServiceNow and KeenStackIn this episode, we dive deep into the world of medical referral management with insights from Drew Koerner, Healthcare CTO at ServiceNow, and Elevsis Delgadio, SVP Customer Success at KeenStack. We explore how these two industry leaders are partnering to address the challenges of referral leakage, improve hospital revenue, and enhance patient care through the power of automation and AI. Learn about the evolution of healthcare technology solutions, the role of ServiceNow in streamlining workflows, and how KeenStack builds on these capabilities to revolutionize the healthcare referral process. Don't miss this detailed discussion on how innovative technology is shaping...
2025-10-2723 min
ServiceNow InsightsThe Power of Customer Feedback | AI Control Tower & ServiceNow UniversityExploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison introduces ServiceNow University and its focused approach on enabling users to develop specific skills through personalized learning pathways and innovative tools like conversational AI chat. The episode highlights ServiceNow's commitment to integrating customer feedback into product...
2025-09-0323 minServiceNow PodcastsThe Power of Customer Feedback | AI Control Tower & ServiceNow UniversityExploring UXR at ServiceNow: Enhancing AI Control and ServiceNow University In this episode, we delve into the realm of User Experience Research (UXR) at ServiceNow with guests Jesse Livingston, Eric Liu, and Tori Morrison. Eric Liu discusses the advancements and challenges in AI governance and the development of AI Control Tower to help companies manage their AI assets responsibly. Tori Morrison introduces ServiceNow University and its focused approach on enabling users to develop specific skills through personalized learning pathways and innovative tools like conversational AI chat. The episode highlights ServiceNow's commitment to integrating customer feedback into product...
2025-09-0323 min
ServiceNow PodcastsC3 and the Future of Mobile on ServiceNow with David MurchWelcome to Break Point: the ServiceNow Developer Podcast! In this episode of Break Point, we had the pleasure of interviewing Sr. Manager of Inbound Product Management, David Murch, about the creation of the C3 app: the now very famous collectible card experience built for ServiceNow events like Knowledge and the World Forums. They dive into how mobile capabilities were essential to the app's success, its rapid development timeline, and the collaborative effort behind it. The episode ALSO previews new mobile features in the Zurich release and offers guidance for developers looking to get started with mobile app development on...
2025-07-3044 min
ServiceNow InsightsServiceNow University and Jayney Howson - Unlocking Talent TransformationServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney shares her journey from marketing to tech sales leadership and how she is now driving change in corporate learning to ensure equal opportunities for all. They also discuss the importance of reskilling for the future job market and the unique, personalized approach of...
2025-07-0217 minServiceNow PodcastsServiceNow University and Jayney Howson - Unlocking Talent TransformationServiceNow University and Jayney Howson - Unlocking Talent Transformation In this episode of the podcast, host Bobby Brill interviews Jayney Howson, Senior Vice President, Global Head of Learning and Development at ServiceNow. They delve into the exciting world of ServiceNow University, a platform dedicated to talent transformation through innovative learning and development strategies. Jayney shares her journey from marketing to tech sales leadership and how she is now driving change in corporate learning to ensure equal opportunities for all. They also discuss the importance of reskilling for the future job market and the unique, personalized approach of...
2025-07-0217 min
ServiceNow InsightsThe Power of Customer Feedback | Shaping User Experience at ServiceNowDive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating Now Assist Voice, ensuring it's not just a novelty but a robust tool that supports diverse voices and environments, enhancing productivity and accessibility. Jessie Livingston...
2025-05-1434 minServiceNow PodcastsThe Power of Customer Feedback | Shaping User Experience at ServiceNowDive into the world of ServiceNow UX Research and product development with Jessie Livingston, Tricia Wilson, and Molly Bowman as they unveil the secrets behind crafting user-centric features. In this engaging podcast episode, Tricia Wilson shares insights from her research on process mining, revealing how the team transformed a tool that often failed and frustrated users into a powerful solution for optimizing business processes. Molly Bowman then discusses the challenges and triumphs of creating Now Assist Voice, ensuring it's not just a novelty but a robust tool that supports diverse voices and environments, enhancing productivity and accessibility. Jessie Livingston...
2025-05-1434 min
Keep it AI - ServiceNowServiceNow's agentic AI framework explained: What you need to knowIn this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more on https://www.servicenow.comSee omnystudio.com/listener for privacy information.
2025-03-1215 minServiceNow PodcastsServiceNow's agentic AI framework explained: What you need to knowIn this episode, we explore how ServiceNow’s Agentic AI / AI Agent framework is revolutionizing enterprise workflows. Joined by Victor Chen, Outbound Product Manager at ServiceNow, we dive into how AI agents leverage data, workflows, and automation to drive efficiency and productivity at scale. Lern more on https://www.servicenow.comSee omnystudio.com/listener for privacy information.
2025-03-1215 min
ServiceNow InsightsEmpathy in Action - Building Accessibility at ServiceNowIn this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibility to customers and the significance of customer engagement. Tony delves into internal accessibility initiatives and the advantages of having an accessibility product team. They both stress the importance of organizations making accessibility a priority, both internally and externally, to ensure an inclusive and accessible experience for all. Guests...
2025-02-1229 minServiceNow PodcastsEmpathy in Action - Building Accessibility at ServiceNowIn this episode, Bobby Brill is joined by ServiceNow's Global Head of Accessibility Customer Engagement, Alaina Beaver and Accessibility Lead, Tony Morales to discuss accessibility at ServiceNow. They explore the concept of accessibility and its relationship to diversity, equity, and inclusion. Alaina shares her perspective on promoting accessibility to customers and the significance of customer engagement. Tony delves into internal accessibility initiatives and the advantages of having an accessibility product team. They both stress the importance of organizations making accessibility a priority, both internally and externally, to ensure an inclusive and accessible experience for all. Guests...
2025-02-1229 min
Customer ConnectionFrom Zero to Expert: Building ServiceNow NexGen AI TalentIn this episode, Monica Hidalgo, Founding Partner of Volteo Digital, shares her insights on empowering businesses through digital transformation and the strategic partnership with ServiceNow. With over a decade of experience, Monica has played a pivotal role in establishing Volteo’s Global Delivery Center in Mexico, which evolved into a Center of Excellence, driving innovation and operational excellence across industries. Beyond her professional achievements, Monica is the founder of Women Who Transform, an initiative aimed at uplifting women in technology through mentorship, workshops, and networking. The Customer Connection Podcast helps you explore the implementation and adop...
2024-12-1019 minServiceNow PodcastsFrom Zero to Expert: Building ServiceNow NexGen AI TalentIn this episode, Monica Hidalgo, Founding Partner of Volteo Digital, shares her insights on empowering businesses through digital transformation and the strategic partnership with ServiceNow. With over a decade of experience, Monica has played a pivotal role in establishing Volteo’s Global Delivery Center in Mexico, which evolved into a Center of Excellence, driving innovation and operational excellence across industries. Beyond her professional achievements, Monica is the founder of Women Who Transform, an initiative aimed at uplifting women in technology through mentorship, workshops, and networking. The Customer Connection Podcast helps you explore the implementation and adop...
2024-12-1019 min
ServiceNow PodcastsThe New ServiceNow StudioIn today’s episode, we celebrate the launch of a brand new, free-to-use product that will change the way developers work forever! Topics 00:00 Welcome & Introductions 12:03 What Is ServiceNow Studio? 13:45 What About Legacy Studio? 14:43 Studio vs App Engine Studio 20:48 What Are Customers Saying About Studio? 26:06 Andrew’s Favorite Feature of Studio 28:35 When Will Studio Be on PDIs? 29:24 What Knowledge Content is Planned for Knowledge25? 31:07 A Break Point Exclusive! 32:29 Conclusion & Outro Links Xanadu Content Calendar ServiceNow Studio Creator Toolbox Check out the other ServiceNow podcastsSee omnystudio.com/listener for privacy information.
2024-11-2735 min
ServiceNow InsightsBuilding Trust in AI with ServiceNow's Now Assist GuardianIn this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools...
2024-11-2022 minServiceNow PodcastsBuilding Trust in AI with ServiceNow's Now Assist GuardianIn this episode of TechBytes, AI Governance Product Manager at ServiceNow, Louis Philip Morin, discusses the critical aspects of trust in AI. The conversation delves into the challenges of creating AI experiences free from toxic and malicious language, highlighting the role of Now Assist Guardian in customizing user experiences. The episode explores the nuances of offensive language, prompt injections, and hallucinations in AI, emphasizing the importance of user control, transparency, and the ethical considerations in handling AI-generated content. Morin explains the importance of trust, user feedback, and the collaborative efforts between ServiceNow and its customers to ensure AI tools...
2024-11-2022 min
ServiceNow InsightsEmpathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony MoralesEmpathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This...
2024-10-1633 minServiceNow PodcastsEmpathy in Action: Building Accessibility at ServiceNow with Eamon McErlean and Tony MoralesEmpathy in Action: Building Accessibility at ServiceNow In this episode of TechBytes, host Bobby Brill is joined by Eamon McErlean and Tony Morales from ServiceNow to explore the vital role of accessibility in technology. As leaders in inclusive Gen AI, they emphasize the importance of integrating accessibility into product development from the ground up. Through personal experiences and industry insights, Eamon and Tony illustrate how empathy enhances accessibility awareness and drives change. The conversation highlights new initiatives at ServiceNow, the transformative role of AI in accessibility, and the importance of creating inclusive software that benefits everyone. This...
2024-10-1633 min
Customer ConnectionElevating Customer Experience with AI: ServiceNow and 3CLogicIn this episode, Guillaume Seynhaeve (G), SVP of Partnerships and Alliances at 3CLogic. He advises and supports the organization's strategic initiatives, including the oversight of 3CLogic's ServiceNow offerings. With over 20 years of experience in both sales and customer service, he has held leadership in the financial and communication industry, and he's a recognized expert in SAS, CSAS, AI, and CX, a ServiceNow enthusiast of 12 years. He holds his bachelor's degree from Boston College and an MBA from the University of Maryland. Welcome to the show. The Customer Connection Podcast helps you learn the implementation and adoption of t...
2024-09-2437 minServiceNow PodcastsElevating Customer Experience with AI: ServiceNow and 3CLogicIn this episode, Guillaume Seynhaeve (G), SVP of Partnerships and Alliances at 3CLogic. He advises and supports the organization's strategic initiatives, including the oversight of 3CLogic's ServiceNow offerings. With over 20 years of experience in both sales and customer service, he has held leadership in the financial and communication industry, and he's a recognized expert in SAS, CSAS, AI, and CX, a ServiceNow enthusiast of 12 years. He holds his bachelor's degree from Boston College and an MBA from the University of Maryland. Welcome to the show. The Customer Connection Podcast helps you learn the implementation and adoption of t...
2024-09-2437 min
ServiceNow PodcastsServiceNow Federal Forum 2024: ServiceNow for Government Missions: Innovative SolutionsTo respond and adapt at speed to evolving mission requirements, the government must modernize delivery by using a digital-first approach, incorporating automated workflow technologies to deliver standout workforce experiences, and achieve objectives quickly and securely. Tune in to this session to hear real-world perspectives on modernizing mission systems, applications and experiences. Featured Speakers:• Kinga Ulery, Director, Federal Civilian, ServiceNow• Veronica Brown, Branch Chief, Office of Program Management Food, and Nutrition Services, Office of Information Technology, Department of Agriculture• Terry Carpenter, Chief Information Officer and Chief Technology Officer, National Science Foundation Click here to vie...
2024-09-1335 minFederal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2024: ServiceNow for Government Missions: Innovative SolutionsTo respond and adapt at speed to evolving mission requirements, the government must modernize delivery by using a digital-first approach, incorporating automated workflow technologies to deliver standout workforce experiences, and achieve objectives quickly and securely. Tune in to this session to hear real-world perspectives on modernizing mission systems, applications and experiences. Featured Speakers:• Kinga Ulery, Director, Federal Civilian, ServiceNow• Veronica Brown, Branch Chief, Office of Program Management Food, and Nutrition Services, Office of Information Technology, Department of Agriculture• Terry Carpenter, Chief Information Officer and Chief Technology Officer, National Science Foundation Click here to vie...
2024-09-1335 min
ServiceNow Pilots by SPOCEp12: From Code to Process: The Essential Role of Consultants in ServiceNow ProjectsGuest: Agnieszka Kozłowska, ServiceNow Solution Consultant
Host: Marcel Sowiński, Customer Success Manager
In this episode, we discuss when and why to include consultants in your projects and how their involvement can lead to remarkable benefits for clients. Agnieszka shares her expertise on the daily tasks and responsibilities of consultants, provides insights into the vital role they play in ServiceNow projects, and explains how they can enhance existing modules.
🚀 Highlights:
Understanding the consultant's role in ServiceNow projects.
The significance of focusing on processes rather than code.
Client benefits of having a consultant on board.
Enhancing projects with existing modul...
2024-09-1031 min
ServiceNow PodcastsServiceNow Federal Forum 2024: Maximize Productivity and Mission Readiness and Deliver the Best EXFederal agencies are deploying innovative solutions to manage human capital and administrative goals such as recruitment, developing employees, and keeping a skilled and motivated workforce. Listen to this session to hear how ServiceNow is helping to connect systems of record and modernize the business of human capital management. Featured Speakers:• Kevin Brooks, Chief of Staff, Global Public Sector, ServiceNow• Brett Einsidler, Talent Operations Manager, Kessel Run, U.S. Air Force Click here to view recordingSee omnystudio.com/listener for privacy information.
2024-09-0627 minFederal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2024: Maximize Productivity and Mission Readiness and Deliver the Best EXFederal agencies are deploying innovative solutions to manage human capital and administrative goals such as recruitment, developing employees, and keeping a skilled and motivated workforce. Listen to this session to hear how ServiceNow is helping to connect systems of record and modernize the business of human capital management. Featured Speakers:• Kevin Brooks, Chief of Staff, Global Public Sector, ServiceNow• Brett Einsidler, Talent Operations Manager, Kessel Run, U.S. Air Force Click here to view recordingSee omnystudio.com/listener for privacy information.
2024-09-0627 min
ServiceNow PodcastsServiceNow Federal Forum 2024: Defending Software Supply Chain IntegrityTune in as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer will share best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers: Mike Rohde, Deputy Chief Information Security Officer, Federal, ServiceNow Dr. Allan Friedman, Senior Advisor and Strategist, Cybersecurity and Infrastructure Security Agency Click here to view recordingSee omnystudio.com/listener for privacy information.
2024-08-3037 min
ServiceNow PodcastsServiceNow Federal Forum 2024: Maximizing Value to the Enterprise Using Low- and No-Code DevelopmentListen as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer shares best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more.Featured Speakers: • Robert Jennings, Senior Advisor Operations and Technology, Defense Counterintelligence and Security Agency Chief Strategy Office• Gus Pastore, Director of Creator Workflows, Federal, ServiceNow Click here to view recordingSee omnystudio.com/listener for privacy information.
2024-08-2335 min
ServiceNow PodcastsGenerative AI at ServiceNow with Mark HopperIn this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem. And he gives us a look at developments for Now Assist on the horizon.Guest - Mark HopperHost - Steve MillerProducer – Christopher Price For more inf...
2024-08-2116 minServiceNow InsightsGenerative AI at ServiceNow with Mark HopperIn this episode of TechBytes, Mark Hopper from the platform product team talks about generative AI at ServiceNow (Now Assist). Gen AI technology accelerates work across the ServiceNow product spectrum, especially in the areas of agents and fulfillers, end-user self-service, and developing Now applications. Mark also describes how Now Assist supports enterprise-specific LLMs to drive customer outcomes and extend into the broader ServiceNow partner ecosystem. And he gives us a look at developments for Now Assist on the horizon.Guest - Mark HopperHost - Steve MillerProducer – Christopher Price For more inf...
2024-08-2116 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2024: Survivability in the Gap: Planning for When, Not IfOur military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the same user interface, ensuring that your world works even when others don’t want it to.Featured Speakers: • Mark Matzke, Area Vice President, Department of Defense, ServiceNow• Adam Prem, Solution Consulting Manager, ServiceNow• Captain Jeffrey Quinn, Force Chaplain...
2024-08-0934 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2024: Beyond IT - Mastering the Management of Enterprise AssetsFederal agencies manage a greater variety and volume of physical assets than ever before in support of operations, maintenance, and facilities management. This session will discuss the best practices and tools needed to achieve secure end-to-end lifecycle management and, importantly, complete transparency of all physical assets to meet your operational and mission objectives.Featured Speakers: • Kevin Adler, Industry Solutions Executive, U.S. Federal, ServiceNow• Eric Ferrington, Senior Director of Product Management, IT Asset Management, ServiceNow• Andrew Scherer, IT Transformation Solution Sales Manager, Federal, ServiceNowClick here to view the on-demand recording
2024-07-1240 min
ServiceNow Pilots by SPOC[Webinar recording] Ensuring DORA Compliance with ServiceNowWebinar: Ensuring DORA Compliance with ServiceNow - Learn How in Just 45 Minutes!
Join our 45-minute webinar and unlock the full potential of ServiceNow for achieving compliance with the DORA (Digital Operational Resilience Act) regulations. Gain valuable insights, practical tips, and real-world case studies that will help your organization navigate the complexities of DORA with ease. Here's what you'll learn:
1. DORA Directive in a Nutshell
🔸 Overview of the main principles and requirements of the DORA Directive
🔸 Key challenges in implementing DORA within an organization
🔸 How to prepare to ensure compliance with DORA...
2024-07-0443 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2024: Low-Code Approach to Achieve Mission ValueThis session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development.Featured Speakers: • Chris Geer, Creator Workflows SC Technical Director, ServiceNow• Howard Pope, Business Owner for ServiceNow Platform, Federal Deposit Insurance Corporation• Justin Staples, ServiceNow Program Manager, United States Citizenship and Immigration Services Click here to view the on-demand recordingSee omnystudio.com/listener for pr...
2024-07-0330 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2024: Elevating and Integrating Service Operations with AI (ITSM + ITOM)This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of ServiceNow customers solving Service Operations issues and empowering employees.Featured Speaker: • Steve Emerson, Director, ITOM Outbound Product Management, ServiceNow• RJ Jainendr...
2024-06-2834 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2024: ServiceNow KeynoteChris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating how it supports experience, speed, and AI. Chris is joined by Venice Goodwine, CIO, Department of the Air Force, who talked about how she’s used ServiceNow to build a “coalition of the willing” to transform how IT is managed and how work gets done within the Air Force. Featured Speakers: Steve Walters, Senior Vice President and General Manager, Public Sector, ServiceNow Chris Bedi, Chief Digital Information Office...
2024-05-1737 min
ServiceNow Pilots by SPOCCoffeeNOW#10 - Insights after ServiceNow Knowledge 2024 🤖Guest: Marcin Tyburski, SPOC CEO
Host: Adam Bernas, Certified Master Architect at SPOC
This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. What's ServiceNow buzzing about?
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🌐 Connect with us:
LinkedIn 👉 / spoc-servicenow-elite-partner
YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg
2024-05-1536 min
ServiceNow Pilots by SPOCCoffeeNOW#9 - My favourite ServiceNow case studiesHost: Adam Bernas, Certified Master Architect at SPOC
In this episode, Adam will take you through selected ServiceNow case studies showcasing the wide-ranging utilization of the platform 😏 Using specific examples, Adam will discuss achieved results such as ROI, value, or time to market following a successful ServiceNow implementation. These business cases will demonstrate how a platform change impacts key areas within the organization, including IT, HR or Customer Service.NBA, NHS (the health department in Scotland), 7-Eleven, Uber, Alexander Mann Solutions (AMS), the airport in Copenhagen, Coca-Cola, US Army - what do these com...
2024-02-2030 minServiceNow Pilots by SPOCEp.8: How Reporting in ServiceNow Can Save Your Time, Money, and Headaches!Host: Marcel Sowiński, Customer Success Manager
Guest: Karol Skałowski, ServiceNow Senior Solution Consultant
🔍 Episode Overview:
In this episode, we talk to Karol Skałowski, a Senior ServiceNow Consultant passionate about ServiceNow's data and Performance Analytics capabilities. He shares his insights on how reporting in ServiceNow can help you access and visualize data from your organization, automate decisions, and plan for the future. 🚀
🚀 Highlights:
👉 The benefits of reporting data for your organization.
👉The concept and advantages of decision automation.
👉The integration...
2024-02-1936 minServiceNow Pilots by SPOCEp. 7: Take Control Of Your Project - ServiceNow Strategic Portfolio Management ExplainedHost: Marcel Sowiński, Customer Success Manager Guest: Agnieszka Kozłowska, ServiceNow Senior Solution Consultant
🔍 Episode Overview:
Join us in the newest episode to discover more about resource planning, project management, and financial controlling in the ServiceNow module, called Strategic Portfolio Management. With Agnieszka, a highly experienced Consultant in SPM, we discuss the business benefits that ServiceNow provides to take control over your Project and Portfolio!
🚀 Highlights:
👉 The Essence of SPM
👉 From Idea to Project
👉 Idea vs Demand
👉 Project Lifecycle Control
👉 Prediction in SPM
👉 Post-Deplo...
2024-02-0542 min
ServiceNow Pilots by SPOCCoffeeNOW#8 - ServiceNow as shortcut to DigitalizationHost: Adam Bernas, Certified Master Architect at SPOC
We 're discussing how to support the enterprise's path to digitization using the ServiceNow platform. Leveraging the original ServiceNow methodology, we're assessing the degree of digitization within individual departments and processes. Additionally, we're employing a proprietary tool to showcase the results of our analysis, determine the level of digitization, and establish a methodical roadmap for the next steps in this transformative journey.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 [WEBINAR] Asses your Digital Maturity : https://www.youtube.com/watch?v=JCL15kwx6FE&t=11s
🔗 [BLOG] Navigating Digital Transformat...
2024-02-0132 minServiceNow Pilots by SPOCEp. 6: This May Happen if You DON'T Include Testers in ServiceNow ProjectsHost: Marcel Sowiński, Customer Success Manager
Guest: Przemysław Girguś, Senior Guality Assurance Engineer
Host: Marcel Sowiński, Customer Success Manager
Guest: Przemysław Girguś, Senior Quality Assurance Engineer
🔍 Episode Overview:
In this episode as we're covering the topic of ServiceNow Quality Assurance with our guest - an experienced Senior Quality Assurance Engineer. We're here to explore the crucial role of testing, shedding light on its significance and the potential repercussions when neglected in your ServiceNow instance. Why automated tests -ATFs -are so important? Is having a quality team is necessary?
🚀 H...
2024-01-2433 minServiceNow Pilots by SPOCEp. 5: The Power of Partnership in ServiceNow - #BetterTogether Philosophy ExplainedHost: Marcel Sowiński, Customer Success Manager at SPOC
Guest: Jakub Gromek, ServiceNow, Account Executive
🌐 In this episode, we sit down with a ServiceNow Account Executive to unravel the complex world of ServiceNow initiatives and partnerships. We explore the differences between ServiceNow (Vendor) and its Partners, the collaborative efforts post-license purchase, and types of global events fostering user interaction. From the iconic Knowledge event to local gatherings, ServiceNow is fostering a global community. Discover the philosophy of #BetterTogether and how ServiceNow is catalyzing communication among diverse organizational departments.
🚀 Highligh...
2024-01-0856 minServiceNow Pilots by SPOCEp.4: ServiceNow in Your Pocket - Exploring the Mobile ApplicationHost: Marcel Sowiński, Customer Success Manager
Guest: Sylwester Jassa, ServiceNow Advisory Consultant
📱 In this episode, we explore the ServiceNow Mobile Application, bringing the Platform to your fingertips. Our guest expert tackles essential questions about managing tickets, workload, and security, providing insights from both the agent and end-user perspectives.
From deployment intricacies to cybersecurity considerations, we cover it all. Discover the transformative impact of the ServiceNow Mobile App on organizational efficiency, along with real-life use cases that showcase its potential. No tool is without limits, and we dive into an hone...
2023-12-1133 min
ServiceNow Pilots by SPOCCoffeeNOW#6 - Growing demand for BusinessApps: Low-code&CitizenDevelopment in ServiceNowHost: Tomasz Sienkiewicz, Technical Solution Consultant at SPOC
In this session we are going to explore the surging demand for citizen development and its transformative impact on businesses worldwide. ServiceNow's cutting-edge AppEngine is empowering creators of all kind to build custom applications without the need for extensive coding expertise. But it is not all sunshine and roses - empowering the people comes with great responsibility 🤔 We will discuss the key aspects of doing it right 💪
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 Our approach to building Custom Apps...
2023-12-0536 min
ServiceNow Pilots by SPOCCoffeeNOW#4 -How to make customers fall in love with ServiceNow even more?Host: Karol Skalowski, Senior ServiceNow Solution Consultant at SPOC
This 30-min session is dedicated to the topic: How to make your customers even more satisfied with service fulfillment done by your team on the ServiceNow Platform 🤔 ? Karol talks about features like branded emails, available integrations and communication channels that can be added to your existing Products and Applications to improve Customer Satisfaction. As a representative of these Employee and Customer Workflows, from the end user's point of view, Karol will introduce the KanoModel method
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
...
2023-11-3030 minServiceNow Pilots by SPOCEp.3 The Truth behind ServiceNow Implementation: story of KMD for NEC CorporationHost: Marcel Sowinski, Customer Success Manager at SPOC
Guests: Michal Gorzkowski, Project Lead & Damian Kot, Global Solution Architect from KMD
Without any doubts, ServiceNow implementation is not only a change of the tool. This should be considered as an Organizational Change with many variables. Each company is different, and each implementation varied from one another.
In this episode we are talking about lessons learned from ServiceNow Implementation with Michal Gorzkowski, Project Lead and COE and Damian Kot, Global Solution Architect from KMD. They will share their experience gained in project held for NEC Corpo...
2023-11-271h 08
ServiceNow Pilots by SPOCEp.2 How much does ServiceNow cost?Host: Marcel Sowiński, Customer Success Manager at SPOC
Guest: Marcin Tyburski, SPOC CEO
So.... How much does it cost❓ The question that we all have on the tip of our tongoues. In this episode, Marcin Tyburski and Marcel speak about money. You will find out how to be prepared and what information is crucial when purchasing ServiceNow licenses. They explain the licensing model and what stands behind this (some may say it is complex and complicated) process.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 Wh...
2023-11-1447 min
Federal Fridays with ServiceNow (Government)ServiceNow Government Transformation Series - Veterans Edition: Yolanda Inchauregui, Sr. Manager, Support Account Management Services at ServiceNowToday's guest is Yolanda Inchauregui, Senior Manager, Support Account Management Services at ServiceNow. Based in Washington DC, Yolanda is a Project and Relationships Manager with over ten years of experience in enhancing processes and key relationships, reducing operating expenses, and eliminating unused resources. Yolanda is focused on the management of diverse teams, relationships, and expectations with record of success in high-pressure environments. She is a producer and presenter of data visualizations and briefs, to senior civilian and military leadership, that precisely lay out strategies for improvement, change management and successful execution. In this episode, Yolanda disc...
2023-11-1018 min
ServiceNow Pilots by SPOCCoffeeNow#2 - The Power of Gen AI in ServiceNow Vancouver ReleaseHost: Adam Bernas, Certified Master Architect at SPOC
With its revolutionary Gen/AI features, ServiceNow Vancouver release stands out in the constantly changing technological landscape. We continue exploring the growing importance of Generative AI.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 [WEBINAR] Unlimited possibilities of Predictive Intelligence and AI: https://www.youtube.com/watch?v=ys9R-f2H33g
🔗 How do I get started with PI?: https://www.spoc.eu/blog/how-do-i-get-started-with-predictive-intelligence/
🔗 Busting the 6 myths around ServiceNow Predictive Intelligence: https://www.spoc.eu/blog/busting-the-six-myths-around...
2023-11-0831 min
ServiceNow Pilots by SPOCCoffeeNOW#1 - The Power of Gen AI in ServiceNow Vancouver ReleaseHost: Adam Bernas, Certified Master Architect introduces the CoffeeNow series
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 [WEBINAR] Unlimited possibilities of Predictive Intelligence and AI: https://www.youtube.com/watch?v=ys9R-f2H33g
🔗 How do I get started with PI?: https://www.spoc.eu/blog/how-do-i-get-started-with-predictive-intelligence/
🔗 Busting the 6 myths around ServiceNow Predictive Intelligence: https://www.spoc.eu/blog/busting-the-six-myths-around-servicenow-predictive-intelligence/
🌐 Connect with us:
LinkedIn 👉 / spoc-servicenow-elite-partner
TikTok 👉 / spoc_servicenow
Instagram 👉 / spoc_servicenow
2023-11-0828 minServiceNow Pilots by SPOCEp.1 What is ServiceNow?Host: Marcel Sowiński, Customer Success Manager at SPOC
Guest: Marcin Tyburski, SPOC CEO
The 1st Episode - it couldn't have been any other start than: What is ServiceNow? ❓ During this episode, Marcin Tyburski and Marcel explain the value of the Platform and how it may help your organization.
💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩
🔗 What is ServiceNow and what does it do?: https://www.spoc.eu/blog/what-is-servicenow-and-what-does-it-do/
🔗 How much does ServiceNow cost?: https://www.spoc.eu/blog/how-much-does-ser...
2023-10-3149 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2023: App Showcase- Learn How Government Works Better With ServiceNowThis session will highlight several applications created by Federal agencies using ServiceNow Creator Workflows. Join us to find out how agencies quickly developed digital solutions to meet their unique mission challenges. Learn how a low code approach provides high value for app development. Featured Speakers:• Chris Geer, Creator Workflows SC Technical Director, ServiceNow• Brian Given, Director, Business Support Division, Federal Emergency Management Agency• Steven Lock-Campbell, Project Manager, Department of Agriculture• Michael Lovaas, Branch Chief, Federal Emergency Management AgencyGlen Wood, Analytics Operations Officer, U.S. Navy Chaplain Corps See video recording here: link to...
2023-10-2733 minServiceNow Pilots by SPOCServiceNow Pilots - pilot🎙Welcome to the podcast, the ultimate destination for all things related to ServiceNow! I'm Marcel, a huge technology and Star Wars fan, and apparently your host.
A bit about me: I am a professional Customer Success Manager at SPOC where I work closely with our clients and future partners every day. Having participated in countless meetings, project kick-offs and presales activities I have a pretty good idea of clients' goals but what’s more important their challenges. This brought me to the point where I decided to start a series of podcasts.
Now, let's face it—there's a...
2023-10-1601 min
Federal Fridays with ServiceNow (Government)ServiceNow Government Transformation Series: David Hegarty, Director, Success Architecture – Federal at ServiceNowToday's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow. David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive value for their customers across the Federal landscape. In this episode, David will talk about: • Focusing on customer value & promoting system efficiency •...
2023-10-1319 min
Federal Fridays with ServiceNow (Government)ServiceNow Government Transformation Series: Nichole Francis Reynolds, VP and Global Head of Government Relations at ServiceNowToday's guest is Nichole Francis Reynolds, Vice President and Global Head of Government Relations at ServiceNow. In her role, Nichole is responsible to build and manage ServiceNow's global government relations team and budget, and works closely with C-Suite executives. She develops, leads and executes ServiceNow’s global government relations, public policy, advocacy and communications objectives. Nichole's responsibilities also include to develop and lead alignment strategies to help grow the public sector business, and work closely with business units to accomplish corporate objectives. She helps develop strategies to educate governments about ServiceNow’s NOW Platform and technology solutions, ways...
2023-10-0624 min
Federal Fridays with ServiceNow (Government)ServiceNow Government Transformation Series: Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNowToday's guest is Chris Dilley, CTO/Chief Architect – State & Local Government – Higher Education at ServiceNow. Chris is a highly driven business technology executive with a career of positively disrupting and creating organizations that improve the customer/citizen experience, optimize, automate, grow influence, services, and customer satisfaction. He has a proven record of identifying innovative solutions that enable evolution and organizational change to serve both their employees and their customers. Chris has direct experience with strategic leadership and accountability for re-engineering and modernizing of processes supporting enterprise and customer and citizen service management, IT and business operation automation, sales...
2023-09-2917 min
Federal Fridays with ServiceNow (Government)ServiceNow Government Transformation Series: Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNowToday's guest is Herb Thompson, Senior Program Manager – Veteran Programs at ServiceNow, where his mission is to grow the veteran talent pool in the ServiceNow ecosystem. Herb is also the author of the best-selling and award-winning book, The Transition Mission, from his perspective as a retired Special Forces (Green Beret) leader. He is the only person in US Army history to have earned the Green Beret and Drill Sergeant of the Year awards.Herb is actively involved in the SkillBridge program, which is an intensive, 40hrs a week, 16 week, cohort based virtual training program. The mission of th...
2023-09-2214 min
Federal Fridays with ServiceNow (Government)ServiceNow Government Transformation Series: Jonathan Alboum, Federal CTO at ServiceNowToday's guest is Jonathan Alboum, Federal Chief Technology Officer at ServiceNow. In his role with the Federal Government at ServiceNow, Jonathan works with federal agencies to deliver digital workflows that create great experiences and unlock productivity. Prior to ServiceNow, Jonathan was the Public Sector CTO for Veritas Technologies, where he helped government, healthcare, and education organizations manage, secure and identify business value from data on premises or in multi-cloud environments.Jonathan's Federal government tenure includes serving as the CIO for the U.S. Department of Agriculture (USDA). He led the development of the USDA’s IT Modernization st...
2023-09-1521 min
Customer ConnectionIntroduction to ServiceNow VaultIn this episode, we will interview Amanda Grady, the VP and GM of Platform Foundations at ServiceNow. Amanda has close to 20 years of experience working with enterprise security software and cloud solutions at organizations such as Symantec, Salesforce, and ServiceNow. She was with Symantec for 12 years wearing different hats before she moved to work with Salesforce for 5 years. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer, Creator, and Workflows-Leading Practices, Jerry Campbell, and Portfolio Manager Sha...
2023-09-1217 min
Federal Fridays with ServiceNow (Government)ServiceNow Government Transformation Series: Ivy Ryerson, Principal Strategist, ServiceNowToday's guest is Ivy Ryerson, Principal Strategist - U.S. Federal Inspire Value at ServiceNow. Ivy has over 15 years of experience working with federal and commercial organizations to develop and execute digital transformation and business strategy initiatives that are aligned with policy, business priorities, and risk management programs. In her current role, Ivy is responsible to engage with executives to define and manage bespoke industry-aligned digital transformation advisory engagements at select key customers. Ivy leads discovery workshops with customer leadership and their teams to understand key business objectives, challenges, desired outcomes, and future state of service delivery m...
2023-09-0815 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2023: Getting the Most out of ATOsUtilizing and managing an Authority to Operate (ATO) is a common struggle across Federal agencies. In this fireside chat, learn how a unified enterprise ATO helped the Navy and Marine Corps create increased transparency, visibility, and efficiencies inside their agencies. Featured Speakers: • David Perodin, Cloud Security SME, Office of the CISO, ServiceNow • Alex Beachy, Enterprise Account Executive, ServiceNow • Van Chapman, ServiceNow Services, Program Executive Office Digital and Enterprise Services, ServiceNow See video recording here: link to YouTubeSee omnystudio.com/listener for privacy information.
2023-09-0133 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2023: Improve the Total Experience of Employees and ConstituentsIn accelerating digital transformation, experience is key, while modern service delivery means anticipating issues before they arise and empowering constituents to quickly get what they need. In this session, we will align those concepts in a Total Experience journey, in which we will discuss utilizing design thinking concepts to define desired outcomes, coming together in a shared vision, driving innovation, and leveraging the breadth of ServiceNow’s capabilities to deliver a transformative user experience. Join us to learn how to design the experience your employees and constituents need to deliver on your mission. Featured Speakers: Jonathan Al...
2023-08-2537 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2023: Manage and Service Non-IT Assets With ServiceNowFrom forecasting and acquisition to deployment and maintenance, managing the life cycle of non-IT assets can be a daunting challenge. Disjointed systems, inconsistent processes, and limited data provide insufficient insight and make it difficult to determine costs and spending. Join this session to explore how ServiceNow can provide a powerful solution, with better insight and governance, as well as more effective outcomes for your organization. Featured Speakers: • Kevin Adler Sales Manager, Customer & Industry Workflows ServiceNow • Eric Ferrington Product Management Director, Enterprise & IT Asset Management ServiceNow • Brian Philbin Senior Advisory Solution Consultant - Field Service Manage...
2023-08-1831 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2023: Workforce Wellbeing: How ServiceNow is Helping Agencies Evolve Their Missions and CulturesEmployee wellness, a major priority even before the pandemic, is now widely considered inseparable from employee effectiveness and efficiency. During this session, we’ll examine how Federal agencies are using digital services to evolve their missions and support employee wellbeing. We will share examples, including a ServiceNow digital partnership with the Department of Defense to support suicide prevention and other sensitive areas of need. Featured Speakers:Kevin Brooks, Field CTO and Executive Strategist for Defense and National Security, ServiceNowJohn Carbone, Deputy Director of the Civilian Force Management Directorate, U.S. Air ForceAndrea Go...
2023-07-2822 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2023: ServiceNow Executive Welcome & KeynoteServiceNow and Federal innovators are partnering to change how government delivers on its mission. Join ServiceNow executives to discover how we’re accelerating digital transformation so government can better serve the American people. Featured Speakers:Steve Walters, Vice President, US Federal Sales, ServiceNowNick Tzitzon, Chief Strategy Officer, ServiceNow See video recording here: link to YouTube See omnystudio.com/listener for privacy information.
2023-06-1621 min
Customer ConnectionServiceNow Platform For CustomersIn this episode, we will discuss the ServiceNow platform, Technology, and how customers can maximize the use of the ServiceNow platform. Nick Tzitzon is a Chief Strategist and Corporate Affairs Officer who has worked in the public sector in the local government, state government, and then at the national level for the US government. He spent eight years at SAP, and then became the CEO of SAP and decided to become the CEO of ServiceNow. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by...
2022-10-0416 min
Customer ConnectionCask: ServiceNow Consulting ServicesIn this episode, we will learn about Cask and discuss product management, process optimization, and development strategy from both the business and consulting perspectives. Kylie Harris is a Workplace Service Delivery Leader and a member of the ServiceNow exclusive partner Cask, where she focuses on improving employee experience in the connected workplace. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka.
2022-08-0217 min
Federal Fridays with ServiceNow (Government)ServiceNow Federal Forum 2022 KeynoteIt’s time to transform the future of work. The ServiceNow Platform delivers interoperability across the enterprise, applies hyper-automation, and modernizes legacy systems to strengthen and empower the Federal workforce. Hear from Kevin Haverty, Chief Revenue Officer, ServiceNow as he kicks off ServiceNow Federal Forum 2022.See omnystudio.com/listener for privacy information.
2022-07-0120 min
Customer ConnectionExperience Design at ServiceNowExperience Design is crucial in delivering and driving value for ServiceNow Customers. Victor Chan, Product Success Architect, shares his experience with ServiceNow Implementation Partners to help them craft their own signature experience design and delight the customers in the first pass. The Customer Connection podcast helps you learn the implementation and adoption of the ServiceNow platform. This show is led by a Customer Experience Expert and Director of Customer Workflows, Jerry Campbell, and the Portfolio Managers, Gareth Millwood and Nick Derbawka. Key highlights of the Episode: 03:09 - Victor’s background and how...
2022-04-1615 min
Federal Fridays with ServiceNow (Government)Part 2: Transitioning Out of Military with ServiceNow and USOPart 2 of the Panel Discussion: Transitioning Out of Military with ServiceNow and USO. Bob Osborn, CTO Global Governments at ServiceNow and Alex Beachy, Enterprise Account Executive at ServiceNow, discuss tips and tricks for transitioning out of the military.See omnystudio.com/listener for privacy information.
2021-11-0519 min
Federal Fridays with ServiceNow (Government)Part 1: Transitioning Out of Military with ServiceNow and USOPart 1 of the Panel Discussion: Transitioning Out of Military with ServiceNow and USO. Bob Osborn, CTO Global Governments at ServiceNow and Alex Beachy, Enterprise Account Executive at ServiceNow, discuss tips and tricks for transitioning out of the military.See omnystudio.com/listener for privacy information.
2021-10-2930 min
Enterprise Agility ServiceNow SPM PodcastEpisode 15: Now on Now - ServiceNow’s Own Agile Transformation StoryIn this Episode, Debbra McGrath is joined by two ServiceNow team members, Nick Tudisco (Agile Transformation Lead) and Anand Ramchandani (Principal Product Manager, IT Workflow)for a discussion about ServiceNow’s own agile transformation journey, including the challenges we faced –to which many organizations can also relate– and how our transformation is positively impacting our organization and our customers. Listen to find out what those common challenges are; the approach ServiceNow is taking to overcome them; the success metrics we’ve achieved; and our ongoing plans to continue to enhance our own enterprise agility.See omnystudio.com/listener f...
2021-08-0607 min
ServiceNow EMEA PodcastsEpisode 30 [Spanish Ep4]: ¿Cómo innovar con ServiceNow?Innovación es un concepto que está íntimamente relacionado con el ADN de ServiceNow. ¿Qué tienen en común los frigoríficos de un parque de atracciones con Amazon Alexa? Descúbrelo en este Episodio 4, donde Ignacio Lobo, Sr. Solution Consultant de ServiceNow, nos desvela varios casos de innovación con ServiceNow que seguro no querrás perderte. See omnystudio.com/listener for privacy information.
2021-01-2620 minServiceNow EMEA PodcastsEpisode 29 - How App Engine can enhance your ServiceNow ExperienceIn this podcast episode Chris Pope, VP of Innovation at ServiceNow, and Phil Davies, CEO at FlyForm, discuss how customers are using App Engine to get more value from their investment in ServiceNowSee omnystudio.com/listener for privacy information.
2021-01-0718 min
Finding Water with ServiceNowFinding Water featuring Tomer Mekthy, VP of IT Operations for ServiceNowFinding Water featuring Tomer Mekthy, VP of IT Operations for ServiceNow In this next 10 minute episode Finding Water host, Lisa Wolfe chats with Tomer Mekthy, VP of IT Operations for ServiceNow. Tomer shares his personal journey and guidance for executing a 3 Zero Strategy to deliver uninterrupted digital services and enable new business models during rapidly changing times.See omnystudio.com/listener for privacy information.
2020-10-2610 min
ServiceNow EMEA PodcastsEpisode 16 – ServiceNow’s healthcare go-to-market strategy with KPMGIn this episode Chris Pope, VP innovation at ServiceNow interviews KPMG’s Chief Digital Officer Lisa Heneghan on the verticalization plans with ServiceNow and how this ties into what she’s seeing right now with our customers’ needs for digital transformation.See omnystudio.com/listener for privacy information.
2020-10-1616 min
ServiceNow EMEA PodcastsEpisode 15 – ServiceNow launches degree apprenticeship courseIn this episode we hear more from Faez Ahmed and Northeastern University on the latest ServiceNow NextGen programme developments. Setting up a partnership with the university, together they launched the first ever ServiceNow university degree apprenticeship. Learn about how this has come into fruition at speed and the innovative thinking behind challenging the digital skills gap in this way.See omnystudio.com/listener for privacy information.
2020-10-1313 minServiceNow EMEA PodcastsSeason 1: Introducing Analytics at ServiceNow with Alex SanginovIntroducing unconventional way of leading a successful Analytics team to run the company’s growth by data. Be sure to visit the Analytics, Intelligence, and Reporting forum on the Now Community! Just wanted to take a second to mention one of the best FREE resources we offer here at ServiceNow – the Customer Success Center. If you aren’t already a regular user – you’ve got to check it out. The Customer Success Center is a one-stop shop for prescriptive actionable resources designed to make you more successful – and everything is completely free and available to...
2020-09-2301 min
ServiceNow EMEA PodcastsBreak Point: Getting started as a ServiceNow developer with guest Brad TiltonServiceNow Developer Advocate, Brad Tilton joins Chuck to discuss how to get started as a ServiceNow developer and some useful resources. Links mentioned in this episode: https://developer.servicenow.com https://community.servicenow.com https://nowlearning.servicenow.com https://sndevs.com See omnystudio.com/listener for privacy information.
2020-08-0523 min
ServiceNow EMEA PodcastsEpisode 14 - ServiceNow's financial services go-to-market strategy with DeloitteIn this episode we'll hear from Chris Pope, VP of Innovation at Servicenow and Sean Pepper, Partner at Deloitte about the joint financial services go-to-market strategy, the ecosystem and the benefits to customers. Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.See omnystudio.com/listener for privacy information.
2020-07-2136 min
ServiceNow EMEA PodcastsEpisode 13 - ServiceNow's telecommunications go-to-market strategy with AccentureIn this episode we'll hear from Chris Pope, VP of Innovation at Servicenow and Ciaran Cosgrave, Managing Director of Accenture UK about the joint telco go-to-market strategy and what this means for our customers.Subscribe to the ServiceNow EMEA Podcast for more insight and interviews from ServiceNow - making the World Of Work, Work Better For People.See omnystudio.com/listener for privacy information.
2020-07-1524 min
ServiceNow Event PodcastsThe Road to Knowledge: The ServiceNow BrandGet an inside listen to the ServiceNow brand and its evolution. Understand how the ServiceNow brand will come to life at Knowledge 2019.See omnystudio.com/listener for privacy information.
2019-03-2613 min
ServiceNow TechBytesEpisode 38: ServiceNow's New Information ExperienceIn this episode, Darrin Ladd discusses the new ways for customers to find the information they need all in one spot.
This episode covers:
- Improvements in organization of information
- How the information is presented
- How to search for information
For more information on the information experience, see:
Transforming the ServiceNow Information Experience: https://community.servicenow.com/community/blogs/blog/2017/11/08/transforming-the-servicenow-information-experience
Wiki Retirement Scheduled for December 10, 2017: https://community.servicenow.com/community/blogs/blog/2017/11/20/wiki-retirement-scheduled-for-december-10-2017
ServiceNow KB: Wiki Retirement is Scheduled for December 10, 2017: https://hi.service-now.com/kb_view.do?sysparm_article=KB0639424
Your feedback helps us serve you be...
2017-12-0616 min
ServiceNow InsightsEpisode 36: Developing Apps in ServiceNowThis week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin, Katrina Miller, and Tom Conklin, to talk about how they created an learning management system (LMS) in only one day.This episode covers:- ServiceNow Hackathon- LMS and what it does- Developing an app- Issues and challenges- Tips and tricks for developing your own app For more information on developing applications, see: Developer Community Product Documentation YouTube Playlist: Developing Applications on the ServiceNow Platform with Studio IDE Your feedback helps us serve you bett...
2017-08-1627 minServiceNow TechBytesEpisode 36: Developing Apps in ServiceNowThis week's podcast brings in the winners of ServiceNow's 2017 Hackathon, Lisa Slavin, Katrina Miller, and Tom Conklin, to talk about how they created an learning management system (LMS) in only one day.
This episode covers:
- ServiceNow Hackathon
- LMS and what it does
- Developing an app
- Issues and challenges
- Tips and tricks for developing your own app
For more information on developing applications, see:
Developer Community: https://community.servicenow.com/community/develop
Product Documentation: https://docs.servicenow.com/
YouTube Playlist: Developing Applications on the ServiceNow Platform with Studio IDE: https://youtu.be/4VeJ04goCak?list=PLCOmiTb5WX3oZKzxew...
2017-08-1627 min
ServiceNow InsightsEpisode 17: Getting Started with the ServiceNow Documentation SiteIn this episode of ServiceNow Techbytes, Amy Bowman, ServiceNow’s Senior Manager of Information Development, introduces us to the new ServiceNow Documentation site. She explains how to use the enhanced search capabilities, generate PDFs from the content, and provide feedback to the Information Development team. This episode covers: The new and improved search engine How to generate PDFs from docs content How to use the feedback form For more information on the Product Documentation, see: New documentation site: a more Powerful Search ServiceNow Product Documentation Move over wiki, the new product documentation site is li...
2016-03-2118 min
ServiceNow InsightsEpisode 15: Reporting in ServiceNowIn this episode of ServiceNow Techbytes, Heath Ramsey discusses the Reporting application and the best ways to create and manage reports on the ServiceNow platform. This episode covers: Streamlining reports Report administration Report security Multi-level pivot tables Conditional formatting Multi-level drill-down For more information on Reporting, see: Video Playlist: Reporting in ServiceNow Getting Started with Reporting in ServiceNow Performance Analytics and Reporting Product Documentation: Reporting ServiceNow KB: Reporting Resources Page (KB0540923) Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or...
2016-02-2322 min
ServiceNow InsightsEpisode 14: ServiceNow Store Update and Interview with MobiChord Co-Founder & CEOHerbert Uhl explains how ServiceNow customers are realizing significant OPEX savings and gaining operational efficiencies with MobiChord’s Mobile Expense and Asset Management app.See More Podcasts at https://community.servicenow.com/community/experts-corner/techbytes-podcastsSee omnystudio.com/listener for privacy information.
2016-02-1037 min
ServiceNow InsightsEpisode 13: Participating in the ServiceNow Online CommunityIn this episode of ServiceNow Techbytes, Mani Korada, Cory Seering, and Bianca Vaccarini talk about how you can get your burning ServiceNow product questions answered in our friendly and supportive online ServiceNow Community. This episode covers: Overview of Community How to ask questions that get answered How referencing product documentation helps you get better answers When to write a blog post Tips on answering questions Community etiquette How to find content quickly on Community For more information on the ServiceNow Community, see: Make it easy for others to answer your question. How To Top...
2016-02-0935 min
ServiceNow InsightsEpisode 12: Using the ServiceNow Knowledge Base ApplicationThis week's podcast features servicenowkevin as he talks about how we use the Knowledge Base application on HI (the ServiceNow Customer Support instance) to provide searchable, high-quality content to customers. This episode covers: Tagging and search optimization Pinning articles Reports Multiple-KB function (NEW in UI16!) Article view properties Feedback Mechanism Sneak peek at Knowledge 16 For more information on Knowledge Management, see: Product Documentation: Knowledge Management Product Documentation: Knowledge Administration ServiceNow KB: Viewing Knowledge Base articles (KB0538987) ServiceNow KB: Viewing public knowledge base articles (KB0540403) Your feedback helps us better serve you! Did you...
2016-01-2623 min
ServiceNow InsightsEpisode 10: ServiceNow Store Updates and Evergreen CEOIn this podcast we provide an update on what’s new with the ServiceNow Store. We also interview Don Casson the CEO of Evergreen Systems and learn more about their apps found on the ServiceNow Store.See omnystudio.com/listener for privacy information.
2015-12-1714 min
ServiceNow InsightsEpisode 9: ServiceNow Developers SiteIn this episode of ServiceNow Techbytes, patrickd talks about the benefits of the ServiceNow Developers Site and what it can do for you and your company.This episode covers: An overview of the Developers Site Perks of joining the Developers Site What you can do with the Developers Site Sneak peek into CreatorCon 2016 For more information on ServiceNow Field Service Management, please see: ServiceNow Developers Site Developer Community ServiceNow Developer Site - YouTube Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us...
2015-12-0827 min
ServiceNow InsightsEpisode 8: ServiceNow Security Incident ResponseIn this episode of ServiceNow Techbytes, Lisa Henderson and giora.tamir provide details about the new Security Incident Response application that can track the progress of security-related incidents from initial analysis to containment, eradication, and recovery. This episode covers: What to expect from the new Security Incident Response application Some features of the Security app Best practices when using the new Security app For more information on ServiceNow Field Service Management, please see: Product Documentation: Security Incident Response Product Documentation: Get started with Security Incident Response Your feedback helps us better serve you...
2015-11-1028 min
ServiceNow InsightsEpisode 7: ServiceNow Knowledge ManagementIn this episode of ServiceNow TechBytes, ServiceNow product manager mike.malcangio talks about using the Knowledge Management Application to view, create, edit, organize, share, and manage content across your organization. For more information on ServiceNow Knowledge Management, please see: Product Documentation - Knowledge Management Product Documentation - Creating Knowledge Video: Getting Started with ServiceNow Knowledge Base Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.
2015-10-2324 min
ServiceNow InsightsEpisode 6: ServiceNow Field Service Management and GeolocationIn this episode of ServiceNow TechBytes, Sean Barrett discusses how you can use the Field Service Management application and geolocation to manage work tasks of any kind that need to be performed by agents in the field.This episode covers: Ways to use Field Service Management Why and how to use the geo-tracking feature How Field Service Management relates to other applications in ServiceNow Offline support with mobile technology partners For more information on ServiceNow Field Service Management, please see: Product documentation – Field Service Management Product documentation – Geolocation ServiceNow website - Field Service Management Six...
2015-10-1222 min
ServiceNow InsightsEpisode 3: Developing Apps For The ServiceNow StoreIn the latest episode of TechBytes, Grant Hulbert explains how developers can add their innovative applications to the ServiceNow Store and sell them or offer them for free to others in the ServiceNow ecosystem. News Bulletin: ServiceNow | Delivering Enterprise Value with Service Management KPMG brings ServiceNow guru to New Zealand | Scoop News Submit your ServiceNow Selfie! For more information on the ServiceNow Technology Partner Program, see: ServiceNow Developer Portal CreatorCon at Knowledge16 ServiceNow Store Technology Partner Program NOWsupport - YouTube ServiceNow Developer Site Your feedback h...
2015-09-0429 min
ServiceNow InsightsEpisode 2: ServiceNow Express Implementation Tips To Automate Business ProcessesKeyvan Berenjian on implementing ServiceNow Express quickly and using the product to automate processes from ITSM to human resources onboarding and more. For more information on ServiceNow Express, see: ServiceNow Express Site Get a ServiceNow Express Demo Instance ServiceNow Express Community ServiceNow Express Documentation Your feedback helps us better serve you! Did you find this podcast helpful? Leave us a comment to tell us why or why not.See omnystudio.com/listener for privacy information.
2015-09-0423 min
ServiceNow InsightsEpisode 1: ServiceNow Store Updates & Event Management Integrations App By EvaniosThe ServiceNow Store presents a monthly podcast showcasing updates to the ServiceNow Store, app highlights, and interviews. This podcast offers customers insight into what’s new and available on the store.See omnystudio.com/listener for privacy information.
2015-09-0408 min