Shows
Business of Tech: Daily 10-Minute IT Services InsightsAI's Impact on IT Management: Navigating Microsoft Updates, Talent Shortages, and Automation with Elliott HymanElliot Hyman, CEO of the Lyra Technology Group, joins Dave Sobel to discuss the evolving landscape of IT management, particularly in light of Microsoft's new Windows Update orchestration platform. This initiative allows app developers to integrate their update processes into the Windows 11 framework, creating a more unified and controlled update experience similar to that of mobile operating systems like iOS. Hyman emphasizes that while this could streamline the user experience, it may also pose challenges for third-party patch management tools, raising questions about the future of these applications in a Microsoft-dominated ecosystem.The conversation delves into the...2025-06-0737 min
Business of Tech: Daily 10-Minute IT Services InsightsThe Future of IT: Agentic AI, Market Readiness, and the Evolving Role of Industry Associations with Jay McBain and Ryan MorrisTwo powerhouse experts, Ryan Morris and Jay McBain, join host Dave Sobel to discuss the emerging landscape of agentic AI, exploring the balance between hype and reality. They delve into the implications of AI technologies, particularly in the context of IT service providers and managed services. The conversation highlights the recent launch of Atera's autopilot feature, which claims to autonomously handle a significant portion of level one support tickets, raising questions about market readiness and the potential impact on traditional roles within the industry.Morris and McBain emphasize the need for managed service providers to adapt to...2025-05-3144 min
Business of Tech: Daily 10-Minute IT Services InsightsData Visibility and Accountability: Key Trends in Cyber Governance with Arik SolomonHost Dave Sobel engages in a thought-provoking conversation with Arik Solomon, CEO and co-founder of Cypago, a leading cyber governance, risk, and compliance (GRC) automation platform. The discussion delves into the challenges faced by organizations in the GRC space, particularly the reliance on manual processes despite the abundance of data available. Solomon shares his insights from his experience as CTO at Ernst & Young, where he recognized the need for technology to enhance the efficiency and sophistication of compliance services.Solomon explains that Cypago operates at the intersection of cybersecurity and GRC, aiming to streamline the alignment of...2025-02-0219 min
Business of Tech: Daily 10-Minute IT Services InsightsDeepSeek: The Game-Changer in AI Technology and Its Impact on IT Services & MSPsDave Sobel delves into the emergence of DeepSeek, a Chinese AI company that has recently captured significant attention in the tech world. The discussion begins with an overview of DeepSeek's innovative breakthroughs, particularly their V2 model, which introduced a mixture of experts (MOE) approach and multi-head latent attention (MLA) technology. These advancements have made AI training orders of magnitude cheaper, allowing DeepSeek to compete effectively with established players like OpenAI while utilizing NVIDIA's more affordable H800 chips due to export restrictions.Sobel highlights the broader implications of DeepSeek's developments, noting the market's reaction to the introduction of...2025-01-2811 min
Business of Tech: Daily 10-Minute IT Services InsightsAgentic AI and Automation: Transforming SMB Operations with Anurag Agrawal of TechAisleIn this episode of the Business of Tech Lounge, host Dave Sobel welcomes Anurag Agrawal, Chief Global Analyst and CEO of TechIsle, to discuss key trends that SMBs and mid-market companies should watch for in 2025. They explore the rise of agentic AI, the impact of AI-powered PCs, and how SMBs can effectively tackle their top business goals and IT challenges. Anurag shares his insights based on nearly 40 years of industry experience, providing valuable predictions and strategies for technology priorities in the upcoming yea
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Business of Tech: Daily 10-Minute IT Services InsightsTransforming Business Strategy: How Cybersecurity and AI Drive Growth with Holly RolloDave Sobel engages with Holly Rollo to discuss the critical role small and mid-sized businesses (SMBs) play in national security. Rollo emphasizes that in today's interconnected environment, the security practices of every company are vital, as vulnerabilities often arise from third-party interactions. She highlights the importance of maintaining robust cybersecurity measures, particularly as many breaches have occurred through less secure connections with external partners.The conversation shifts to the federal government's efforts to enhance cybersecurity through initiatives like CMMC 2.0, which aims to regulate and improve security standards among defense contractors. Rollo argues that while compliance is essential...2025-01-1919 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating AI Adoption: Insights, Regulations, and Data Center ExpansionIn this episode of the Business of Tech Lounge, host Dave Sobel is joined by AI news writer Esther Shittu and seasoned journalist TC Doyle to discuss the current landscape of artificial intelligence adoption, upcoming regulations, and the implications of data center expansion. They explore how these factors impact IT services and strategies for guiding customers in a rapidly evolving tech environment. The episode also features audience questions, making it an interactive discussion on the future of AI and its integration into business practices.
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Business of Tech: Daily 10-Minute IT Services InsightsDigital Humans: AI Ethics, Applications, ROI, and Future of Customer Interactions w/ Danny TomsettDave Sobel engages in a thought-provoking conversation with Danny Tomsett, the CEO of UneeQ, a company specializing in AI-powered digital humans. The discussion begins with an exploration of the concept of digital humans—interactive avatars designed to assist users across various digital platforms, such as kiosks, websites, and mobile apps. Tomsett explains how these digital humans are transforming customer service and marketing by providing a more human-like interaction, allowing users to communicate naturally and receive personalized responses.Tomsett emphasizes the importance of emotional intelligence in digital human interactions, highlighting how these avatars can understand and respond to us...2025-01-0420 min
Business of Tech: Daily 10-Minute IT Services InsightsCustom Software Development, AI Integration, & Client Engagement Strategies with Andrew DuncanDave Sobel engages in a thought-provoking conversation with Andrew Duncan, founder of Vertice Labs, a consultancy specializing in custom software development. The discussion centers around the evolving landscape of software development as we approach 2025, highlighting the importance of understanding when to build custom software versus utilizing off-the-shelf solutions. Duncan emphasizes that businesses should focus on developing software that directly relates to their unique value propositions, or "secret sauce," rather than investing resources in generic solutions that can be purchased.Duncan shares a real-world example from his work with a marketing research firm that needed a custom mobile...2025-01-0323 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring AI-Driven Professional Services Automation: Insights from RocketLane's Sri GanesanHost Dave Sobel welcomes Sri Ganesan, co-founder and CEO of RocketLane, to discuss the evolving landscape of professional services automation (PSA). The conversation delves into the challenges faced by IT service providers in managing client-facing projects and the need to transition from a hero-driven approach to a more systematic, governance-focused model. Sree emphasizes the importance of standardizing project delivery to enhance consistency and efficiency, which is at the core of RocketLane's mission.Sri elaborates on the integration of artificial intelligence (AI) within RocketLane's platform, distinguishing between automation and AI. He provides examples of how their software utilizes...2025-01-0218 min
Business of Tech: Daily 10-Minute IT Services InsightsThe Singularity Paradox: Philosophy, Business Innovation, and Future Technologies with Anders Indsethost Dave Sobel engages in a deep conversation with Anders Indset, a business philosopher who explores the intersection of philosophy and business. The discussion centers around how philosophical inquiry can lead to better decision-making and outcomes in the corporate world. Anders shares his journey of merging his passions for capitalism and philosophical contemplation, emphasizing the importance of questioning assumptions and understanding the ethical implications of business practices in today's rapidly evolving landscape.A significant portion of the conversation delves into the concept of the singularity paradox, which Anders describes as the tension between humanity and the rise...2025-01-0124 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating Compliance Complexity: MSPs, Cybersecurity, AI, and Business Outcomes with Josh HoffmanHost Dave Sobel engages in a thought-provoking conversation with Josh Hoffman, the Chief Revenue Officer at ControlCase. They delve into the complexities of compliance in the regulatory landscape, particularly in the United States, where a patchwork of state laws creates confusion for businesses. Hoffman emphasizes the challenges faced by clients navigating compliance requirements, highlighting the need for expertise and support, especially for Managed Service Providers (MSPs) who can play a crucial role in guiding their clients through these intricate processes.Hoffman discusses the increasing complexity of compliance requirements, such as the new controls introduced by PCI DSS...2024-12-2915 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring AI in Project Management: Automation, Data Governance, and Future Trends with Mike PsenkaHost Dave Sobel engages in a thought-provoking conversation with Mike Psenka from Moovila, focusing on the transformative role of AI and automation in project management. Mike shares insights from his extensive experience in implementing AI technologies, emphasizing the importance of relationship management in project-based industries. He highlights how AI has not only improved operational efficiency but also significantly enhanced customer satisfaction by managing expectations, particularly during unforeseen delays.Mike delves into the technical aspects of their AI solution, which is designed around the concept of directed acyclic graphs (DAGs). He explains how this domain-specific approach allows for...2024-12-2819 min
Business of Tech: Daily 10-Minute IT Services InsightsMSP Growth: M&A Insights, Human Capital, AI Readiness, & Business Transformation w/ Nelson Gomesn this episode of the podcast, host Dave Sobol interviews Nelson Gomes, the CEO of Portalia Group, who shares insights from his extensive career in the managed services provider (MSP) industry. Nelson recounts his journey, starting with the founding of Priority One Group in 1997, which initially focused on IT services before evolving into an MSP with a specialization in healthcare. After merging with Medicus IT in 2019, he experienced significant growth, ultimately leaving the organization in 2024 while remaining a shareholder. This transition allowed him to expand his expertise and prepare for new ventures.The conversation delves into the...2024-12-2620 min
Business of Tech: Daily 10-Minute IT Services InsightsAutomation, AI, SaaS Management, and MSP Growth with Mark Ralls of AuvikDave Sobel engages in a conversation with Mark Ralls, the president of Auvik, a company specializing in network monitoring and management. The discussion begins with an exploration of the transformative potential of automation and AI in the IT landscape. Ralls emphasizes Auvik's role in proactively monitoring networks, providing customized alerts, and integrating critical data into platforms used by their partners. He highlights the importance of ensuring that technicians receive relevant information in a timely manner, which is crucial for effective troubleshooting.As the conversation progresses, Ralls shares insights into Auvik's recent feature release called North Star, which...2024-12-2419 min
Business of Tech: Daily 10-Minute IT Services InsightsCybersecurity Insights: Policy, Identity Management and CMMC with Jon MurchisonDave Sobel engages in a thought-provoking conversation with Jon Murchison, CEO of BlackPoint Cyber, about the current state of cybersecurity policies and practices. They discuss the initiatives surrounding "secure by design" and "secure by default," emphasizing the challenges faced by managed IT service providers in implementing these ideals. Jon expresses skepticism about the immediate impact of these policies on the ground level, noting that while they are well-intentioned, they often fall short of practical application in real-world scenarios.The discussion shifts to the dynamics of responsibility and liability within the cybersecurity landscape. Jon highlights the disparity between...2024-12-2320 min
Business of Tech: Daily 10-Minute IT Services InsightsVenture Capital in MSP SaaS: Insights on Investment, Challenges, and Future Trends w/Joel AbramsonIn this episode of the podcast, host Dave Sobel sits down with Joel Abramson, the managing partner at TopDown Ventures, to discuss the intricacies of venture capital in the managed services provider (MSP) software space. With a background that includes significant experience in the MSP industry, including the sale of a large MSP to TELUS, Joel shares insights into the investment thesis of TopDown Ventures, which focuses on early-stage MSP software companies. The conversation highlights the importance of understanding the unique challenges faced by MSPs and how that knowledge informs their investment strategy.Joel elaborates on the...2024-12-2216 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring Evergreen's Long-Term Investment Strategy, People, & Global Expansion w/ Jeff TottenHost Dave Sobel interviews Jeff Totten, the founder and CEO of Evergreen, a company that takes a unique long-term investment approach in the managed services provider (MSP) space. Jeff shares insights into Evergreen's philosophy, which is heavily inspired by Berkshire Hathaway's model of acquiring businesses with the intent to build and hold them for the long haul. This strategy emphasizes the importance of investing in people and maintaining the culture of the companies they acquire, ensuring that founders can feel proud of their legacy even after selling their businesses.Jeff discusses the dual challenge of people management...2024-12-2015 min
Business of Tech: Daily 10-Minute IT Services InsightsOpen Source MSP Solutions, Community Growth, & AI Integration in SaaS Management w/ Kelvin Tegelaarhost Dave Sobel sits down with Kelvin Tegelaar, the CTO of Lime and founder of CyberDrain, to discuss the evolving landscape of SaaS management and the innovative approach taken by CyberDrain. Tegelaar introduces the Cyber Drain Improved Partner Portal (CIPP), an open-source, multi-tenant management solution specifically designed for Microsoft 365. He highlights the need for affordable management tools in the MSP space, which often suffer from high pricing models. By offering a free and open-source tool with optional support, Teglar aims to democratize access to essential management resources for MSPs.The conversation delves into the dynamics of community...2024-12-1920 min
Business of Tech: Daily 10-Minute IT Services Insights2024 Predictions Review & 2025 Outlook: AI, Compliance, Decentralization, and MSP EvolutionThe episode begins with a recap of the previous year's forecasts, assessing their accuracy and relevance in the rapidly evolving tech landscape. Host Dave Sobel highlights the increasing reliance of businesses, particularly in healthcare and finance, on Managed Service Providers (MSPs) to navigate the complex compliance requirements stemming from a surge in state-level data privacy laws across the U.S. Sobel discusses the role of artificial intelligence (AI) and machine learning in transforming IT operations, noting the advancements in self-healing systems and predictive maintenance. He acknowledges the growing interest in AI-driven solutions, particularly in the c...2024-12-1818 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring AI, Automation, and Team Dynamics in Cybersecurity for SMBs and MSPs with Gerwai ToddHost Dave Sobel welcomes back Gerwai Todd, CEO of both PIA and TimeZest, to discuss the unique challenges and strategies involved in leading two organizations simultaneously. Gerwai emphasizes the importance of having a strong team and effective communication, highlighting the implementation of the Entrepreneurial Operating System (EOS) in both businesses. He shares how the time zone difference with his Australian team allows for a more balanced workload, enabling him to manage his responsibilities across both companies effectively.The conversation shifts to the practical adoption of automation and artificial intelligence (AI) in the IT industry, particularly in the...2024-12-1514 min
Business of Tech: Daily 10-Minute IT Services Insights2025 Tech Outlook: AI Trends, Bespoke Platforms, and MSP Confidence w/ Seth Robinson & Rich FreemanHost Dave Sobel welcomes Seth Robinson, Vice President of Industry Research at CompTIA, and Rich Freeman, a seasoned journalist and analyst specializing in the SMB channel. The discussion centers around CompTIA's recently released outlook for 2025, which highlights the ongoing optimism within the technology sector, particularly among IT professionals and channel firms. Despite this optimism, the report reveals a concerning trend: fewer than half of businesses express confidence in their basic IT services, a decline from a decade ago. This lack of confidence may hinder the adoption of advanced technologies, prompting a deeper exploration of the factors influencing these sentiments.2024-12-1443 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating Compliance: Trends, Challenges, and the Future for MSPs in 2025 w/ Tim GoldenDave Sobel engages in a thought-provoking conversation with Tim Golden, CEO of Compliance Scorecard. They discuss the evolving landscape of compliance, particularly in the context of Managed Service Providers (MSPs) as they look toward 2025. Tim emphasizes that compliance is not a fleeting trend but a critical aspect of business operations, drawing parallels to the historical implementation of seatbelt laws. He highlights the increasing importance of regulations such as the FTC safeguards and CMMC, which are becoming essential for small businesses and the MSPs that support them.The discussion delves into the challenges faced by software manufacturers regarding...2024-12-1320 min
Business of Tech: Daily 10-Minute IT Services InsightsBalancing MSP Standardization, Talent, & Strategic Decision-Making w/ Elliott HymanDave Sobel sits down with Elliott Hyman, CEO of Myra Technology Group, to discuss the unique challenges and opportunities faced by managed service providers (MSPs) operating within a collective framework. Hyman shares insights into how his organization selects and supports a diverse group of MSPs, emphasizing the importance of understanding each business's unique identity, employees, and customer base. This tailored approach allows them to guide each company along a continuum of operational maturity, ensuring that they can grow without losing the qualities that make them distinctive.The conversation delves into the concept of sustainable growth, which Hyman...2024-12-0816 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring AI in Content Creation: Tools, Techniques, and Future Possibilities with Dave SobelHost Dave Sobel dives into the fascinating world of artificial intelligence (AI) and its practical applications in content creation. He shares insights from a recent presentation on how managed service providers (MSPs) and their customers are leveraging AI. Sobel emphasizes the importance of AI as a tool that enhances his workflow, allowing him to produce a daily news show efficiently while maintaining a personal touch in content curation. Sobel outlines his workflow for preparing the daily news show, which includes gathering news stories through RSS feeds and utilizing AI tools like Feedly for story grouping and translation. H...2024-12-0725 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring 1Password's Strategy, Cybersecurity Trends, and AI on Data Governance w/ Jason EberhardtDave Sobel sits down with Jason Eberhardt from 1Password to discuss the evolving landscape of cybersecurity and the role of managed service providers (MSPs) within it. Eberhardt shares insights into 1Password's commitment to building relationships with MSPs, highlighting the company's transition from a consumer-focused product to one that actively engages with the MSP channel. With over 150 partners and millions of users, 1Password is now prioritizing its offerings for MSPs, aiming to create a unique value proposition in a crowded market.The conversation delves into the complexities of the cybersecurity market, where numerous players vie for attention. Sobel...2024-12-0615 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring AI, Automation, and Device Lifecycle Management in the Evolving RMM Landscape with Colin BrittonDave Sobel interviews Colin Britton, the COO of Devisee, to discuss the current landscape of automation and management applications, particularly in relation to Microsoft Intune. Colin shares insights into how Devisee is positioning itself as an "easy button" for Intune, addressing the challenges faced by Managed Service Providers (MSPs) in utilizing the Microsoft 365 platform. The conversation delves into the evolution of the Remote Monitoring and Management (RMM) space since their time at Logic Now, highlighting the shift from data-driven decision-making to a more complex environment focused on mergers and acquisitions.Colin reflects on the differences in the...2024-12-0116 min
Business of Tech: Daily 10-Minute IT Services InsightsQ&A on MSP Trends: AI, Billing Rates, Technician Density, Cloud Spend, and Remote Work InsightsDave Sobel engages with the audience during a live Question and Answer session, addressing a variety of topics relevant to the managed services provider (MSP) market. The discussion kicks off with a deep dive into technician density, clarifying that endpoints per technician should include all devices covered under managed services plans, not just workstations and servers. Sobel emphasizes the importance of tracking these metrics as automation and AI continue to evolve, potentially allowing for increased endpoint density per technician.The conversation then shifts to billing rates, as a listener inquires about appropriate hourly charges for a new...2024-11-3028 min
Business of Tech: Daily 10-Minute IT Services InsightsAI in DNS Security, Content Moderation & Future Trends in Cybersecurity w/ Ken CarnesiHost Dave Sobel sits down with Ken Carnesi, the co-founder and CEO of DNSfilter, to explore the integration of artificial intelligence (AI) within their DNS security solutions. Ken explains how DNSfilter leverages machine learning to enhance threat intelligence by analyzing both proprietary data and third-party feeds. With over 100 different feeds, the challenge lies in reconciling differing opinions on what constitutes a threat. By employing machine learning algorithms, DNSfilter can determine the most accurate threat assessments, significantly improving their response time to emerging threats.The conversation delves into the complexities of content moderation, particularly in the context of...2024-11-2920 min
Business of Tech: Daily 10-Minute IT Services InsightsMobile Security, Generational Attitudes, AI Impact, & Data Governance Trends w/ Denis O'SheaHost Dave Sobel welcomes Dennis O'Shea, CEO of Mobile Mentor, a managed services provider (MSP) with a unique background in mobile technology. Dennis shares insights from his extensive experience in the industry, particularly focusing on the generational differences in attitudes toward data security and privacy. He highlights how younger generations, especially Generation Z, have a more relaxed approach to sharing personal information, influenced by their social media habits, contrasting sharply with the more privacy-conscious attitudes of older generations.The conversation shifts to the evolving landscape of device usage in the workplace, where mobile devices are becoming increasingly...2024-11-2821 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring the Cyber Criminal Ecosystem: Roles, Trust, and Disruption Strategies with Martin ZugecIn this bonus episode of the Business of Tech, host Dave Sobel engages in a compelling conversation with Martin from Bitdefender, who describes his role as a popular scientist focused on making cybersecurity research more accessible and understandable. Martin Zugec highlights Bitdefender's long-standing commitment to research, particularly in Romania, where a wealth of security researchers contribute to the field. He emphasizes the importance of visibility for their groundbreaking work, aiming to inspire researchers who may feel their contributions go unnoticed.The discussion shifts to the evolving profile of cyber criminals, particularly in the context of ransomware. Martin...2024-11-2416 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating MSP M&A: Capital, Growth, & Strategies for Success in a Shifting Market w/ Abraham GarverIn this episode of The Business of Tech, host Dave Sobel welcomes Abraham Garver from Focus Investment Bank to discuss the current state of the mergers and acquisitions (M&A) market for Managed Service Providers (MSPs). The conversation begins with an overview of the increasing interest from private equity groups in investing in MSPs, particularly those with operational maturity and a solid EBITDA of at least $3 million. Garver highlights that while there is a significant amount of capital available, the market is experiencing a shift that favors sellers, especially as larger funds seek bigger assets.Garver explains...2024-11-2320 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring ConnectWise's PSA Evolution, AI Integration, and Business Management with Jake Varghesehost Dave Sobel engages in a detailed conversation with Jake Varghese from ConnectWise, focusing on the company's business management software portfolio. Varghese outlines the seven key products within the portfolio, and the discussion highlights the importance of these tools in helping Managed Service Providers (MSPs) streamline their operations and improve efficiency.A significant portion of the conversation revolves around the transition of the PSA to the ASIO platform. Sobel and Barghese explore the challenges and opportunities associated with this migration, emphasizing the need for partners to feel comfortable and secure during the transition. Varghese explains that success...2024-11-2223 min
Business of Tech: Daily 10-Minute IT Services InsightsQ3 MSP Trends: Revenue Insights, M&A Dynamics, AI Impact, and Future Predictions with Peter KujawaHost Dave Sobel welcomes back Peter Kujawa from Service Leadership to discuss the latest trends in managed service provider (MSP) revenue and profitability for Q3. Peter shares insights from a new analysis that reveals a slowdown in organic managed service growth, which has been trending back to historical norms after a significant spike during the COVID-19 pandemic. While the organic growth rate peaked at around 25% during the pandemic, it has now settled back to approximately 10-10.5%. Peter reassures MSPs that this return to historical levels is not a cause for panic, as it reflects a more stable market environment.2024-11-1718 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating Standardization vs. Customization with Ryan Morris & Luis GiraldoIn this episode of the Business of Tech Lounge, host Dave Sobel engages in a thought-provoking discussion with Ryan Morris of Morris Management Partners and Luis Giraldo, Chief Experience Officer at ScalePad. The conversation centers around the provocative question: Does standardization equal commoditization? As the IT channel evolves, many Managed Service Providers (MSPs) are grappling with the challenge of balancing technology stack and process standardization while striving to maintain strategic differentiation in a competitive market.Luis highlights the growing concern among MSPs, particularly those with significant revenue, who are experiencing downward pricing pressure as clients perceive similar...2024-11-1631 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring ASIO's Journey, RMM Confidence, AI's Impact, and MSP Evolution with Jeff BishopHost Dave Sobel sits down with Jeff Bishop, who oversees the ASIO product line at ConnectWise. The conversation delves into the evolution of the ASIO platform, which has been a significant focus for the company. Jeff reflects on the challenges faced during the development process, particularly the decision to create an entire platform during the pandemic, which he admits was not ideal. Despite the hurdles, the team has made substantial progress, rebuilding core services and laying a strong foundation for the future.As the discussion unfolds, Jeff shares insights into the current state of the ASIO platform...2024-11-1518 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating Cybersecurity Gaps: MSP Challenges, CMMC Impact, & Vendor Responsibilities w/ Wayne SelkWayne Selk from CompTIA joins host Dave Sobel to focus on the current state of cybersecurity and the challenges faced by Managed Service Providers (MSPs). They delve into CompTIA's recent state of cybersecurity report, which highlights a significant gap between cybersecurity investments and the outcomes achieved. This disconnect raises critical questions about how MSPs can better align their efforts with business objectives to ensure effective cybersecurity practices.Wayne emphasizes the importance of education and training for individuals within the cybersecurity field, noting that many professionals struggle to find the right resources to enhance their understanding of cybersecurity...2024-11-1126 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring AI Solutions: Azure AI, Copilot, Data Management, and Cybersecurity with Naveen KrishnanIn this bonus episode of the Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Naveen Krishnan, an AI architect at Microsoft. The conversation centers around the evolving landscape of artificial intelligence and its applications across various industries, including retail, financial services, and manufacturing. Nupi shares insights into how businesses are increasingly looking to integrate AI into their existing solutions or develop new ones, highlighting the importance of understanding each customer's unique needs and use cases.Krishnan elaborates on the common use cases for AI that he encounters, emphasizing the growing interest in chat...2024-11-1019 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring Identity Verification: Beyond MFA, Passkeys, Deepfakes, w/ Aaron PainterIn this episode of The Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Aaron Painter, CEO of NameTag, about the evolving landscape of identity verification in the face of emerging threats like deep fakes. The conversation begins with an exploration of traditional identity verification methods, particularly multi-factor authentication (MFA), and their limitations. Painter emphasizes that while MFA is a critical first step in securing accounts, it is not sufficient on its own, especially when recovery processes can be exploited by malicious actors impersonating legitimate users.As the dialogue progresses, Painter introduces the concept...2024-11-0821 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring Neuro-AI: Merging Neuroscience w/ Generative AI for Innovation & Patents w/ A. K. PradeepHost Dave Sobel engages in a fascinating discussion with Dr. A. K. Pradeep, a pioneer in the emerging field of neuro-AI. The conversation explores the intersection of neuroscience and generative AI, highlighting how insights from neuroscience can enhance the effectiveness of AI technologies in understanding consumer behavior. Dr. Pradeep emphasizes the importance of integrating these insights into AI algorithms to create more meaningful and persuasive marketing strategies, rather than relying solely on generative AI's creative outputs.Dr. Pradeep explains that traditional generative AI models often lack the depth of understanding required to effectively engage consumers. By incorporating...2024-11-0328 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring AI, Employment Trends, Regulation, and the Press's Role in IT Services and MSPsIn this episode of the Business of Tech Lounge, host Dave Sobel engages with UK-based journalist Simon Quicke, who brings a wealth of experience covering the IT channel and managed services. The discussion centers around current trends affecting IT services, particularly the impact of artificial intelligence (AI), regulatory changes, and employment dynamics within the industry. Sobel emphasizes the importance of understanding market differences, especially between the UK and the US, as they explore how these trends are shaping the future of IT services.Simon Quicke shares insights into the evolving landscape of AI adoption among managed service...2024-11-0229 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring Shoppable Videos: Transforming B2B Sales and E-Commerce for Managed Services Providers with Eitan KoterIn this episode of The Business of Tech, host Dave Sobel engages in a thought-provoking discussion with Eitan Koter, CEO of Vimmi, about the evolving landscape of e-commerce and the rise of shoppable video. Koder emphasizes the necessity for managed services providers and IT services companies to adapt to the changing market by integrating e-commerce solutions that allow customers to purchase directly online. He highlights the growing trend of social commerce, driven by platforms like TikTok, which is reshaping how consumers interact with brands and make purchasing decisions.Koter explains that shoppable videos are designed to facilitate...2024-10-2719 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring AI in Business Intelligence: Vectorization, LLMs, and Service Providers with Avi PerezIn this episode of The Business of Tech, host Dave Sobel engages in a deep conversation with Avi Perez, co-founder and CEO of Pyramid Analytics, who brings over 16 years of experience in the field of artificial intelligence and business intelligence. The discussion begins with a historical perspective on the evolution of AI, particularly in the realm of business intelligence, highlighting how AI has been a central component of BI for many years, long before the recent surge in popularity due to tools like ChatGPT. Avi emphasizes that AI encompasses a broad range of functionalities designed to assist users in...2024-10-2019 min
Business of Tech: Daily 10-Minute IT Services InsightsCybersecurity, Regulation, Liability, & Best Practices in Managed IT Services w/ Steven CookHost Dave Sobel engages in a thought-provoking conversation with Steven Cook, the owner of Strategic IT Services, a managed service provider (MSP) specializing in cybersecurity. Steven shares insights into the diverse range of services his organization offers, from general technical support to cybersecurity and disaster recovery. With a focus on co-managed IT, Steven explains how his company assists businesses of varying sizes, from solopreneurs to larger organizations in regulated sectors like finance and energy.The discussion delves into the impact of regulations on customer needs, particularly in the energy sector, where recent political changes have significantly affected...2024-10-1823 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring Data Centers, AI's Hidden Costs, and the Need for Tech Regulation with Paris MarxIn this episode of the Business of Tech Lounge, host Dave Sobel engages in a thought-provoking discussion with technology writer Paris Marx, who brings a critical perspective on the hidden costs associated with business-to-business technology, particularly focusing on hyperscale data centers and the implications of artificial intelligence (AI). The conversation begins with an exploration of the environmental and economic impacts of these massive data centers, which have become essential for cloud computing. Marx highlights the significant resources required to operate these facilities, including energy and water, and raises concerns about the monopolistic power that major tech companies wield over...2024-10-1238 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating Trends: Vendor Trust, AI Impact, Data Services, and Tech Fatigue with Carolyn AprilDave welcomes Carolyn April, Vice President of Industry Analysis at CompTIA, for an insightful discussion on the current state of the IT service provider channel. They delve into the evolving dynamics between managed service providers (MSPs) and vendors, highlighting a surprising statistic from CompTIA's latest report: 36% of MSPs express distrust in vendors potentially bypassing them to reach customers directly. This skepticism is compounded by a trend of IT providers enrolling in fewer vendor programs, suggesting a shift in how MSPs view their relationships with vendors.Carolyn explains that the overwhelming number of vendors available today has led...2024-10-0534 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring Open Source Solutions for Risk Reduction in IT Services with Doug MilburnDoug Milburn, co-founder of 45 Drives, discusses the role of open source solutions in the tech industry. Doug emphasizes the importance of open source in reducing risks for businesses by providing reliable, secure, and cost-effective solutions. He highlights the community-driven nature of open source software and the need for proper implementation to mitigate project risks.Dave challenges the notion that open source is a one-size-fits-all solution, pointing out the complexities and potential risks associated with using open source software. He raises concerns about the additional workload and resources required for managed service providers to navigate the open source e...2024-08-0624 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating SMB Trends: Security, AI, and Consulting in IT Operations with Anurag AgrawalDave Sobel welcomes Anurag Agarwal from TechIsle to discuss research data on customer expectations, cybersecurity, and AI trends. The conversation delves into the increasing budget allocations for IT security among SMBs, highlighting the importance of consulting services in guiding SMBs towards choosing the right security technologies and frameworks. Anurag emphasizes the shift towards cybersecurity as a business risk, prompting SMBs to focus on cyber resiliency rather than just cybersecurity. The discussion then transitions to the evolving landscape of AI adoption, with a focus on large language models (LLMs) and their impact on businesses. Anurag and Dave explore t...2024-08-0332 min
Business of Tech: Daily 10-Minute IT Services InsightsQuality Assurance in Software: Lessons from the CrowdStrike Incident with Ryan MorrisDave Sobel and channel expert Ryan Morris discuss the aftermath of the CrowdStrike incident and the importance of focusing on software quality in the tech industry. They emphasize the need for technology vendors to prioritize reliability, stability, security, and manageability in their products to prevent future outages and vulnerabilities. The conversation highlights the role of MSPs and channel companies in ensuring that the technology they offer is reliable and professionally supported, ultimately benefiting both the vendors and the end-users. Ryan Morris emphasizes the importance of channel partners choosing vendors based on the quality and reliability of their p...2024-07-2743 min
Business of Tech: Daily 10-Minute IT Services InsightsMarket Trends: Small Caps, Job Market Dynamics, AI PCs, and Security SpendingA market review delves into the performance of U.S. small caps in comparison to other major stock markets, highlighting the underperformance of small caps and the global recovery post-2020 crash. The discussion also touches on the recent job market data, showcasing signs of life with an unexpected increase in job postings and hiring in May, indicating a gradual and uneven recovery.The episode further explores the shifts in the tech industry, focusing on the addition of net new jobs in June but also noting a loss of tech occupations in the economy. The rise in office...2024-07-1012 min
Business of Tech: Daily 10-Minute IT Services InsightsFeed Drop: Dave Sobel on Dark Rhino Security ConfidentialA special episode of Dark Rhino's Security Confidential featured Dave Sobel, a well-known figure in the virtualization world and host of the Business of Tech podcast. In the freewheeling conversation, Dave shared insights on the status of security, the balance between interesting and boring aspects of the industry, and his thoughts on the willingness to pay for security. His daily podcast focuses on providing IT services companies with insights and analysis to help them navigate the ever-changing technology landscape.Dave's background in computer science and entrepreneurship provided a unique perspective on the importance of understanding the "why"...2024-07-0548 min
Business of Tech: Daily 10-Minute IT Services InsightsAntivirus Trends, MSP Programs, AI Strategy, Vendor Neutrality, and Generative AI InterfacesNearly half of Americans still use third-party antivirus software despite built-in security features in mainstream operating systems. The reasons for this choice include fear of malware, privacy concerns, and online shopping security. Additionally, there is a growing fear of losing cryptocurrency, especially among older age groups. The episode also highlights the issue of freelancers on Fiverr offering access to personal data tools, raising concerns about privacy and content moderation.The episode delves into the launch of Ninja One's global channel partner program, aimed at driving partner growth through training, support, and marketing resources. Ingram Micro's AI services...2024-07-0311 min
Business of Tech: Daily 10-Minute IT Services InsightsNavigating the Cybersecurity Landscape: From Security Investments to Talent RecruitmentIn this episode of the Business of Tech Lounge, host Dave Sobel delves into the world of cybersecurity, questioning the effectiveness of the industry's focus on selling expensive solutions over practical ones. He highlights the growing global spending on security and risk management, projected to reach $215 billion, and discusses the need for cybersecurity measures in the face of rising cyber threats and attacks. Sobel engages in a conversation with Paul Bedi and Dave Schwartz about tying security investments to business outcomes and the importance of benchmarking security measures against industry peers. They emphasize the need f...2024-06-0818 min
Business of Tech: Daily 10-Minute IT Services InsightsData-Driven SMBs, Compliance, FBI LockBit Recovery, CISA Snowflake Warning, & Phishing PreventionOn this episode of the podcast, Dave Sobel discusses three key topics. Firstly, he highlights a study by Amazon Web Services that shows small businesses who are highly data-driven tend to outperform their peers financially and operationally. The report reveals that these data-driven companies have a more mature data strategy and are more likely to adopt AI technologies, leading to significant improvements in various business outcomes.Moving on, Sobel addresses the challenges faced by managed service providers in maintaining security compliance for their clients. A survey indicates that 85% of MSPs struggle with security compliance due to factors...2024-06-0610 min
Business of Tech: Daily 10-Minute IT Services InsightsEmbracing Change: Lessons from a William & Mary Computer Science GraduateIn his commencement address for the Computer Science Department at the College of William & Mary, Dave Sobel, a proud graduate of thedepartment, shares his personal journey and insights with the class of 2024. He reflects on the importance of advocating for oneself, investing in relationships, and embracing change in order to navigate through successes and failures. Dave discusses his experiences from his time at college, where he learned the value of self-advocacy and building deep relationships with peers. He emphasizes the significance of investing time and effort in friendships, as they can lead to opportunities and personal growth. ...2024-05-2714 minBusiness of Tech: Daily 10-Minute IT Services InsightsWed Apr-10-2024: State of the Tech Workforce 2024,Cloud Cost Overruns, Geek Squad LayoffsIn this episode of the Business of Tech podcast, host Dave Sobel covers the state of the tech workforce in 2024, with predictions of 3% growth and 300,000 new tech positions. He discusses cloud cost overruns and IT leaders preparing for spending to exceed $1 trillion by 2026. Additionally, he highlights Best Buy's Geek Squad facing mass layoffs due to financial rebalancing and an AI focus. Dave also touches on recent data indicating fluctuations in job numbers and concerns about inflation in the tech industry Three things to know today 00:00 State of the Tech Workforce 2024: CompTIA Pr...2024-04-1110 min
Business of Tech: Daily 10-Minute IT Services InsightsDave Sobel Appears on Slow Smoked Business with Jarrod MorganA feed drop of Slow-Smoked Business with Jarrod Morgan. Dave appeared on Jarrod's show, Jarrod and Dave cook up tech insights and meats alike, discussing AI's impact, the evolution of social media, and the future of tech, all while smoking meats in their backyards. Check out Jarrod:https://www.youtube.com/@slow-smokedbusinesswithjar2
Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/ Do you want the sh...2024-04-0657 min
Business of Tech: Daily 10-Minute IT Services InsightsThe Power of Cash Flow Over Profits with Fred CaryOn this bonus episode of the Business of Tech podcast, host Dave Sobel discusses the philosophy of "fuck average, be legendary" with guest Fred Kerry, CEO of IdeaPros. During our conversation, Fred shares the provocative origins of this motto and how it encapsulates the drive needed to achieve an extraordinary life.Supported by: https://skykick.com/mspradio/ https://huntress.com/mspradio/
Looking for a link from the stories? The entire script of the show, with links to articles, are posted in each story on https://www.businessof.tech/2024-03-2318 minBusiness of Tech: Daily 10-Minute IT Services InsightsThu Mar-21-2024: AI Hacking March Madness Bets, Tech Support Scam, Ransomware Battles, EU & BroadcomIn this episode of the Business of Tech podcast, Dave Sobel covers the rising cyber frauds impacting US businesses, ransomware gangs' battles, tech support scams leading to a $26 million FTC settlement, and an EU cloud trade body's call for an investigation into Broadcom's VMware licensing changes. Additionally, the impact of AI hacking on March Madness bets and Microsoft's warning of a phishing campaign targeting tax filers are discussed. Four things to know today00:00 AI Hacking on March Madness Bets and Rising Cyber Frauds: A Costly Season for U.S. Businesses05:10 Ransomware G...2024-03-2112 minBusiness of Tech: Daily 10-Minute IT Services InsightsTue Mar-19-2024: Remote Work Trends: Layoffs & Promotions, 32 hr Work Weeks, AI Adoption & CopyrightToday on the Business of Tech podcast, Dave Sobel discusses the challenges remote employees face with higher layoff rates and lower promotion rates. Bernie Sanders and Alexandria Fain propose a shorter work week to address long hours compared to global peers. Additionally, generative AI adoption is recommended to combat slowdowns due to copyright concerns. Dave also delves into the impact of return-to-office mandates on firms' financial metrics and employee satisfaction levels. The episode explores how such mandates may be used to reassert control over employees and points to declines in overall job satisfaction and work-life balance as a result. 2024-03-1912 min
Business of Tech: Daily 10-Minute IT Services InsightsUnderstanding the $100,000 Cost of CMMC 2.0 for MSPs with Mike SemelOn this bonus episode of The Business of Tech, Dave explores the buzz around regulation and CMMC 2.0 with guest Mike Semel. They discuss the $100,000 impact and the differences between CMMC 1.0 and 2.0, shedding light on the evolving cybersecurity landscape and its implications for MSPs across various industries. Tune in to gain insights on the changing regulatory environment and its potential effects on businesses. Supported by: https://huntress.com/mspradio/ Looking for a link from the stories? The entire script of the...2024-03-1723 min
Business of Tech: Daily 10-Minute IT Services InsightsThe Business of Tech Lounge - Wednesday, March 13 2024In this episode of the Business of Tech Lounge, host Dave Sobel discusses a variety of topics relevant to the tech industry. The episode includes an analysis of a lawsuit involving a law firm and its IT provider, featuring insights from attorney Brad Gross. It delves into IDC data concerning the evolving role of the Chief Information Security Officer (CISO) and examines the allocation of budgets for cloud storage. Listeners will learn about Claude 3 and its ongoing testing phase. The episode also recaps Dave's conversation with Tabitha Scott and teases an upcoming interview with Mike Semel. Additionally, t...2024-03-1632 minBusiness of Tech: Daily 10-Minute IT Services InsightsFri Mar-8-2024:NIST Budget Cuts and AI Safety, Anthropic Claude 3, Future of Prompt EngineeringOn today's episode of "The Business of Tech," host Dave Sobel discusses NIST's challenges with budget cuts and AI safety responsibilities. Anthropic launches Claude 3, surpassing GPT-4 and Gemini Ultra in AI benchmarks. The discussion highlights NIST's struggles with limited resources despite its critical role in AI oversight, potentially jeopardizing President Biden's AI regulation plans. Three things to know today 00:00 NIST Struggles with Budget Cuts Amid Growing AI Safety Responsibilities02:50 Anthropic Launches Claude 3, Surpassing GPT-4 and Gemini Ultra in AI Benchmarks04:41 Our Friday Big Ideas ...2024-03-0810 min
Business of Tech: Daily 10-Minute IT Services InsightsLounge: Feb 21 2024: Negligence in Cybersecurity, Generative AI: Insights from Canalys Chief Analyst, and Vendor Program ChangesIn this episode of the Business of Tech Lounge with Dave Sobel, the format is more interactive, allowing live viewers to ask questions and engage with guests. The discussion delves into the differences between MSPs and MSSPs, highlighting a case involving Accenture providing IT support services to Starwood and Marriott. Jay McBain from Canalys discusses the opportunities and challenges in the AI space for solution providers. He highlighted the growth potential of generative AI and the need for partners to focus on security skills and practices. Jay emphasized the importance of understanding the size of the customer b...2024-02-2432 minBusiness of Tech: Daily 10-Minute IT Services InsightsThe Business of Tech: Why Should You Care?Explore the strategies, challenges, and successes that define the tech landscape with Dave Sobel on "The Business of Tech" podcast. Gain insights on how managed services providers and IT outsourcing companies stay ahead in the ever-evolving world of technology. Join Dave as he uncovers the impact on businesses, careers, and the industry at large. Dive deeper into the future of technology and discover inspiring stories from tech leaders. Tune in for daily actionable insights and be part of this journey towards innovation and leadership in the tech industry. Follow "The Business of Tech" on your favorite podcast platform to...2024-02-1701 minBusiness of Tech: Daily 10-Minute IT Services InsightsWed Feb-7-2024: Deepfakes and the Threat to Digital Identity, Earnings Report, Vision Pro ManagementIn this episode of the Business of Tech podcast, host Dave Sobel discusses the impact of AI on digital identity. He highlights a recent case in Hong Kong where a finance worker was tricked into paying out $25 million to fraudsters using deepfake technology. Additionally, Dave mentions an underground website called OnlyFake that sells realistic fake IDs for just $15, posing a threat to cybersecurity. He also provides insights into tech earnings analysis, including trends in gaming, AI, and digital ads driving market trends. Lastly, Dave discusses Apple's Vision Pro integration into IT management, which could be a potential game changer...2024-02-0713 minBusiness of Tech: Daily 10-Minute IT Services InsightsTue Feb-6-2024: New Cybersecurity Rules, Rising Zero Trust Adoption, and SMB Router HackingIn this episode, Dave Sobel discusses three important tech news updates. Firstly, the SEC has introduced new cybersecurity rules for SaaS systems to enhance data protection. Secondly, zero trust adoption is increasing in SMB and mid-market sectors. Lastly, the FBI warns SMBs about a China-linked hacking campaign targeting old routers. Dave emphasizes that cybersecurity is not just about technology, but also the human expertise needed to respond to threats. The episode concludes with a detailed discussion on the SEC's new rules for SaaS systems and the importance of managing the risks associated with them. In this episode, D...2024-02-0622 minBusiness of Tech: Daily 10-Minute IT Services InsightsThu Feb-1-2024: N-Able's Global Futurology Study, AI Productivity Reality, SolarWinds Challenges SECIn this episode, Dave Sobel discusses three important tech news stories. First, N-Able's inaugural Global Futurology Study reveals insights into the growth of managed services, including the rise of cybersecurity and the use of AI. Next, SolarWinds challenges the SEC lawsuit over the 2020 cyber attack and claims the fraud charges are unfounded. Lastly, Salesforce research highlights the gap between AI productivity promises and reality in terms of data and IT readiness. Three things to know today00:00 Insights from N-Able’s Inaugural Global Futurology Study05:31 SolarWinds Challenges SEC Lawsuit Over 2020 Cyberattack, Claims Fra...2024-02-0112 minBusiness of Tech: Daily 10-Minute IT Services InsightsThur Jan-18-2024: AI's Global Copyright Law Challenges, AI Integration Planning Hurdles, Remote WorkIn this episode of the Business of Tech podcast, Dave Sobel discusses three key topics. First, he explores the business opportunity for IT services in guiding companies through AI integration and overcoming planning hurdles. Next, he dives into the challenges faced by the AI industry in 2024, particularly in relation to global copyright laws. Lastly, he examines the lasting economic legacy of the pandemic, with a significant percentage of U.S. workers continuing to work remotely. The episode also highlights the importance of cybersecurity expertise and introduces Huntress, a company focused on elevating SMBs and MSPs with fully managed cybersecurity...2024-01-1810 minBusiness of Tech: Daily 10-Minute IT Services InsightsWed Jan-17-2024: Cloud Soars as Traditional IT Declines, Google's No More Exit Fees, Data AnalyticsIn this episode, Dave Sobel discusses the latest updates in the tech market. He starts by highlighting the increase in cloud infrastructure spending and the decline in traditional IT. He also explores the opportunities for IT firms in data analytics and culture transformation. Dave then mentions Google's strategic move in cloud competition. Moving on, he discusses the latest Consumer Price Index report, which shows sticky inflation in key areas of the economy. This could complicate expectations of near-term interest rate cuts. Dave shares that prices are rising faster than desired, particularly in the services sector, while goods prices are...2024-01-1708 minBusiness of Tech: Daily 10-Minute IT Services InsightsTue Jan-9-2024: NIST Report Highlights Key AI Attack Types, Self-Evolving AI Models, Vision Pro DateIn this episode of the Business of Tech podcast, Dave Sobel discusses the security and privacy risks associated with the rapid deployment of artificial intelligence systems. He highlights a report by the U.S. National Institute of Standards and Technologies (NIST) that identifies four key types of attacks in AI: evasion, poisoning, privacy, and abuse. Dave also explores the barriers to the adoption of generative AI and the potential benefits it offers. He mentions the success of Snapchat+ in attracting 7 million paying subscribers and its use of generative AI features. Additionally, Dave covers the investment in Hatz AI, a...2024-01-0908 min
Business of Tech: Daily 10-Minute IT Services InsightsCustomer Experience and the Importance of Engagement with Gerwai ToddIn this bonus episode, Dave Sobel interviews Gerwai Todd, the CEO of TimeZest, about customer experience and industry trends in the Managed Service Provider industry. They discuss the importance of innovation in service delivery and the need for MSPs to constantly evaluate and add new elements to their offerings. Todd emphasizes the value of community and peer engagement in staying updated with industry trends and finding solutions to complex challenges. They also explore the role of distribution partners in helping MSPs navigate the increasing complexity of available solutions. They discuss the potential for MSPs to build a sales organization...2023-12-2821 min
Business of Tech: Daily 10-Minute IT Services InsightsBusiness of Tech 2024 PredictionsIn this episode, Dave Sobel makes predictions for the year 2024 in the IT and managed services industry. The predictions include the rise of compliance and data privacy, the shift to autonomous IT operations leveraging AI and machine learning, the emergence of a private financing model for the managed services market, the creation of a deepfake detection industry, the rise of the Virtual Chief Artificial Intelligence Officer, the offering of AI ethics as a core service, the development of augmented reality business cases and serious managed service offerings, the launch of Apple's Vision Pro and AI offering, the placement of...2023-12-2710 min
Business of Tech: Daily 10-Minute IT Services Insights2023 Business of Tech Predictions ReviewIn this episode of The Business of Tech, Dave Sobel reflects on his predictions for 2023 and evaluates their accuracy. He admits to getting some predictions wrong, such as the market being a down year and the metaverse being a bust. However, he also highlights the ones he got right, like the continued hype around MSP M&A and the security talent gap staying the same. The host also discusses some predictions from 2022 that he rolled over into 2023, and provides updates on their outcomes. Dave concludes the episode by offering actionable insights for providers in the tech industry, such as...2023-12-2613 min
Business of Tech: Daily 10-Minute IT Services InsightsOperationalizing Security: Insights from ConnectWise's CISO Patrick BeggsIn this bonus episode of the Business of Tech podcast, host Dave Sobel sits down with Patrick Beggs, the Chief Information Security Officer at ConnectWise. They discuss the operationalization of security and the implementation of a cyber fusion approach. Patrick shares his experience in both government and commercial sectors and highlights the importance of staying ahead of cybersecurity issues caused by human error. This episode offers valuable insights into the role of CISOs and the significance of maintaining a strong cybersecurity posture.Supported by: https://rfcode.com/mspradio/ CODE MSPRADIO for 30% off at checkout2023-12-1922 min
Business of Tech: Daily 10-Minute IT Services InsightsFri Dec-15-2023: Partner Profitability in the Cloud Era, New Cybersecurity Rules from SEC & FCCIn this episode, Dave Sobel discusses three important topics. First, he explores the profitability of partners in the cloud era, comparing VARs and MSPs to system integrators. Despite the growth in revenue and employees, system integrators have not seen higher profits, while major resellers of hardware and software have experienced increased margins. Dave also delves into the new FCC and SEC cybersecurity rules and how they affect businesses, including the 2024 National Defense Authorization Act. Lastly, he highlights the importance of implementing AI responsibly and shares key strategies for businesses. Tune in to learn more about these pressing issues in...2023-12-1512 minBusiness of Tech: Daily 10-Minute IT Services InsightsThu Dec-14-2023: Cloud and AI Security Measures, Q4 Diversity Report, Profitable Providers & CompIn this episode of "The Business of Tech," Dave Sobel shares four important updates. First, U.S. federal agencies are increasing their cloud and AI security measures in response to growing cyber threats. Second, the quarterly IT leadership report shows minimal change in racial and gender diversity. Third, a new report reveals that the top 25% most profitable solution providers are showing restraint in compensation increases. And finally, a judicial office endorses the usage of AI in courtrooms, emphasizing accuracy, verification, and privacy. Lastly, the U.S. National Institute of Standards and Technologies has issued guidance on differential privacy as...2023-12-1413 minBusiness of Tech: Daily 10-Minute IT Services InsightsWed Dec-13-2023: AI: Leveler or Divider?, MSP360's Self-Service Revolution, OpenAI's LeadershipIn this episode of the Business of Tech podcast, Dave Sobel discusses four important topics. First, he explores whether AI is a leveler or a divider in white-collar work, citing studies that show AI primarily benefits high-performing employees and has little impact on low-performing ones. Next, he delves into the controversy surrounding Presto Automation's heavy reliance on human labor, despite being an AI-focused company. Dave also examines the leadership style of Sam Altman, the CEO of OpenAI, and the consequences it has had within the organization. Lastly, he highlights how MSP360 is leveraging self-service to simplify cloud operations. Tune...2023-12-1312 min
Business of Tech: Daily 10-Minute IT Services InsightsUnderstanding intersection of Technology and Physical Security: Skylar Security CEO Jamine MotonIn this bonus episode of The Business of Tech, host Dave interviews Jamine Moton, the CEO of Skylar Security, to discuss physical security. Jamine shares her journey and how she founded Skylar Security. They also delve into security dynamics and how they protect their clients. Tune in to learn more about her unique approach to physical security, and where that overlaps with manged services.Supported by: https://rfcode.com/MSPRadio/ CODE MSPRADIO for 30% off at checkout https://timezest.com/mspradio/Want to take my class? https://www.itspu.com...2023-12-0920 minBusiness of Tech: Daily 10-Minute IT Services InsightsWed Dec-6-2023: Microsoft's AI Enhancements, the Impact on IT Professionals, API Security Call from SaaS AlertsIn this episode of the Business of Tech, Dave Sobel shares four important updates. Microsoft has enhanced their AI-powered Copilot service with GPT-4 Turbo and DALI-3, improving its capabilities for IT professionals. However, generative AI also poses challenges for the industry. Cybersecurity leadership is stalled due to Tuberville's blockade, leaving key positions unfilled amidst increasing threats. The episode also discusses the need for enhanced API security features and highlights a premium monitoring offering called Sentry from RFcode. Lastly, the podcast explores the new features in Microsoft's Copilot service and emphasizes the importance of proper security measures to prevent data...2023-12-0610 minBusiness of Tech: Daily 10-Minute IT Services InsightsThu Nov-30-2023: Cloud Computing: Complex Workloads and New Customer Demand, Debunking AI Job FearsIn this episode, Dave Sobel discusses four important updates in the world of technology. First, he explores the next wave of cloud computing and the increasing demand for migrating complex workloads. He then delves into the new SEC cyber incident rules, highlighting how they provide a boost for MSPs and aid in client compliance. Next, he shares insights from an ECB research report that debunks fears of AI job cuts, suggesting that high-skilled employment may actually rise. Lastly, he addresses the controversy surrounding a tech conference's fake diversity efforts, emphasizing the importance of ethical principles. Additionally, Dave discusses the l...2023-11-3013 min
Business of Tech: Daily 10-Minute IT Services InsightsThe Evolution of the MSP Industry: Haves vs. Have-Nots with Dan WensleyIn this bonus episode of The Business of Tech, Dave Sobel interviews Dan Wensley, the CEO of Scalepad. As a veteran in the MSP industry, Dan shares his insights and vision for Scalepad's new MSP platform. With a history of working together and being a customer, Dave and Dan have an engaging conversation about the future of the industry. Tune in to gain valuable insights from these industry experts. Recorded live at IT Nation Connect 2023.Supported by: https://gozynta.com/Want to take my class? https://www.it...2023-11-2324 min
Business of Tech: Daily 10-Minute IT Services InsightsDemocratizing Cybersecurity: A Conversation with Guards CEO Dor EisnerIn this episode of the Business of Tech, Dave Sobel interviews Dor Eisner, the CEO of Guardz, a new company in the cybersecurity space. Despite the saturated market, Guardz has entered the scene and just made their first appearance at an MSP trade show. Dave and Dor discuss the company's offerings and why they decided to enter the market now. Tune in to learn more about Guardz and their unique approach to cybersecurity.Supported by : https://Movebot.io/Want to take my class? https://www.itspu.com/all-classes/classes/navigating-emerging-technologies-for-msps/...2023-11-2215 min
Business of Tech: Daily 10-Minute IT Services InsightsTue Nov-21-2023: The Vision of Managed Services with ConnectWise CTO, Raghu BonghaIn this episode of The Business of Tech, host Dave Sobel sits down with Raghu Bhanda, the Chief Technology Officer of ConnectWise, to discuss the vision behind the technology they are building. ConnectWise aims to make the lives of MSPs better by providing solutions that allow them to serve their customers faster, better, and more efficiently. They also discuss the launch of ConnectWise Sidekick, an AI bot across their product line. Tune in to learn more about ConnectWise's vision and how they use frameworks to achieve their goals.Supported by: https://rfcode.com/mspradio/ C...2023-11-2125 min
Business of Tech: Daily 10-Minute IT Services InsightsAutomating Your Busy Work: Achieving More and Saving Your Brain with Aytekin TankIn this bonus episode of The Business of Tech, Dave Sobel explores the concept of automation and its potential impact on productivity. The episode features an interview with Aytekin Tank, an author who discusses the benefits of automating busy work to achieve more and save mental energy. The discussion also touches on the potential opportunities for service providers in the automation space.Supporters: https://gozynta.com/paymentshttps://rfcode.com/mspradio/ CODE MSPRADIO for 30% off at checkoutLooking for a link from the stories? The entire script of...2023-11-1818 minBusiness of Tech: Daily 10-Minute IT Services InsightsFri Nov-17-2023: Remote Work, Private Equity Warning, U.S. Channel Growth, and Generative AIIn this episode of the Business of Tech, Dave Sobel discusses the latest corporate studies on remote work and revenue, revealing the link between the two. He also highlights a warning about private equity and shares the U.S. channel growth forecast from the Canalys Forum Keynote. Dave explores the topic of cybersecurity and how cybercriminals exploit legal systems in their attacks. He also covers Microsoft's expansion of copilot AI to Windows 10 and Apple's adoption of RCS. Lastly, Dave shares his big ideas for the week.Five things to know today00:00 Remote Work and Revenue...2023-11-1718 minBusiness of Tech: Daily 10-Minute IT Services InsightsThu Nov-16-2023: Microsoft Ignite 2023 + ConnectWise IT Nation Connect 2023In this episode of the Business of Tech podcast, host Dave Sobel discusses two major topics. First, he delves into the Microsoft Ignite event and the numerous announcements made by the company. Some of the highlights include partnerships with Google and OneHouse, the introduction of mirroring for database replication, the development of in-house chips for enterprise IT and AI, the launch of NVIDIA's AI Foundry service on Azure, upgrades to Purview for AI data security, and the introduction of new cybersecurity solutions based on generative AI. Microsoft is also focused on unifying threat intelligence and enhancing sales and service...2023-11-1612 min
Business of Tech: Daily 10-Minute IT Services InsightsExploring Pros & Cons of AI and Machine Learning w/ Michael Campion, Chief Science Officer, ScoutrIn this bonus episode of The Business of Tech, host Dave Sobel interviews Michael Campion, the Chief Science Officer at Scoutr, about bias in AI models in HR technology. They discuss the role of a chief science officer and the benefits and drawbacks of using AI in HR. Michael highlights the pros of using AI in building skills-based models for organizations while also addressing potential concerns. Tune in to learn more about the current state of AI in HR.Advertiser: https://rfcode.com/mspradio/ CODE MSPRADIO for 30% off at checkoutWant to take my class in...2023-11-1116 min
Business of Tech: Daily 10-Minute IT Services InsightsThu Nov-9-2023: ConnectWise IT Nation News, Comet, Acronis & SaaS Alerts, AI Biz Model DisruptionIn this episode, Dave Sobel brings us three important tech news updates. He starts off by discussing ConnectWise's IT Nation announcements, including the shift from Remote Monitoring and Management (RMM) to Unified Monitoring and Management (UMM). ConnectWise UMM aims to provide a more comprehensive solution for backup monitoring and service-level management. Dave also mentions the enhancements made to ConnectWise's Business Management Solutions (BMS) based on partner feedback.Next, he highlights Comet Backup's partnership with Wasabi at Cronus Launch's MSP Academy and SAS Alerts, which offers real-time mobile security. He also touches on the topic of self-perception and...2023-11-0910 minBusiness of Tech: Daily 10-Minute IT Services InsightsTue Nov-7-2023: Remote Work Reigns Supreme, Rise in Zero-Day Exploits, Improving Focus and ProductivityIn this episode of "The Business of Tech," Dave Sobel discusses the latest trends and news in the tech industry. He starts by highlighting the growing popularity of remote work, with workers prioritizing flexibility over pay amidst the cost-of-living crisis. He then delves into the rise in zero-day exploits and the heightened cyber threats faced by federal networks. Dave also mentions the FCC's contemplation of a major broadband speed upgrade and the adoption of VPN security badges by Bitwarden. The episode concludes with a sponsorship message from Gazinta Mobius, a company that offers accounting automation solutions. The episode highlights...2023-11-0712 minBusiness of Tech: Daily 10-Minute IT Services InsightsTue Oct-31-2023: Analyzing White House's AI Executive Order, AR+VR Moves, G7 moves on RansomwareIn today's episode of the Business of Tech podcast, Dave Sobel discusses three important topics. First, he analyzes the White House's new executive order on AI, which covers a wide range of concerns and mandates safety test results and standards for AI system safety. Next, he dives into the international regulatory initiatives on AI and ransomware, highlighting what MSPs need to know about these global efforts. Finally, Dave explores the latest developments in AR, VR, and the right to repair. Tune in to stay informed on these pressing tech issues.Three things to know today00:00...2023-10-3111 min
Business of Tech: Daily 10-Minute IT Services InsightsHow AI has transformed an investor and author's workflow with Alysia SilbergIn this bonus episode of The Business of Tech, host Dave Sobel welcomes Alicia Silberg, an investor and author, to discuss her latest book, "Unemployable: How AI Transformed My Work and My Life." Alicia shares how AI has played a significant role in her life and the inspiration behind writing the book. Tune in to learn more about the impact of AI in the business world.Advertisers: https://rfcode.com/mspradio/ CODE MSPRADIO for 30% off at checkouthttps://gozynta.com/eureka/Looking for a link from the stories? The...2023-10-2821 minBusiness of Tech: Daily 10-Minute IT Services InsightsMon Oct-16-2023: SMBs Embrace Tech for Resilience, VBScript, NTLM changes, Google's AI protectionIn this episode of the Business of Tech podcast, Dave Sobel discusses four key topics. First, he explores how SMBs are turning to technology for resilience. Next, he delves into the potential of automation, AI, and the four-day workweek. He then highlights significant changes in the cybersecurity landscape, focusing on VBScript, NTLM, and DDoS vulnerabilities. Finally, Dave shares the news that Google has joined Adobe and Microsoft in pledging to defend AI copyright. Throughout the episode, he emphasizes the implications for MSPs and the potential of passkeys in unlocking new opportunities. Don't miss this insightful discussion on the latest...2023-10-1614 minBusiness of Tech: Daily 10-Minute IT Services InsightsFri Oct-13-2023: Canalys and New Relic Reports, Apple's Dominance and Its Impact on IT Outsourcing, plus Friday Big IdeasIn this episode of the Business of Tech podcast, Dave Sobel discuss four important things to know in the tech industry. They cover the unveiling of new avenues and risks for MSPs by Canalys and New Relic, the latest in cybersecurity with Passkey's Political Hacking and Patching, the potential impact of Apple's dominance on IT outsourcing, and big ideas from Google's cognitive impact to the evolving role of IT in an AI world. Dave highlights the importance of involving the channel in successful cloud marketplaces and the role of partners in the fastest-growing market for cybersecurity and software. He...2023-10-1311 minBusiness of Tech: Daily 10-Minute IT Services InsightsThu Oct-12-2023: The Cost of AI Innovation and California's New Tech Laws, Microsoft's Copilot Security Profile and DattoCon Hits and MissesIn this episode of "The Business of Tech," Dave Sobel covers four key topics. First, he discusses the cost of AI innovation, specifically focusing on Microsoft's GitHub copilot service, which is reportedly costing the company up to $80 per user per month. Despite the high costs, Microsoft's strategy is to build a dedicated user base and potentially increase prices in the future. The second topic explores California's new tech laws and their implications for MSPs and businesses. Next, Dave decodes the security profile of Microsoft's copilot in 365. Lastly, he reviews the hits and misses of last week's DattoCon....2023-10-1213 minBusiness of Tech: Daily 10-Minute IT Services InsightsTue Oct-10-2023: Tech Hiring Amid Legislative Changes, Unmanaged Devices Security Risk, Gen AI CyberIn this episode of "The Business of Tech," Dave Sobel discusses the current landscape of tech hiring amid legislative changes. He emphasizes the importance of skills versus degrees in the hiring process. The episode also covers the insights provided by CISA, the NSA, and Microsoft reports regarding cybersecurity. Additionally, Okta's AI first approach and the potential of generative AI in cyber defense are explored. The episode concludes with an update on the September jobs report, which shows a decrease in tech employment but a low tech unemployment rate. Demand for software positions and emerging technologies, particularly artificial intelligence, remains...2023-10-1011 minBusiness of Tech: Daily 10-Minute IT Services InsightsThu Oct-5-2023: Top 10 Cloud Trends of 2023, TD Synnex Gets Meta Quest 3, Responsible AI Guidelines, IT CompensationIn this episode of "Business of Tech," Dave Sobel discusses the top 10 cloud trends of 2023 as revealed by Forrester research. These trends include AI dominance, the integration of AI into operations, the evolution of web assembly, digital sovereignty, subscription models by IT hardware vendors, FinOps, multi-cloud networking with Zero Trust Edge, advancements in cloud security, industry clouds driven by system integrators, and transformative deals by managed services providers. The episode also covers a survey highlighting the challenges faced by IT decision-makers in terms of adverse events compromising IT systems, such as hardware failure, network failure, and malware. T...2023-10-0507 minBusiness of Tech: Daily 10-Minute IT Services InsightsTue Sep-26-2023: ICT & Cloud in 2023, EO on AI to come?, ChatGPT rebounds, Cloud Attack SurfacesIn this episode, Dave Sobel discusses four important topics. First, he explores the balance between growth and efficiency in the IT and cloud industry. Then, he dives into the potential impact of an executive order on cloud providers and AI. Next, he debates the use of Chat GPT in schools, questioning whether it is a cheating aid or an untapped educational resource. Finally, Dave discusses the vulnerability of cloud security and how attack surfaces are still a concern. The episode concludes with a look at the projected rebound in worldwide spending on information and communications technology.Four...2023-09-2611 minBusiness of Tech: Daily 10-Minute IT Services InsightsMon Sep-25-2023: Profile of MGM hackers, XR Projector, Win 11 Passkeys, Workplace Diversity SilenceIn this episode of "The Business of Tech," Dave Sobel discusses four key topics. First, he delves into the rise of a new generation of cybercriminals known as Starfraud, who are young, reckless, and driven by power. Next, he explores the potential of an XR projector that could revolutionize everyday services. Dave then addresses the issue of workplace diversity and the lack of progress in this area. Lastly, he highlights the introduction of passkey authentication in Windows 11. This episode also features a sponsored message from TimeZest, a scheduling automation tool for MSPs. Tune in for the latest insights into...2023-09-2512 min
Joey Pinz Discipline Conversations#04 Dave Sobel: What is MSP? | Joey Pinz Discipline ConversationsSend us a textWelcome to Joey Pinz Discipline Conversations, where we dive deep into the world of technology and business with insightful interviews! 📈💡In this enlightening 4th episode, join me, Joey Pinz, as I sit down with the renowned Dave Sobel to unravel the mystery behind MSP (Managed Service Provider) and its significance in the modern business landscape. 🌐🔍 Dave Sobel is the outspoken host of The Business of Tech and a leading voice in the delivery of IT Services.🎥 In this captivating discussion, Dave Sobel sheds light on:💡 The fundamentals of Managed Service...2021-09-0843 min