Shows
5by5 SpecialsEpisode 24: Thank You For Calling!Pilot for a new live call-in show about the world of customer service, hosted by Moisés Chiullan. Whose fault is it that we're angry when a company screws up? How can we improve consumer discourse? What makes a bad situation better?
Links for this episode:Thank You For Calling!: A New Show on ESN.fmArthouseCowboy.comMoisés Chiullan (moiseschiu) on TwitterThe Daily Dot - Moises Chiullan takes on thankless PR task of rescuing Avenger Controller maker N-ControlAMA the guy who replaced Paul Christoforo and is cleaning up...2013-12-281h 44
Bootstrapped#26: Party All the TimeDownload this podcast where Andrey sings Party All the Time by Eddie Murphy, booze, big UberDeck update, marketing, Snappy mobile app, mobile app reviews, VM’s,16 terminals tiled (huh?), everything is noodles (huh?), coworking, healthcare plans, more marketing, doing marketing under your own name, Ian’s idea for a new app
Party All the Time by Eddie Murphy
Doc’s Hard Cider
UberDeck v2 – new push notifications, concierge installation service, great new pricing
Moz
Mochibits
Slideroom – Happy Snappy customer
PHP Townhall Podcast
Light Table IDE
Festivus
Healthcare.gov – You probably haven’t heard of this site
Supportops
Andy Brice software...2013-11-251h 03
Bootstrapped#25: Devil’s AdvocateDownload this episode, in which we talk about dollar stores, dogs and babies, the new Helpspot release, support contracts, requiring a credit card at signup, pricing and recurring billing, info-products, SaaS being unsatisfying, digging new holes, the point of growing, all software going to zero.
Helpspot – Ian’s helpdesk product.
Snappy – Ian’s newest product.
Uberdeck – Andrey’s mobile-app marketing product.
Stripe – payment processing service.
Star Trek Generations
Ian’s “all software is going to $0.00” theory
Edge of My Seat – Perch, Rachel Andrew, Drew McLellan
Rachel Andrew on Bootstrapped.fm
SupportOps.co – Chase Clemons
Chase Clemons on Bootstrapped.fm
So You...2013-11-131h 07
Bootstrapped#18: Special Guest: Chase Clemons on Bootstrapped SupportDownload this episode, in which Ian and Andrey sit down with special guest Chase Clemons of SupportOps to discuss customer service for bootstrappers. We also get an Uberdeck update on leaving beta and pricing strategy.
This episode is being cross released on both Bootstrapped.fm and Support Ops Podcast. Check them out!
37Signals
Support Ops and the Support Ops Podcast
Uberdeck is released!
Andrey’s Essential Voice Recorder – type notes while you record audio (Android)
Basecamp Mobile
Bootstrapped customer service and using self service walls threads on discuss.bootstrapped.fm
Pingdom
Amazon Prime – Love the prime, buy the prime!!!! (I...2013-08-271h 33
Bootstrapped#13: Boiler RoomDownload this episode, in which Ian and Andrey discuss getting ready to deploy Uberdeck, Snappy progress, what’s next for Snappy marketing, stories of first job interviews, the benefits, if any, of a college education, selling into the consumer space, the experience of buying software in a box, selling software before making software and vetting product ideas.
Uberdeck – Andrey’s new product. ( preview screenshot)
Fabric – a Python SSH tool.
Snappy – Ian’s newest product.
SupportOps.co – a site dedicated to customer support best practices.
Helpspot – Ian’s first product; a helpdesk application.
SmallSpec.com – Chris Hawkins‘ new product for building functional...2013-06-261h 10