Shows
Healthcare Professionalism: Education, Research & ResourcesImproving Health Equity: Resources and Solutions - Antiracism ModuleDr. Dennis Novack discusses the free Antiracism Module, funded by the Josiah Macy Jr. Foundation. Dennis came up with the idea for the module and was a principal investigator on the three-year grant. He is a professor of medicine and Associate Dean of Medical Education at Drexel University College of Medicine. Dennis is the founder of Health Care Communication, formerly known as DocCom, an online communication skills training program for medical schools, residency programs, and hospitals with 44 modules. He is also the founder of Professional Formation – an online interprofessional learning program about professionalism with 14 modules. He received the Academy fo...
2025-01-1523 minHealthcare Professionalism: Education, Research & ResourcesCenter for Professionalism and Communication in Health Care ResourcesBruce Wartman. MS Ed, discusses the Center for Professionalism and Communication in Health Care resources at the Drexel University College of Medicine. Health Care Communication has 44 modules, and Professional Formation has 13 modules. There are 800 videos demonstrating best practices with annotated videos, reflection questions, multiple-choice tests, and curriculum guides. Four modules are free, including Antiracism in Health Care, and can be found at https://webcampus.med.drexel.edu/PCHC/. Barbara Lewis, MBA, PhD(c).
2024-11-1614 minHealthcare Professionalism: Education, Research & ResourcesTelehealth EtiquetteRachel Pittmann, PhD, discusses telehealth competencies, which vary by accreditation bodies, including privacy, audio quality, visibility of patient and provider, telehealth relationship with patient satisfaction, training for providers, telehealth competency tool, which includes the domains of technology, environment, confidentiality, and communication with Barbara Lewis, MBA, PhDc. Read more about this work in these two recent publications https://journals.sagepub.com/doi/abs/10.1177/1357633X241279494 https://nsuworks.nova.edu/ijahsp/vol22/iss4/22/
2024-10-0518 minHealthcare Professionalism: Education, Research & ResourcesUsing Situational Judgment Tests for Medical School ApplicationsEmil Chuck, PhD, talks about the history of the Situational Judgement Test, CASPER, AAMC preview exam, student feedback, and challenges with Barbara Lewis, MBA. Request the Executive Summary at https://mailchi.mp/hpsa/sjt-report-executive-summary
2024-06-1527 minHealthcare Professionalism: Education, Research & ResourcesBuilding Empathy Among Healthcare WorkersEllen M. Friedman, MD, FACS, FAAP, discusses the research around empathy, the value of communication skills, the relationship with compliance, how clinicians can learn empathy, with Barbara Lewis, MBA. Link to the video, The Threats Among Us, at https://www.bcm.edu/education/academic-faculty-affairs/center-for-professionalism/the-threads-among-us
2024-02-1019 min
Healthcare Professionalism: Education, Research & ResourcesEducating Ethically During Covid -19Bryan Pilkington, PhD, discusses his article, Educating ethically during COVID-19, with seven important recommendations with Preston Reynolds, MD, PhD, MACP.
2021-07-3129 min
Healthcare Professionalism: Education, Research & ResourcesProfessionalism in the FutureNutan Vaidya, MD, talks about values, behaviors and knowledge of professionalism, That Was Now This Is Then program and the hidden curriculum with Preston Reynolds, MD, PhD, MACP.
2021-07-1723 min
Healthcare Communication: Effective Techniques for CliniciansTeaching Communication SkillsDennis Novack, MD, founder of DocCom.org, an online communication skills program for hospitals, residency programs and medical schools, discusses the influence of Dr. George Engel, research about the impact of good communication skills and best practices for teaching communication skills. This is the final episode of the podcast. Host Barbara Lewis can be reached at BarbaraLewis@JoansFamilyBillOfRights.com.
2019-11-3022 min
Healthcare Communication: Effective Techniques for CliniciansHow to Ensure Trainee Well-beingMitchell D. Feldman, MD, MPhil, discusses how to mentor trainees to help them find their purpose and reconnect with their reason for entering the profession; the steps for integrating personal and professional life; the Japanese ikigai as a guide; traits of compulsivity and three questions at the end of the day to reconnect with purpose.
2019-11-2323 min
Healthcare Communication: Effective Techniques for CliniciansIncorporating Relationship-Centered Communication Strategies into Clinical Skills CoursesRob Shochet, MD, discusses relationship centered communication strategy, three important skill sets, how to use the computer in the exam room and other communication techniques.
2019-11-1619 min
Healthcare Communication: Effective Techniques for CliniciansHow to Use Hypnosis to Improve OutcomesJohn Christensen, PhD, describes the medical conditions where hypnosis is used and verbal techniques on how to use hypnosis by talking to patients to improve outcomes.
2019-11-0919 min
Healthcare Communication: Effective Techniques for CliniciansThe Ability to Find Joy in the Midst of Tragedy: An Afghan Surgeon’s PerspectiveHoma Dost, MD, a surgeon in Afghanistan discusses the challenges in finding joy in her work.
2019-11-0211 min
Healthcare Communication: Effective Techniques for CliniciansEmpathic Communication StrategiesElizabeth Morrison, LCSW, MAC, discusses the fascinating research on empathy's impact on health outcomes and three important techniques to convey empathy.
2019-10-2624 min
Healthcare Communication: Effective Techniques for CliniciansRemediating Communication Skills in Medical StudentsKathy Cole-Kelly, MS, MSSW, discusses how to identify medical students who need communication remediation and the specific steps she undertakes to ensure they pass Step 2 CS.
2019-10-1916 min
Healthcare Communication: Effective Techniques for CliniciansPatient-Centered Interviewing to Uncover Mental Health IssuesIn about a quarter of all patients seen in a year have in a mental health disorder of depression, substance use or anxiety. Unfortunately, clinicians aren't trained on what to do. Oftentimes, the physical symptoms signal an underlying mental issue. Listen to Bob Smith, MD, talk about the red flag complaints and how treating the mental disorder helps the physical ailment. His episode on patient-centered interviewing is one of the top three downloaded podcasts.
2019-10-1221 min
Healthcare Communication: Effective Techniques for CliniciansTrust: Competence, Care, Consistency and CourageDavid Pendleton, DPhil, discusses how to sustain trust, how to address a patient when trust is lost and what to do when is trust undermined.
2019-10-0519 min
Healthcare Communication: Effective Techniques for CliniciansSoliciting Goals for Care: The Gateway to Shared Decision MakingHoward Beckman, MD, discusses why every clinician needs to know the patients' goals, how articulating goals improves outcomes and helps the clinicians and what the research reflects; he encourages people to continue his innovative research.
2019-09-2817 min
Healthcare Communication: Effective Techniques for CliniciansDifficult Conversations When Prescribing Longitudinal Controlled DrugsTed Parran, MD, discusses how to deal with the 10 percent of the U.S. population with a substance use disorder, who seek euphoric drugs. How to say NO without jeopardizing the relationship or suffering low patient satisfaction scores, and how to help the patient understand your position and de-escalate a conversation using the PEARLS technique.
2019-09-2126 min
Healthcare Communication: Effective Techniques for CliniciansEmpathy 101: Should You Wear Your Heart on Your Sleeve?Kevin Dorsey, MD, PhD, discusses his experiences with patients when he's his genuine self. He describes his empathy course and his students' reactions years later.
2019-09-1419 min
Healthcare Communication: Effective Techniques for CliniciansTune Your Antennae to Non-Verbal Communication: Improve the Patient ExperienceJeannette Shorey, MD, discusses how to conduct a very efficient patient enounter by learning non-verbal cues, which can save time for a clinician, how to handle mixed messages, how mirroring can influence the patient.
2019-09-0725 min
Healthcare Communication: Effective Techniques for CliniciansRelationship Centered Healthcare: Improving Patient OutcomesAnthony Suchman, MD, MA, FACP, talks about the three guideposts for developing relationships, the mistakes that clinicians make in developing relationships with patients and how clinician can quickly develop relationships with patients in the era of shortened appointments.
2019-08-3122 min
Healthcare Communication: Effective Techniques for CliniciansThe Art and Practice of "Being With" the PatientMarcus Engel, MS, CXPX, CSP, discusses the most impactful words, which clinicians said to him, after being blinded in a horrific automobile accident and spending over six weeks in the hospital. Learn more about Marcus at MarcusEngel.com and read his books, "I'm Here" and the Other End of the Stethoscope."
2019-08-2422 min
Healthcare Communication: Effective Techniques for CliniciansEvery Patient Tells a Story: How to Heal Your Patients by Listening to Their StoriesLisa Sanders, MD, is author of the popular Diagnosis column for the New York Times Magazine, which inspired the Fox TV program, House M.D. Her previous NYT column, Think Like a Doctor, was the inspiration for a seven-hour documentary series about the process of diagnosis, which is airing on Netflix in August 2019. In 2010 she published the book, Every Patient Tells a Story: Medical Mysteries and the Art of Diagnosis. Her most recent book is titled, Diagnosis: Solving the Most Baffling Medical Mysteries. The fascinating podcast conversation is about how to organize the patient encounter, techniques for showing the pa...
2019-08-1725 min
Healthcare Communication: Effective Techniques for CliniciansCommunicating with Patients Who Have Limited English Proficiency (LEP)Elaine Khoong, MD, MS, discusses the rationale for using certified medical interpreters and the astounding error rate when ad hoc (e.g. family member) interpreters are used, how you explain to patients that you want to use a certified medical interpreter rather than an ad hoc interpreter and resources to help communicate with LEP patients.
2019-08-1017 min
Healthcare Communication: Effective Techniques for CliniciansUsing the RESPECT Model to Build a High-Performance TeamCo-author of the DocCom module on high performance teams, Carol Mostow, LICSW, discusses the RESPECT model, an acronym for Respect, Explanatory model, Social context, Power, Empathy, Concerns and Trust. Learn how using a quick technique can change the entire tone of a meeting.
2019-08-0322 min
Healthcare Communication: Effective Techniques for CliniciansTips and Techniques to Rekindle JoySusmita Pati, MD, MPH, Chief Medical Program Advisor for the Alan Alda Center for Communicating Science at Stony Brook University discusses what individuals, teams and systems can do to rekindle joy.
2019-07-2714 min
Healthcare Communication: Effective Techniques for CliniciansThe Cherished Relationship: How Clinicians Can Improve OutcomesListen to renowned author and cardiologist, Eric Topol, MD, discuss the five qualities of deep understanding and how clinicians can incorporate them into their practice, using smart phone technology to bond with the patient and crying with a patient.
2019-07-2020 min
Healthcare Communication: Effective Techniques for CliniciansWhat Patient Say, What Doctors Hear: How to Improve Listening SkillsWell-known book author Danielle Ofri, MD, PhD, discusses how listening affects the quality of what patients say, the golden minute, full frontal listening and how listening impacts diagnostic error and burnout.
2019-07-1324 min
Healthcare Communication: Effective Techniques for CliniciansConversation Ready – How to Prepare for End of Life ConversationsKelly McCutcheon Adams, MSW, LCSW, talks about IHI's Conversation Ready project and end of life conversations. Learn how systems can become ready; the Conversation Ready principles: Exemplify, Connect, Engage and Steward all of which are the foundation for respect; and the advantages for systems to be conversation ready. The IHI white paper and tool kit are available at ihi.org.
2019-07-0627 min
Healthcare Communication: Effective Techniques for CliniciansPromoting Self-Management Among Patients with Chronic ConditionsKrista Hirschmann, PhD, discusses a unique methodology for motivating patients to manage their care and helping patients to take control of their situation, so they don't feel so overwhelmed.
2019-06-2922 min
Healthcare Communication: Effective Techniques for CliniciansTips and Techniques to Demonstrate EmpathySateesh Arja, MD,MPH, discusses using humanities to inspire empathy; incorporating NURS and PEARLS technique to develop empathy and the challenges to empathy.
2019-06-2219 min
Healthcare Communication: Effective Techniques for CliniciansThe Family Interview: Techniques and PitfallsTom Campbell, MD, author of DocCom module on the Family Interview, explains how is the family interview different, the first steps in the family interview, the importance of the genogram, techniques to handle the disruptive family member and the biggest pitfall in the family interview.
2019-06-1521 min
Healthcare Communication: Effective Techniques for CliniciansStorytelling: The Key to Successful OutcomesListen to Eric Manheimer, MD, a producer and writer on the successful TV series, New Amsterdam, based on his book, Twelve Patients: Life and Death at Bellevue Hospital, where he was the medical director for 15 years. He discusses how to allow space for the patient to talk; the opening questions to elicit the story, so that clinicians understand what exacerbates the diseases; major factors why patients won't divulge their stories and much more.
2019-06-0828 min
Healthcare Communication: Effective Techniques for CliniciansCommunicating with Patients as ConsumersZeev Neuwirth, MD, MPH, MACP, discusses his proposed shift on how we think about healthcare - less concerned with technical aspects and more concerned with people; the marketing mindset focused on consumers; communication changes when we think about patients as consumers and valued customers; and how this technique influences the amount of time a clinician spends with the "consumer."
2019-06-0124 min
Healthcare Communication: Effective Techniques for CliniciansHow Active Listening Improves the Patient and Clinician ExperienceSheira Schlair, MD, MS, talks about how to get ready to listen, the elements of active listening including non-verbal cues, the five stages of active listening and the major mistakes in listening.
2019-05-2518 min
Healthcare Communication: Effective Techniques for CliniciansGeriatric Interview: Effective Techniques for Getting the Most Out of 15 MinutesErika Manu, MD, co-author of DocCom Module 23, The Geriatric Interview, discusses how to speak with older patients and why raising your voice is not advised; sitting without back light; working with the team to assess the patient; confidentiality when a caregiver is involved, plus other important techniques.
2019-05-1824 min
Healthcare Communication: Effective Techniques for CliniciansTalking with Patients about Their Requests for Specialist ConsultantsRichard Kravitz, MD, discusses how technology will impact the request for specialty consultations, three types of responses to patients who want consultations, the barriers for clinicians to talk with patients about their requests and how denial for requests impacts patient satisfaction scores.
2019-05-1119 min
Healthcare Communication: Effective Techniques for CliniciansTips and Techniques for Communicating with Patients via TelemedicineSteven Locke, MD, offers recommendations for clinicians who want to use telemedicine. Find out about treating patients across states or around the world, the differences in communicating in person vs. remotely, why certain video platforms can't be used and the biggest mistakes clinicians make in telemedicine.
2019-05-0424 min
Healthcare Communication: Effective Techniques for CliniciansPatient-Centered Interviewing: An Evidence-Based MethodAuguste H. Fortin VI, MD, MPH, MACP, the lead author of the book, Smith’s Patient-Centered Interviewing: An Evidence-Based Method, fourth edition, discusses 11 steps for interviewing the patient as outlined in the book, and the biggest pitfalls of the patient interview, such as not setting the agenda, which leads to "door knob conversations."
2019-04-2718 min
Healthcare Communication: Effective Techniques for CliniciansNegotiating through Conflict: Getting What You Want and NeedKathleen Kieran, MD, discusses five conflict styles to use with patients and colleagues.
2019-04-2025 min
Healthcare Communication: Effective Techniques for CliniciansAgenda Setting: Taking Care of Patients and Building the Relationship When I Only Have 15 MinutesJulie Crosson, MD, shares 10 tools she teaches to help physicians negotiate the agenda with their patients, which helps improve patient satisfaction.
2019-04-1324 min
Healthcare Communication: Effective Techniques for CliniciansListen to the Patient’s Story & Find the DiagnosisSal Mangione, MD, discusses the royal road to diagnosis, where 80 percent of the diagnosis is based on history taking, which he describes like writing a play.
2019-04-0625 min
Healthcare Communication: Effective Techniques for CliniciansART of Communication: Ask-Respond-Tell TechniquesMarla R. Rowe-Gorosh, MD, discusses how to use the Ask-Respond-Tell technique with patients. She talks about how to be more empathic and why it saves time and how to use the PEARLS technique.
2019-03-3021 min
Healthcare Communication: Effective Techniques for CliniciansHow to Convince Patients to Take Their MedicinesListen to our expert, Lars Osterberg, MD, discuss the shared responsibility of clinicians and patients for medicine adherence, motivating patients to engage in treatment, the major reasons why patients don't take their meds and how to uncover the truth about patients taking medicines.
2019-03-2319 min
Healthcare Communication: Effective Techniques for CliniciansListening: A Prescription for Excellent Patient CareJoan Lowery, MEd, discusses the three components of effective listening skills, teachback tips, the relationship between listening skills and empathy, how listening leads to shorter appointments with patients, four barriers for active listening, the characteristics of good listeners and the joy that listening brings to the clinician. For a list of reading material on listening skills, contact Joan at joan@lowerycommunications.com
2019-03-1621 min
Healthcare Communication: Effective Techniques for CliniciansThe Art of Listening with Empathy and the Clinician BenefitsNicole Defenbaugh, PhD discusses verbal and non-verbal tips for listening with empathy and how empathic listening improves outcomes for the patient and reduces errors, and improves HCAHPS scores and the clinicians' well being. Find out when silence is golden.
2019-03-0928 min
Healthcare Communication: Effective Techniques for CliniciansHow to End the Patient-Clinician RelationshipPeter Lichstein, MD, FACP, FACH, discusses a core set of steps to end the relationship, what happens when difficult patients need to be dismissed and how to manage saying goodbye to patients.
2019-03-0220 min
Healthcare Communication: Effective Techniques for CliniciansNegotiating the Agenda with the PatientJulie Crosson, MD, discusses proven techniques on eliciting agenda items and negotiating those items, which helps ensure patient and provider satisfaction.
2019-02-2320 min
Healthcare Communication: Effective Techniques for CliniciansDon’t Take Your Organs to Heaven, Heaven Know We Need Them Here: How a Surgeon Talks with Families about Organ DonationCardio-thoracic surgeon, Kathy Magliato, MD, MBA, FACS, recommends that every surgeon be prepared for a conversation about an organ donation and can learn by reaching out to their organ procurement organization. She discusses how to help families in tragic situations and how to close the loop with the family about the organ donation.
2019-02-1620 min
Healthcare Communication: Effective Techniques for CliniciansUsing Computers in the Exam Room: How to Include the PatientMaria Alkureishi, MD, explains the mnemonic HUMAN LEVEL when using the computer in the exam room. She serves as a primary physician for infants, children and teens at the University of Chicago. She is a leading researcher on incorporating computers in the exam room. She has presented at many national and international meetings on the subject. She has contributed to DocCom Module 14 on Non-verbal communication, which includes important information on computer and electronic medical records.
2019-02-0926 min
Healthcare Communication: Effective Techniques for CliniciansCommunicating with Patients about Medically Unexplained SymptomsFrancesca Dwamena, MD, MS, talks about her 20-year journey researching medically unexplained symptoms and discusses how using the mnemonic ECGN for three types of MUS patients helps clinicians communicate with each group.
2019-02-0225 min
Healthcare Communication: Effective Techniques for CliniciansHow to Deliver Good News: It's Harder than You ThinkDouglas Maynard, PhD, discusses how to use perspective display sequence and recommends clinicians ask before telling. He is a sociology professor at University of Wisconsin – Madison. He’s studied the delivery and reception of both good and bad news. He is the recipient of the 2016 George Engel Award for outstanding research contributing to the theory, practice and teaching of effective healthcare communication from the Academy of Communication in Healthcare.
2019-01-2622 min
Healthcare Communication: Effective Techniques for CliniciansHow Physicians Can Use Social MediaListen to "social media's leading physician voice" Kevin Pho, MD, founder of KevinMD discuss rules about using social media, the elevator rule, what to do if you've posted something you wished you didn't, what platforms are best for social media and where you should post personal info.
2019-01-1922 min
Healthcare Communication: Effective Techniques for CliniciansEncouraging Patients to Participate in Shared Decision-MakingClarence Braddock, MD, MPH, MACP, talks about Encouraging Patients to Participate in Shared Decision Making. He discusses his widely used framework for teaching and evaluating the quality of shared decision-making that saves time and lowers the likelihood of malpractice claims. He is the Vice Dean for Education at the David Geffen School of Medicine at UCLA, former Chair of the Board of Directors of the American Board of Internal Medicine and was a founding member of the Academy for Professionalism in Health Care. He is the author of DocCom Module 17 on Shared-Decision Making.
2019-01-1224 min
Healthcare Communication: Effective Techniques for CliniciansUsing a Chronological History of the Present Illness: Why It's So ImportantKelley Skeff, MD, PhD, Co-Director of the Stanford Faculty Development Center for Medical Teachers, discusses why chronological history of present illness is so important, how chronological HPI impacts the clinician's time and the patients' insight into the evolution of their illness.
2019-01-0522 min
Healthcare Communication: Effective Techniques for CliniciansTell Me More: Creating Opportunities for CommunicationElizabeth Cleek, PsyD, Chief Program Officer & Vice President, and Pia Pyne Miller, MPH, CPO & VP, at the Arnold P. Gold Foundation, talk about Tell Me More: Creating Opportunities for Communication. Learn how to build rapport and connect with patients at the same time combating compassion fatigue.
2018-12-2920 min
Healthcare Communication: Effective Techniques for CliniciansWhat Matters to You? Putting Patients' Goals FirstDamara Gutnick, MD, discusses the world-wide campaign to ask patients, "What Matters to You?" which saves clinicians time, reduces falls and has the potential to improve HEDIS measures. She is the medical director of the Montefiore Hudson Valley Collaborative and an associate professor of epidemiology and population health at the Einstein School of Medicine.
2018-12-2220 min
Healthcare Communication: Effective Techniques for CliniciansNavigating Common Boundary ChallengesElizabeth Gaufberg, MD, MPH, Associate Professor of Medicine and Psychiatry at Harvard Medical School, discusses guidelines when confronting challenging boundary issues.
2018-12-1507 min
Healthcare Communication: Effective Techniques for CliniciansTeaching Learners How to Speak Up EffectivelyIra Bedzow, PhD, author of the book,Giving Voice to Values as a Professional Physician: An Introduction to Medical Ethics, discusses why people don't speak up and offers techniques which help avoid a number of ramifications, including burnout.
2018-12-0821 min
Healthcare Communication: Effective Techniques for CliniciansHow to Convince Patients (and Clinicians) to Engage in Advance Care PlanningThomas D. Harter, PhD, talks about How to Convince Patients (and Clinicians) to Engage in Advance Care Planning. He is the Director at the Center for Bioethics, Humanities and Advance Care Planning at Gundersen Health System in Wisconsin, which is famous for the amount of people that have engaged in Advance Care Planning. He also discusses how wide spread advance care planning impacts his role as an ethicist.
2018-12-0124 min
Healthcare Communication: Effective Techniques for CliniciansHow to Improve Medication CommunicationTakiya Reavis-Benjamin, MBA, talks about how a medication communication program improved patient satisfaction scores.
2018-11-2419 min
Healthcare Communication: Effective Techniques for CliniciansPractical Wellness: How Residents Can Enhance Business CommunicationMatt Wiggins, Co-Founder and Senior Advisor at Pattern, discusses the importance of Practical Wellness, life skills such as job negotiation and contracts. He offers great tips for residents or anyone interviewing for a job on when to talk about compensation and the number of employers with whom a candidate should interview.
2018-11-1723 min
Healthcare Communication: Effective Techniques for CliniciansUsing Patient Narratives to Improve the Patient ExperienceCedars-Sinai Chief Patient Experience Officer, Alan Dubovsky, MBA, improved patient scores dramatically by sharing patients' narratives. He changed the dialogue with physicians by communicating what patients want to focus on. The narrative is the heart of data, and the data and the narrative together provide a richer account of the patient experience.
2018-11-1021 min
Healthcare Communication: Effective Techniques for CliniciansHeart to Heart Communication: How a Heart Surgeon Bonds Quickly with PatientsKathy Magliato, MD, MBA, FACS, discusses techniques to bond quickly with patients. Her book, Heart Matters, a New York Times best seller, is the basis of the NBC drama, Heartbeat, about her life. She is the incoming president of the American Heart Association – Western States Affiliate. She founded and directed a Multidisciplinary Women’s Health Center to address the cardiac needs of female patients at Providence Saint John’s Medical Center in Santa Monica, California, where she is on staff. She is entrepreneur and was named by Goldman Sachs as one of the 100 most intriguing entrepreneurs. She is developing diagno...
2018-11-0325 min
Healthcare Communication: Effective Techniques for CliniciansTeaching by Observation: How to Improve Residents' SkillsEric Holmboe, MD, Senior Vice President of Milestones Development and Evaluation at ACGME, discusses how to improve residents' clinical skills through observation. Learn about the resources at ACGME to help faculty work with residents and teach by observation. Learn about the barriers for teaching by observation and what residents are saying about the methodology.
2018-10-2723 min
Healthcare Communication: Effective Techniques for CliniciansMeaningful Relationship Development: Patient Engagement & Communication in a Digital EraHow do you bond with patients quickly in the digital age? Listen to Dr. Abhay Dandekar's suggestions for dealing with patients and families in the digital age.
2018-10-2021 min
Healthcare Communication: Effective Techniques for CliniciansNo Time to Care: Overcoming Clinician BurnoutCharles Kunkle MSN, CEN, CCRN, BC-NA discusses proven ideas to reduce burnout, which increases employee satisfaction and reduces turnover.
2018-10-1328 min
Healthcare Communication: Effective Techniques for CliniciansTalking to Patients about Substance UseBarbara Schindler, MD, author of the DocCom module, The Clinical Assessment of Substance Use Disorders, with over 150 publications, abstracts and presentations in consultation-liaison psychiatry/psychosomatic medicine, substance use disorders in women and medical education, discusses how to talk to patients about substance use.
2018-10-0618 min
Healthcare Communication: Effective Techniques for CliniciansGetting to No: Negotiation with Patients about Their Test RequestsRichard Kravitz, MD discusses Getting to No: Negotiating with Patients about Their Test Requests and the most effective way to work with patients when tests are unnecessary. Find out how patient satisfaction scores are impacted when tests are denied.
2018-09-2926 min
Healthcare Communication: Effective Techniques for CliniciansCultivating Curiosity Improves the Patient-Provider EncounterNeil Prose, MD discusses how curiosity transforms strangers into people with whom we can empathize. Listen to fascinating stories and learn how to go home feeling satisfied and eliminate burnout.
2018-09-2222 min
Healthcare Communication: Effective Techniques for CliniciansThink and Communicate Differently: New Approaches to MeetingsCathy Risdon, MD, DMan, CCFP, FCFP discusses how to eliminate attendees reading and responding to emails in meetings by using check-ins, check-outs, 1-2-4 techniques, etc. Her tips will alter the way you conduct meetings.
2018-08-0423 min
Healthcare Communication: Effective Techniques for Clinicians: Communication Skills Meet Reality: What It Means to be Patient-Centered in Everyday PracticeGregory Makoul, PhD, MS, the Founder and CEO of PatientWisdom, discusses using patient stories to enrich the clinician and patient experience. Their are two experts in the room and the patient perspective is valuable.
2018-07-2820 min
Healthcare Communication: Effective Techniques for CliniciansProviding Effective Feedback: Pitfalls and PearlsAllison H. Ferris, MD, FACP discusses Providing Effective Feedback: Pitfalls and Pearls and how, when and where to provide feedback.
2018-07-2121 min
Healthcare Communication: Effective Techniques for CliniciansTeaching Communication Skills at the BedsideJames A. Tulsky, MD, discusses Teaching Communication Skills at the Bedside. He is the Chair of the Department of Psychosocial Oncology and Palliative Care at the Dana-Farber Cancer Institute, and he is the Chief of the Division of Palliative Medicine at Brigham and Women's Hospital. James is Co-Director of the Harvard Medical School Center for Palliative Care, where he is also Professor of Medicine.
2018-07-1420 min
Healthcare Communication: Effective Techniques for CliniciansDisclosure and Apology: Preparing for Difficult ConversationsHow do you prepare for a difficult conversation with patient and families? Stephen D. Brown, MD discusses Disclosure and Apology: Preparing for Difficult Conversations. He is the Director of the Boston Children’s Hospital Institute for Professionalism and Ethical Practice, which trains physicians, nurses and other medical professionals to communicate with patients and families with more compassion and confidence. A diagnostic pediatric radiologist, he is also an Associate Ethicist in the hospital’s Office of Ethics and a Senior Scholar in its Academy for Teaching and Educational Innovation and Scholarship. He is an Associate Professor of Radiology at Harvard Medic...
2018-07-0742 min
Healthcare Communication: Effective Techniques for CliniciansCommunicating about Structural Factors: Seeking to Reduce Barriers to HealthAlicia Monroe, MD, provost and senior vice president of academic and faculty affairs at Baylor College of Medicine discusses Communicating about Structural Factors: Seeking to Reduce Barriers to Health.
2018-06-3029 min
Healthcare Communication: Effective Techniques for CliniciansHow Communication Techniques Impact PatientsListen to Jason Wolf, President of the Beryl Institute, discuss survey results about patients' healthcare preferences. Find out the three most important qualities of patient and clinician interactions.
2018-06-2324 min
Healthcare Communication: Effective Techniques for CliniciansHelping Faculty Members Enhance Their Capabilities as Communication EducatorsHilliard Jason, MD, EdD, co-founder, and Director of Educational Affairs at iMedtrust, offers insightful suggestions for Helping Faculty Members Enhance Their Capabilities as Communication Educators.
2018-06-1626 min
Healthcare Communication: Effective Techniques for CliniciansClinicians and the Language of Nonverbal Communication: It’s Not Just What You Say, But How You Say ItJoan Lowery shares fascinating information about non-verbal communication. Learn how to improve your non-verbal skills, as well as recognize cues with your patients. Joan has more than 30 years’ experience working as a professional communicator in several areas of communication skills training, including high-impact communications skills, listening, media training, executive coaching, creativity training, culture change seminars and career transition planning. She has worked extensively with physicians, physician leaders, medical residents and medical students. Joan also has experience as an award-winning broadcast and print journalist for news organizations such as CNN, Associated Press, CNBC-TV and the Discovery Channel.
2018-06-0925 min
Healthcare Communication: Effective Techniques for CliniciansCommunicating with Second Victims: Improving the Well-Being of the Health TeamAlbert Wu, MD, MPH, the Director of the Center for Health Services and Outcome Research and Professor of Health Policy and Management at the Johns Hopkins School of Public Health, discuses the impact of medical errors on clinicians and the R.I.S.E. program to help clinicians. For more than 30 years, he has been studying how medical errors are handled and the psychological impact is of medical errors on both patient and caregivers, whom he termed the “second victim” in a British Medical Journal article, published in 2000.
2018-06-0214 min
Healthcare Communication: Effective Techniques for CliniciansCommunication Skills Residents Learn from Spending a Night in the HospitalJeff Luther, MD, discusses the benefits of a unique program where his interns overnight at the hospital before they begin orientation.
2018-05-2620 min
Healthcare Communication: Effective Techniques for CliniciansPatient-Centered Interviewing: An Evidence-Based MethodRobert C. Smith, MD, author of the popular textbook, Patient-Centered Interviewing: An Evidence-Based Method, talks about how clinicians can achieve better health outcomes with this proven method.
2018-05-1921 minHealthcare Communication: Effective Techniques for CliniciansCommunicating with CivilityRich Frankel, PhD discusses the ramifications of uncivil communication and how to deal with the challenges.
2018-05-1224 min
Healthcare Communication: Effective Techniques for CliniciansHow to Talk with Seriously Ill Patients about Their Care GoalsRobert Arnold, MD, discusses how to talk with seriously ill patients about their care goals.
2018-05-0517 min
Healthcare Communication: Effective Techniques for CliniciansExploring Spirituality & Religious Beliefs with PatientsStuart Sprague, PhD discusses how to navigate the boundaries with patients regarding spirituality and religion and how to use the FICA acronym to guide your discussions with patients. He is the author of the DocCom module on spirituality and religion.
2018-04-2825 minHealthcare Communication: Effective Techniques for CliniciansEffective Communication to Resolve ConflictsMichael Wilkes, MD, discusses communication tips and techniques to resolve conflicts.
2018-04-2128 min
Healthcare Communication: Effective Techniques for CliniciansBeer, Wine, Whiskey and Patients: Simple, Helpful Clinical TalkWilliam Clark, MD, talks about questions to ask about patient's alcohol use, interventions and resources for clinicians. He is the author of the DocCom module on Alcohol: Interviewing and Advising.
2018-04-1425 min
Healthcare Communication: Effective Techniques for CliniciansEffective Communication Techniques to Help Patients ChangeF. Daniel Duffy, MD, discusses Communication Techniques to Help Patients Change, such as the Ask Tell Ask Technique and the most time-saving question in the patient interview. He is the author of the DocCom module on Promoting Adherence and Health Behavior Change.
2018-04-0729 min
Healthcare Communication: Effective Techniques for CliniciansMindfulness & ReflectionRon Epstein, MD, discusses how clinicians can practice mindfully. Read his book, Attending: Medicine, Mindfulness and Humanity. He is the author of the DocCom module on Mindfulness and Reflection in Clinical Training and Practice.
2018-03-3129 min
Healthcare Communication: Effective Techniques for CliniciansImprove Interns' Communication Before OrientationDr. Surendra Marur talks about assigning on-line communication skills modules to residents after the Match in March and before orientation to improve skills. Excerpted from a webinar on the DocCom YouTube channel.
2018-03-2409 minHealthcare Communication: Effective Techniques for CliniciansLinking Communication to MotivationGeoffrey Williams, MD, PhD, discusses techniques on how to motivate patients to change. He is the author of the DocCom module Motivating Healthy Diet and Physical Activity.
2018-03-1722 minHealthcare Communication: Effective Techniques for CliniciansCommunication on High Performance TeamsMaysel Kemp White, PhD, MFT, FAACH, discusses team formation and the keys to successful team work. She is the author of the DocCom module High Performance Teams: Diversity and RESPECT.
2018-03-1020 minHealthcare Communication: Effective Techniques for CliniciansClinician-patient Communication Linked to Health OutcomesRick Street, PhD, discusses his research, practice and teaching of effective healthcare communication skills.
2018-03-0327 min
Healthcare Communication: Effective Techniques for CliniciansUnleashing the Positive Power of CompassionBeth Lown, MD, Medical Director at the Schwartz Center for Compassionate Healthcare, discusses recent research around compassion. She introduces a social neuroscience-based model and behavioral framework for compassionate collaborative care illustrated by clinical stories. She talks about the positive power of compassion and potential strategies we can use to build cultures of compassion and collaboration.
2018-02-2428 min
Healthcare Communication: Effective Techniques for CliniciansBalance & Self-Care: Helping Avoid Burnout & DepressionJohn Christensen, PhD, discusses the "as soon as" syndrome; carrying load and its equation as a predictor of burnout; organizational burnout; and courses that institutions can conduct to help with burnout and depression. He is the author of the DocCom module Balance & Self Care.
2018-02-1722 minHealthcare Communication: Effective Techniques for CliniciansHistory of Communication between Clinicians & Patients - Part 2Listen to William Clark, MD discuss the history of communication between clinicians and patients. He is the former managing editor of DocCom and the author of the DocCom module on Alcohol: Interviewing and Advising.
2018-02-1021 minHealthcare Communication: Effective Techniques for CliniciansHistory of Communication between Clinicians & Patients - Part 1Listen to William Clark, MD discuss the history of communication between clinicians and patients. He is the former managing editor of DocCom and the author of the DocCom module on Alcohol: Interviewing and Advising.
2018-02-0320 minHealthcare Communication: Effective Techniques for CliniciansResponding to Strong EmotionsTim Gilligan, MD discusses effective techniques to respond to strong emotions.
2018-01-2723 minHealthcare Communication: Effective Techniques for CliniciansCommunicating Bad NewsTim Quill, MD, discusses most effective practices in delivering bad news.
2018-01-2023 minHealthcare Communication: Effective Techniques for CliniciansTeaching Communication Skills: How to Improve Clinicians' TechniquesCalvin Chou, MD, PhD, talks about the most important communication skills and how to teach them to clinicians. Read Communication Rx: Transforming Healthcare through Relationship-Centered Communication by Calvin Chou and Laura Cooley.
2017-11-1324 min