Shows
Wise Decision Maker Show#314: The Best Performing Companies Deploy Gen AI Most Effectively: Kevin Oakes, CEO of i4cpIn this episode of the Wise Decision Maker Show, Dr. Gleb Tsipursky speaks to Kevin Oakes, CEO of i4cp, about why the best performing companies deploy Gen AI most effectively.You can learn about i4cp at https://www.i4cp.com/📧 Make sure to register for the FREE Wise Decision Maker Course and get a FREE copy of the "Assessment on Dangerous Judgment Errors in the Workplace" as part of the first course module https://disasteravoidanceexperts.com/subscribe/ 📖 Check out Dr. Gleb Tsipursky's latest books:"Returning to the Office and Leading...
2025-04-1717 min
Wise Decision Maker Show#275: A Better Culture Can 5X Your Performance: Kevin Oakes, CEO of I4CPIn this episode of the Wise Decision Maker Show, Dr. Gleb Tsipursky speaks to Kevin Oakes, CEO of I4CP, who talks about how a better culture can 5X your performance.You can learn about I4CP at https://www.i4cp.com/📧 Make sure to register for the FREE Wise Decision Maker Course and get a FREE copy of the "Assessment on Dangerous Judgment Errors in the Workplace" as part of the first course module https://disasteravoidanceexperts.com/subscribe/ 📖 Check out Dr. Gleb Tsipursky's latest books:"Returning to the Office and Leadin...
2024-12-1916 min
Future of HR“What Works: Team Network Effect” with Rob Cross, Senior Vice President of Research at i4cp and Katheryn Brekken, Senior Research Analyst at i4cp How can teams overcome collaboration overload?Why are the three components of trust critical to building an effective team?My guest on this episode is Rob Cross, Senior Vice President of Research at i4cp and Katheryn Brekken, Senior Research Analyst at i4cp During our conversation Rob, Katheryn, and I discuss: Why eight out of ten teams actually underperform due to collaborative dysfunctions.How common collaborative dysfunctions, such as misalignment and priority overload, hinder team performance, and what to do about it. How...
2024-10-2243 min
Next Practices WeeklyA 360-Degree View of Employee Experience with Booking.com with Paulo PisanoIn this recent Next Practices Weekly session, Paulo Pisano, Chief People Officer at Booking.com, shares how one of the world’s largest travel platforms is revolutionizing its talent acquisition and management strategies using people analytics. Joining i4cp hosts Thomas Stone, Senior Research Analyst, and Lorrie Lykins, Managing Editor & VP of Research, Paulo discusses how the company refines employee experience, fosters a strong company culture, and implements a skills-based approach to workforce planning using analytics.
in this session:
People analytics in action: Discover how Booking.com uses data to inform talent strategies and manage its workfo...
2024-10-0956 minNext Practices WeeklyCreate Belonging and Employee Engagement through Language Training with Zachry Corporationi4cp's Next Practices Weekly recently hosted an enlightening session with Zachry Corporation, a 2024 Next Practice Award finalist. The event featured insights from Zachry's Jason Westenskow, VP of Human Resources, Abel Esquivel Luna, HR Field Director, and Eli Embleton, Learning and Development Lead, who shared their innovative approach to overcoming language barriers within their organization.
The conversation focused on Zachry Corporation's "FUNctional Spanish" program, an initiative designed to bridge the communication gap between English-speaking and Spanish-speaking employees. The program includes instructional videos, language partners, and immersive retreats aimed at building functional Spanish skills. The discussion highlighted the...
2024-08-2153 minNext Practices WeeklyThe Team Network Effect™: Exploring i4cp's Latest Research with Rob Cross and Katheryn Brekken, Ph.D.The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analyst Tom Stone hosted i4cp Senior Research Analyst Katheryn Brekken and i4cp Rob Cross, Senior Vice President of Research who shared key findings from their new research "The Team Network Effect™."
Links to resources shared on the call:
Upcoming i4cp virtual events
i4cp's Next Practices Now conference
Information on i4cp Membership
i4cp Report (members only): The Te...
2024-07-2952 minNext Practices WeeklyCreating Impact at Any Scale with Data-Driven HR featuring RJ MilnorThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analysts Katheryn Brekken and Tom Stone were joined by special guest RJ Milnor, Co-Chair of i4cp’s People Analytics Board, and Chief People Officer at Valuetainment.
Links to resources shared on the call:
Upcoming i4cp virtual events
i4cp's Next Practices Now conference
2024 Conference Recordings (members only)
Information on i4cp Membership
i4cp’s new Team Network Effect report (full...
2024-07-1756 minNext Practices WeeklyCrafting a Culture of Innovation and Adaptability with Schwan's CompanyThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp VP of Advisory Services Marshall Bergmann and i4cp Senior Research Analyst Tom Stone were joined by special guests Dimitrios Smyrnios, former Chief Executive Officer; Scott Peterson, former EVP & CHRO; and Kari Ziemer, Chief Talent Officer and Vice President of Human Resources at Schwan’s Company.
Links to resources shared on the call:
Upcoming i4cp virtual events
i4cp's Next Practices Now conference
2024 Co...
2024-07-1557 minNext Practices WeeklyThe Skill Code: How to Save Human Ability in an Age of Intelligent Machines with Matt BeaneThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Director of Research Enablement Judy Albers and i4cp Senior Research Analyst Tom Stone were joined by special guest Matt Beane, Assistant Professor at the University of California, Santa Barbara, and author of the new book The Skill Code: How to Save Human Ability in an Age of Intelligent Machines. In today's tech-driven world, the crucial mentor-mentee relationship is at risk. As we strive to optimize productivity with AI and r...
2024-06-2657 minNext Practices WeeklyPride365: Sustaining LGBTIQ+ Equality All Year Round with Krispy Kreme's Christopher Bylone van SandwykThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp's Creative Director Eric Davis, Director of Member Enablement Nina Holtsberry, and VP of Research Lorrie Lykins facilitated a conversation with special guest Christopher Bylone van Sandwyk, Global Head of Belonging; Inclusion, Diversity, Equity, & Accessibility at Krispy Kreme.
Links to resources shared on the call:
Upcoming i4cp virtual events
i4cp’s Global Events (APAC & EMEA) - register here
Information on i4cp Membership
i4c...
2024-06-2052 min
Directionally Correct, A People Analytics Podcast#94 - Kevin Oakes - 2024 People Analytics Predictions from i4cp & Culture Analysis Deep DiveDirectionally Correct podcast has a NEW sponsor Lightcast! Check them out here: https://lightcast.io/contact
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Your support will help the podcast cover the costs of producing and distributing our podcast, while getting special premium access to the hosts. Please become a patron of Directionally Correct by going here: https://patron.podbean.com/directionallycorrect
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Disrupted routines anticipate musical exploration: https://www.pnas.org/doi/abs/10.1073/pnas.2306549121
Entrepreneur weirdness as a double-edged sword: Effects on product creativity and investor at...
2024-06-161h 02Next Practices WeeklyPreparing Leaders for Future Success with Children's MinnesotaThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Membership Director Nathaniel Hudson and i4cp Senior Research Analyst Tom Stone were joined by special guests Laurin Cathey, SVP and Chief Human Resources Officer; Greg Johnson,, Sr. HR Director, Talent & Strategy; and Jes Beck, Director of Org Development & Learning at Children’s Minnesota.
View the video recording:
https://www.i4cp.com/meetings/i4cp-s-2024-next-practices-weekly-may-30-2024
Li...
2024-06-0358 minNext Practices WeeklyUtilizing AI and Collaboration to Build an Innovative Workforce with BDO Digital's Rob WellenThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analysts Katheryn Brekken and Tom Stone were joined by special guest Rob Wellen, Managing Director, Data & AI, at BDO Digital.
Links to resources shared on the call:
Upcoming i4cp virtual events
i4cp's Next Practices Now conference
Information on i4cp Membership
i4cp's AI resource collection (includes both member-only and public resources)
To ensure open discussion, this event is...
2024-05-3158 minNext Practices WeeklyHow ServiceNow is Building an AI-Powered Culture within HRThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, Judy Albers, i4cp Director of Research Enablement, and i4cp Senior Research Analyst Tom Stone, were joined by special guest Brandon Roberts, Group Vice President of People Analytics and AI at ServiceNow.
Links to resources shared on the call:
Upcoming i4cp virtual events
i4cp's Next Practices Now conference
Information on i4cp Membership
Resources from i4cp on Culture Renovation are available at...
2024-05-1457 minNext Practices WeeklyLeveraging the Power of Agile Through Learning with Citi's Michael Killingsworth and Allison StiefkenThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, Pat Murakami, i4cp Senior Director, Member Services, and i4cp Senior Research Analyst Tom Stone, were joined by special guests Michael Killingsworth, Head of Learning for U.S. Personal Banking, and Allison Stiefken, Director of Learning Program Execution (USPB) at Citi.
Links to resources shared on the call:
Upcoming i4cp virtual events
i4cp's Next Practices Now conference
Information on i4cp Membership
Case...
2024-05-1354 minNext Practices WeeklyDriving Inclusion Excellence: Insights from BMO Financial Group's Vanessa LewerentzThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp's Eric Davis and Nina Holtsberry, along with Jacqui Robertson, Chief Diversity and Inclusion Officer at Cleveland Clinic, facilitated a conversation with special guest Vanessa Lewerentz, Chief Inclusion Officer at BMO, and member of i4cp's Chief Diversity Officer Board.
Links to resources shared on the call:
Upcoming i4cp virtual events
i4cp's Next Practices Now conference
Information on i4cp Membership
i4cp’s...
2024-05-1356 minNext Practices WeeklyFuture of Work: Allstate's Flexible Work Strategy Unveiled with Bob TooheyThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, Lorrie Lykins, i4cp's Vice President, Research and Executive Editor, and i4cp Senior Research Analyst Tom Stone, were joined by special guest Bob Toohey, Executive Vice President and CHRO at Allstate.
Links to resources shared on the call:
Upcoming i4cp virtual events
i4cp's Next Practices Now conference
Information on i4cp Membership
Article at Fortune: "Allstate cut half its office space after adopting...
2024-05-1359 minNext Practices WeeklyCreating Enterprise Leadership: How Top Quartile Leaders Collaborate with Rob CrossThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analysts Katheryn Brekken and Tom Stone were joined by special guest Rob Cross, Senior Vice President of Research at i4cp to discuss his research on "Creating Enterprise Leadership: How Top Quartile Leaders Collaborate."
2024-05-0755 min
Future of HR“Live @ i4cp’s Next Practices Now” Conference in Scottsdale, Arizona This is a very special episode in partnership with the Institute for Corporate Productivity, also known as i4cp where I had the opportunity to attend their annual “Next Practices Now Conference” in Scottsdale Arizona.Over three days, 500 HR leaders came to Scottsdale, where they were treated to over 25 different presentations and key notes by thought leaders and HR practitionersI was fortunate to be able sit down to interview seven of those amazing speakers and bring their insights to you.So who are those amazing speakers….:
2024-04-161h 18Next Practices WeeklyKey Takeaways from the 2024 Next Practices Now Conference with Elliott Masie and Kevin OakesThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp's CEO and Co-founder Kevin Oakes and i4cp Senior Research Analyst Tom Stone were joined by special guest Elliott Masie, CEO and Founder of MASIE Learning. Together they discussed highlights from the 2024 i4cp Next Practices Now Conference, which was held March 26-28, in Scottsdale, Arizona. They shared insights from the conference on topics including:
The evolution of HR
The relationship between HR and the CEO and Board of...
2024-04-0956 minNext Practices WeeklyHR Leadership Redefined: A Masterclass with Hortense Le GentilThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp's Managing Director, Communities & Partnerships, Carrie Bevis, and Senior Research Analyst, Tom Stone, facilitated a conversation with special guest Hortense le Gentil, a globally renowned executive leadership coach, speaker, and author.
2024-03-0557 minNext Practices WeeklyAI and HR: Rethinking How We Work with Diane GhersonThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT.
On this week's call, i4cp's Chief Research Officer, Kevin Martin, and Senior Research Analyst, Tom Stone, facilitated a conversation with special guest Diane Gherson, former CHRO at IBM, and now Member, Board of Directors at Kraft Heinz, Centivo, and TechWolf.
2024-02-2355 minNext Practices WeeklyA Transformational Journey for HR Excellence with Pax8The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp's Marshall Bergmann, VP of Advisory Services, and Tom Stone, Senior Research Analyst, facilitated a conversation with special guests Lori Frasier, Chief People Officer, and Janie Lee, Senior Manager of Strategy Initiatives, at Pax8.
2024-02-2259 min
Next Practices WeeklyElevate Your Workplace Experience with CitigroupJoin i4cp’s Next Practices Weekly on Feb.1, 2024 for an empowering discussion celebrating diversity and inclusion with Samantha “Sam” Santos, Managing Director, Global Head of DE&I Strategy at Citi.
During this week’s collaborative session you can expect to:
Gain insights into how Citigroup’s Allyship 365 program empowers individuals to foster inclusive workplaces that ensure every employee feels valued and heard
Explore the keys to Citigroup's culture of respect and support
Learn practical strategies from Citi to encourage and support colleagues, especially those from underrepresented groups
2024-02-0650 min
Next Practices WeeklyHow ServiceNow Leverages AI to Scale Their Employee Skills StrategyThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp VP of Research Lorrie Lykins, and i4cp senior research analyst Tom Stone, facilitated a conversation with special guest Sarah Tilley, SVP of Global Talent Acquisition at ServiceNow.
2024-01-2958 min
Next Practices WeeklyBuilding a Culture of Empathy with Oscar MunozTurnaround time is the heartbeat of the airline industry. There’s little margin for error, and success is measured by fractions of a second. Nevertheless, turning around an aircraft to ensure a safe disembark and flight readiness is an entirely different challenge from turning around an airline. Oscar Munoz, the former CEO of United Airlines, led UA through one of the modern business’s most remarkable corporate turnarounds, inspiring employees, customers, and investors.
In this Next Practices Weekly session, Oscar Munoz shares insights from his book “Turnaround Time: Uniting an Airline and Its Employees in the Friendly Skies”...
2024-01-2559 min
Next Practices WeeklyFortifying the Employee Experience with Prime Therapeutics CHRO Erin FeigalThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp senior research analyst Tom Stone and i4cp managing director, communities and partnerships Carrie Bevis, facilitated a conversation with special guest Erin Feigal, Chief Human Resource Officer at Prime Therapeutics.
Valuable Resources shared on the call:
Upcoming i4cp virtual events
i4cp's Next Practices Now Conference
Information on i4cp Membership
i4cp’s 2024 Priorities & Prediction Report (Members Only Download)
i4cp's 2024 Priorities & Predictio...
2024-01-2359 min
Next Practices WeeklyMastering Leadership Development with Levi Strauss’ Chief Talent Officer
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, Carrie Bevis, i4cp's Managing Director, Communities and Partnerships; Eric Davis, i4cp's Creative Director and Senior Editor; and Kevin Osborne, i4cp Senior Director, Member Development, facilitated a conversation with special guest Karthik Varatharaj, Vice President and Chief Talent Officer at Levi Strauss. Here are some highlights from the call:
Levi Strauss includes several well-known brands, from the iconic Levi's to Dockers, Denizen from Levi's, and Beyond Yoga.
The...
2023-11-301h 00
Next Practices WeeklyReevaluating Your DE&I Strategy with Pitney Bowes’ Sheryl Battles
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11 am ET / 8 am PT. On this week's call, Nina Holtsberry, i4cp's Director of Member Engagement, and Jacqui Robertson, Chief Diversity Officer at Cleveland Clinic, facilitated a conversation with special guest Sheryl Battles, VP of Global Diversity, Inclusion, and Engagement at Pitney Bowes. Here are some highlights from the call:
Pitney Bowes is a global shipping and mailing company that provides technology, logistics, and financial services to help clients reduce the complexities of sending parcels and mail. They...
2023-11-1354 min
Next Practices WeeklyHow to Hold Leaders Accountable for the Employee Experience with Judy Albers, Director of Research Enablement, i4cp
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analyst Tom Stone facilitated a conversation with Judy Albers, i4cp's Director of Research Enablement. She shared insights from a tool she created for i4cp members earlier this year, Holding Leaders Accountable for the Employee Experience. Here are some highlights from the call:
First, it is helpful to understand i4cp's point of view on employee experience, and especially how to measur...
2023-11-1353 min
Next Practices WeeklyHow to Hold Leaders Accountable for the Employee Experience with Judy Albers, Director of Research Enablement, i4cp
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analyst Tom Stone facilitated a conversation with Judy Albers, i4cp's Director of Research Enablement. She shared insights from a tool she created for i4cp members earlier this year, Holding Leaders Accountable for the Employee Experience. Here are some highlights from the call:
First, it is helpful to understand i4cp's point of view on employee experience, and especially how to measure it in your o...
2023-11-0653 min
Next Practices Weekly“Wrong Fit, Right Fit” with Author & Former CLO Andre Martin
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, Bethany Vogel, i4cp Community Program Manager, and Tom Stone, i4cp Senior Research Analyst, facilitated a conversation with special guest Andre Martin, PhD, author of Wrong Fit, Right Fit: Why How We Work Matters More Than Ever, and former learning and talent management executive at Accenture, Google, Target, Nike, and Mars. Here are some highlights from the call:
One of Martin's overall goals is to make work feel less...
2023-10-3158 min
Next Practices WeeklyHow to Help Employees Succeed Quickly in New Roles with Rob CrossThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, Carrie Bevis, i4cp Managing Director of Communities and Partnerships, and Tom Stone, i4cp Senior Research Analyst, facilitated a conversation with special guest Rob Cross, Professor at Babson College and SVP of Research at i4cp. Here are some highlights from the call:
Cross shared from his research that for much of modern work, 3-5% of people account for 20-35% of the value added collaborations. And yet companies are typically not...
2023-10-2659 min
Next Practices WeeklyDefining Teneo’s Culture Road Map with Chief People Officer, Brian Baker
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Chief Research Officer Kevin Martin, and Senior Research Analyst Tom Stone, facilitated a conversation with special guest Brian Baker, Chief People Officer at Teneo. Here are some highlights from the call:
Teneo is a global CEO advisory firm that draws upon an expansive network of senior advisors to provide services across five business segments to help their clients solve complex business challenges. They have 43 offices and around 1,600 employe...
2023-10-171h 02
Next Practices WeeklyHow Autodesk’s Hybrid Work Policy is Transforming the People Experience
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp CEO and Co-Founder Kevin Oakes, and Senior Research Analyst Tom Stone, facilitated a conversation with special guest Mike Asbery, Vice President of People Experience at Autodesk. Here are some highlights from the call:
Autodesk is a software company founded in 1982 and headquartered in San Francisco. They have 14,000+ employees and 96 offices worldwide with around $5 billion in annual revenue. They are a global leader in software for architecture, engineering, and...
2023-10-1253 min
Next Practices WeeklyPNC Bank’s Strategies for Accessibility and Early Career Success
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp VP of Research Lorrie Lykins and VP of Executive Search, facilitated a conversation with special guest Joshua Stewart, SVP, Head of Talent Acquisition & Outreach at PNC Bank. Here are some highlights from the call:
PNC Bank has a long history dating back to its founding in 1845. They are headquartered in Pittsburgh, Pennsylvania, but operates in 27 states plus Washington, DC, with over 2,500 branches.
Stewart has been at PNC Bank...
2023-10-0545 min
Next Practices WeeklyEncouraging Inclusive & Accountable Leadership with Oshkosh’s Head of D&I
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11 a.m. ET / 8 a.m. PT. On this week's episode, i4cp's Eric Davis and Nina Holtsberry, along with Jacqui Robertson, Chief Diversity and Inclusion Officer at Cleveland Clinic, facilitated a conversation with special guest Darcy Pierson, Global Diversity, Equity, and Inclusion Leader at Oshkosh. Here are some highlights from the call:
Oshkosh is an industrial vehicle manufacturing company that designs and builds specialty trucks, military vehicles, truck bodies, airport fire apparatus, and access equipment. They are head...
2023-09-2053 min
Next Practices WeeklyHow GE Appliances' HR Team Supports Innovation & Putting Customers First
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analyst Tom Stone and Membership Director Colleen Hunter facilitated a conversation with special guest Rocki Rockingham, CHRO at GE Appliances. Here are some highlights from the call:
GE Appliances is an American home appliance manufacturer based in Louisville, Kentucky. It has been majority owned by Chinese multinational home appliances company Haier since 2016. They have around 16,500 employees, while Haier overall has just over 100,000 employees globally.
GE Appl...
2023-09-1253 min
Next Practices WeeklyTaking Your Employee Experience To The Next Level, With Delaware North’s Head Of Talent
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analyst Tom Stone and Membership Director Jenelle Buatti facilitated a conversation with special guest Mike Eby, Vice President of Talent at Delaware North. Here are some highlights from the call:
Delaware North is a global food service and hospitality company headquartered in Buffalo, New York. The company operates in the lodging, sporting, airport, gambling, and entertainment industries (see brief video at 7:10 in the session recording).
Since...
2023-09-0556 min
Next Practices WeeklyThe 7 Habits of Healthy Cultures with Katheryn Brekken, PhD, Senior Research Analyst at i4cp
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11 a.m. ET / 8 a.m. PT. On this week's call, i4cp Senior Research Analyst Tom Stone hosted his colleague Katheryn Brekken, PhD, also a Senior Research Analyst at i4cp, who presented key findings at the intersection of two recent i4cp studies on culture fitness and generative AI. Here are some highlights from the call:
Download the slides above or view the recording to see the many research findings that were shared.
Participant Poll #1: How has...
2023-08-2856 min
Next Practices WeeklyAligning Your People & Culture Initiatives to Your Business Strategy
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Senior Research Analyst Tom Stone facilitated a conversation with special guest Debbie Shotwell, Chief People and Culture Officer at Stack Overflow. Here are some highlights from the call:
Shotwell has over 20 years of experience as an HR leader at organizations including Peoplesoft, Taleo, Pacific Pulmonary Services, Good Technology, BigCommerce, Saba Software, and now Stack Overflow. She also currently serves on the advisory board of Best and Brightest Comp...
2023-08-2453 min
Next Practices WeeklyGenerative AI What HR Leaders Should Be Doing Now
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11 AM ET / 8 AM PT. On this week's call, i4cp Senior Research Analyst Tom Stone hosted i4p colleague Judy Albers, Director of Research Enablement, for a discussion of AI and especially generative AI and its impact on, and importance for, the HR field. Here are some highlights from the call:
An informal chat-based polling of call participants not surprisingly found most indicated they were at most experimenting with generative AI tools such as ChatGPT or others, wit...
2023-08-1656 min
Next Practices WeeklyTalent Acquisition Transformation At Wells Fargo
The Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp VP of Research and Managing Editor Lorrie Lykins, and i4cp Senior Research Analyst Tom Stone, facilitated a conversation with special guest Joanna Clark, Senior Vice President, Talent Acquisition Strategy and Transformation at Wells Fargo. Here are some highlights from the call:
TA at Wells Fargo had been decentralized for a long time, but is now on a journey that focuses on centralization, process simplification, strategic consultation capa...
2023-08-0955 min
Next Practices WeeklyEmployee Recognition and Innovation at HPEThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11am ET / 8am PT. On this week's call, i4cp Membership Director Jenelle Buatti, and i4cp Senior Research Analyst Tom Stone, facilitated a conversation with special guests Samanntha Dubridge, Vice President of Global Benefits, Culture & People Experience and Cile Lucas, Global Culture & Team Member Experience Lead at HPE, the Hewlett Packard Enterprise Company. Here are some highlights from the call:
HPE is a global edge-to-cloud company that delivers solutions as a service that help organizations connect, protect, analyze, and ac...
2023-08-0353 min
Next Practices WeeklyHow Merck Uses DEI to Transform Culture & Drive Business ResultsThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11 am ET / 8 am PT. On this week's call, i4cp's Director of Member Engagement Nina Holtsberry and Creative Director Eric Davis, along with Jacqui Robertson, Chair of i4cp’s CDO Board and Chief Diversity and Inclusion Officer at The Cleveland Clinic, facilitated a conversation with special guest Celeste Warren, VP of Merck’s Global Diversity and Inclusion Center of Excellence. Here are some highlights from the call:
Warren shared that the purpose of DEI at Merck is to create a...
2023-07-2653 min
Next Practices WeeklySolving the Productivity PredicamentThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11 AM ET / 8 AM PT. On this week's call, i4cp Senior Research Analyst Tom Stone hosted two of his colleagues, Kevin Oakes, CEO & Co-Founder, and Mollie Lombardi, Senior Research Analyst, who discussed key findings from i4cp recent research study, The Productivity Predicament. Here are some highlights from the call:
The i4cp Productivity Predicament study's survey involved 624 responses from 52 countries; 46% outside North America, and 53% from senior executive, C-level, or board member.
Top-performing organizations remain productive, with 49% of high-performance orga...
2023-07-2053 min
Next Practices WeeklyStrengthening the Employee Value Proposition and Using AI to Optimize HR ProcessesJoin us for this informative Next Practices Weekly episode featuring the CHRO of Dutch Bros, one of the fastest-growing brands in the coffee industry, where she will offer an inside look at how her team is tackling several formidable priorities in 2023 (see below).
Our featured guest: Sarah Hansen, Senior VP of Human Resources, Dutch Bros Coffee
We’ll discuss:
How Dutch Bros is using AI and automation to improve processes while preserving Dutch Bros.' unique culture of personal engagement
Approaches the company has taken to strengthen their EVP
Insight into their new career devel...
2023-06-2954 min
Next Practices WeeklyMid-Year Review: Revisiting 2023 Priorities and PredictionsThe Next Practices Weekly call series has become a well-attended and wide-ranging discussion for HR leaders each Thursday at 11 AM ET / 8 AM PT. On this week's call, i4cp Senior Research Analysts Katheryn Brekken and Tom Stone, and Creative Director and Senior Editor, Eric Davis, shared a mid-year review of the 2023 priorities and predictions from i4cp's six executive boards, which include:
Chief Human Resources Officer Board
Chief Learning and Talent Officer Board
Chief Diversity Officer Board
Talent Acquisition Leaders Board
Total Reward Leaders Board
People Analytics Leaders Board
For the 2023 priorities for each Board, and the in...
2023-06-2251 min
Next Practices WeeklyAgile Talent Acquisition Using a Capacity Building ModelOn this Next Practices Weekly episode, we will delve into the fascinating topic of Agile TA and explore how Vertex Pharmaceuticals is using a Capacity Building Model and machine learning for more predictive workforce planning analysis.
This meeting is a must-attend for TA professionals seeking innovative solutions and insights to optimize their hiring strategies and drive organizational success.
Our featured guests:
Grace Niwa, Vice President of Global Talent Acquisition, Talent Intelligence & Early Career, Vertex Pharmaceuticals
Kristine Mayle, Ph.D., Director, Global Talent Intelligence, Sourcing & Insights, Vertex Pharmaceuticals
We’ll discuss:
Discover the cutti...
2023-06-1550 min
Next Practices WeeklyFostering People Sustainability and a Learning Mindset at Zurich NAIn this Next Practices Weekly episode, we will explore two important topics that are vital for organizational growth and success: people sustainability and building a robust learning culture.
Our featured guest: Teri Hart, Chief Learning Officer, Zurich North America
We’ll discuss:
Fostering people sustainability – Teri will share her expertise and experiences on this concept and delve into the importance of nurturing and investing in individuals to promote engagement and well-being while aligning with business objectives.
Building a learning culture – Teri will share the ways in which Zurich NA has successfully embedded a learning culture to...
2023-06-1455 min
Next Practices WeeklyEngaging and Retaining Older Workers at Publicis with Geraldine WhiteIs ageism real? 7 in 10 older workers surveyed by i4cp and the Age-Friendly Institute say so—and the research also shows there are substantial gaps between the expectations of employers and workers age 50+. In this Next Practices Weekly session, we will delve into the global talent shortage and the risks and opportunities that organizations face with their older workers.
Our featured guest: Geraldine White, Chief Diversity Officer, Publicis Groupe US
We’ll discuss:
The latest research on attracting, engaging, and retaining older workers, from i4cp and the Age-Friendly Institute
How employers can be more i...
2023-06-0154 min
Next Practices WeeklyThe Toxic 9: Eliminating Unhealthy Habits to Get Your Culture Back In ShapeWith summer just weeks away, there’s no better time to get your organization’s culture in shape for the season ahead.
i4cp’s recent study, Culture Fitness: Healthy Habits of High-Performance Organizations, unveiled a research-based workout to improve cultural health, and just as importantly identified unhealthy habits that permeate the cultures of low-performance organizations. These debilitating traits – The Toxic 9 – significantly influence how your workforce performs as well as how customers, shareholders, and even prospective employees perceive your company’s culture and brand.
On May 18th Kevin Oakes, CEO of i4cp CEO and author of Cultur...
2023-06-0156 min
Next Practices WeeklyCreating Healthier Cultures in EMEA-Based OrganizationsHigh-performance organizations are 6x more likely to have healthy cultures, according to global data from human capital research firm i4cp. What separates those organizations from others is not by chance—it’s the result of disciplined, intentional actions by the CEO, CHRO, and others.
In this discussion-based session, you’ll hear the following:
The defining characteristics of a healthy culture
The “Toxic 9” – unhealthy habits of unfit cultures to avoid
Key regional differences that global organizations need to consider
Specific examples from EMEA-based organizations on how they focused on building healthier cultures
Speakers you’ll hear from:...
2023-06-0155 min
Next Practices WeeklyCreating a Culture of Continuous Learning at Virgin Pulse with Diane (Di) Holman, Chief People Officer, Virgin PulseIn this installment of our Next Practices Weekly series, we will be joined by Diane (Di) Holman, Chief People Officer, at Virgin Pulse. As the leading global digital-first health, well-being, and navigation company, Virgin Pulse empowers organizations across the globe to activate populations, improve health outcomes, and reduce spending. Di guides all aspects of HR, across all global locations and a worldwide employee base.
Join us to find out how she is using talent & learning strategies to create a culture of continuous learning at Virgin Pulse, leveraging technology and collaboration for effective employee development.
You’ll...
2023-05-1854 min
Next Practices WeeklyHow Spirit Airlines Uses Hybrid Work to Drive Transformation with Linde Grindle, Chief Human Resources Officer, Spirit AirlinesIn this installment of our Next Practices Weekly series, we will be joined by Linde Grindle, Chief Human Resources Officer at Spirit Airlines. This company is the leader in providing customizable travel options that allow customers to pay only for the options they choose. With plans to double the size of the fleet over the next five years at Spirit Airlines, Grindle is poised to spearhead the expansion team to successfully support this growth and transformation.
Join us to find out how Grindle is using hybrid work, and her expertise to help attract, develop, and retain top t...
2023-05-1156 min
Next Practices WeeklyDeveloping Leaders to Navigate Today's Version of VUCA with Pamela Mattsson, SVP & Organizational Development, OutreachAs the world becomes more VUCA (volatile, uncertain, complex, and ambiguous), leaders need to have a broader set of skills to navigate ambiguity. In this installment of our Next Practices Weekly series, we will examine the strategies that can help leaders develop the skills needed to thrive in today's complex business environment.
You’ll hear from:
Pamela Mattsson, SVP & Organizational Development, Outreach
We’ll discuss:
Increasing complexity and uncertainty: The business environment is becoming more complex and uncertain, requiring leaders to have a broader set of skills and be able to navigate ambiguity like never...
2023-05-0455 min
Next Practices WeeklyManaging Microstress for a Healthy and Productive Workplace with Rob Cross, Edward A. Madden Professor, Babson College & Karen Dillon, former Editor, Harvard Business ReviewOn this episode, we will explore the hidden effects of microstresses in the workplace and our lives. Seemingly benign, microstresses can accumulate to wreck our productivity, lead to burnout, and destroy our culture. Join us to learn what essentials are needed for HR leaders who are looking to support their employees and sustain a healthy workplace culture.
You’ll hear from:
Rob Cross, Edward A. Madden Professor, Babson College; co-founder and Director of the Connected Commons; co-author of The Microstress Effect
Karen Dillon, former Editor, Harvard Business Review, co-author of The Microstress Effect
We’ll discuss...
2023-04-2755 min
Next Practices WeeklyAI in HR: Chat GPT and Beyond with Judy Albers, Director, Research Enablement, i4cpArtificial Intelligence (AI) is revolutionizing the way HR professionals operate in their roles. With the use of AI-powered recruitment tools and employee management systems, HR teams are now able to streamline their processes and improve the overall employee experience.
In this installment of our Next Practices Weekly series, we will explore the latest trends and innovations in AI for HR, including the capabilities of ChatGPT. This session will also cover best practices for implementing AI in HR processes, including tips for ensuring successful adoption and integrating AI with existing HR technologies.
Speakers Include:
Thomas S...
2023-04-2054 min
Next Practices Weekly10 Takeaways from the i4cp 2023 Conference with i4cp Senior Research Analyst Tom Stone and Carrie Bevis, Managing Director, Communities & PartnershipsOn this episode, i4cp Senior Research Analyst Tom Stone and Carrie Bevis, Managing Director, Communities & Partnerships, discussed takeaways from the 2023 i4cp Next Practices Now conference held recently in Scottsdale, Arizona and was our biggest conference ever. Here are the 10 areas they hit on -- watch the recording or download the slides to learn more.
Culture Renovation and Culture Fitness
Corporate Board and CHRO Alignment
Artificial Intelligence
Diversity, Equity, Inclusion, Belonging, and Allyship
Flexible, Remote, and Hybrid Work
Holistic Well-Being and Microstress
Talent Challenges: Skills and Talent Mobility
People Experience and EVP
Trust and Psychological Safety
...
2023-04-1353 min
Next Practices WeeklyRevolutionizing Hybrid Work At Getty Images By Focusing On Culture with Nicole Underwood, VP, of HR Business Partners & Operations, and Marie Potter, Senior Director, Culture & DevelopmentOn this episode, i4cp Senior Research Analysts Katheryn Brekken and Tom Stone facilitated a conversation with special guests Nicole Underwood, VP, of Human Resources Business Partners & Operations, and Marie Potter, Senior Director, Culture & Development, at Getty Images. Here are some highlights from the call:
Getty Images has three brands: Getty Images, iStock, and Unsplash. They have around 1,700 employees.
Their global human resources organization is comprised of 60 HR professionals, supporting 17 functions across 33 countries. The team is structured into five areas: HR Business Partners, HR Operations, Total Rewards, Culture and Development, and Talent Acquisition.
Getty Images' culture favors principles ov...
2023-04-0652 min
Next Practices WeeklyLeveraging Engagement To Drive Learning & Career Development with Paul Langlois, VP, of Enterprise Learning, Careers & Engagement, at EcolabOn this episode, Judy Albers, Director, Research Enablement, and Tom Stone, Senior Research Analyst at i4cp, facilitated a conversation with special guest Paul Langlois, Vice President Enterprise Learning, Careers, and Engagement at Ecolab, a global leader in water, hygiene, and infection prevention solutions and services. Here are some highlights from the call:
L&D at Ecolab follows a federated model, where Paul leads the programs and platforms that span across the entire organization, with L&D teams also exist in each functional / regional area of the company.
Ecolab's employer brand promise emphasizes development: "With our worldwide reach and...
2023-03-2355 min
Next Practices WeeklyPartnering Across Talent Functions for Competetive Advanges with Margeaux King, Vice President & CHRO, at The Toro CompanyOn this episode, Mark Englizian, Chair of i4cp's Total Rewards Leader Board, and Tom Stone, Senior Research Analyst at i4cp, facilitated a conversation with special guest Margeaux King, Vice President & CHRO, at The Toro Company. Here are some highlights from the call:
King has been with Toro for the past seven months, and before that was in various HR leadership roles at Ecolab. She shared several examples of where she led partnerships across HR functional areas to drive competitive advantage.
At Ecolab, King partnered with Total Rewards together with HR Policy and Compliance. They had some...
2023-03-1654 min
Next Practices WeeklyBuilding the Workforce of the Future - By Deconstructing the Work with Greg Till, EVP, Chief People Officer at Providence Health SystemOn this episode, i4cp's Chief Research Officer, Kevin Martin, and Senior Research Analyst, Tom Stone, facilitated a conversation with special guest Greg Till, EVP, Chief People Officer, at Providence Health System. Here are some highlights from the call:
Providence is a hospital/healthcare organization based in the Northwest US. It includes 52 hospitals, 950 clinics, and approximately 25K physicians, 35K nurses, and 120K caregivers.
Till first provided some context for the talent challenges that Providence and the healthcare industry more generally have been facing. Overall in the US, January 2023 saw surprising jobs report with 517,000 jobs added and a record l...
2023-03-0954 min
Next Practices WeeklyConnections & Collaboration for Hybrid Teams with Experians Annette McEnery, Sr. Vice President, HR Operations, and Joanna Wimbish-Gildart, Sr. HR Business PartnerOn this episode, i4cp' s Managing Director, Communities and Partnerships, Carrie Bevis, and Senior Research Analyst, Tom Stone, facilitated a conversation with special guests Annette McEnery, Sr. Vice President, HR Operations, and Joanna Wimbish-Gildart, Sr. HR Business Partner, at Experian. Here are some highlights from the call:
Experian always had a larger than average (over 20%) remote workforce. They've also grown in part over the years by acquisition, which led to merging various organizational cultures together. They have a large set of call center employees who are hourly and had more schedule structure, but the rest are salaried p...
2023-03-0254 min
Next Practices WeeklyCulture Fitness: Healthy Habits of High-Performance Organizations with i4cp CEO and Co-Founder, Kevin Oakes, and i4cp Senior Research Analyst, Katheryn BrekkenOn this episode, i4cp' s CEO and Co-Founder, Kevin Oakes, and i4cp Senior Research Analyst, Katheryn Brekken, presented findings from, and facilitated a discussion about, i4cp's latest major study, Culture Fitness. Here are some highlights from the call:
The Fitter the Culture, the Better the Performance. The headline finding is that high-performance organizations are nearly 6x more likely to have fit cultures compared to low-performance organizations.
Fit Culture Defined. A culture that employees rated as very healthy (compared to somewhat healthy, somewhat toxic, or very toxic), and one which they commonly described using these six...
2023-02-2353 min
Next Practices WeeklyReimagining Talent Acquisition and Mobility with i4cp, Vice President of Executive Search, Mimi TurnerOn this episode, i4cp's Managing Editor and Vice President of Research, Lorrie Lykins, and i4cp's Vice President of Executive Search, Mimi Turner, facilitated a discussion on reimagining talent acquisition and mobility. Here are some highlights from the call:
We led off the call with the following participant poll: Has your organization experienced a layoff in the past 90 days?
32% - Yes
63% - No
6% - Not yet, but I'm anticipating it
i4cp's Talent Acquisition Board indicated four top priorities for 2023, with one being "Enhancing the organization's workforce planning capabilities." This includes an emphasis on t...
2023-02-1753 min
Next Practices WeeklyMicrosoft's Data-Driven Decisions that Drive Flexible Work with Rachel Russell, Director, Flexible Work at MicrosoftOn this episode, i4cp' s CEO and Co-founder, Kevin Oakes, and Senior Research Analyst Tom Stone facilitated a conversation with special guest Rachel Russell, Director, Flexible Work at Microsoft. Here are some highlights:
Russell became focused on flexible work a full year before the pandemic, in early 2019, when she was tasked with researching how Microsoft could increase employee and workplace flexibility. This research led to a 5-10 year plan, which of course was helpful for Microsoft to have when the pandemic arose in 2020.
After the initial shift to remote work, the new flexible work strategy was rolled o...
2023-02-0352 min
Future of HR“Culture Renovation” with Kevin Oakes, CEO and Co-Founder of the Institute for Corporate Productivity (i4cp), and Author of “Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company”When it comes to culture change, why is it important to be thinking renovation and not transformation?What role do influencers, energizers, and detractors play in culture change?My guest on this episode is Kevin Oakes, CEO and Co-Founder of the Institute for Corporate Productivity (i4cp) and author of “Culture Renovation: 18 Leadership Actions to Build an Unshakeable Company”During our conversation, Kevin and I discuss:Why defining “culture” is less important than taking action to change itWhy he thinks every organization should have a “kill the compan...
2023-01-3135 min
Next Practices WeeklySupercharging HR Leaders in 2023 with JP Elliott, PhD., Chief People Officer at WilliamsMarstonOn this episode you will hear from JP Elliott, PhD., Chief People Officer at WilliamsMarston, a national leader in complex accounting, tax, and valuation services, and Future of HR Podcast Host. JP is a forward-looking HR executive who is dedicated to inspiring the next generation of HR Leaders. Join this discussion for lessons learned in his 20+ year career, and advice he has garnered from his talks with various practitioners and HR experts on his podcast to help you navigate the workplace of 2023.
Speaker:
JP Elliott, PhD., Chief People Officer, WilliamsMarston, and "Future of HR" Podcast Host
...
2023-01-2553 min
Next Practices WeeklyDEI Next Practices: Beck Bailey, Managing Director of Inclusion & Diversity at Accenture on how Accenture Identifies with She | Him |TheyOn this episode, Beck Bailey, Managing Director of Inclusion & Diversity at Accenture leads discussions in response to fishbowl questions on how to support LGBTQ Trans / Non-binary employees in the workplace. This. candid and honest conversation dives deeply into what support looks like today.
2023-01-1948 min
Next Practices WeeklyCultural Infusion: Strategic HR Next Practices with Amaris McComas, Chief People Officer for CPSIAmaris McComas, Chief People Officer for CPSI, a leading provider of healthcare solutions and services for community hospitals, clinics, and post-acute care facilities, joins us for this installment of our Strategic HR Next Practices series. McComas will provide a peek into her leadership style, which builds, inspires, and maintains employee engagement along with leading cultural integration efforts amongst employees.
2023-01-1950 min
Next Practices WeeklyStanding Out in an Employee-Driven Market -Talent Acquisition Next Practices with Danielle Monaghan, VP of Global Talent Acquisition, at Google CloudToday’s talent acquisition leaders are experiencing an unprecedented demand for talent within a limited pool. As the VP of Global Talent Acquisition, at Google Cloud, Danielle Monaghan understands the demands for talent and just how high the stakes are. Find out how she is leading the efforts, attracting and hiring the best talent at Google. On this episode Monaghan discussed:
TA in Tech – What’s unique to the tech world? Which challenges are most daunting for organizations?
How to expand the capacity of TA
Offering remote or hybrid work models, and which are most ideal
Common TA challe...
2023-01-1951 min
Next Practices WeeklyHow is Zoom Getting Hybrid Work Right? With Jodi Rabinowitz, Head of Talent and Organizational Development at ZoomOn this episode i4cp CEO and co-founder Kevin Oakes and Senior Research Analyst Tom Stone facilitated a conversation with special guest Jodi Rabinowitz, Head of Talent and Organizational Development at Zoom. Here are some highlights:
We asked a poll of participants on the call: On average, how often do you personally use Zoom (or a competing product with video) per week?0% - 0 or almost never
6% - 1-5 times (once a day or less)
13% - 6-10 (about one or two times a day)
20% - 11-20 (about three or four times a day)
29% - More t...
2023-01-1945 min
Next Practices WeeklyHow FedEx is Getting Hybrid Work Right? With Mike Lauderdale, Vice President of Human Resources at FedEx ServicesOn this episode i4cp Senior Research Analyst Tom Stone facilitated a conversation with special guest Mike Lauderdale, Vice President of Human Resources at FedEx Services, a division of FedEx. Here are some highlights:
In developing its Workforce of the Future model, FedEx Services knew it needed to take a research-based, holistic, and employee-centric approach. So they formed a cross-functional internal task force that went beyond the typical HR, Comms, and Legal groups. Key workstreams included research, payroll/tax, investments, compensation, employee impacts, talent acquisition, employee experience, and tools & tech.
Hundreds of team members touched pieces o...
2023-01-1952 min
Next Practices WeeklyHow is Mondelēz Getting Hybrid Work Right? With Richard Stone, VP of HR, Global Enabling FunctionsOn this episode, i4cp CEO and Co-Founder Kevin Oakes and Senior Research Analyst Tom Stone facilitated a conversation with special guest Richard Stone, VP of HR, Global Enabling Functions at Mondelēz International, a multinational confectionery, food, holding, and beverage and snack food company based in Chicago, Illinois. Here are some highlights:
Like many organizations, Mondelēz has a variety of types of employees. Many people who are on the frontline and worked on-site or in the field during and throughout the pandemic. For others, there was a shift to remote work, and now there is a shift...
2023-01-1952 min
Next Practices WeeklyDEI Next Practices with WM'S Commitments & Values with Shweta Kurvey-MishraWM is a leading comprehensive waste, and environmental services company that believes that defining diversity begins with inclusivity. Forty-six percent of WM’s workforce is racially diverse, and 18% is female. But the DE&I journey at WM goes much further than just racial, ethnic and gender diversity: There are also initiatives in place to increase diversity in veterans, LGBTQ, and disabled candidates.
Shweta Kurvey-Mishra, Vice President, Organization and Talent Development at WM, joins us for a wide-ranging discussion on embedding inclusion efforts into the business, overcoming diversity challenges, and fostering an inclusive, diverse and equitable environment that will...
2023-01-1958 min
Next Practices WeeklyStrategic HR Next Practices with Christine Deputy, Chief People Officer at PinterestChristine Deputy, Chief People Officer at Pinterest, shares her expertise and knowledge from many years of leading HR teams at Nordstrom, Barclays, and Starbucks. Previously, as the CHRO at Nordstrom, Christine supported over 70,000 employees, helping achieve pay equity and pay parity and bringing diversity, inclusion, and belonging into every part of the business.
“What attracted me to Pinterest was their mission of inspiration and passion for sharing creativity on the platform. Bringing this same experience to life for Pinterest’s 2,700 global employees and embracing diversity and inclusion across every aspect of the business will be a key part o...
2023-01-1957 min
Next Practices Weekly2023 HR Priorities for U.S. Bank with Elcio BarcelosOn this episode, i4cp' s VP of Member Services, Mark Walker, and Senior Research Analyst Tom Stone, facilitated a conversation with special guest Elcio Barcelos, Senior Executive Vice President and CHRO at US Bank. Here are some highlights from the call:
Barcelos joined US Bank as CHRO in 2020, several months after the start of the COVID-19 pandemic.
His philosophy is that HR's purpose is not rooted in policies and procedures, but rather to enable business outcomes through talent.
To accomplish this, a major digital transformation was needed, mirroring the ongoing digital transformation that the entire organization has...
2023-01-1952 min
Next Practices WeeklyHow is F5 Getting Hybrid Work Right? With Ana White, EVP and Chief People Officer at F5On this episode, i4cp CEO and Co-Founder Kevin Oakes and Senior Research Analyst Tom Stone facilitate a conversation with special guest Ana White, EVP and Chief People Officer at F5, a Seattle-based tech company that focuses on applications, application security, and application performance, with around 7,000 employees in around 45 countries. Here are some highlights:
White described how several years ago F5 took a fresh look at their organization's values, which numbered a somewhat unwieldy 14 at the time. Their goal is for F5 to be one global and diverse team that is both human-first and high-performance a...
2023-01-1250 min
C-Change Show- Changing Business Culture for GOODS1 E32 HIGHLIGHT - Kevin Oakes, CEO i4CPOriginal aire date: S1 E29 Kevin Oakes, CEO i4CP DEC 1, 2022.I4cp does more HR research than any other research firm on the planet. After decades of research one thing is consistent: there is a direct correlation between companies that have a CHRO who reports to the CEO and high performance. Those that don't, are low performers. In this highlight, I cover some relatively new insights from a 2017 report by the National Association of Corporate Directors and other developments that will have a big impact on culture and leadership in the next 5-10 years. If...
2022-12-2214 min
Next Practices WeeklyHow LinkedIn has Managed Employee Experience During the Pandemic: Nina McQueen, VP, Global Talent – Benefits and Employee Experience at LinkedInOn this episode, i4cp's CEO Kevin Oakes and Senior Research Analyst Tom Stone facilitated a conversation with special guest Nina McQueen, VP, Global Talent – Benefits and Employee Experience at LinkedIn. Here are some highlights from the call:
Early during the pandemic, LinkedIn had a simple employee listening strategy centered around one question: How are you? McQueen said they received thousands of responses that covered the full spectrum of stress, burnout, isolation/depression, family responsibilities, and more. This provided key input for how LinkedIn responded to support their employees.
LinkedIn's key initiative for employee engagement over the p...
2022-12-2152 min
C-Change Show- Changing Business Culture for GOODS1 E29 Kevin Oakes, CEO i4CP - The Data Behind Culture & High Performing CompaniesKevin Oakes and i4cp have a reputation for having the best data around. With his deep bench of vendor-free SME's to source and decades of research to call upon, his metrics about culture clear and compelling: The highest performing organizations consistently have healthy cultures. Kevin breaks it down in this amazing episode. Get. His. Book. Right. Now: Culture RenovationMore about Kevin and i4cp: Kevin is the CEO and founder of the Institute for Corporate Productivity (i4cp), the leading human capital research company in the world. Focusing on the people practices of h...
2022-12-0146 min
Learning Is The New Working"Your Brand's Going To Be Defined For A Long Time By What You Do Now:" Kevin Oakes, i4cpIn our first episode since COVID-19’s grim debut and the lockdown of three billion of us worldwide, we offer some thoughts on ‘What-If’ to ‘What Now?’ - an attempt to curate timely, useful conversations to surface best practice, build community, and share what we in the Workplace Learning community are doing to best cope with what Josh Bersin’s calling ‘The Great Reset.’ We’re kicking off this new conversation stream pretty strong, with a very thought-provoking meeting we had online with highly-respected Learning tech veteran Kevin Oakes. Kevin is, of course, CEO and Co-Founder of HR think tank i4cp (the Institut...
2020-04-1538 min
The CandEs Shop TalkThe CandEs Shop Talk with Lorrie Lykins from i4cp (#79)The CandEs Shop Talk Podcast welcomes Lorrie Lykins, VP of Research and Managing Editor i4cp, a human capital research and data firm that discovers the people practices that drive high performance. Listen in on how improving candidate experience impacts recruiting and the business bottom line.
2019-06-2426 min
i4cp Leading the WayLeading the Way Podcast: Kathy Ireland, CEO, Kathy Ireland WorldwideFrom the cover of Sports Illustrated as the iconic swimsuit supermodel to the cover of Forbes as one of the wealthiest and most influential women in the world, Kathy Ireland joins us on the final episode of the year-long series Leading the Way to share her story, insights, and success. In this special episode, we discuss how Kathy has created a billion-dollar enterprise and how her strong foundation of faith is at the core of everything she does. Kathy shares her wisdom gained from her successes and failures alike while providing advice on how to overcome challenges. You’ll be in...
2018-07-2000 min
i4cp Leading the WayLeading the Way Podcast: Mia Mends, CEO, Inspirus & Sodexo, Benefits and Rewards Services, USAIn this week’s episode of Leading the Way, you’ll get introduced to a dynamic and empowering woman who shares her amazing journey to success that began with an inspiring story of fleeing to America from Ghana when she was a little girl. Mia Mends, CEO of Inspirus | Sodexo, Benefits and Rewards Services, USA is a living example of the true American Dream and demonstrates for us the opportunities that we can create simply by taking intelligent risks. She authentically shares how her career and life transformed by taking a leap of faith, and who believes that the only way...
2018-07-1600 min
i4cp Leading the Way'Leading the Way' Podcast: Michael Walsh, CEO CariloopCariloop is a fine example of companies using High Tech High Touch in their customer experience and CEO Michael Walsh openly shares their innovative business model, otherwise known as their Value-Centric Organization (VCO) Model. In this episode of Leading the Way we take a close look at the aging generation and the startling statistics on how one in five employee caregivers today are impacting a productive workforce. Michael Walsh shares his entrepreneurial spirit and clearly demonstrates the future of leadership. We discuss his views on values, innovation and the importance of purpose as the foundation t o build a strong...
2018-07-1000 min
i4cp Leading the Way'Leading the Way' Podcast: Dr. Fab Mancini, Former CEO & President Emeritus, Parker UniversityIn this week’s Leading the Way, we take a look at creating a “wellness culture” with America’s #1 Healthy Living Media Expert, a world-renowned chiropractor, best-selling author, radio host, educator, business leader speaker, and President Emeritus of Parker University, Dr. Fab Mancini. You may have seen Dr. Fab during one of his television guest appearances on Dr. Phil, The Doctors, Fox News, CNN, CBS ABC, NBC, Univision, Telemundo to name a few. As the youngest president of any U.S. university, Dr. Fab shares his experience of being a young leader, the lessons he learned early on, and how his ment...
2018-06-2900 min
i4cp Leading the WayLeading the Way Podcast: Christopher Brown, CEO, National Fatherhood Initiative & Special Guest, Tim BrownIn this special Father’s Day edition of Leading the Way, we talk to two highly influential leaders and father figures. Our guest this week is Christopher Brown, CEO of the National Fatherhood Initiative, an important and meaningful organization that strives to make an impact on father absence. And, we have a special guest appearance from Tim Brown, the first wide receiver to ever win the Heisman Trophy, member of the Pro Football Hall of Fame, recipient of the Father of the Year Award in Texas, and author of Making of a Man. Chris shares the reasons for father-absenteeism and th...
2018-06-2100 min
i4cp Leading the WayLeading the Way Podcast: Britt Berrett, Former CEO of Dallas’ Presbyterian & Medical City HospitalsIn this week’s episode of Leading the Way, we peek through the microscope of the rapidly-changing healthcare industry and talk to a leader who is on the cusp of that change. Our featured guest, Dr. Britt Berrett, the former CEO of Dallas’ Presbyterian and Medical City Hospitals, is a leader who’s disrupting the traditional approach toward leading a healthcare organization as explained in his book, Patients Come Second – Leading Change by Changing the Way you Lead. Dr. Berrett currently serves as the Program Director of Healthcare Management in the Jindal School of Management at the University of Texas at Dalla...
2018-06-1500 min
i4cp Leading the WayLeading the Way Podcast: Doug Brooks, Former CEO/Chairman, Brinker InternationalBrinker International, one of the world’s leading casual dining restaurant companies with well-known brands such as Maggiano’s and Chili’s, continues to thrive. Doug Brooks, Former CEO and Chairman, explains how the Dallas-based company honors the Brinker legacy. Doug shares what it was like working with the legendary restaurateur Norman Brinker and how Norman transformed the organization and positively impacted people’s careers by teaching them about business and leadership. In this week’s edition of Leading the Way, we talk about succession planning, the strategies and challenges leaders face during the process, and what it takes to develop gr...
2018-06-0800 min
i4cp Leading the WayLeading the Way Podcast: Tom Shull, CEO, Army & Air Force Exchange ServiceIn this special Memorial Day edition of Leading the Way, we spoke to Tom Shull, CEO of the Army & Air Force Exchange Service, the 47 th top retailer in the U.S. that provides tax-free shopping and services to an exclusive customer base of more than 18 million military members and their families. Shull, an accomplished leader and retail business man, is responsible for doubling profitability since taking over in 2011 and says, “Being able to serve veterans who have the online shopping benefit to shop tax-free for the rest of their lives and securing that benefit for them has been a real ho...
2018-06-0100 min
i4cp Leading the WayLeading the Way Podcast: Erik Anderson, Chairman, TopgolfIn this week’s Leading the Way, we highlight how global sports entertainment company Topgolf is disrupting the game of golf, introducing millions to the sport, and contributing to the growing billion-dollar golf industry. Leading the way in innovation, Topgolf Executive Chairman Erik Anderson shares with us how the concept was invented and the creative ways they are reinventing their brand. Anderson, who Golf Inc. describes as “the 8th most powerful person on the face of the Earth in the world of golf,” provides his perspective and application of “principled leadership” which he learned first-hand from his role models: his mom and th...
2018-05-2500 min
i4cp Leading the WayLeading the Way Podcast: Michael Bush, CEO Great Place to WorkIf you ever wondered how to get on the Great Place to Work list, you’ll want to hear what their CEO, Michael Bush has to say in this week’s episode of Leading the Way. Michael shares with us the inside scoop of what it takes for an organization, and their leadership, to make this elite list of thriving enterprises, and it all starts with an employee survey. Michael explains why knowing what your employees are thinking, and their level of trust, is key to the success of any organization. In a world that is beginning to revolve around data...
2018-05-1800 min
i4cp Leading the WayLeading the Way Podcast: Chip Bell, Author, Customer Loyalty & Service Innovation ExpertIf you thought you knew what great customer service is, think again. Better yet, tune into this special edition of Leading the Way as Chip Bell shares powerful cutting-edge ideas and unique strategies for improving the customer experience. The author of nine national best-selling books on customer-innovation, Chip enlightens the audience on real life examples of how organizations are enchanting their customers and creating experiences people tell stories about.Listen to this entertaining and informative interview that covers customer-centric topics such as how social media impacts customer service today, whose responsible for capturing the customer experience within an organization, and...
2018-05-1100 min
i4cp Leading the WayLeading the Way Podcast: Rick Shadyac, CEO, ALSAC/St. Jude Children’s Research HospitalSt. Jude is leading the way the world understands, treats, and defeats childhood cancer and other life-threatening diseases. Rick Shadyac, CEO, ALSAC, the fundraising arm of St. Jude Children’s Research Hospital, shares with us how he is carrying the incredible legacy of the most innovative children’s research hospital, created by Danny Thomas back in 1962, well into the future. In this week’s episode of Leading the Way, Rick shares with us his perspective of transparency, their strategy to raise over $1 billion this year and why St. Jude is such a great place to work. We discuss the caring and co...
2018-05-0400 min
i4cp Leading the WayLeading the Way Podcast: Chris Policinski, CEO, Land O'LakesA dairy company-turned-technology trailblazer (and recent recipient of i4cp's Next Practice Award), Land O’Lakes is not just churning butter any longer. In this week’s episode of Leading the Way, Land O'Lakes CEO Chris Policinski explains how this farmer-owned organization is disrupting the agriculture industry. Listen in to learn how this progressive company is using big data and satellite sensing technology to allow a farmer to grow more with less land, less water, and less crop input, which is good for the farmer and great for the environment. Chris and his team are “stepping up their game” to discover...
2018-04-2000 min
i4cp Leading the WayLeading the Way Podcast: Sally Hurley, CEO, VIPdesk ConnectA true disruptor of the call center industry, Sally Hurley, CEO of VIPdesk Connect, joins Leading the Way to share how her organization focuses on the human connection to empower their virtual teams. With 70% of the company being women and moms, one of the many benefits of this innovative virtual business model is the gain in flexibility to work from home and maintain a better work/life balance so the client gets a higher quality experience. We talk about the common challenge of attracting quality talent and what it takes to make them successful and productive. Sally is a pioneer...
2018-04-1300 min
i4cp Leading the WayLeading the Way Podcast: David Tutera, CEO Dada Media & Celebrity Lifestyle ExpertEntrepreneur, leading wedding & entertainment expert, author and television personality David Tutera shares with us how he built one of the biggest lifestyle brands in Hollywood in this episode of Leading the Way. David shares the importance of creativity in business and explains in detail the amount of research, imagination, and innovation that goes into planning each event that results in a personalized, highly unique, and ultimate customer experience.Making his television debut on The View, his career catapulted into an immediate success simply by initially saying “yes.” Since then, he has been saying yes to many people including those he hire...
2018-04-0600 min
i4cp Leading the WayLeading the Way Podcast: Doug Parker, CEO, American AirlinesAmerican Airlines CEO Doug Parker is fearlessly taking his airline to new heights. With an emphasis on building trust, collaboration, and developing caring leaders, Doug declares they’re building a culture at American Airlines today that will take them well into the future. He highlights their strategic objective to think long-term and what it takes to build a world-class airline by making culture a competitive advantage. In this insightful interview, Doug shares his humbling story of what inspired him during turbulent times that changed his entire perspective to realize leadership is less about his career and all about the people wh...
2018-03-2300 min