Shows
Grow Your Credit UnionBuilding Trust Before You Call, Big Ears for Better Solutions, & Choosing Your Channels WiselyAre Credit Unions Undervaluing Outreach? In this episode of Grow Your Credit Union, host Joshua Barclay and guest co-host James McBride, CEO of CONNECTS Federal Credit Union, welcome David Sussman, CEO of PFP Services, to explore strategies for more meaningful member engagement and sustainable growth. Together, they tackle three key areas:Build Trust Before You Call: Discover how a thoughtful, trust-building approach to outbound marketing can turn what’s often seen as an intrusive tactic into a powerful engine for connecting with members on their terms.Big Ears for Better Solutions: Learn how shifting from product pitches to tr...2024-12-1635 min
Grow Your Credit UnionIt's Time To Prune Ineffective Leadership From Our Credit UnionsThe failure of Credit Unions is not a sudden occurrence, but rather a gradual process that starts from the top down. Why aren’t leaders who are ineffective or complacent held unaccountable for their poor performance? It's time we serve our members better by removing those obstacles to credit union growth.In this episode of Grow Your Credit Union, hosts Joshua Barclay and Becky Reed welcome James McBride, CEO of Connects Federal Credit Union to discuss ineffective leadership.PLUS!We go beyond the buzzword “employee experience” by giving specifics on what you can do to give bac...2024-06-1730 min