Shows
Louise Lally PodcastThe Evolving Role of HR in Business Growthš What are the ways SMEs can equip themselves to build a sustainable people strategy in a market that is currently dominated by high staff turnover such as Retail.
š The role that culture plays in retaining top talent.
š The impact of using values when managing teams in a business and how this impacts the culture.
š Creating Psychological Safety within a team how this drives engagement, growth and collaboration.
š The importance of supporting a team in their journey and allowing them to āDream Bigā encouraging and believing in them to reach their potential.
2024-02-1827 minLouise Lally PodcastThe Challenges Retailers are Facing this YearThe SME Retail landscape has become a challenging area to operate in as many Retailers are struggling with increasing costs and labour shortages with retention and engagement being an area of concern in the marketplace.
In this discussion we covered areas such as:
Margin, Omnichannel, Recruitment and Engagement.
Success in Succession planning and how to potentialize in training and upskilling teams to drive an increase in engagement and innovation.Ā
Retailers talking to other Retailers by not working in silos in their business this can help support in building a collective mindset that drives growth and collaborations.
2024-02-1450 minLouise Lally PodcastHow to embrace digital as a RetailerIn this episode I discuss where digital fits into the Retail landscape to enhance the customer experience and create a better offering through the use of digital platforms within it.Ā
We also look at future trends and what is coming down the line to support the omnichannel and forge a stronger connection from online to offline shopping. Retailers have had to pivot with all the new changes from virtual reality to Meta and more so how can you as a shopper or a Retail owner have a better experience interacting with these interfaces across the various shopping c...2023-08-3153 minLouise Lally PodcastThe hidden Secrets of how Retailers operateOn this episode I am joined on the Retail series with Karim Doukir also known as the Fresh Prince of Retail we discussed areas of Retail that are waiting to be potentialized on as there is now an even BIGGER appetite for bricks and mortar Retail then ever before.
Creating the shop floor experience starts with understanding the personality of a Retail stores shop floor this can be the energy that is felt by your customers through your team is it excitement, enthusiasm, positive can do attitude, compassion and empathy? Or is it feeling forced, robotic and...2023-08-0443 minLouise Lally PodcastHow Building Resilience can Influence your lifeThe superpower of Resilience and how to harness it
In this episode I spoke with Andrew Fitzgerald author of "How did I get here travelling the road of resilience" we discussed his book and how the events that occurred in his life has shaped him in building resilience through his personal and business relationships and success.
We discussed the ups and downs in his personal life and changes that occurred from relocating to another country with his wife.
In this candid and open conversation Andrew shared going backwards in order to move forwards...2023-08-0246 minLouise Lally PodcastHow to Retail in Multinationals to Investing in Start upsIn this last episode I spoke with Dan Ryan he is a Retailer at heart that after working across the globe for large global brands likeĀ Selfridges also known as Brown Thomas here in Ireland and Penneys also known as Primark globally he now works as a mentor and investor to start up Retail brands.
Dan talks us through his own journey in Retail and how he worked across various roles in Buying, Merchandising, Operations and lots more. His approach in Retail has been to understand not only the people in the business but the cultural aspects t...2023-07-1251 minLouise Lally PodcastStrong City centres need Strong RetailersPaul is the Managing Partner of Shuz that operate 23Ā SkechersĀ stores in Ireland and employ over 300 staff.
This episode was centred around āStrong City Centres need Strong Retailersā
We discussed on the episode the Retail landscape currently with Highstreet and Shopping centre locations. The role that government and local Councils play in supporting Retailers back into city centre locations.
The increase in sales from bricks and mortar retail currently which has overtaken online sales and continues to rise. How can city centres create opportunities for Retailers to open more physical stores.
āļø There is a...2023-07-1243 minLouise Lally PodcastHow your Store windows can make you money?How visually enticing is your store window to passers by? š§
Experience starts outside the front door of a store.
How do you increase sales? š¤·š¼āāļø You canāt without customers inside your store so you really needš
ā
Higher footfall in your business.
This comes from creating windows and displays in your store that entice customers to come in and shop.
What does the data say??? In a recent study by NCD up to 24% of consumers were attracted into a store based on the visual aspect of it.
SO WHAT RETAILER WOULDNāT WANT AN ADDIT...2023-07-0644 minLouise Lally PodcastCreating Customer Experiences from the shopfloor
Creating Customer Service from the Shopfloor
In this episode I discussed with Alf Dunbar how he created his customer service model for Retailers "You Are The Difference" and how his personal journey started. In this candid conversation we discussed some of Alf's winning strategies on:
- The power of visualisation
- At the end of everyday using reflect practices through journaling
- Always learning and repeating the process consistently perfecting your craft
So many great insights into not only building a brand through customer loyalty and service but also in the eyes of...2023-06-2244 minLouise Lally PodcastHow to connect digitally with customersIn this episode I was joined with Ted Rubin the leading social marketing strategist and creator of Return on Relationship we discussed:
How to connect on a personal level with your customers that not only builds brand loyalty but also creates a community around your brand.
The role companies need to play online with their customers in order to create a culture of authenticity and vulnerability that builds that special connection we will share some great stories on this.
Creating a social community around your brand is for everyone working in the organisation. The staff interacting with your...2023-06-2258 minLouise Lally PodcastHow Retail systems can enhance your store experienceIn this episode I was joined with Margaret BourkeĀ Service Director from Positive Systems Solutions. We discussed on this episode the challenges, opportunities and growth within the current SME Retail Market. Some of the areas we discussed were:
The supports available to Retailers at present and how they can be accessed by business owners.
The challenges in the current financial marketplace and what is needed to over come these.
What opportunities and emerging trends are forming in the SME Retail space and how this can be leveraged for sales growth within it.
Lots of great thought provoking q...2023-04-1344 minLouise Lally PodcastMarketing Your Retail Business ep3 āInspiring your customers and staff is for life not just for ChristmasāIn this last episode on Retail Marketing myself and Richard Liverman delve into the roleĀ marketing plays with staff and customers. We want to understand how and why and how successful marketing is built into the culture of an organisation in an authentic way.
Some of the topics we covered are:
Who talks to your customers
Benchmarking good ā how is it good?
Disney land (USA) The happies place on earth ā culture / part of the experience
Brands and retailers that support staff
How can you help colleagues sell products and feel part of something
Do you g...2022-11-2946 minLouise Lally PodcastMarketing Your Retail Business ep2 āRetail Marketing is always in FashionāSo, whether you're selling anything the objective is clear:
š¤ We need customers
š¤ We need new customers
š¤ We need to protect our existing customers
And
Yes, we havenāt forgotten the most crucial customer and the most cost to our business is our staff and teams that serve our customers every day.
š¤ We need to inspire our teams
This Friday at 11am sees the second instalment of this 3 part series in Retail Marketing where Iām joined with Richard Liverman, Strategy, Marketing, Sales Mentor
In this epis...2022-11-2556 minLouise Lally PodcastMarketing Your Retail Business Ep1āBuilding Your Marketing StrategiesāIn this first episode in a three part series, I will be discussing with my guest Richard Liverman all things related to Retail Marketing. We discuss best practices, innovation in this space and how Retailers can get more clarity on how to execute marketing for their bricks and mortar retail stores.
We discuss strategies around using a low-cost budget to none at all in retail marketing and how you can leverage this more to drive footfall, average transaction sales and items per customer through your business.
2022-11-1842 minLouise Lally PodcastRetailing with Meaning ep 4 āSustainability and Ethics in RetailāIn this last episode of this four-part series Retailing with Meaning. We delve into sustainability and ethics within retail brands.Ā
The areas we discussed:
How can smaller Retailers make everyday changes to be more sustainable.
The role that ethics plays in sustainability within Retailers and how some brands are leading the way in driving this as part of their social responsibility culture.
Emerging Retailers that are leading the way with reusable materials and by products and how these emerging brands are reinventing the status quo of recycling.
The future life cycle of Retail sustainability within the s...2022-11-0659 minLouise Lally PodcastRetailing with Meaning Ep3 āThe People in Your Retail BusinessāIn this third installment of this four-part series "Retailing with Meaning" we discussed "The People in Your Retail Business" covering the following areas:
- The importance of getting the basics right with your staff starting with your onboarding, training the team and succession planning.
- The role of the team on the shop floor, head office departments and collaborating within these. We will look at how this can add value and strengthen the growth of your brand.
- Staff retention and engagement how can Retailers drive this more looking at Retailers that are leading the...2022-10-2450 minLouise Lally PodcastRetailing with Meaning Ep2 āShop Merchandising and DisplayāIn this second installment of the four-part series Retailing with Meaning we discuss Shop Merchandising and Display. If your selling products this is one really not to be missed, we discussed the following:
-Measuring linear per sq footage, turnover per sq foot and how smaller businesses can create free tools to measure turnover in their Retail Businesses.
-Store windows and sight line of stock on floor fixtures and the role they play in driving sales or increasing the brand story or collection being showcased.
-Lighting and signage in stores how do these impact...2022-10-201h 08Louise Lally PodcastRetailing with Meaning Ep1 Store ConceptsIn this episode of this four-part series I will be discussing a topic each week with Tim Radley owner of VM Unleashed and author. In this first episode we discussed Store Concepts:
We delved into 4 areas Shopper Paradise, Collection Crossroads, Community Hub and Business Centres.
Less stock and more showcasing of products with experiences built into the instore customer journey.
The move from building a store centered around stock to a store focused on building it around the customer first approach with a lifestyle feel to it.
The role of AI technology in the Retail space how important...2022-10-1746 minLouise Lally PodcastLeadership Growth series EP 5 Being Vulnerable through integrity and authenticity as a leaderIn this episode I was joined by Sile Ui Chiarain Psychotherapist and actress to discuss vulnerability and authentic leadership.
We discussed:
How can leaders be able to get in touch with their vulnerability within a productive discussion, requires an integrity in the transparency of being authentic to oneself.
How authentic leadership is an ethical and accountable "lead our ship" style that embraces weaknesses as a strength, when we learn from them.
How holding space with both top-down and bottom-up learning opportunities is key to psychological safety in the workplace.Ā
Finding alignment in your role as a l...2022-10-1744 minLouise Lally PodcastLeadership Growth series Ep 4 Empathy and being values driven when Managing teamsIn this episode of the six-part leadership growth series I am joined with Paula King Master Coach.Ā
We discussed:
The role of new leaders in the workplace fostering coaching for the first time with teams new and already established what approach to take.
Empathy in leadership and having a balanced approach that doesn't lead to burnout through the use of self-regulation and awareness.
Coaching models that managers can utilize when managing teams such as the PERMA model and CIA model used in supporting wellbeing and decision making with individuals.
How to use coaching when dealing with d...2022-10-1748 minLouise Lally PodcastLeadership Growth series Ep 3 Why do we need to have Self-reflection, awareness and belongingIn this episode of the leadership growth series. I am joined by Simon Haigh a thought leader in leadership. We deep dived into the challenges of being in leadership and how teams manage through poor leadership and the impact this has on culture, passion and overall job satisfaction.
We discussed challenges that leaders face in the present and how previous authoritarian styles have impacted those changes in the workplace.
We discussed:
The leader's role of self-reflection, slowing down and increasing self-awareness.
The leader's role of vision, expectation and the use of facilitative leadership versus...2022-10-1749 minLouise Lally PodcastLeadership Growth series Ep 2 emotional habits as a leader do they get in the wayIn this second episode of the Leadership Growth series I spoke to Dr Susie Mitchell an internationally renowned Coach. We spoke about:
How leaders support the team as a collective when coaching them on learned behaviours and emotional habits to be unlearned.
What is the key ingredient to putting this into practice as a coach.
What role does having a purpose play in a persons overall fulfillment in life.
What is the biggest blocker for people not finding their purpose or why in life and what was Dr Susies biggest obstacle and how did she overcome this.Ā
A...2022-07-2427 minLouise Lally PodcastLeadership Growth series Ep 1 finding alignment within to connect to your true self and be the leader you were meant to beIn this episode of the leadership growth series I spoke with Hortense Le Gentil author of "Aligned: Connecting Your True Self with the Leader You were meant to be."
We discussed the following:
The role of alignment within ourselves and how do we find that if we are lost or seeking that understanding of fulfilment.
Understanding our own purpose and the role it plays in our lives every day and the impact that has on how we lead teams.
How we lead ourselves and those around us in how we cultivate alignment as an individual and...2022-07-1141 minLouise Lally PodcastA story of true Entrepreneurship where passion meets perseverance and driveIn this episode I spoke with Oonagh O Hagan entrepreneur and owner of Meaghers pharmacy. We discussed her journey into setting up her first business and the strategies she used to grow her team and extend her store portfolio.Ā
Some of the areas we discussed were;
Having a clear vision of your business who you serve, and the ethos and mission embedded into that business.
Having values that support your business purpose and people in it.
Building a community around your business that serves your customers not just to sell products but to educate and support t...2022-05-3136 minLouise Lally PodcastHow Retailers can Create winning Customer ExperiencesIn this episode I speak with Shep Hyken on all things CX and EX in Retail bringing it back to basics when it comes to creating a winning formula with building and connecting customers internally and externally.
2022-05-2728 minLouise Lally PodcastWinning in Retailing through HR People First StrategiesIn this episode I spoke with David Nally HR for the DIY Retailer Woodies DIY.
We delved into the challenges that Retailers have currently with retention, recruitment and cultivating a winning culture in a business.
Discussing some of the following araes:
The key role in having brand values, ethos and a mission statement has in your business and how to integrate this into your people strategy.
How Woodies DIY grew as a business during Covid-19 and took on a large number of additional staff to cope with the growth in the business.
How Woodies...2022-05-2742 minLouise Lally PodcastWhat is Sustainable Retailing and where do we beginIn this episode I spoke with sustainability consultant Linda Warde founder of Green Zebra a company that looks to support and educate Retailers on having a more sustainable approach to how they operate their stores.
We will discuss the following:
Understanding the complexities of sustainability practices in Retailers.
How SME Retailers can start the process and what steps are needed in order to implement sustainability in their businesses.
How Retailers can design and start to look at their own stores needs and wants in order to be sustainable.
What do you have at present that you...2022-05-2737 minLouise Lally PodcastRetail Leadership and CoachingIn this episode I spoke with Jim Frawley on leadership and coaching in the workplace and how management teams can cultivate this more. We discussed some challenges and opportunities that leadership teams have when coaching teams in the workplace.
The challenges facing leaders in the workplace currently.
The current trends in the workplace and how this is impacting succession planning and staff retention.
Culture and change within teams that can bring about growth and innovation.
The power of conversation and asking questions and investing in individuals in the team.
These and lots more areas were covered in...2022-05-2745 minLouise Lally PodcastThe role Shopfloor Staff have in Stock Purchasing and Managment and why it isnāt just the Buying Departments jobIn this episode I am speaking to Tim Radley on Retail Buying and Stock Management.
We discussed the following:
How Retail has evolved over time and the new bottom-up structure businesses are now moving into.
We share insights into how Retailers can structure better processes to drive a more collaborative approach to their buying and ranging of stock in stores.
How staff can play a key role in stock purchasing and management in your store.
The move to less is more with stock by having automated replenishment systems to having stock that no longer needs receipts...2022-04-111h 01Louise Lally PodcastWhy Training does not work in organisations and what is needed to solve itIn this episode I will be delving into the role coaching, mentoring and training plays in Retail and how to best implement this in organizations in order to retain and engage staff in the workplace. I will be speaking to Robb Marr Coach and author of "The Lost 90%" we chat about his book and the role it has played in his own journey.
In the discussion we delved into some of the following;
Both Louise and Robb will share their own experiences both as coaches, trainers and managers in businesses.
The missing part of coaching and...2022-04-0449 minLouise Lally PodcastHow Retailers can Feng Shui their stores to deliver exceptional Customer ExperiencesIn this episode of the Retail Growth series I will be speaking to Claire Boscq Scott. Claire isĀ a bestselling author and creator of the BizShui Method whereby Feng Shui principals are applied to organisations to improve and grow customer and employee experiences.
I will be discussing:
How Retailers can implement Feng Shui methods to drive a better experience that drives growth in a business.
Using the sensory experience by touching on one of the 5 senses when a customer is visiting your store and how you can leverage this to increase dwell time and conversion in y...2022-03-2540 minLouise Lally PodcastWhat is Relationship Building in Retail and how to be authentic when selling on the shopfloorIn this episode I will be chatting to Sales Relationship Coach Jason Cooper. We discuss the power of relationship building with customers.
Some of the topics we discussed were:
Selling and focusing on the Customer first and Sale second Relationship approach when building trust and rapport with customers.
We also delve into attaining new customers and retaining the ones we have.
Dealing with rejection in sales and strategies to use in order to overcome this.
Training your sales team in building relationships with customers.
We discussed these and lots more in the episode.
2022-03-1152 minLouise Lally PodcastRetail Relevancy with Ted Rubin and John Andrews growing your Retail Brand to the futureLouise will be discussing the future of Retail with two John Andrews a Retail strategist and thought leader and Ted Rubin a bestselling author and leading Marketing expert. They just released a book called "Retail Relevancy" that is filled with strategies and techniques around growing your Retail business.
We discussed:
How Retailers can drive omnichannel and customer first experiences both online and instore.
The supply chain challenges that emerged during Covid and how retailers can navigate around this through locally sourced suppliers and keeping the touch point for customers consistent when there are challenges.
Use a...2022-03-0852 min