Shows
Platform DiscoScaling Globally: Fastenal’s Unique Approach to Customer Acquisition & RetentionWHAT IS THE EPISODE ABOUT?In the episode we talk about the company’s approach to customer acquisition and retention. Jozef and Sascha highlight the importance of process mapping and lean solutions to tailor their services to each unique customer. This method ensures that they meet specific needs without additional costs, fostering strong customer relationships. We also touch on the challenges and strategies involved in global expansion, particularly in regions with different cultural and operational dynamics, such as Europe compared to places like Mexico.We also talk about the role of Fastenal's platform, Fastenal 360, in pr...2024-09-251h 08