Shows
Dental Tech Talks#45 - Bridging Technology and Empathy: How Intiveo is Redefining Patient EngagementIn this episode of Dental Tech Talks, Youssef Hanine sits down with Josh DeVries, CEO and co-founder of Intiveo, a patient-engagement platform trusted by more than 60,000 providers across North America. Josh shares how he went from modernizing academic dental software at Exan (Henry Schein One) to building Intiveo — a company that now automates over 90 million messages a year and supports 33 million patients. We explore how academic insights shaped Intiveo’s design, why communication is the backbone of patient trust, how DSOs use integration as a growth superpower, and what’s next as AI enters the world of patient experience.
2025-12-0542 min
The Patient Experience BlueprintThe WOW Factor: How to Create a Practice Patients Can’t Stop Talking AboutWhat does it really mean to create a "WOW" worthy patient experience in dentistry? In this inspiring episode, we interview Dr. Anissa Broussard — dentist, marketing agency founder, and the first female dentist podcaster — who shares her powerful philosophy around patient care and practice growth. Dr. Broussard’s approach goes far beyond clinical skill, focusing on treating every patient like family, connecting from the heart, and delivering unexpected moments of delight. From the way dental teams can welcome children to how practices can leverage digital marketing, her patient-first mindset shines through.
Whether you’re a dentist, office manager, or part of a dental...
2025-09-1544 min
The Patient Experience BlueprintA Patient Experience You Trust: Why SOC 2 Compliance Matters for HealthcareYour security standards shouldn’t stop at a BAA.
In this episode of The Patient Experience Blueprint, our CTO Owen Ingraham breaks down what it means to go beyond checkbox compliance. With SOC 2 Type II certification, Intiveo is setting a new standard for trust in the dental industry. “The framework is essentially a whole suite of policies and compliance targets that need to be met, not just at one point in time, but over an extended period of time where a third-party auditor is going to take the time to ensure that you’re meeting those compliance standards.” - Owen Ingraham...
2025-08-2035 min
The Patient Experience BlueprintMacro to Micro: The Future of Communications in DentistryIn this episode of The Patient Experience Blueprint, we speak with John Poli, Industry Principal for Healthcare at RingCentral, about the transformation of patient communications across dental practices — from large DSOs to single offices.
John breaks down how AI and UCaaS (Unified Communications as a Service) are helping streamline experiences, improve trust, and address industry-wide issues like burnout, patient retention, and staffing shortages. We also highlight the partnership between RingCentral and Intiveo — a powerful collaboration reshaping how dental providers communicate with their patients.
2025-07-1649 minThe Patient Experience BlueprintTransformative Power of Holistic Patient Support with Laura AlexisIn this episode of The Patient Experience Blueprint, we speak with Laura Alexis, the CEO and Founder of POP Recovery Systems, about why recovery shouldn’t stop at the OR doors. Laura shares the deeply personal story that inspired POP, a patient-centered platform designed to provide guidance, safety, and emotional support throughout the surgical journey.What you’ll hear:Why “Patients Over Profits” isn’t just a slogan — it’s the mission What a truly supportive pre-op and post-op patient journey looks like How POP blends technology with human care to create powerful outcome
2025-06-1848 minThe Patient Experience BlueprintHow to Scale a $1-Billion Oral Care Company with Dr. Jon MarashiWhat do Matt Damon, Cher, and Kate Hudson have in common? Their smiles were crafted by Dr. Jon Marashi — but that’s only part of the story. In this episode of The Patient Experience Blueprint, we sit down with the celebrity dentist and co-founder of Byte to talk about transforming dentistry through entrepreneurship. Dr. Marashi walks us through his journey from private practice to building a billion-dollar brand, and how he continues to innovate with products like the M Sonic Luxury Tonic toothbrush.
2025-05-2944 min
The Patient Experience BlueprintTracing Humanity Through Isotopes: Project FIND-EM and Forensic BreakthroughsThis episode of The Patient Experience Blueprint delves into Project FIND-EM, a groundbreaking initiative by the University of Utah that employs forensic isotope ratio mass spectrometry to help identify unknown human remains. Plus, we examine how Project FIND-EM intersects with the patient experience and discuss how participation can deepen the bond between patients and their dental providers, fostering trust and long-term engagement.
2025-05-0129 min
The Patient Experience BlueprintTracing Humanity Through Isotopes: Project FIND-EM and Forensic BreakthroughsThis episode of The Patient Experience Blueprint delves into Project FIND-EM, a groundbreaking initiative by the University of Utah that employs forensic isotope ratio mass spectrometry to help identify unknown human remains. Plus, we examine how Project FIND-EM intersects with the patient experience and discuss how participation can deepen the bond between patients and their dental providers, fostering trust and long-term engagement.
2025-04-2849 min
The Patient Experience BlueprintLeadership and Practice Management Tips with Dr. ArNelle WrightIn this episode, we sit down with ArNelle Wright, a seasoned dental professional and inspiring leader, to explore her journey in the dental field and uncover practical advice for shaping effective teams and dental practices. ArNelle shares the key traits of strong leaders, her view on mentorship, and discusses common challenges dentists face, such as practice management and aligning team goals — and shares potential solutions.
2025-03-1849 min
The Patient Experience BlueprintThe Power of Preventive Care: Value-Based Dentistry with Danielle ApostolonDanielle Apostolon from CareQuest Institute for Oral Health explains the shift towards value-based care in dentistry. Understand how this model prioritizes quality outcomes over the quantity of services, and how dental practices can adopt this approach to improve patient care and satisfaction. Danielle also explores how value-based care transforms the patient journey by focusing on preventive measures, personalized treatment plans, and long-term health benefits, ultimately leading to more satisfied and healthier patients.
2025-02-2524 min
The Patient Experience Blueprint5 Trends Your Dental Practice Needs to Know in 2025This episode, hosted by Intiveo’s CEO Josh DeVries, uncovers the trends from one of Initveo’s most popular content pieces: our annual trends report. Listen to get insight into the emerging patterns in the dental industry, identify upcoming opportunities, make future-focused decisions and understand how these trends may impact your business.
Take a look at our guide here: https://intiveo.com/trends-2025-guide/
2025-01-1424 min
CS RevSpeak - The Podcast for the Revenue-Driven Customer Success LeaderThe Strategic Shift: Preparing CS Teams for Revenue GoalsWhen Ryan Dalton joined Intiveo as Vice President Customer Experience Revenue, he made one thing clear: Customer Success would be a revenue-driving function.In this episode, Angeline Gavino sits down with Ryan to discuss how he strategically transformed the existing CS team’s charter to include expansion ownership within one year. Ryan shares the deliberate steps he took to build a strong foundation for this shift, including:Developing playbooks, role plays, and enablement programs to instill confidence in his team.Structuring responsibilities to ensure CSMs could focus on expansion without being overburdened.Redefining Sales an...
2025-01-0646 min
The Patient Experience BlueprintExcellence in Dental Care: Insights from Dr. Shahrooz YazdaniIn this episode, we are joined by Dr. Shahrooz Yazdani, CEO and Director of Yazdani Family Dentistry and Costello Family Dentistry. Dr. Yazdani, who earned his DDS degree with Honours from the University of Toronto and completed a prestigious two-year residency in North Carolina, brings a wealth of knowledge and a commitment to excellence in dental care. He will share his journey in dentistry, the importance of high-quality care, and how his practices maintain a commitment to patient satisfaction and clinical excellence. Discover how Dr. Yazdani's dedication to advanced training and continuous improvement sets his dental practices apart and...
2024-12-1255 min
The Patient Experience BlueprintRevolutionizing Dental Equipment Management with Jinesh PatelJinesh Patel, CEO of UptimeHealth, discusses the impact of equipment downtime on dental practices and introduces strategies to prevent it. Learn how innovative technology can automate medical device management, enhance patient care, and reduce operational costs. Jinesh will also highlight how these improvements directly benefit the patient experience by minimizing disruptions in care, ensuring timely treatments, and maintaining high standards of safety and reliability in dental procedures.
2024-11-2046 min
The Patient Experience BlueprintIntegrating Medical and Dental Care: The Future of Dentistry with Dr. Jessica PhararIn our most recent podcast episode, Integrating Medical and Dental Care: The Future of Dentistry, we are joined by Dr. Jessica Pharar of the Pharar Foundation. November is Mouth Cancer Action Month, making it a perfect time to talk about the importance of dental care for cancer patients. The Pharar Foundation has made it a priority to transform the lives of patients affected by cancer through their dental health.
2024-10-3141 min
The Patient Experience BlueprintInnovations in Implant Dentistry: A technological leap with Dr. Alex GruenbergDr. Alex Gruenberg, an expert in robotic-assisted dental surgery, shares his experiences with the Yomi Robot and how it has transformed his practice. Discover the benefits of a fully digital workflow and the future of implant dentistry. Dr. Gruenberg also discusses how these technological advancements enhance the patient experience, offering more precise, less invasive procedures, shorter recovery times, and higher satisfaction rates through improved outcomes and streamlined care processes.
2024-10-2230 min
DrBicuspidThe numbers behind the power of text messaging in dentistryIn this episode, Kevin Henry speaks with Josh DeVries, CEO of Intiveo, about the critical role of patient engagement in dental practices, particularly through the use of text messaging. They discuss findings from the Dental Patient Engagement 2024 Benchmark Report, highlighting the surprising trends in communication preferences among different age demographics, especially seniors. The conversation emphasizes the importance of timely, relevant, and actionable communication to improve patient engagement and appointment confirmation rates, as well as strategies for re-engaging patients who have not been in for a while.
Learn more about Intiveo and the report mentioned in the podcast at https://intiveo...
2024-10-0515 min
The Patient Experience BlueprintThe Basics of Dental Data SecurityJoin us for this insightful discussion with Intiveo Co-Founders, Owen Ingraham and Nathan Devries.In this episode, we delve deep into the fundamentals of dental data security, a critical aspect of modern dental practice management. As dental practices increasingly rely on digital records and online systems, the importance of protecting patient information has never been greater. We'll explore why robust data security measures are essential for maintaining patient trust, ensuring regulatory compliance, and safeguarding against financial loss.
In this episode, Nathan and Owen share actionable insights and best practices to help dental professionals safeguard their data, prevent breaches...
2024-09-1828 min
The Patient Experience BlueprintPatient Metrics Matter: Industry Benchmarks You Should KnowIn this webinar, Intiveo’s VP of Customer Experience, Ryan Dalton, provides insights into which success metrics are the most meaningful for dental and oral surgery practices. We walk you through which benchmarks help you measure the success of your patients’ experience and your engagement with them. Some of these benchmarks include:
Confirmation rates
New social reviews
Survey response rates
Recall successes
And more!
We provide context for each metric and benchmark, giving you the information you need to strategize for patient engagement at your practice!
2024-08-2117 min
The Patient Experience BlueprintHappy Staff, Happy Patients: The Key to a Thriving Dental PracticeJoin us for an insightful episode of The Patient Experience Blueprint, where we explore the vital link between staff satisfaction and patient satisfaction in dental practices. We are thrilled to introduce Monica from Blossom Dental Consulting, who brings a wealth of experience and expertise in transforming dental practices through positive staff engagement.
In this episode, we'll delve into the direct correlation between happy staff and happy patients, uncovering how high staff morale translates into better patient care. Monica will share her insights and practical strategies for creating a positive and supportive work environment, backed by real-world examples...
2024-07-2528 minThe Patient Experience BlueprintHappy Staff, Happy Patients: The Key to a Thriving Dental PracticeJoin us for an insightful episode of The Patient Experience Blueprint, where we explore the vital link between staff satisfaction and patient satisfaction in dental practices. We are thrilled to introduce Monica from Blossom Dental Consulting, who brings a wealth of experience and expertise in transforming dental practices through positive staff engagement.
In this episode, we'll delve into the direct correlation between happy staff and happy patients, uncovering how high staff morale translates into better patient care. Monica will share her insights and practical strategies for creating a positive and supportive work environment, backed by real-world examples...
2024-07-2418 min
The Patient Experience BlueprintNavigating Referral Roadblocks: Insights from Industry ExpertsFrom communication breakdowns to logistical hurdles, we shed light on the various obstacles that practices face when transferring patients between practices and specialties. Through engaging discussions and real-world examples, listeners will gain valuable strategies and best practices for navigating referral processes more effectively. Whether you're a practice seeking to enhance patient care coordination or a patient interested in understanding the complexities of referrals, this episode offers invaluable perspectives on streamlining the referral journey for better outcomes. Tune in to discover how collaboration, communication, and innovation can pave the way for smoother transitions and improved patient experiences in healthcare.
2024-07-0310 min
The Patient Experience BlueprintBeyond the Handshake: Strategies for Meaningful Communication with New Dental PatientsJoin us for this episode of The Patient Experience Blueprint as we delve into the realm of effective communication with new dental patients. In this episode we will explore techniques to go beyond surface interactions and create lasting connections. Sara Van Kruyssen joins Intiveo, and will share practical strategies for building rapport, fostering trust, and addressing patient concerns right from the initial encounter. Whether you're a seasoned practitioner or a newcomer to the field, this webinar promises valuable insights to enhance patient engagement and satisfaction in your dental practice.
2024-05-2218 min
The Patient Experience BlueprintPatient Pipeline: Navigating Best Practices for AcquisitionYou got into dentistry to help support great oral health outcomes. So why are we talking to you about marketing? Having a good marketing strategy is an important way to grow your dental or oral surgery practice. Leveraging word-of-mouth in the digital sphere can help you cast your net wide as you find loyal patients to connect with your practice. In this episode of “The Patient Experience Blueprint” Intiveo’s Meghan Clark sits down with Melissa Barlock of Enspire Dental Opportunities to discuss dental marketing strategies - and to help you take a fresh look at what you're already doing...
2024-04-2542 min
The Patient Experience BlueprintLost in Translation: The $300,000 to $3 Million Impact of MiscommunicationMost patient management software contains a few ‘communication’ features - but what if we told you that practices are still miscommunicating despite these tools?
The costs of miscommunication for dental practices can be high. This is true not only between dental practice and patient, but between practices themselves as well (such as communication for referrals). These costs are not always obvious, but in this podcast, Intiveo CEO and Cofounder Josh DeVries will take a close look at what they are.
The good news is that identifying the causes of miscommunication has enormous benefits for your prac...
2024-03-2815 min
The Patient Experience BlueprintRevitalizing Your Dental Team: Strategies to Mitigate Staff BurnoutIn recent years, the workload at dental practices has undergone significant transformations, leading to staff members increasingly sacrificing breaks and working overtime to keep up with daily demands. However, there's a beacon of hope in the form of innovative software solutions. In this episode, moderated by Nathan DeVries, Co-founder and CCO of Intiveo, we delve into the pivotal role software plays in alleviating staff burnout while enhancing practice efficiency.
Joining us are esteemed guests Dr. Sean Lim, OMS at Implant Surgical Centre (Toronto); Monica Watson, Dental Consultant at Blossom Dental Consulting; and Melissa Barlock, Dental HR Consultant...
2024-02-2749 min
The Patient Experience Blueprint3 Ways to Fix the Post-Pandemic WorkloadIn this webinar, we’ll dive deep into the way the workload has changed in the dental industry since 2020 - and what dental practices can do to reduce staff burnout and regain equilibrium in the workplace. Joining us for this dynamic, insightful webinar is Nick Sartore, Manager of Customer Onboarding at Intiveo. Nick brings valuable insights gained from 3.5 years in the dental industry and an impressive 12-year track record in CX work. His expertise will contribute to the discussion, helping set you on the path to finding the right tools for your dental practice.Some of the main wa...
2024-02-2126 min
Orthodontic Products PodcastOrthodontic Trends for 2024 with Intiveo CEO Josh DeVriesIn a recent Orthodontic Products podcast episode, Chief Editor Alison Werner interviewed Josh DeVries, the founder and CEO of Intiveo, a cloud-based patient communication software tailored for dental and specialty practices. Intiveo offers features like automated appointment confirmations, recall reminders, booking requests, and reputation management. The discussion delved into trends shaping the orthodontic industry in 2024 such as personalized treatment plans, the growth of adult orthodontics, diverse patient engagement strategies, and advancements in technology that promise to enhance care options for patients and streamline practice workflows. DeVries emphasized the significance of personalized tre...
2024-02-0118 min
The Patient Experience BlueprintBeyond the Basics: Webinar on Elevating Dental Patient Experiences from CRAWL to RUN!Join Intiveo’s Senior Customer Experience Manager Raquel Dreesen as we explore the CRAWL, WALK, and RUN levels of patient experience. In this dynamic webinar, we will explore the different logistical and emotional levels of what patients experience at dental practices.We will take a deep dive into how manual tasks shape the CRAWL level of the patient experience; how simply choosing and using a few features of software is a great start at the WALK level; and what the RUN level looks like with software in place, all of its features in use. From the emotional perspective, we...
2024-01-2417 min
Financial FlossingEp 130: How Will Financial Pressures Reshape Dentistry?How is the dental industry adapting to its financial challenges?Join host Ross Brannon and guest Josh DeVries, CEO of Intiveo, in a compelling discussion on this topic.Josh DeVries, the CEO of Intiveo, offers a unique perspective on the financial aspects of dentistry. His work at Intiveo revolves around patient engagement solutions, addressing the high borrowing costs and substantial capital investments challenging dental practices. DeVries understands patient financial constraints and promotes adaptable treatment and payment strategies.This episode of "Financial Flossing" delves into various aspects of the current financial climate in dentistry. Discussions include the impact of financial pressures...
2024-01-0328 min
The Patient Experience BlueprintCrafting a Welcoming Environment: Patient-Centered Oral Surgery“Patient-centered care” is more than a buzzword; it’s a fundamental shift in developing treatment plans and providing patient care, and it benefits patients as well as the practices. In this episode moderated by Josh DeVries our co Founder and CEO of operations, our panelists explore curating the experiences of oral surgery patients. You’ll hear practice leaders discuss innovations that transform the patient experience at their oral surgery practices, and you’ll find out how they are using technology and compassionate care to make a difference in oral surgery.
2023-12-0737 min
The Patient Experience BlueprintNavigating the Future: Top 3 Dental Industry Trends for 2024Join us as we look ahead to the future of the dental industry!
Navigating the Future: 3 Dental Industry Trends for 2024 to learn more about issues that will affect your dental practice in 2024. Are you wondering how the economy will impact your practice? Curious to learn more about how different industry innovations will affect you and your team? We discuss these trends and more in this engaging podcast.
Hosted by Intiveo’s VP of Customer Experience, Ryan Dalton, listeners can use this opportunity to get inspired to strategize in 2024. Listen now to gain knowledge for ac...
2023-11-2121 minThe Patient Experience BlueprintMaximizing Patient Referrals with Intiveo's Referral Management Add-OnYou already know the power of our software in optimizing patient engagement and administrative tasks for your practice. Now, it's time to unlock another layer of efficiency and growth with our Referral Management Add-On.
Join us for this insightful podcast that aims to simplify your referral management process, empowering you to receive and manage patient referrals effortlessly right from your Intiveo software.
What You Will Learn:
Quick Overview: Get a concise explanation of the Referral Management Add-On and how it can seamlessly integrate into your existing Intiveo software.
Impact on Your Practice: Uncover the...
2023-11-2123 min
The Patient Experience BlueprintAligning Patient Experience Across Multiple LocationsIntiveo is delighted to host you for a dynamic webinar that goes in depth on how you can align your patients’ experiences across multiple locations. Hosted by our CCO and co-founder, Nate DeVries, we will cover a number of important facets of the patient experience for multiple locations, including:
What the patient experience actually entails
What defines your brand and why you should care
How software fits into these elementsResources to move forwardAnd more!
2023-11-2115 min
The Patient Experience BlueprintWelcome to The Patient Experience BlueprintWelcome to The Patient Experience Blueprint, the podcast where we dive into the dynamic world of dentistry and technology. Join Intiveo as we have engaging discussions with experts, dental professionals, and industry leaders who share their insights on the latest trends and innovations in the field. Don't miss an episode – subscribe now and stay informed about the future of dental care.
2023-11-2101 min
Oral Surgery Admin's Time Out: Practice Management Success TipsCrafting a Welcoming Environment: Patient-Centered Oral Surgery"Patient-centered care" is more than a buzzword; it's a fundamental shift in developing treatment plans and providing patient care, and it benefits patients as well as the practices. In this episode moderated by Josh DeVries from Intiveo, our panelists explore curating the experiences of oral surgery patients. You'll hear practice leaders discuss innovations that transform the patient experience at their oral surgery practices, and you'll find out how they are using technology and compassionate care to make a difference in oral surgery.
2023-11-0737 min
Oral Surgery Admin's Time Out: Practice Management Success Tips105 - Patient Communication Success Tips with IntiveoJoin Melissa Hathcock (Fort Worth Oral Surgery) and Joshua DeVries (Intiveo) as they discuss the importance of effective and efficient patient communication in guiding patients through the complex procedures your OMS practice performs, what features an OMS practice administrator looks for in a reminder service, and how examining your patient communication process and help you save time and remain adaptable. For resources and transcript, visit https://bit.ly/somsa-ep-105
2021-07-2914 min
The Trinity Western University Alumni Spotlight2.7 Owen Ingraham: Moral and Ethical Implications of TechnologyOwen Ingraham is the Chief Technology Officer of Intiveo, a unique patient communication software company that works with dental offices in North America, founded in 2010 by TWU alumni brothers Joshua and Nathan Devries. In 2019, Owen’s hard work was recognized when he received the CTO of the Year Award from Business in Vancouver. Join us for a discussion on Owen’s journey from a student at TWU to a leader in the Vancouver tech industry, and hear some of his insights on the moral and ethical implications of technology in our ever changing world.
2020-11-0500 min
BIV TodayInaugual CTO award winner, Owen IngrahamOn this episode, BIV's inaugural CTO of the Year award winner Owen Ingraham discusses the past year at Intiveo, and tech trends that have accelerated as a result of the pandemic.See omnystudio.com/listener for privacy information.
2020-09-1112 min