Shows
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace TechnologyENCORE: Innovation and Inspiration for Facility Management, CRE, and Workplace Leaders with Kay Sargent, Geoff Snavely, and Sarah Sims, CWPOne of the highlights of 2024 was creating a full video podcast with Kay Sargent of HOK, Geoff Snavely of MilliCare, and Sarah Sims, CWP of Earthjustice to celebrate our 300th episode! Recorded and filmed at the HOK offices in Washington, DC, the panel discusses the evolution of the FM industry, changing cultures and the need for flexibility, all while emphasizing the opportunity listeners have to ensure the sustainability of work and the wellbeing of employees. Revisit this milestone with me! Watch the full video on YouTube: https://youtu.be/TTK92bzCKjg?si=8w4luE6Qub5heChp 2024-11-2652 min
Connected FMAdapting to Radical Change in Facility Management: World Workplace Education Session PreviewToday we are bringing you a special episode, featuring a snippet from Eptura's podcast "Workplace Innovator" with host Mike Petrusky. Mike sits down with guests, Lena Thompson, an IFMA Fellow and serves on the IFMA Global Board of Directors, Kay Sargent, Senior Principal & Director of Thought Leadership, Interiors at HOK, Mayra Portalatin, Vice President of Facilities Services at NVE, Inc., and Geoff Snavely, Vice President & General Manager at MilliCare by EBC Carpet Services. Together, they discuss their upcoming education session at IFMA’s World Workplace 2024 in San Antonio, Texas titled 'Radical Change in FM: Lean In or Be...2024-09-2424 min
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace TechnologyEp. 320: “Radical Change in FM” – IFMA’s World Workplace 2024 Preview with Lena Thompson, Kay Sargent, Mayra Portalatin, and Geoff SnavelyLena Thompson, IFMA Fellow, FMP, SFP serves on the IFMA Global Board of Directors, Kay Sargent, FASID, FIIDA, CID, LEED® AP, MCR/w, WELL AP is Senior Principal & Director of Thought Leadership, Interiors at HOK, Mayra Portalatin, SFP, LEED AP is Vice President of Facilities Services at NVE, Inc., and Geoff Snavely, LEED AP is Vice President & General Manager at milliCare by EBC Carpet Services. Mike Petrusky hosts a roundtable discussion with these industry-leaders as they prepare to present a session called “Radical Change in FM: Lean In or Be Left Behind” at IFMA’s World Workplace 2024 in San Antonio...2024-09-0327 min
The Clean SlateDisruptive Discovery in Work and Life | The Clean Slate with Geoff Snavely of MillicareIn this episode, we sit down with Geoff Snavely from Millicare for an insightful conversation that ranges from practical floor care tips to the philosophical aspects of facility management.We discuss best practices for keeping your floors clean and why it's essential, how vendors can be better partners for facility managers, aiming for the same goal of maintaining immaculate work environments, and the importance of back-to-work strategies in current times and how facility management plays a crucial role.Don't miss out—tune in now and elevate your facility management game!Follow OpenWorks and Tr...2024-06-1153 min
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace TechnologyEp. 300: “A Milestone Celebration” – Innovation and Inspiration for Facility Management, CRE, and Workplace Leaders with Kay Sargent, Geoff Snavely, and Sarah Sims, CWPKay Sargent of HOK, Geoff Snavely of MilliCare, and Sarah Sims, CWP of Earthjustice are all past guests of the show and inspiring leaders in our world of facility management, corporate real estate, human resources and the workplace. Mike Petrusky hosts a live roundtable discussion to reflect on where we have been and to explore the changing landscape of the workplace, the impact of technology, and the importance of human-centric leadership. Recorded and filmed at the HOK offices in Washington, DC, the panel discusses the evolution of the FM industry, changing cultures and the need for flexibility, all while...2024-04-0953 min
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace TechnologyEp. 275: “Always a Two-Way Street” – Building Trust in the Workplace with Noelle Mykolenko of Trusted Advisor Associates & Geoff Snavely of milliCare by EBCNoelle Mykolenko is CEO at Trusted Advisor Associates where she is passionate about helping organizations grow through deepening trust relationships and Geoff Snavely is Vice President & General Manager at milliCare by EBC where he is impassioned by building trust-based customer relationships through a consultative approach. Mike Petrusky asks Noelle and Geoff to share practical advice for workplace leaders hoping to navigate the tensions between return to office policies and workforce demands for flexibility. They explore the importance of trust in professional relationships, the principles of trust, and how trust can be scaled within organizations. Building a culture of trust...2023-09-2631 min
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace TechnologyEp. 232: What Does It Take To Be An FM Innovator Today? with Kay Sargent, Mayra Portalatin, Lena Thompson and Geoff SnavelyKay Sargent is Senior Principal & Director of WorkPlace at HOK, Mayra Portalatin is Vice President of Facilities Services at NVE, Inc., Lena Thompson is Director of Building Operations & Administrative Services at the American Psychological Association and Geoff Snavely is Vice President & General Manager at milliCare Floor & Textile Care. In October 2022, Mike Petrusky hosted a live webinar called “What Does It Take To Be An FM Innovator Today?” where he and the panel revisited their “5-Year Podcast Reunion Show” during IFMA’s World Workplace 2022 in Nashville. The powerful conversation sparked interest in the facility management community as these leaders discussed changes to...2022-11-0824 min
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace TechnologyEp. 200: Answering the Questions That Really Matter about the Workplace with Author Geoff Snavely of MilliCare Floor & Textile CareIt’s Episode #200 and Geoff Snavely is back for another special edition of the show! Mike Petrusky is on the hot seat once again as these long-time collaborators explore all that has changed in the world of work and the workplace over the past two years. Geoff is Vice President, General Manager and Part-Owner of Millicare Floor and Textile Care and the author of the book “Disruptive Discovery: Uncovering the Stuff That Really Matters”, which is the basis for the “Questions That Matter” during this honest conversation. Mike and Geoff have a tradition of discussing difficult issues and they try to off...2022-03-1541 min
Indoor VoicesTraining Is Foundational to Facility MaintenanceGuest Bruce DeLoatch shares his insights as an IICRC instructor, including: The intersection between odor control and indoor air qualityThe importance of agitation to the cleaning processWhy training is especially vital when working with disinfectantsThe difference between providing training and building protocols Why people trained in Odor Control or Restoration were a step ahead in responding to pandemic cleaning needs2021-11-2223 min
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace TechnologyEp. 183: “Disruptive Discovery: Uncovering the Stuff That Really Matters” with Author Geoff Snavely of Millicare Floor and Textile CareGeoff Snavely is Vice President, General Manager and Part-Owner of Millicare Floor and Textile Care, and now an author who describes himself as a well-intentioned contrarian who passionately embraces his WHY of being a positive difference-maker in the lives of people so that they feel motivated to become the best possible versions of themselves. Mike Petrusky asks Geoff about the process of writing his new book “Disruptive Discovery: Uncovering the Stuff That Really Matters” which describes a facilitation model that encourages people to take action by asking the right questions and uncovering the deeper needs of those around us as w...2021-10-2624 minIndoor VoicesThe Healing Power of DesignGuest Ana Pinto-Alexander shares her insights on designing for healthcare, including: The principals behind healthcare design, and the wide variety of aspects that have to be considered How design impacts the healthcare experience of patients, visitors, and staffThe importance of choosing the right materials in healthcare designHow effective design can make healthcare facilities more efficient and more adaptableHow artificial and natural light affects patient health and recovery2021-10-2530 minIndoor VoicesAsking the Questions That Matter in the WorkplaceGuest Geoff Snavely talks about his new book, Disruptive Discovery, and how asking the right questions can uncover the stuff that really matters. This episode discusses:How “disruptive” discovery goes deeper than surface discovery, and why that’s important Why “Dare to Dream” questions can help move us from where we are to where we’d like to beWhat we would ask the workplace if we could take it out for a drinkHow asking the right questions may help us build greater trust as we return to the workplaceYou can watch the video version of this conversation...2021-10-1140 minIndoor VoicesThe Bright Future of LightingGuest Elizabeth Monts of the Schneider Company shares her insights on lighting trends, including: The cost benefits and sustainability of LED retrofitsKelvin units and the temperature scale of lightingCircadian lighting, and how it can impact occupants How the latest trends in lighting can help increase business productivity2021-09-2727 minIndoor VoicesFocusing on the WELLness of Building OccupantsGuest Gayathri Unnikrishnan of the International Well Building Institute shares her insights on WELL certification, including: The history and evolution of WELL certification How WELL certification differs from other building certifications such as LEEDHow WELL v2 provides a customizable roadmap for different facilities to tailor their approach to occupant wellnessWhat health equity is, and how certifications such as WELL can help drive itHow the WELL Building program impacts building occupants even when they are working from home2021-08-3029 minIndoor VoicesThe Health Costs of Our Everyday MaterialsGuest Antonio Holguin of Autex Acoustics shares his insights on material health in commercial spaces, including: How many common materials can impact the health of both end users and those involved in the manufacturing processWhat to consider when selecting materials for a facility, including Environmental Product Declarations (EPDs) and Health Product Declarations (HPDs)A look at the lack of regulation regarding material healthHow architects, designers, and other specifiers can help drive demand for more health-conscious materials2021-08-1625 minIndoor VoicesThe Inside Dirt on Effective Carpet CleaningGuest Stephen Lewis, Technical Director for milliCare, shares his insights on carpet in commercial facilities, including: The impact that carpet has on employee health and comfort, especially as they return to officeThe damage hand sanitizer and wayfinding stickers can cause to your flooring, and how to mitigate itHow to double the lifespan of your facility’s carpetThe importance of regular vacuuming, and how to choose the right vacuumWhat to consider when selecting a sustainable carpet cleaning program2021-08-0217 minIndoor VoicesSustainability in the Built EnvironmentGuest Mike Johnson, Director of Sustainability for 3form, shares his insights on sustainability in the built environment, including: The architecture & design industry’s immense impact on global climate emissionsHow marketplace demand drives progress in sustainabilityThe importance of measuring the footprint of the products we useHow the Living Building Challenge and other programs are leading the way How social equity figures into sustainability in the built environment2021-07-1925 minIndoor VoicesSetting the Standard for Industry CertificationGuest Kevin Pearson, the Chairman of IICRC's Board of Directors, shares more about "The Institute," including: The organization's history and missionThe importance of industry standards and IICRC's role in certificationHis experience on the board and as chairmanThe process of creating or revising standards within the IICRCWhy IICRC trained businesses were better positioned to respond to the pandemic2021-07-0529 minIndoor VoicesIs Your Workstation Working Against You?Guest Nick Camp from FMG shares his expertise on workstation ergonomics, including: Why the standard desktop height is not ideal for most peopleThe impact of keyboard trays and other ergonomic workstation featuresWhether sit/stand desks live up to the hypeErgonomics' importance in the post-pandemic office landscapeWhat to consider when selecting an ergonomic task chair2021-06-2237 minIndoor VoicesProtecting Health with Green CleaningGuest Steve Ashkin from The Ashkin Group shares his expertise on green cleaning, including: The history of green cleaning and how green cleaning products have become less expensive and more effective over timeThe impact green cleaning has on building occupants and on cleaning personnelThird-party certifications & how they relate to green cleaningGreen cleaning's role in the healthy building movement, including LEED, WELL, Fitwell and more2021-06-0736 minIndoor VoicesConfessions of a Carpet NerdGuest Dan Shuffelton from Milliken Floor Covering shares his expertise on carpet, including: Solution dyed carpet versus printed carpetHow carpet backing can affect carpet longevity and wearThe importance of selecting the right carpet to mitigate subflooring moistureCarpet's impact on indoor air quality and occupant health and wellness2021-05-2436 minIndoor VoicesThe New Generation of Facility ManagementGuest Melissa Levy from Insight Global shares her expertise on facility management, including: Which industry resources she has found valuableReducing pain points through system implementation Supporting company goals through facility managementFacility management’s impact on occupant comfort & employee retention2021-05-1034 minIndoor VoicesIndoor Air Quality & the Case of the Ham SandwichGuest Steve Willis shares his expertise on indoor air quality (IAQ), including: Which facility issues can negatively impact IAQWhat VOCs are how they relate to IAQWhat's involved in IAQ testing and reportingHow to be proactive about IAQ with preventative and practical measures How the pandemic has affected IAQ, and how to plan for reopening your facility2021-04-2640 minIndoor VoicesThe INs & OUTs of Entryway SystemsGuest Donald Hooper from Milliken shares his expertise on entryway systems, including:The effect entryway systems have on indoor air qualityThe budgetary pros/cons of entryway systemsThe differences between installed walk-off product and entryway mattingHow entryway systems impact occupant safetyWhether or not entryway systems have to be ugly!2021-04-1218 minIndoor VoicesWhat Does the Office Sound Like Post-Pandemic?Guest Andy Vawter from MPS shares his expertise on workplace acoustics, including:The link between acoustics and occupant healthWhy noise is often cited as a leading source of dissatisfaction in workplacesWhy acoustics may play an even more important role as employees return to the officeHow acoustics play a role in the WELL Building StandardHow we can improve acoustics on our Zoom calls from home2021-03-2928 minIndoor VoicesWhat Does the Office Sound Like Post-Pandemic?Guest Andy Vawter from MPS shares his expertise on workplace acoustics, including:
The link between acoustics and occupant health
Why noise is often cited as a leading source of dissatisfaction in workplaces
Why acoustics may play an even more important role as employees return to the office
How acoustics play a role in the WELL Building Standard
How we can improve acoustics on our Zoom calls from home2021-03-2940 minIndoor VoicesTrends in DisinfectionGuest Stephen Leung from Contec, Inc. shares his expertise about disinfectant products and protocols, including:How COVID-19 has affected attitudes towards cleaning and disinfecting processes and productsWhich surfaces we should be including in our disinfection effortsWhat to consider when choosing the best disinfectant for your facility & its occupantsWhy it’s important to consider sustainability when choosing a disinfectant2021-03-2625 minIndoor VoicesWhat's Living in Your HVAC System?Guests Melinda and Bob Allen from Allen & Co. Environmental Services share their expertise on HVAC systems, including:How HVAC cleaning and HVAC maintenance differ, and why regular cleaning is vital to occupant healthHow HVAC cleaning affects indoor air qualityHow unexpected factors can contribute to mold growth in your HVAC systemWhether UV light is an effective treatment for COVID-19 and other viruses2021-03-2630 min
The milliCare Franchise Opportunity Meets with Franchise InterviewsWe have a great show today. We are meeting Steve Willis, managing director for milliCare. milliCare’s history can be traced all the way back to 1865! milliCare provides total care for your carpets, floors & textiles.
When you choose milliCare for commercial floor cleaning services for your business or property, you’ll see why they are a leader in the industry. Their formally trained experts craft programs to meet your facility’s individual needs and extend the usable life of your carpets and floor surfaces. They know that no two facilities function in exactly the same way, so they pride themselves on their...2021-01-2936 min
Networking it’s your SuperpowerNetworking: Trish Jensen, Millicare FLOOR & TEXTILEOwner of MilliCare Floor and Textile Care franchise in St. Louis. We are an industry leader in environmentally friendly floor care for commercial spaces.
With more than 20 years of experience and certified technicians on staff, we give superior service to our clients in footprints from 1500+ square feet through our customized care plans that are specifically designed for each client's needs. We provide a professional and healthy work place for our clients so they can focus on their business.
We are ready to on board new clients today! Let's schedule a time to discuss your floor...2020-08-0823 min
The MindShift Podcast with Darrell Evans38: Brian Pearson on Franchise Consulting SuccessWant to turn AI and digital disruption into your competitive advantage as a service-based business? Join the MindShift Inner Circle. Want help to market, grow, and scale your business? Schedule a free strategy session.In this episode:Brian Pearson CFE has been in the franchise industry for over 21 years and attained his designation as a Certified Franchise Executive in 2007. He began his franchise career with Millicare Environmental Services, and then moved on to Cendant Corporation and excelled with President’s Club recognition with Jackson Hewitt Tax...2020-06-3047 min
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace TechnologyEp. 112: Why Trust is Essential When Planning our Return to the Office with Kelly Johnson & Geoff SnavelyKelly Johnson is Director of Facility Services at the Association of American Medical Colleges (AAMC) and Geoff Snavely is Vice President and General Manager at Millicare Floor & Textile Care and they both are leaders at the Capital Chapter of IFMA in Washington, DC. Kelly and Geoff joined Mike Petrusky and his co-host Madison Dujka on a recent “Workplace Innovator Interactive Livestream” to discuss return to the office planning and how trust plays an essential role in helping individuals in our organizations navigate the challenges of the COVID-19 pandemic. This podcast episode captures a little bit of the fun, conversational tone...2020-06-0920 min
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace TechnologyEp. 100: A Celebration of our 100th Episode featuring the Mike Petrusky Interview by Geoff Snavely of MilliCare Floor & Textile CareGeoff Snavely hosts a special edition of the show as we celebrate this major milestone for “The Workplace Innovator Podcast” – Episode #100! The tables are turned for Mike Petrusky when Geoff takes over asking the questions with the help of past guests of the podcast, including Thomas L. Mitchell, Jr., CFM, CFMJ, IFMA Fellow, Kay Sargent, David Wagner, Andrea Sanchez, Rex Miller, Robert D. Fox, AIA, IIDA, LEED AP, and Arnold Levin. Mike and Geoff swap stories about lessons learned from the industry leaders who have visited the show, while providing inspiration for facing our fears and chatting about music (and mu...2020-03-1745 min
Workplace Innovator Podcast | Enhancing Your Employee Experience | Facility Management | CRE | Digital Workplace TechnologyEp. 13: So What? Understanding Changing Needs in a Changing Workplace | Geoff SnavelyGeoff Snavely is Vice President and General Manager at Millicare Floor & Textile Care where he is a leader with great insight about managing people in our industry. Mike Petrusky and Geoff have been long-time friends and volunteers at the Capital Chapter of IFMA where they share a passion for workplace partnerships. They get together every few months to discuss trends in the marketplace and the facility management community and Geoff is not afraid to ask the difficult questions that challenge the status quo. During this conversation, Geoff and Mike share their admiration for Kay Sargent and her understanding of...2018-06-2620 min
The Facility Management Innovator PodcastEVENT ANNOUNCEMENT: The FM Innovator Summit featuring "The Big Shift" by Kay Sargent | 10/19/17 | Houston, TX“The FM Innovator Summit” will take place during IFMA's World Workplace in Houston, TX at 6:30am on October 19, 2017! A full BREAKFAST BUFFET served An inspirational "LIVE PODCAST" experience Keynote by KAY SARGENT For the first time ever, “The FM Innovator Nation” will gather during IFMA's World Workplace in Houston, TX! With a mission to inspire and motivate our FM community, we'll help build partnerships that will allow us to face the workplace evolution together! Our belief is that a true "culture of collaboration" is required to help industry-professionals innovate and adapt in order...2017-08-1819 min
The Facility Management Innovator PodcastEpisode 7: Consultative Selling to FMs | Geoff Snavely - Millicare by EBC | "The Challenger Sale" | "Spin Selling"Building a culture of collaboration in the FM community is essential for workplace success. On this episode, Mike Petrusky talks with Geoff Snavely about delivering tangible value to facility managers using the most effective sales, business development and management techniques. You'll hear valuable insights for both sales and facility management professionals alike. Topics discussed on this episode: Sales, team building & partner relationships. Determine ROI from association memberships & conferences. Differentiate your offering in an industry that has been commoditized. Geoff shares what he believes is the best show on TV today. Mike talks about his favorite U2 album. For more...2016-10-1722 min