Osappodcast - Podcast Details

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OSAP Observations Leading With Intention: Engagement, Experimentation, and CommunityIn this episode, host Jarrod A. Clabaugh, CAE, sits down with Angela Kisskeys, president of Associations North, to explore her path into association management and the evolution of the profession over the past 15 years. Angela reflects on how member engagement has changed, the need to stay focused amid shifting expectations, and why listening to members is essential to staying relevant. The conversation highlights the importance of experimentation, adaptability, and community-building, as well as the ongoing challenge of communicating the value of association management as a career. Angela also shares thoughtful insights on leadership, personal growth, and finding balance between...

2025-12-1923 min

OSAP Observations Leading the Room: Crafting Meaningful Learning ExperiencesIn this episode, host Jarrod A. Clabaugh, CAE, sits down with Erin Fischer and Mike McRee for a dynamic conversation about elevating leadership training and facilitation. Together, they unpack what it takes to design learning experiences that truly resonate—from understanding your audience and shaping participant-centered sessions to using storytelling as a powerful engagement tool. They also explore why prep work and post-session follow-up are essential for lasting impact. Throughout the discussion, Erin and Mike highlight the importance of continual growth, authentic connection, and creating spaces where leaders can learn, reflect, and thrive. This episode is sponsored by...

2025-11-2027 min

OSAP Observations Turning Policy Into Progress: How Associations Make Their Voices HeardIn this episode, host Jarrod A. Clabaugh, CAE, is joined by Mary Kate Cunningham, CAE, Chief Public and Governance Officer at ASAE, and Ali Bedford, vice president at Integer, for a conversation on the power of advocacy in advancing associations and nonprofits. Together, they unpack recent wins in tax reform and workforce legislation and share how effective storytelling, grassroots engagement, and strong relationships with policymakers can drive meaningful change. The discussion also highlights how smaller organizations can take practical, proactive steps to make their voices heard and influence policy at every level. This episode is sponsored by...

2025-10-2323 min

OSAP Observations Choose Your Ending: Resilience Strategies for AssociationsIn this episode, host Jarrod A. Clabaugh, CAE, sits down with keynote speaker, author, and resilience strategist Shawn Ellis. Shawn unpacks his signature Choose Your Ending Method and Five Cs of Radical Adaptability—calm, clarity, courage, confidence, and community—showing how these principles help association leaders let go, adapt, and grow in a rapidly changing environment. He also shares his personal journey into the association space, the inspiration behind his method, and why embracing vulnerability and authentic communication leads to stronger accountability and collective success. This episode is sponsored by Clark Schaefer Hackett Business Advisors. ...

2025-09-2924 min

OSAP Observations The Power of Empathy and Authentic Connection in LeadershipIn this episode, host Jarrod A. Clabaugh, CAE, welcomes Lowell Aplebaum, EdD, FASAE, CAE, CEO of Vista Cova and a recognized leader in association management and facilitation. Lowell reflects on his path from education into the association world, sharing how curiosity, intentionality, and authentic connection shape effective leadership. The discussion explores the growing need for genuine community in a noisy digital era, the rising importance of personalized communication, and the future of inclusive, equitable leadership. Lowell also underscores the vital role nonprofit associations play in advancing missions without partisanship, and he offers practical advice on empathetic listening and building...

2025-08-2926 min

OSAP Observations IMPACTful Conversations: Communicate with Clarity, Confidence, and PurposeIn this episode, host Jarrod A. Clabaugh, CAE, sits down with Patrick Donadio, CSP—renowned communication strategist, keynote speaker, author, and executive coach—to explore what it really takes to elevate both personal and organizational communication. Drawing from over two decades of experience, Patrick introduces his powerful six-step IMPACT process and unpacks common communication pitfalls, from unclear messaging to digital distractions. Together, they dive into the art of active listening, the need for intentional engagement, and the growing role of AI in shaping how we connect. Whether you're leading a team, planning an event, or trying to deepen member rela...

2025-07-3124 min

OSAP Observations The Power of Story: Building Community Through ConversationIn this episode, host Jarrod A. Clabaugh, CAE, chats with motivational speaker and improv comedian James Robilotta about the power of authentic conversations. Together, they explore how curiosity deepens human connection, why storytelling builds community, and the importance of prioritizing mental health and work-life balance. With humor and honesty, James offers practical insights for creating more meaningful interactions—in both personal and professional life. This episode is sponsored by the Ohio Trucking Association. OSAP Observations is produced by Association Briefings.

2025-06-2623 min

OSAP Observations Smarter Tech, Human Touch: AI in the Association SpaceIn this episode, host Jarrod A. Clabaugh, CAE, sits down with tech expert and keynote speaker Beth Ziesenis, affectionately known in the association world as "your nerdy best friend." Together, they explore Beth’s journey into the association space and dive into her latest book, "Real People, Real AI," which showcases the unexpected and creative ways everyday users are embracing AI in both personal and professional settings. Beth unpacks current trends in artificial intelligence, the growing importance of having an AI usage policy, and the exciting potential of tools like text-to-video technology. Despite the fast-paced evolution of AI, Jarrod an...

2025-05-2924 min

OSAP Observations Balancing High Tech and High Touch: Elevating the Member ExperienceIn this episode, host Jarrod A. Clabaugh, CAE, chats with keynote speaker and Black Tie Experience founder Bob Pacanovsky about the critical balance between technology and human connection in today's digital landscape. Bob shares how his personal journey led him to the nonprofit world and a deeper understanding of what makes interactions truly memorable. Together, they explore how associations can enhance member engagement and customer service by combining innovative tech tools with intentional, high-touch experiences. You’ll also hear practical strategies for building trust, using storytelling to deepen relationships, and maintaining the human element at the heart of every in...

2025-04-3025 min

OSAP Observations The Business of Travel: Marketing, Funding, and the Future of Ohio TourismIn this episode, host Jarrod A. Clabaugh, CAE, sits down with Melinda Huntley, executive director of the Ohio Travel Association, to explore her journey in the travel economy and association management. They discuss how early engagement with associations shaped her career, the impact of federal funding cuts on Ohio tourism, and the challenges of economic uncertainty. Melinda also highlights the power of partnerships, strategic marketing, and collaborative storytelling in driving success for the travel industry and nonprofits alike. This episode is sponsored by Clark Schaefer Hackett Business Advisors. OSAP Observations is produced by Association Briefings.

2025-03-3126 min

OSAP Observations Navigating HR Challenges: Legal Shifts, DEI, and Workforce TrendsIn this episode, host Jarrod A. Clabaugh, CAE, speaks with Cathleen Snyder, SPHR, SHRM-SCP, director of training & development at Clark Schaefer Strategic HR. They explore the impact of recent executive orders on DEI programs, strategies for navigating HR challenges, and how to support a multi-generational workforce in today’s evolving job market. Cathleen shares practical insights on adapting to legal changes, retaining top talent, and strengthening workplace culture. She also highlights the value of relationship-building, professional networking, and continuous learning for long-term success. This episode is sponsored by Saling Simms Associates. OSAP Observations is produced by ...

2025-02-2526 min

OSAP Observations Sustaining Success: Board Engagement, Revenue Streams, and the Abundance Mindset for AssociationsIn this episode, host Jarrod A. Clabaugh, CAE, sits down with Avi Olitzky, president and principal consultant of Olitzky Consulting Group, to explore the shifting landscape of association and nonprofit management. Avi shares his journey into the association world and offers insights on change management, innovation, and the power of an abundance mindset. The conversation dives into micro vs. macro innovations, creating alternative revenue streams, and prioritizing member impact over sheer numbers. They also discuss the role of AI and emerging technologies in shaping the future of associations, along with strategies for engaging board members and optimizing organizational resources...

2025-01-3026 min

OSAP Observations Advocacy at Work: Protecting Associations Amid Tax ReformIn this episode, host Jarrod A. Clabaugh, CAE, talks with Mary Kate Cunningham, CAE, Chief Public and Governance Officer at ASAE, about upcoming tax reforms, healthcare changes, and their potential impacts on associations and nonprofits. Mary Kate highlights the critical need to educate lawmakers on the essential contributions of these organizations and shares proactive strategies, such as coalition building, to address legislative threats. Together, they emphasize the importance of vigilance and advocacy in safeguarding the missions and communities associations serve. This episode is sponsored by the OSAP Foundation. OSAP Observations is produced by A...

2024-12-2320 min

OSAP Observations Prioritizing Health: Wellness Tips for Association ProfessionalsIn this episode, host Jarrod A. Clabaugh, CAE, sits down with Sandi Jacobs, CEO of Life with Zest, to explore practical health and wellness strategies tailored for busy association professionals. Sandi shares the transformative power of a balanced diet, emphasizing how food choices can significantly impact life expectancy—shifting from a typical Western diet to an optimal one could add years to your life. The discussion also covers the crucial role of sleep, with tips on achieving the recommended 7-8 hours nightly, and creative ways to stay active even during a packed workday. Whether you're managing a board meeting or...

2024-11-2532 min

OSAP Observations Building Your Personal Brand Through Consistency, Adaptability, and AuthenticityIn this episode, host Jarrod A. Clabaugh, CAE, sits down with leadership expert and author Peter Margaritis, CSP, to explore the essentials of building a professional brand through consistency, authenticity, and adaptability. Peter discusses the importance of a strong digital presence and creativity, especially as AI and the pandemic reshape workplace dynamics. He also offers advice for young professionals, emphasizing patience, positivity, and embracing change as they grow in their careers. This episode is sponsored by TCS Software. OSAP Observations is produced by Association Briefings.

2024-10-3021 min

OSAP Observations Leading with Emotional IntelligenceIn this episode, host Jarrod A. Clabaugh, CAE, chats with Russ Webb, CAE, executive director of the Bay Area Apartment Association, about the role of emotional intelligence (EQ) in leadership. Russ shares insights on how leaders with strong EQ can build more engaged, happier, and productive teams by emphasizing self-awareness, empathetic listening, and a commitment to ongoing learning. They also explore how the COVID-19 pandemic has reshaped workplace dynamics and the growing importance of hiring for attitude and cultural alignment. This episode is sponsored by Saling Simms Associates. OSAP Observations is produced by Association Briefings.

2024-09-3024 min

OSAP Observations Mastering Strategic AI in AssociationsIn this episode, host Jarrod A. Clabaugh, CAE, sits down with tech expert and keynote speaker Beth Ziesenis, affectionately known in the association world as "your nerdy best friend." Beth delves into the strategic use of AI in associations, urging a thoughtful, methodical approach over haphazard implementation. She discusses the challenges of AI adoption, such as the abundance of vendors and the lack of standardization, and shares practical examples of AI tools. Beth also emphasizes the importance of integrating AI into associations' tech stacks and providing training for both staff and members. This episode is sponsored by B...

2024-08-2925 min

OSAP Observations Fostering Strategic Curiosity and Embracing InnovationIn our inaugural episode, host Jarrod A. Clabaugh, CAE, interviews Lowell Aplebaum, EdD, FASAE, CAE, CEO of Vista Cova and an expert in association management and professional facilitation. Lowell shares his journey into the association world, beginning with his work at the American Institute of Chemical Engineers, where he enhanced student membership through relationship-building and innovative leadership structures. The conversation covers the significance of creating inclusive communities, encouraging diverse voices, and fostering strategic curiosity within boards for better decision-making. They also explore adapting to technological advancements like AI, promoting skill development, and the evolving dynamics between experienced and younger...

2024-07-2530 min

OSAP Observations OSAP Observations TrailerThe Ohio Society of Association Professionals presents the all-new OSAP Observations – an original podcast series where we chat with association executives from Ohio and industry leaders throughout the country to delve into latest trends, challenges and success stories shaping the associational world. Join our host Jarrod A. Clabaugh, CAE and his guests as they provide valuable takeaways and inspiration to elevate your organization.

2024-06-1701 min