Shows
Performance Matters | A 5 Moments of Need® Podcast SeriesThe ROI of Workflow Learning: A Manufacturing Leader’s PlaybookIn the final installment of our three-part series with manufacturing leader Sivaram Jambunathan, we dive into what may be the most pivotal element of successful workflow learning: measurement.
Hosted by Con Gottfredson, this episode unpacks how Siv and his team transformed their manufacturing organization by building a clear, practical, and deeply disciplined measurement strategy—one that protected organizational will, aligned stakeholders, and proved real value every step of the way.
Siv shares how his team forecasted impact before implementing a single change, identified the highest-value opportunities, and used the PDCA cycle to stay adaptive when re...
2025-11-2620 minPerformance Matters | A 5 Moments of Need® Podcast SeriesFrom Order Taker to Strategic Partner: Why L&D Needs Performance ConsultingIn this episode of Performance Matters, Bob Mosher sits down with Ryan Sarpalius to explore why performance consulting is the skill L&D professionals need now more than ever.
They unpack what separates training from true performance solutions, share real-world stories where consulting uncovered better outcomes, and discuss how shifting to a performance-first mindset builds stronger partnerships with stakeholders and delivers real business impact.
Tune in to hear how you can elevate your role from order taker to strategic partner.
Link to Performance Consulting Workshop mentioned in episode.
Have q...
2025-10-0727 minPerformance Matters | A 5 Moments of Need® Podcast SeriesFrom Training to Performing: Implementing a Digital Coach in ManufacturingIn part two of this three-part series, Con Gottfredson sits down again with Sivaram Jambunathan to dive deeper into the realities of implementing workflow learning in the manufacturing environment.
Building on the first episode, Siv shares how his team rolled out a Digital Coach, navigated adoption challenges, and accelerated speed to competency on the production floor. From onboarding new hires to transferring critical knowledge, Siv reveals how a “green path / red path” coaching model transformed safety, confidence, and performance—helping employees feel like they won the day every day.
Curious how workflow learning can drive measur...
2025-09-2929 minPerformance Matters | A 5 Moments of Need® Podcast SeriesBuilding Competence at the Point of Work: Lessons from the Manufacturing FloorIn this episode, Dr. Conrad Gottfredson sits down with Sivaram Jambunathan to explore how workflow learning and the 5 Moments of Need® framework are transforming the manufacturing floor.
Siv shares his journey from traditional L&D to embedding learning directly into the flow of work, tackling challenges like talent retention, safety, and time-to-competence.
Download or listen now to learn how his team leveraged the 5 Moments of Need Summit, leadership buy-in, and the EnABLE methodology to revolutionize workforce performance in a high-stakes environment where learning can’t stop production.
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2025-09-1521 minPerformance Matters | A 5 Moments of Need® Podcast SeriesThe Architect of Performance: Aubrey Kurteff on Meta’s Learning EvolutionIn this episode, Dr. Aubrey Kurteff discusses how Meta meets rapid content demands using performance-first principles, the EnABLE methodology, and Reusable Content Objects (RCOs).
Aubrey emphasizes balancing speed with instructional quality, leveraging AI for summarizing and structuring content, and evolving the role of L&D from content developers to performance consultants.
Her insights offer a roadmap for scaling effective, workflow-integrated learning strategies in fast-paced environments. Download or listen now!
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2025-08-0531 minPerformance Matters | A 5 Moments of Need® Podcast SeriesPerformance at the Speed of AI: A Conversation with Josh CavalierIn this powerful episode of the Performance Matters podcast, Bob Mosher welcomes back Josh Cavalier for a timely and transformative conversation about how artificial intelligence is reshaping the future of learning and development.
Josh shares how the role of the instructional designer must evolve into what he calls the Human-Machine Performance Analyst—a new, strategic function built for the AI era. Together, they explore the real-world implications of generative AI, what’s at risk for those who resist change, and the bold opportunities ahead for L&D to reclaim its seat at the table as a performance-driving forc...
2025-07-0930 minPerformance Matters | A 5 Moments of Need® Podcast SeriesBreaking the Traditional Training Mold: A Conversation with Trailblazing Learning LeadersIn this Performance Matters Podcast episode, host Bob Mosher sits down with the 2025 5 Moments of Need Trailblazer Award winners, Karen Conlin and Alfred Remmits, to explore the transformative world of workflow learning and performance support.
Listen as Karen, a learning professional from a Toronto law firm, and Alfred, a veteran in the learning and development industry, share their inspiring journeys of reimagining how organizations support employee performance. They dive deep into their groundbreaking projects, discussing how digital coaching and performance-first approaches have revolutionized learning in sectors ranging from healthcare to corporate consulting.
Hear firsthand accounts...
2025-06-1235 minPerformance Matters | A 5 Moments of Need® Podcast SeriesThe State of Workflow Learning: What the Industry Is (and Isn’t) DoingFollowing a whirlwind spring and the successful 5 Moments of Need Summit, we're excited to debut the results from our first-ever State of Workflow Learning Survey.
With input from 71 organizations across 15 different industries, this episode covers what L&D teams are actually doing when it comes to implementing workflow learning—and where there’s still room to grow.
We hope this episode sparks a broader conversation and encourages even more of you to contribute to next year’s survey. If you want the full report and to participate in future research, tune in to find out how.
2025-06-0419 minPerformance Matters | A 5 Moments of Need® Podcast SeriesThe Critical Impact of Failure: Redefining L&D’s Value to the EnterpriseIn this episode, we dive deep into a transformational element of the 5 Moments of Need methodology: the Critical Impact of Failure (CIF). Bob Mosher is joined by none other than Dr. Conrad Gottfredson—pioneer of performance-first learning design—to unpack the critical role CIF plays in shaping instructional decisions and, more importantly, organizational impact.
Together, they explore why not all skills are created equal, how CIF can be used to prioritize learning investments, and how this simple yet powerful lens helps L&D professionals align efforts with true business risk and value.
If you're ready to s...
2025-04-1626 minPerformance Matters | A 5 Moments of Need® Podcast SeriesBeyond the Buzzwords: The True Role of a Digital CoachWhat exactly is a Digital Coach, and how does it differ from AI-driven coaching tools?
In this episode of the Performance Matters Podcast, Bob Mosher untangles the confusion surrounding Digital Coaches in relation to the 5 Moments of Need® framework.
He explores how a Digital Coach serves as an essential performance-first solution—going beyond AI-driven insights to provide just-in-time, contextual support in the flow of work.
Tune in to uncover the true role of a Digital Coach, why terminology matters, and how L&D professionals can leverage structured support to drive measurable business impact.
...
2025-03-2635 minPerformance Matters | A 5 Moments of Need® Podcast SeriesFrom Training to Performance: The Power of a Rapid Workflow Analysis (RWA)This episode of the Performance Matters Podcast takes a fresh approach to the crucial shift from a training-focused mindset to a performance-driven strategy.
This episode features, Donna Audritsh, an APPLY team member and an expert in conducting a Rapid Workflow Analysis (RWA)—the first step in transforming the way L&D supports workplace performance.
Donna walks us through the critical role of the RWA in analyzing and mapping workflows to ensure that the learning support aligns seamlessly with business goals. Whether you're an instructional designer, learning leader, or performance consultant, this episode is packed with in...
2025-02-1034 minPerformance Matters | A 5 Moments of Need® Podcast SeriesIterate to Innovate: Agile Practices in Instructional DesignConrad Gottfredson joins host, Bob Mosher, in this episode to explore the advanced principles of instructional design that go beyond the foundational methodologies of the 5 Moments of Need.
This episode is a must listen if you’re looking to dig deeper into agile instructional practices, the power of iterative design, and the critical role of minimum viable products in performance-focused learning.
Bob and Con’s discussion includes practical insights on targeted training, the distinction between learning something new versus learning more, and strategies to effectively manage change in the workplace
Download or listen now...
2025-01-1428 minPerformance Matters | A 5 Moments of Need® Podcast SeriesForecasting ROI in Learning: Building Credibility and Delivering ResultsIn this episode, we dive into the transformative power of starting with the end in mind for learning and development (L&D) initiatives.
Guest, Jack J. Phillips, share his insights on shifting the narrative from being order-takers to strategic partners by focusing on measurable business impact. Bob and Jack explore the importance of aligning learning programs with organizational goals and unpack the "value chain" framework: Reaction, Learning, Application, Impact, and ROI.
Tune in to discover practical steps to position L&D as a business-critical function, elevate the role of learning leaders, and deliver tangible, impactful r...
2024-12-2332 minPerformance Matters | A 5 Moments of Need® Podcast SeriesAI's Dynamic Impact on L&D with Josh CavalierIn this episode of The Performance Matters Podcast, Bob Mosher reconnects with Josh Cavalier—AI expert, seasoned L&D innovator, and popular guest from our AI Matters series. Josh’s return couldn't be more timely; the rapid evolution in AI since his last visit has reshaped not only technology but our roles within learning and development.
Join Bob and Josh as they delve into AI’s powerful, disruptive presence across industries, its intricate relationship with L&D, and what 2025 may hold for professionals navigating this shifting landscape. Listen or download now.
Have questions about t...
2024-11-0536 minPerformance Matters | A 5 Moments of Need® Podcast SeriesThe Power of Methodology: Measuring ROI and Impact in the Flow of WorkIn this insightful episode, we explore the importance of embedding evaluation and measurement directly into the design process, eliminating the costly pitfalls of treating it as an afterthought. Our guest, Patti P. Phillips of the ROI Institute, takes us through their 12-step, four-phase ROI methodology, explaining how strategic planning, data collection, and guiding principles create a defendable, scalable framework. We discuss the alignment of workflow learning with measurement, drawing connections between performance improvement and real-time data application.
Whether you’re a leader striving to measure the impact of initiatives or just looking to simplify data-driven decisions, this ep...
2024-10-2230 minPerformance Matters | A 5 Moments of Need® Podcast SeriesMaximizing ROI: How Digital Coaches Drive Cost Savings and EfficiencyIn this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions.
Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of aligning metrics with operational outcomes, highlighting how accurate data can enhance training and drive lasting business impact.
Tune in, or download now, for detailed insights on optimizing performance and maximizing ROI through smarter solutions.
Have questions about this content or another resource on the sit...
2024-10-0933 minPerformance Matters | A 5 Moments of Need® Podcast SeriesFrom Concept to Reality: Tom Liddell on Workflow Learning & Continuous ImprovementIn this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell, Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights from his work, specifically around managing stakeholder expectations and implementing iterative design were crucial to success.
Tom underscores the importance of building trust, celebrating small wins, and knowing when to seek new technological solutions.
This episode is a must-listen for anyone looking to begin...
2024-09-2430 minPerformance Matters | A 5 Moments of Need® Podcast SeriesFrom Design to Delivery: Mastering the 5 Moments of NeedIn this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies.
Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher explore what "skills" truly mean in the context of learning design, the importance of blending training with on-the-job support, and how to navigate the complexities of technology and content management.
Tune in to learn practical insights on moving...
2024-09-0331 minPerformance Matters | A 5 Moments of Need® Podcast SeriesAdapting Learning for Impact: A Shift in Mindset and MethodologyIn this episode, Bob chats with Scott Schmoldt, Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams around a shared vision using the right language.
Listen or download this episode now to also hear Scott chat about the game-changing impact of measuring training outcomes and the ongoing challenge of getting learners to embrace this new mindset.
...
2024-08-1935 minPerformance Matters | A 5 Moments of Need® Podcast SeriesDriving Business Outcomes with the 5 Moments of NeedIn this episode, Suzan Haizlip, VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time.
She emphasizes the importance of listening to business unit leaders, building relationships, and providing practical, accessible training solutions.
Download, or tune in now, to gain valuable insights on how to position your L&D department as a trusted advisor and essential partner within your organization.
Have questions about this content or an...
2024-08-0530 minPerformance Matters | A 5 Moments of Need® Podcast SeriesPerformance Mindset: Transforming Traditional TrainingThis mini-series episode features Donna Audritsh, Senior 5 Moments of Need Consultant. Bob and Donna discuss how we, as an L&D industry, have strayed from our core objectives in instructional design and the necessity of refocusing on real-world performance and tasks.
The conversation highlights the need for L&D professionals to integrate more closely with business goals, partner effectively with stakeholders, and redefine success beyond traditional training metrics.
Download or listen now to this thought-provoking discussion that promises to reshape how you approach learning and development in your organization.
Have questions a...
2024-07-2334 minPerformance Matters | A 5 Moments of Need® Podcast SeriesMastering the Technology Stack: Series Kick-Off!In this episode, Con and Bob kick-off a miniseries dedicated to exploring the essential technology stack that underpins learning and performance.
Over the course of the next 10 episodes, we will feature special guests to revisit key moments from the 2024 5 Moments of Need Summit, examine the evolution of learning technology in the L&D industry, and spotlight how these learning teams are skillfully integrating these technologies, and bringing their organizations along, to enhance performance.
Listen to this series kick-off episode for more on the exciting content to come!
Have questions about this co...
2024-07-0923 minPerformance Matters | A 5 Moments of Need® Podcast SeriesAI Matters Reflections: Insights and Implications for Learning and PerformanceToday's episode marks the conclusion of our AI Matters series, reflecting on the insightful conversations we've had over the past few months with our featured guests.
Join hosts Bob Mosher and Chris King as they unpack these invaluable insights and discuss their implications for the future of learning, performance, and AI.
Whether you're a long-time listener or new to the podcast, this episode provides a comprehensive wrap-up and sets the stage for essential industry discussions.
Tune in now, or download this episode, to explore how AI can transform L&D practices and create p...
2024-06-2031 minPerformance Matters | A 5 Moments of Need® Podcast SeriesAI Innovators in HR: Insights and StrategiesIn this episode, we had the chance to sit down with both Kevin Oakes and Judy Albers from i4cp to delve into the research they've conducted around the transformative impact of AI on HR.
Listen as hosts Bob Mosher and Conrad Gottfredson explore the current state of AI adoption in HR, highlighting both the opportunities and challenges faced by organizations, as well as the the integration of AI in learning and development, talent acquisition, and people analytics, with this episode's featured guests.
Judy and Kevin also share how leading companies are leveraging AI to...
2024-06-0737 minPerformance Matters | A 5 Moments of Need® Podcast SeriesTransforming L&D with AI: Markus Bernhardt's VisionIn this episode of the AI Matters Series, hosts Chris King and Con Gottfredson interview Markus Bernhardt, Chief AI Strategist at Endeavor Intelligence, about the evolving role of AI in L&D.
Bernhardt shares his unique journey from Special Forces instructor to AI leader, emphasizing practical AI applications, hands-on learning, and the shift from content-focused AI to multimodal experiences.
He discusses the importance of developing AI policies and strategies for integrating AI tools within organizations, offering valuable insights for both AI beginners and seasoned professionals.
Tune in now, or download this episode, to ex...
2024-06-0326 minPerformance Matters | A 5 Moments of Need® Podcast SeriesEvolving Strategies: AI-Powered Learning Solutions at MetaIn this episode host, Dr. Con Gottfredson, sits down with Allen Koh from Meta's Global Operations Learning Organization, to discuss the design and implementation of the AI-powered learning solutions Allen has been leading at Meta.
Allen and Con chat about how he stays future-ready amidst today's challenges and future uncertainties, shedding light on the evolving landscape of AI in L&D and offering inspiration for those eager to embrace future-ready practices.
Download or Listen Now!
Get caught up on the AI Matters series:
Empowering L&D with AI: Strategies and Insights with...
2024-05-1420 minPerformance Matters | A 5 Moments of Need® Podcast SeriesEmpowering L&D with AI: Strategies and Insights with Josh CavalierJoin host, Con Gottfredson, as he welcomes this episode's guest, Josh Cavalier to explore the pivotal role of L&D in harnessing the potential of AI within organizations.
Josh, a seasoned leader in AI, shares insights from his 30-year career journey, highlighting the evolution of technology and its impact on human performance.
Listeners gain valuable insights into building AI literacy, crafting AI policies, and navigating the evolving landscape of AI technologies. Con and Josh also emphasize the importance of collaboration between L&D, HR, and other functions to drive successful AI adoption and mitigate risks.
2024-04-3029 minPerformance Matters | A 5 Moments of Need® Podcast SeriesAI Revolution in L&D: Challenges and OpportunitiesIn this AI Matters episode, Sarah Mercier, CEO of Build Capable, shares her perspectives on how generative AI is reshaping training paradigms.
Listen as Sarah shares how she believes AI can save time, enhance access to learning opportunities, and promote inclusion for historically marginalized groups. She also emphasizes the need for healthy skepticism and rigorous verification of AI-generated content.
Finally, as an early adopter of technology, she provides practical advice for L&D professionals navigating this dynamic field.
Tune in to explore the potential, challenges, and ethical considerations surrounding AI in learning and...
2024-04-1739 minPerformance Matters | A 5 Moments of Need® Podcast SeriesAI Revolution in L&D: Challenges and OpportunitiesIn this AI Matters episode, Sarah Mercier, CEO of Build Capable, shares her perspectives on how generative AI is reshaping training paradigms.
Listen as Sarah shares how she believes AI can save time, enhance access to learning opportunities, and promote inclusion for historically marginalized groups. She also emphasizes the need for healthy skepticism and rigorous verification of AI-generated content.
Finally, as an early adopter of technology, she provides practical advice for L&D professionals navigating this dynamic field.
Tune in to explore the potential, challenges, and ethical considerations surrounding AI in learning and...
2024-04-1639 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExploring the Future of Technology and Learning with Mike HruskaThis AI Matters episode dives deep into the intersection of technology and learning with our special guest, Mike Hruska. With a background in research for the National Institute of Standards and Technology (NIST), Mike brings a wealth of knowledge and experience to the table as a technologist and design thinking practitioner.
Listen as Mike shares his perspective on the significant gap between the potential of educational technology and its actual impact on efficacy. Drawing from his expertise, the dialogue explores how this realization led him to delve into the intersection of technology, people performance, and learning.
2024-04-0130 minPerformance Matters | A 5 Moments of Need® Podcast SeriesAI in Action: Meta's Learning Content Management RevolutionWelcome to the latest episode of our AI Matters series! In this installment, we delve into the world of AI in workplace learning with Angie Hubert, a learning leader at Meta.
Join us as we explore Angie's journey and how AI is revolutionizing her organization's content management. Explore the pivotal role of frameworks such as the Five Moments of Need and single source publishing in shaping cutting-edge AI solutions.
Don't miss out on this insightful episode as our team tackles the complexities, challenges, and exciting prospects of integrating AI into workplace learning.
2024-03-2040 minPerformance Matters | A 5 Moments of Need® Podcast SeriesNavigating the AI Landscape: A Conversation with Vince HanThis AI Matters episode features Vince Han, the visionary CEO and founder of Mobile Coach.
Chris, Con, and Vince discuss the vast potential of AI in learning, the significance of robust frameworks, and the crucial need for guardrails in the AI landscape. They also uncover real-world examples, heed cautionary tales, and peer into a future where AI seamlessly integrates into our daily work.
Download or listen to the episode now!
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2024-03-0230 minPerformance Matters | A 5 Moments of Need® Podcast SeriesUsing Moments of Need & Points of Use at Johnson & Johnson to Meet Compliance Needs & Support EmployeesDiscover the importance of aligning training with the critical moments of Apply, Change, and Solve, and how Erwin's team successfully implemented a Digital Coach to meet theses diverse needs of their workforce.
The dialogue in this episode challenges traditional learning norms and sets the stage for a performance-first mindset in a regulated industry. If you're navigating compliance training, seeking to enhance employee productivity and performance, or just curious about the future of L&D, this podcast is a must-listen.
Erwin De beuckelaer is the Director of Innovation and R&D Quality at Johnson & Johnson Innovative M...
2024-02-2534 minPerformance Matters | A 5 Moments of Need® Podcast SeriesAI Matters: An Exploration Into the World of AI and Workflow LearningWelcome to AI Matters, a new series within the Performance Matters Podcast. This series aims to bring order and focus to the AI discussions, exploring how it aligns with frameworks like the 5 Moments of Need and learning content management. Throughout the coming months we'll be sharing both expert insights and real-life examples from practitioners.
Episode One is just around the corner, featuring a co-host who will undoubtedly rock your world!
But first, dive into the kickoff discussion with co-hosts Conrad Gottfredson and Bob Mosher as they dissect AI's role in the industry.
Stay c...
2024-02-2014 minPerformance Matters | A 5 Moments of Need® Podcast SeriesDriving Performance Excellence: Insights from General Mills' Journey with the 5 MoNDiscover the power of the 5 Moments of Need in manufacturing as John Linderman from General Mills takes center stage in this episode of the Performance Matters Podcast.
Listen to hear how the General Mills team tackled high turnover challenges by introducing a cutting-edge digital coach for real-time learning. John discusses his team's insights on the coaching model, their swift workflow analysis, and conquering obstacles in the manufacturing landscape. He also shares valuable advice around the benefits of forming cohorts, strategic partnerships for initial implementation, and aligning efforts with the methodology's principles.
Enjoy the episode!
...
2024-01-2221 minPerformance Matters | A 5 Moments of Need® Podcast SeriesCrafting Effective Skillsets for Workplace PerformanceIn this episode, we are honored to have the esteemed Dr. Conrad Gottfredson, podcast co-host and 5 Moments of Need methodology visionary, join us to delve into the contemporary and crucial topic of skills and skillsets.
In this discussion, Con shares invaluable insights on building and sustaining skillsets, aligning them with workflow learning, and ensuring they stand the test of time.
Enjoy the episode!
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2023-12-0718 minPerformance Matters | A 5 Moments of Need® Podcast SeriesNavigating Knowledge & Content Management in the Flow of WorkIn this episode of the Performance Matters podcast series, Bob Mosher welcomes Dr. Conrad Gottfredson, pioneer of the 5 Moments of Need, to discuss the importance of knowledge and content management within the context of workflow learning.
Listen to dig deeper into the three key steps he suggests to start embracing content management: structuring content, consolidating deliverables, and defining the lifecycle of content.
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2023-11-2023 minPerformance Matters | A 5 Moments of Need® Podcast SeriesUnveiling the Power of Targeted TrainingIn this episode of the Performance Matters Podcast Series, Bob Mosher and Sue Reber delve into the significance of targeted training within the realm of the 5 Moments of Need.
They explore the evolution of instructional design from traditional classroom-based approaches to a more dynamic and impactful method. As you’ll hear, Sue Reber stresses the importance of critical skills, noting the shift from merely imparting knowledge to hands-on, targeted learning experiences. The two also underscore the relevance of the digital coach, an essential tool designed to support learners across all 5 Moments of Need, and the need for SM...
2023-10-3021 minPerformance Matters | A 5 Moments of Need® Podcast SeriesYou Called My Baby ”Ugly”!In this episode hosts Bob Mosher and Con Gottfredson discuss the challenges of transitioning from a training mindset to a performance mindset. They share a real-life scenario where a long-standing training program was held up as a success story, despite its limitations. Download or Listen Now!
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F...
2023-09-2323 minPerformance Matters | A 5 Moments of Need® Podcast SeriesEnough Is EnoughWelcome to the 75th episode! This episode is a special one, in it you'll hear host, Bob Mosher, reflect on his view of the learning and development field's journey to-date.
For almost 20 years, we've heard familiar challenges in our industry: needing a seat at the table, ROI struggles, avoiding the role of order takers, and being left out of strategic conversations.
Listen to why Bob feels it's time we address why these challenges persist and how we can change the narrative. The episode discusses reframing our purpose, moving beyond traditional training, and embracing workflow learning...
2023-09-1323 minPerformance Matters | A 5 Moments of Need® Podcast SeriesShifting Paradigms: From ADDIE to EnABLEIn this podcast episode, Bob Mosher discusses the shift from traditional training methods (ADDIE) to the EnABLE methodology for more effective job performance in the workplace.
Listen as he delves into the transformational shift in mindset and operational strategies towards a performance-first approach, fostering a dynamic blend of targeted training and digital coaching.
Discover how this change can save money, improve workforce efficiency, and drastically improve the way we design learning.
Listen or download the episode now to begin changing mindsets.
For more 5 Moments of Need resources, visit our website, join the...
2023-08-3026 minPerformance Matters | A 5 Moments of Need® Podcast SeriesThe Tactical Side of Implementing a Workflow Learning Solution
In this episode, Sue Reber, the Executive Director of Consulting Services at APPLY Synergies, delves into the tactical aspects of implementing a workflow learning solution.
In her conversation with Bob Mosher she highlights the significance of aligning with the workflow, prioritizing job performance, delivering focused support, and integrating the digital coach into training. She walks through how these principles play a pivotal role in maximizing the efficiency and effectiveness of learning solutions within the flow of work. Listen Now!
For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook...
2023-07-2430 minPerformance Matters | A 5 Moments of Need® Podcast SeriesThe Strategic Side of Workflow LearningCarol Stroud, Senior Strategic Consultant at APPLY, discusses how to strategically partner with the business through the successful completion of workflows.
"Knowing stuff" is not good enough. You must impact the workflows and measure actual job performance. Hear how it's done, listen or download the episode now.
For more 5 Moments of Need resources, visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.
2023-06-2032 minPerformance Matters | A 5 Moments of Need® Podcast SeriesBusiness Integration: Maximizing L&D’s Impact and InfluenceBob Mosher and Einar Schow, CEO of APPLY Synergies, discuss how to align your learning initiatives with the larger business needs.
They hit on the topics of: key business drivers and the challenges in understanding them, evolving skills and roles, the rise of L&D, and the elusive ROI.
Listen or download this episode now to help create your business case for workflow learning.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyri...
2023-06-1627 minPerformance Matters | A 5 Moments of Need® Podcast SeriesA Digital Coach: the LMS of the Workflow Learning WorldIn this episode Bob Mosher and Chris King, Executive Director of the 5 Moments of Need Academy, explore what a Digital Coach is – and isn't.
They discuss whether or not the Digital Coach is a technology, what principles make up it's framework, and how the LMS journey maps to it.
Listen or Download the Episode Now!
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.
2023-05-1527 minPerformance Matters | A 5 Moments of Need® Podcast SeriesROI is Measured in the WorkflowThis episode features Sara Chizzo, APPLY Synergies', Director of Sales, along with co-hosts Conrad Gottfredson and Bob Mosher.
Their discussion is focused on Sara's background in measurement and analytics in learning and how the embedding of learning in the flow of work can truly measure impact, effectiveness and return on investment for organizations and their learning programs.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.
2023-04-0528 minPerformance Matters | A 5 Moments of Need® Podcast SeriesThe Power of a Well-Facilitated RWA!Donna Audritsh, one of APPLY's senior 5 Moments of Need consultants, shares with host, Bob Mosher her 13 tips for facilitating a successful RWA. Listen or download the episode now.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2023 by APPLY Synergies, LLC | All Rights Reserved.
2023-02-2729 minPerformance Matters | A 5 Moments of Need® Podcast Series2023 Learning & HR Trends: Where Workflow Learning Can Make a DifferenceThe start to a new year wouldn't be complete without a look ahead!
In this first episode of 2023, hosts Bob Mosher and Conrad Gottfredson comb through current trends, statistics, and usage reports with APPLY team member Brooke Thomas-Record to discuss opportunities where workflow learning will have a real impact this year—and beyond.
Specifically, the team dug deeper into these four workplace trends:
Reskilling/Upskilling
Improving the Employee Experience
Supporting Internal Mobility
Pivoting Toward Hybridization
Download or listen now to ensure your organization remains relevant and works to put performance first this year!
List of res...
2023-01-0941 minPerformance Matters | A 5 Moments of Need® Podcast SeriesAre We Really ”Skilling Up” Our Employees?Are you working to build a "skilled" or "skillful" workforce? The difference does matter.
In this episode Bob Mosher digs into our "skill initiatives" to ensure we are not making past mistakes.
Listen now to hear Bob's views on where we need to head with our "skilling" solutions.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Ready to make the shift to put performance first? Bring your team to our 2023 Summit. Registrat...
2022-11-3022 minPerformance Matters | A 5 Moments of Need® Podcast SeriesSupporting Business Transformation with the 5 Moments of NeedHosts Bob and Con sit down with John Townsend, vice president of FuturePlan by Ascensus, to discuss how people, processes and technology all come together in conjunction with learning and performance support.
Listen, or download now, to hear why John believes, "change does not mean transformation" and where your focus should lie when merging great training with performance support.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Already making the shift to put performa...
2022-09-1928 minPerformance Matters | A 5 Moments of Need® Podcast SeriesWhat is a Digital Coach...and Why You Really Want to Know!As a Performance Matters Podcast listener, you've heard all about the methodology, the basis for why performance-first is no longer a nice to have, but a necessity and the success stories of those who have implemented workflow learning via the 5 Moments of Need framework.
Now, we tackle the top question our team gets asked...,"So what does it look like?"
Listen or download the episode now.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
2022-09-0633 minPerformance Matters | A 5 Moments of Need® Podcast SeriesPerformance Matters | How Virtual Instruction Puts Performance-FirstCindy Huggett sits down with host, Bob Mosher, to discuss her views on virtual instruction, the misses she's seen in the mad rush to make all learning virtual in the last few years, and how virtual instruction can (and does) play a critical role when putting performance-first.
Listen or download the episode now.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Already making the shift to put performance first? Bring your team to our 2023...
2022-08-1036 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | Changing the View on LearningIn this Experience Matters episode Bob Mosher sits down with Jill Busch, Director of Learning and Development at ManpowerGroup, to discuss her experience with changing learning in organizations and how she approaches the challenge of leading the horse to water and helping it dip it's nose in a bit. Listen or download now!
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2022-07-2232 minPerformance Matters | A 5 Moments of Need® Podcast SeriesBob and Guy Talk All Things Workflow LearningThis episode features Guy Wallace, who sat down with Bob to discuss his experience with putting performance first.
Listen as they chat about everything from stakeholder management and technology, to measurement, common objections, and how to get started with embedding your organization's learning in the flow of work.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2022-06-1639 minPerformance Matters | A 5 Moments of Need® Podcast SeriesLeadership Matters | Making It StickIn this episode host Bob Mosher sits down with Oliver Kern, a consultant, trainer and coach, who first built a performance-first solution as a non-learning leader.
Listen as he discusses how he shaped stakeholder content into what was truly needed and made it stick.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2022-06-1031 minPerformance Matters | A 5 Moments of Need® Podcast SeriesWhy Technology Matters with Workflow LearningThis episode takes a deep dive into the technology ecosystems needed to implement workflow learning using The 5 Moments of Need framework.
Host, Conrad Gottfredson, along with his guests, Carol Stroud and Sue Reber, walk you through content and maintenance, delivery and optimization, and then tracking, measuring and reporting--all in relation to technology. Download and Listen Now!
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2022-05-0918 minPerformance Matters | A 5 Moments of Need® Podcast SeriesWhen Not to Use Performance Support/Workflow LearningHosts Bob Mosher and Conrad Gottfredson discuss a question they'd never been asked...until now!
Download and listen to their discussion around when not to create training. Then, make your plans join us on April 27th at 1 pm ET where we will continue this discussion, live, as a community. Save Your Seat!
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2022-04-0526 minPerformance Matters | A 5 Moments of Need® Podcast SeriesResearch Matters | Insights to Unlock Performance Support for Your OrganizationIn this episode Katie Coates, director of learning at McKinsey and Company, shares with Bob Mosher her latest findings and research behind the true power of performance support.
Specifically she addresses, how organizations can think about performance support to solve a broad range of performance challenges; best practices, lessons learned, techniques and strategies for successfully implementing performance support, and; a change model to help drive adoption of performance support in your organization.
Download and listen now.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this p...
2022-03-1128 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | Sam’s ClubHost Bob Mosher sits down with Jennifer Buchanan, Senior Director II, Field Learning and Development at Sam’s Club, to discuss how she has become comfortable thinking off center. And, in doing so, has truly been able to drive behavior change—specifically with the Club's associates and managers.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2022-02-1422 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | Do Something!Bob Mosher sat down with Doug Holt, the Executive Director of the Training Institute at the Council of the Inspectors General on Integrity and Efficiency (CIGIE), to talk about their approach to learning and how he's getting others to join the party! Listen Now.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2022-01-2423 minPerformance Matters | A 5 Moments of Need® Podcast SeriesLeadership Matters | Challenges and Opportunities of Leading LearningConrad Gottfredson kicks off the year with guests Honora Whitfield, Meta's Global Director of Learning and Katie Coates, McKinsey & Company's Director of Learning.
Listen as these two senior learning leaders discuss how they are working to shift their organization's thinking around learning, the barriers they have faced, and the initiatives they currently have underway for the new year.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2022-01-1221 minPerformance Matters | A 5 Moments of Need® Podcast SeriesPerformance Matters | Learning v. TrainingBob Mosher and Conrad Gottfredson end the year with a discussion around the transfer of true learning to competency, versus training.
This conversation continues in January at the year's first Performance First Webinar. So, have a listen, and plan to join us on January 19th at 11 am ET to share your thoughts and reactions to this topic. Register for the January discussion.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All...
2021-12-2023 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | L&D‘s Call to ActionLearning leaders have moved to the center stage and are now in a light where we must fundamentally rescope our offerings to meet the new ways in which work gets done. With that, host, Bob Mosher, welcomes Brandon Carson, Vice President of Learning and Leadership for Walmart, to discuss this new L&D responsibility for our current world of work.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2021-10-0631 minPerformance Matters | A 5 Moments of Need® Podcast SeriesThe 5 Fundamentals of Workflow LearningWhat makes designing for the workflow fundamentally different than how we've always designed training?
Listen as co-hosts Bob Mosher and Conrad Gottfredson discuss the five principles of workflow learning that they feel allow this approach to stand apart from the training-first mindset and methodology.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2021-09-1829 minPerformance Matters | A 5 Moments of Need® Podcast SeriesQuestioning Old Training WaysJoe Dunlap, Chief Transformation Officer at Continuous Learning Experience (CLX), talks "aha" moments and training transformations with co-host Bob Mosher.
Listen to Joe describe how he's moving teams to focus on the problems needing to be solved rather than the training that he's being asked to build.
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2021-09-0830 minPerformance Matters | A 5 Moments of Need® Podcast SeriesVocabulary MattersHosts, Bob and Con, sit down to discuss words.
What is workflow learning? What is it not? What is performance support? What is it not? What is targeted training? What is it not? What exactly is EnABLE? And how do each of these fit into The 5 Moments of Need framework?
For more 5 Moments of Need resources visit our website, join the conversation, download our ebook, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2021-07-2225 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | Bringing Workflow Learning to the Factory FloorHost, Bob Mosher, sits down with Dhiren Doshi from Colgate Palmolive to talk through how he brought The 5 Moments and workflow learning to the manufacturing floor. They discuss goals, results, and where Colgate Palmolive is headed next.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2021-05-1423 minPerformance Matters | A 5 Moments of Need® Podcast SeriesA Global Look at Workflow LearningThis episode welcomes Alfred Remmits, CEO of Xprtise, who shares with host, Bob Mosher, his international experiences of migrating organizations from training to performance. The two discuss workflow learning and Alfred's work in The Netherlands, as well other parts of the world, along with what his clients have learned, and are learning.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2021-04-1529 minPerformance Matters | A 5 Moments of Need® Podcast SeriesStrategy Matters | An X-CLO’s Perspective on Workflow LearningThis episode features Rob Lauber, X-Chief Learning Officer, now Advisor, CEO and Founder at XLO Global, LLC.
With more than 30 years in the L&D space, he and host, Bob Mosher, discuss how the real goal of any business is solving the organization's true challenges, while increasing employee performance.
Listen, or download this episode now, to hear Rob's approach to finding, selling, and solving these challenges and boosting performance.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
2021-03-2923 minPerformance Matters | A 5 Moments of Need® Podcast SeriesPerformance Matters | Developing Leaders in the WorkflowHosts Dr. Conrad Gottfredson and Bob Mosher tackle soft skills, specifically leadership, in this episode of Performance Matters.
Senior executives spend just three percent of their workday thinking about the future—that’s a mere 14 minutes per day pondering the environment where they compete.*
The future is crucial to an organization’s success, but day-to-day activities are a time suck.
By embedding the tactical work of leaders into the workflow, and considering each of The 5 Moments of Need when designing leadership development programs, we’re able to help leaders operationalize this work and free up...
2021-03-0319 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | It’s Evolutionary, Not RevolutionaryHost, Bob Mosher, and Sam Allen, Owner of Insightful L&D, discuss his performance-first shift and how this journey has been more evolutionary, than revolutionary.
Listen to Sam get "real" about how this type of change doesn't happen overnight and how he's eased both his stakeholders and team into the shift.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights...
2021-01-1833 minPerformance Matters | A 5 Moments of Need® Podcast SeriesStrategy Matters | Content Management 2.0Listen to hosts Dr. Conrad Gottfredson and Bob Mosher discuss what went wrong with Content Management the first go around and how we can harness the needs of today to build correct, and usable, content management processes and systems - that work.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2021-01-0529 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | From Order Taking to Strategic PartnerListen to Bob and Meghan Castillo, principal learning experience designer at HubSpot, discuss how she is shifting her team to being more focused on developing solutions and training by those experiencing and performing the roles, rather than taking orders from a higher level, who may not know the true challenges.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All...
2020-12-1431 minPerformance Matters | A 5 Moments of Need® Podcast SeriesTrends: The Shifts & Pivots in L&DHost Bob Mosher discusses specific trends we're hearing, seeing, and experiencing in our current, and ever-evolving, professional landscape.
This episode specifically walks through the changes we've seen, and are seeing, in terms of: design and delivery, learning impact, budgets, the learning field's larger role, and of course the shifts in the learners themselves.
Listen to hear more on how you can meet your organization where it needs you, on the front lines of ensuring performance comes first and foremost.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this...
2020-12-0328 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | A Call Center ConversionIn this episode Bob Mosher talks with Chris King, Chief Learning Provocateur at CEEK LLC, on his latest 5 Moments project which is tied to the pandemic.
Listen as Chris describes the project, the urgency, the magnitude, and of course the solution and how the pandemic is the chance to change the way we do business.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Su...
2020-11-0529 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | Beginning a 5 Moments Journey: Lessons LearnedThis episode starts at the beginning. Host, Bob Mosher, chats with Scott Schmoldt, Training Manager at UMR: A UnitedHealthcare Company, about beginning his organization's performance-first journey. Scott shares lessons learned, why this approach is a fit, and their plan going forward.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2020-10-0831 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | What We’ve Learned Along the Way"The only source of knowledge is experience." -Albert Einstein
For this 40th episode, Bob Mosher takes a look back at all of our episodes featuring those who have walked the walk and shares out the top 10 best practices for selling, implementing, and successfully executing workflow learning in an organization.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergie...
2020-09-0824 minPerformance Matters | A 5 Moments of Need® Podcast SeriesStrategy Matters | Talking Workflow LearningBob Mosher and Guy Wallace, president of EPPIC Inc., talk workflow learning, why it's a must, and how to get our industry really onboard.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us at The 5 Moments of Need Summit.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2020-08-2134 minPerformance Matters | A 5 Moments of Need® Podcast SeriesTechnology Matters | Using The Tools You HaveYou can build a performance support infrastructure-now. In this episode Sue Reber, Director of Practice at APPLY Synergies, sits down with Bob to discuss how you can get started designing for the performance zone using the software you currently have.
Listen as Sue gives advice on how to start where you are and with what you have to shift your learning to be performance-first.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with a...
2020-07-1520 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | How The Hartford Has Mastered Workflow LearningMark Wagner sits down with Bob Mosher to discuss how The Hartford has integrated workflow learning into their organization and how the team has used this shifted mindset and accompanying resources to responded to the current landscape.
Listen or download the episode now.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2020-07-0727 minPerformance Matters | A 5 Moments of Need® Podcast SeriesStrategy Matters | Why Maturity Models MatterCarol Stroud and Conrad Gottfredson join Bob Mosher in the continued discussion around The 5 Moments of Need Maturity Model.
If you're tired of hearing great conversations alongside great ideas, but with little to no tactical ways, or road maps, to get you and your teams to the desired outcome—this is your episode!
Over the course 25 minutes the group discusses how this model is grounded in the industry, how it is used, and the expected outcomes. Start your journey to a performance-first mindset today.
For more 5 Moments of Need resources visit our w...
2020-06-0525 minPerformance Matters | A 5 Moments of Need® Podcast SeriesStrategy Matters | Maturity Models Matter!"If we don't know where we are and we don't know where we are going, how in heaven's name will we ever get to where we need to be?!" -Dr. Conrad Gottfredson
Listen as Conrad Gottfredson and Bob Mosher take a look at The 5 Moments of Need Maturity Model, how the model originated, it's growth, and the importance of it's use to improve organizational performance.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive w...
2020-05-2926 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | Making Workflow Learning Work in a Pandemic (LIVE)Workflow Learning is “new”, possible, happening and disruptive. At a time when our workforce needs are heightened, critical, and ever-changing, our approach to meeting those needs must go beyond “training”. But how do you really do workflow learning?
Listen to our first LIVE Performance Matters Podcast which features three courageous learning leaders who have been implementing Workflow Learning for quite some time.
Bill Hickey | Axalta Coating Systems
Doug Holt | Council of the Inspectors General on Integrity and Efficiency (CIGIE)
Mark Wagner | The Hartford
Hear first-hand experiences around their shifts to a “performance-first” mindset, and why this thinking...
2020-05-0953 minPerformance Matters | A 5 Moments of Need® Podcast SeriesStrategy Matters | Designing for the Performance ZoneThis episode is all about "letting go." It's about letting go of the training mindset and moving to a performance-first way of thinking. It's about letting go of insecurities and designing for the performance zone.
Listen as Bob Mosher and Carol Stroud, senior consultant at APPLY Synergies, discuss what it really looks like to support performance in the flow of work.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join u...
2020-04-1730 minPerformance Matters | A 5 Moments of Need® Podcast SeriesPerformance Matters | Performing at the Speed of Change"Disruption makes things new again, and what might have been possible...suddenly is." -Denis Pombriant
In this episode Bob Mosher and Conrad Gottfredson discuss the possible opportunities out there for us as a learning industry as we currently work through this new normal we are confronted with.
Hear how workflow learning can not only address the current threats and challenges we face with serving the remote workforce, but how it can also bring about opportunities for great change.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this p...
2020-04-1323 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | Volvo Trucks North AmericaHost, Bob Mosher, speaks with Mary Ruth Bell and Diana Gallant, of Volvo Trucks around what drove them to move their instructional design to The 5 Moments of Need methodology.
In this episode Mary Ruth shares the 'aha moment' that caused her to shift her thinking, and in turn shift the thinking of her learners and the larger organization to improve overall performance. Diana shares one aspect of the methodology that she has grabbed on to - making the invisible visible.
Listen, or download now, to hear the entire performance-first journey Volvo has been undertaking.
2020-04-0820 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | Turning The 5 Moments Inside Out with AutodeskChris Blocher, principal learning content developer for Autodesk, chats with Bob Mosher on how he and his organization are transforming their learning to meet each of The 5 Moments of Need to increase workforce performance.
Listen to hear Autodesk's business drivers for the change, how the team gained buy-in, where they are in their current journey, and a few lessons that have been learned along the way.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper...
2020-04-0125 minPerformance Matters | A 5 Moments of Need® Podcast SeriesHow to Successfully Go VirtualIn today's workplace environment we are all "needing" to go virtual. But who really knows how to do this? We know it's more than just dumping face-to-face programs into the virtual world. It is about creating meaningfully learning that impacts performance, and is sustainable.
Listen as Bob Mosher and Conrad Gottfredson discuss the unique opportunity we have currently been given to do things radically different--deliver virtual learning, in the workflow, that impacts performance.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a sing...
2020-03-1323 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | Axalta’s Road to The 5 MomentsIn this episode Sue Reber, APPLY’s director of practice, sits down with Bill Hickey, a 5 Moments Designer and learning practitioner with Axalta, to discuss what led him to search out “something more” than traditional training and how his team has now shifted from conventional instructional design to The 5 Moments of Need design.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us this May at The 5 Moments of Need Summit in the...
2020-02-2533 minPerformance Matters | A 5 Moments of Need® Podcast SeriesStrategy Matters | Elliott Masie on Where We’re HeadedWho better to talk "where we've been" and "where we're headed" than with Elliott Masie, learning leader, author, and speaker with 50 years of experience.
Listen as Bob Mosher and Elliott discuss how learning is changing and what suggestions Elliott gave to two different airlines.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
For a deeper dive with actionable outcomes, join us this May where we will reimagine, with other global organizations, what organizational learning can and should...
2020-02-0522 minPerformance Matters | A 5 Moments of Need® Podcast SeriesMethodology Matters | Learning TheoryBob Mosher and Conrad Gottfredson discuss the learning theories that have shaped where we are today-empowering the flow of work.
To continue the conversation. To reimagine, with other teams, what organizational learning can and should be. To, together, rethink the mission and role of learning. Register to join us in Sundance, Utah this May at The 5 Moments of Need Summit.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2020-01-2719 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | McKinsey’s 5MoN JourneyListen as Bob Mosher and Katie Coates discuss McKinsey's 5 Moments of Need solutions, the business drivers for this shift, their journey thus far, and the lessons that have been learned (and continue to be learned) along the way.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2020-01-2224 minPerformance Matters | A 5 Moments of Need® Podcast SeriesTechnology Matters | ttsPatrick Dunlap, tts' Senior Vice President, chats with co-host Bob Mosher around performance support and how the tt performance suite fits into both the broader learning technology landscape and The 5 Moments of Need methodology.
Patrick adds to the conversation with business issues they help clients solve, best practices, and common performance support technology pitfalls to avoid.
For more 5 Moments of Need resources visit our website, join the conversation, and subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2019-12-2026 minPerformance Matters | A 5 Moments of Need® Podcast SeriesExperience Matters | Why I Moved to The 5 MomentsCo-host, Bob Mosher, talks with Lee Rodrigues of Sunrun, and a 5 Moments of Need Designer, on why he is choosing to move his organization's learning into the workflow with The 5 Moments of Need methodology.
Also discussed, the challenges surrounding this shift, the effect it's had on Sunrun's performance thus far, and Lee's biggest takeaways to-date.
For more resources visit our website, join in on the conversation, or subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2019-12-0423 minPerformance Matters | A 5 Moments of Need® Podcast SeriesPerformance Matters | A Look at The Talent Development Optimization CouncilWhat do we do with our data? How do we link what we do to business results? How do we address the issue of value and impact, as other industries do so well? These are the questions Kent Barnett, CEO of Perfomitiv, is exploring with his grassroots group--The Talent Development Optimization Council and what he and co-host, Conrad Gottfredson, discuss in this Performance Matters episode.
For more resources visit our website, join in on the conversation, or subscribe to this podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserve
2019-11-2014 minPerformance Matters | A 5 Moments of Need® Podcast SeriesFrom Design to Measurement: An ID’s 5 Moments of Need JourneyIt's the first Performance Matters episode of its kind. Co-host, Bob Mosher, speaks with Sue Reber, one of the world's top 5 Moments of Need designers, on: the 5 Moments methodology, how it differs from other approaches, and the how and why around shifting mindsets to performance-first.
Listen, or download now, for Sue's advice on how to successfully design for each of the 5 moments.
For more resources visit our website, join in on the conversation, or subscribe to this Performance Matters podcast so as not to miss a single episode.
Copyright © 2022 by APPLY Synergies, LLC | All Rights...
2019-11-1120 minPerformance Matters | A 5 Moments of Need® Podcast SeriesMethodology Matters | Answers to Hot + Common QuestionsYou asked; we answered.
In this episode Dr. Conrad Gottfredson answers your burning questions around instructional design at the speed of change. Below is just a taste of what you wanted to know.
What is The 5 Moments of Need process?
How does The 5 Moments and workflow learning relate?
What is the difference adaptive and personalized learning?
How do you transition from designing formal to informal learning?
When should adaptive learning be explored over more traditional learning models?
Have a question that wasn't answered? Email us!
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2019-10-2323 minPerformance Matters | A 5 Moments of Need® Podcast SeriesMeasurement Matters | Connecting the DotsOur first Measurement Matters episode is hosted by Conrad Gottfredson who talks through how to connect the dots between training and the workflow.
{Spoiler Alert: it requires a mind shift!}
Listen, or download now, for more on this critical performance piece--measurement.
For more 5 Moments of Need resources be sure to visit our website, join in on the conversation, or subscribe to this Performance Matters podcast for the latest episodes.
Copyright © 2022 by APPLY Synergies, LLC | All Rights Reserved.
2019-10-2112 minPerformance Matters | A 5 Moments of Need® Podcast SeriesStrategy Matters | A Change Chat with David JamesBob Mosher sits down with the CLO of Loop, David James, to discuss 'change' and why now, more than ever, it is important for us, as L&D leaders, to be better at it.
Listen as the two talk new roles, skill sets, priorities, and technology - and how they each relate to change.
Learn more on how to shift to a "performance first" mindset by listening, downloading, and sharing this episode.
For more 5 Moments of Need resources be sure to visit our website, join in on the conversation, or subscribe to this Perfor...
2019-10-1431 min
Lightmap - Conversations with video game creatorsAlpha & Beta Expectations, Should you pre-order, and #PerformancemattersWith the pervasive nature of online and connected consoles and computers, game developers can deliver Alphas & Betas of your favourite games before they hit the shelves. With some betas acting more like a playable demo, rather than a work in progress, are we being trained to expect too much from Early Access, and in development titles or have we missed the meaning of in progress?
Speaking of getting you hyped for games that aren't out yet, we tackle the big issue of pre-ordering games. With exclusive content locked behind pre-orders and individual retailers holding the keys to...
2015-10-0130 min