Look for any podcast host, guest or anyone
Showing episodes and shows of

Phil@growthebench.com

Shows

GrowTheBench PodcastGrowTheBench PodcastBecoming a Master Level ManagerHow do you evaluate how you're doing as a manager? How do you elevate what you're doing as a manager? Training and education are the key - finding affordable training that you can fit into your schedule can be a problem. Mastering what you learn takes it all to the next level - listen because Phil has some ideas and solutions to help you become a master. 2024-09-1809 minGrowTheBench PodcastGrowTheBench PodcastAre You Keeping Score?Phil is here today to talk about the importance of keeping score so you ensure your team and your organization can bring in the wins that are critical to your success!2024-09-1111 minGrowTheBench PodcastGrowTheBench PodcastAre YOU the Ultimate Account ManagerThe podcast today opens up your eyes to the challenges in this critical role - The Account Manager. What does an account manager do - sell, prospect or do they manage relationships? Listen in to Phil's assessment of how you can get your account managers on track!2024-08-2109 minGrowTheBench PodcastGrowTheBench PodcastThe Great Crew LeaderToday Phil is focused on the importance of making sure your crew leaders are clear on their role and how keep the crew performing at top level. Tune in to this pod to learn more about this foundational training!2024-08-0711 minGrowTheBench PodcastGrowTheBench PodcastIt's a Sale Game-Changer!Today's guest is Phil Harwood and he's here to get you on board for training that is a sales game-changer. Not all training is equal and you never have enough experience to say no to systematic, strategic and accessible training. The time is now - tune in to learn more!2024-07-2411 minGrowTheBench PodcastGrowTheBench PodcastPut Your Professional Development on Steroids!Phil has a funny story about his experience with injury and a challenging steroid fix however the metaphor is super fitting and no laughing matter went you put it into context for professional development. Don't miss this one - there's relevant and time sensitive information so tune in!2024-07-1012 minGrowTheBench PodcastGrowTheBench PodcastAdvance Preparation for Snow Storm EmergenciesPhil Harwood is here to talk about a relatively new way to effectively train your people in advance for the inevitable surprises and emergencies which come up when you're in the thick of a big storm. Tune in and learn more!2024-06-2610 minGrowTheBench PodcastGrowTheBench PodcastPros of Subcontracting for Business GrowthToday's pod is focused on why subcontracting works and how to take the challenge out of finding solid subs to go onto building lasting relationships.  Plus - Phil has a sweet offer for a a FREE webinar to talk more about the subject - tune in!2024-06-1212 minGrowTheBench PodcastGrowTheBench PodcastSee You at the SIMA Symposium!This short but sweet pod has a great offer for a session with Phil Harwood in Pittsburgh - three spots are offer but you need to listen in to find out what, when and how to get on the list!2024-05-2906 minGrowTheBench PodcastGrowTheBench PodcastThree Stages for Planning Your Exit StrategyToday's pod is focused on three important stages that will provide forward momentum as you consider what's next in your business planning. Phil has a simple plan with a complementary assessment to get you started.  2024-05-1510 minGrowTheBench PodcastGrowTheBench PodcastPhil's Greatest Sales TacticTune in because this is a story you do not want to miss. Phil takes a walk down memory lane to recount a pretty amazing story of getting "in the back door" in a sales situation that ends up with a win for the opportunity to have a great sales meeting. 2024-05-0114 minGrowTheBench PodcastGrowTheBench PodcastRisk Management - Yours and for Your CustomerCan you predict snowfall with near perfect accuracy? You may be surprised to learn that you can do more than you think! Tune in - Phil Harwood has some interesting background and information to help you manage the risk around unpredictable snow totals. 2024-04-1714 minGrowTheBench PodcastGrowTheBench PodcastCompensation Doesn’t Matter . . . Until it DoesYou heard that right - today's pod focuses on what really matters in terms of employee satisfaction and longevity. If you think it's all about compensation you really need to listen in today - Phil Harwood is here to help you seen this differently!2024-04-0313 minGrowTheBench PodcastGrowTheBench PodcastThe EOS Take OverFor years businesses have been using the EOS to improve business management but it's really taking hold in new ways. Tune in to hear Phil talk about EOS and some important elements of it that may have you asking yourself if EOS is for you or if you're using it, can you build on what you're already doing. 2024-03-2013 minGrowTheBench PodcastGrowTheBench PodcastAn Effective Approach to New Innovations in Your BusinessBringing in the next "shiny new thing" may be exciting but it can also be a challenge for your team. Today Phil talks about how to find and implement innovations in your business effectively - join us! 2024-03-0610 minGrowTheBench PodcastGrowTheBench PodcastNew Members Wanted - Join Us!Phil's focus for this brief pod provides you with a great opportunity to network with your peers - tune in to learn where you can fit into a great group of industry leaders!2024-02-2107 minGrowTheBench PodcastGrowTheBench PodcastA Process to Uncover and Solve IssuesPhil has a great take on meeting planning that will help you and your team plan your time and execute an agenda to make the most of your strategic planning. Tune in to hear more!2024-02-0712 minGrowTheBench PodcastGrowTheBench PodcastWhy Peoria?Phil has some fascinating background and history on Peoria, IL that you will find both interesting and inspiring. Don't miss this lesson - it'll give you a good reason to head to Peoria this year!2024-01-2410 minGrowTheBench PodcastGrowTheBench PodcastGame On!It's January and it's time to get 2024 into full gear to make it a winner. Phil has a pep talk ready to get you excited about hitting the ground ready to make it the best year yet!2024-01-1010 minGrowTheBench PodcastGrowTheBench PodcastA Miracle on IceToday's guest is Phil Harwood - his message - it's a miracle! Listen in...2023-12-2713 minGrowTheBench PodcastGrowTheBench Podcast2024 - Are You Working ON Your Business?Today Phil Harwood addresses a hard truth about working in your business vs. working on your business. If you feel like your business strategy or production could be better listen in! Phil addresses telltale signs and some great solutions for getting things moving in the right direction. 2023-12-1314 minGrowTheBench PodcastGrowTheBench PodcastWhat Makes You Successful?Phil took some time to think about the answer to a frequently asked question - "What advice do you have for someone starting out in our industry?"The answer gives you three top values for success - listen in to see if you agree with Phil's top priorities for business success.2023-11-1512 minGrowTheBench PodcastGrowTheBench PodcastWhat's Your Business Worth?Today Phil Harwood addresses an important topic - business valuation. Whether you are considering selling to move on or retire or make acquisitions to grow your business portfolio, this podcast will give you some direction on how to find out more. 2023-11-0109 minGrowTheBench PodcastGrowTheBench PodcastRecognition for Snow Professionals!Phil Harwood has great news to share for snow and ice professionals, especially in the State of Michigan. Today's pod is short but inspiring because the unseen work of so many hard working snow fighters is being recognized - listen in!2023-10-1808 minGrowTheBench PodcastGrowTheBench PodcastRecruitment 101 - Then and NowHiring has changed dramatically and it's important to know and understand today's best practices. Phil Harwood has put together two lists - what was and what it needs to be. Listen in to get a clear vision for how you can update your hiring process. 2023-10-0416 minGrowTheBench PodcastGrowTheBench PodcastThe Employee That Is Always Late...Every employer has that one (or more) employee who is consistently getting into work late. Whether it is a little or a lot Phil has some questions to ask about that employee's role and responsibilities which will help you make decisions about how to manage this age old issue. Listen in!2023-09-2011 minGrowTheBench PodcastGrowTheBench PodcastTaking Education Seriously - It's Back to School TimeA quick and to the point Weekly Short with Neal Glatt focused on the #1 factor in employee attraction and retention - Employee Development. Hear more about your greatest opportunities through GrowTheBench. 2023-09-1307 minGrowTheBench PodcastGrowTheBench PodcastContract Review - Why, When and HowWhen was the last time you took a careful look at your contact language? More important - have you taken a close look at the contracts that you did not write? Phil talks about the need to clean up, update and confirm that everything reads as it should before you sign on the dotted line. Listen in to learn more!2023-09-0611 minGrowTheBench PodcastGrowTheBench PodcastScale Up Your Process for Snow Bidding AffordablyNeal is here this to talk about a newly updated tool offered on GrowTheBench that is free for your access. Yes - GTB partnered with SiteFotos to create and offer a tool to you without charge. Listen to learn a little more about this game-changing program that GrowTheBench will teach you to use. 2023-08-3009 minGrowTheBench PodcastGrowTheBench PodcastAre You Serious?That question can be stated and heard a couple of different ways - listen in as Phil Harwood talks about taking your business seriously enough to invest in the professional development your people need to be successful. There is no reason to be hesitant to make sure everyone on your team has access to learning opportunities every year. 2023-08-2311 minGrowTheBench PodcastGrowTheBench PodcastYou Say You Hate Snow??Did you read that right? You sure did - the snow and ice management industry has it's share of haters... but why is that? Listen in as Phil addresses the issues that make people feel like they hate snow. Once those issues are addressed, snow becomes something they love all the way into spring cleanup! 2023-08-0912 minGrowTheBench PodcastGrowTheBench PodcastAre You Ready? How to Know What You Don't Know.One of the greatest insights we can have is understanding that we don't know, what we don't know. The even better news is that in some situations, you can find out what you don't know so you can make better decisions, especially for serious moves like selling or transitioning your business.Phil Harwood introduces a new business with a gift for you - listen in to hear how Phil's experience has brought him to a great assessment that is free to you.2023-07-2610 minGrowTheBench PodcastGrowTheBench PodcastHow to be "In The Know" in Your IndustryToday's podcast focuses on one of the best ways to learn, network and grow with other like-minded business people. Listen in as Phil talks about affordable and easy opportunities for you and your organization.2023-07-1912 minGrowTheBench PodcastGrowTheBench PodcastPlanning for Profitability for Your Snow BusinessPhil has experience with owners and leaders that has lead him to realize that planning for profitability is something that needs to be discussed. Snowfighters Institute is hosting an event in September - today's podcast will give you the inspiration to check that out and register ASAP. Profitability is key to your success - tune in to learn more!2023-06-2808 minGrowTheBench PodcastGrowTheBench PodcastLeading Your Sales Team to REAL SuccessPhil's focus today is on forecasting your sales goals, what goes into that forecast and what it looks like to actually plan how to execute your sales strategy in a way that gets you on the way to reach the forecasted end goal. Plus - he'll tell you about great educational opportunities coming up in July - listen in to learn more!2023-06-1411 minGrowTheBench PodcastGrowTheBench PodcastYou Too Can Support the CauseBuilding on the theme of Phil Harwood's last podcast and blog, today we talk specifically about an individual and an organization in the snow & ice industry who personifies living a life of service and support. Please join us to hear more!2023-05-3107 minGrowTheBench PodcastGrowTheBench PodcastLiving a Life of ServiceToday the podcast has a unique focus - living and working a life of service. Phil shares about a subject that is deeply important to him in hopes that you too will grow in your desire to give back through your life and your work. 2023-05-1710 minGrowTheBench PodcastGrowTheBench PodcastGetting to the Heart of Big Sales IdeasToday Phil Harwood starts the conversation remembering stories about how the big idea that was born in a coffee shop was captured on a napkin. There's more to it than that so please listen in to discover how you can learn to get to the the heart of what matters most in sales. 2023-05-0310 minGrowTheBench PodcastGrowTheBench PodcastFinding The Silver BulletIn this week's pod Phil Harwood talks about the finding The Silver Bullet for recruitment. You'll need to listen in because it might not be what you think! Tune in for this week's Weekly Short...  2023-04-1910 minGrowTheBench PodcastGrowTheBench PodcastA Sales Fairytale About The One That Got AwayYou've heard the famous "fish story" about the one that got away right? Well, there's often an equivalent story when it comes to the big contract that got away and Phil Harwood has one for you! Tune in to this week's podcast hear more... 2023-04-0509 minGrowTheBench PodcastGrowTheBench PodcastMore Talk On Hiring - Need to Know Facts About What is Coming UpYes, the perpetual subject surrounding the difficulties of hiring but you need to hear this. Neal Glatt speaks to the importance, now more than ever, of pouring into your employees so that your organization has the reputation that will win the new hires you're seeking.  Need to know more? Neal@GrowTheBench.com 2023-03-2913 minGrowTheBench PodcastGrowTheBench PodcastCan Exit Interviews Help you Retain Your Team?Exit interviews - does your organization do them well? Do you even do them? In today's podcast, Phil Harwood has an interesting idea about how to create the Ultimate Exit Interview so you can see more clearly how to satisfy and retain your employees.  Listen in, it just may inspire you to get this strategy working for you!2023-03-2209 minGrowTheBench PodcastGrowTheBench PodcastThinking About the Evolution of Organizational RolesPhil takes a look at how roles, especially ones which involved customer relationships, need to be considered with the long-view in mind. Failing to do so can negatively impact the value of your business - listen in to get a unique perspective on how to make the most of your team with long-term customer relationships. 2023-03-0810 minGrowTheBench PodcastGrowTheBench PodcastsNOw Profit? What's The Next Step?Today Neal addresses the hard reality of no or low snow seasons. This podcast really addresses the ins and outs of how to prepare your organization for any seasonal outcome whether you do snow or not. There are many things you cannot control, your contract preparation is something you can and must control - listen in to learn more. 2023-03-0116 minGrowTheBench PodcastGrowTheBench PodcastAre You Ready For The Unexpected?Building on the blog and pod two weeks ago, Phil Harwood continues to dive into how to avoid big surprises and the negative, sometimes tragic consequences that can follow. Have experiences you can share or questions about this topic? Email: Phil@growthebench.com. 2023-02-2210 minGrowTheBench PodcastGrowTheBench PodcastIs There a Sales Slump Coming?Slump isn't a word you want to hear in conjunction with a conversation surrounding sales. Neal has some important wisdom to share about what's likely to be coming and how to manage sales priorities and strategies. 2023-02-1509 minGrowTheBench PodcastGrowTheBench PodcastAvoid Unforeseen Situations With Your New HiresToday's blog and podcast with Phil Harwood addresses those times when you're saying - "I had no idea, this came out of the blue!" when a new hire just disappears. Setting expectations and then taking the time to follow up can be a game changer - listen in and learn more. 2023-02-0813 minGrowTheBench PodcastGrowTheBench PodcastHow to Attract and Hire Quality CandidatesToday's podcast with Neal Glatt addresses the quality vs. quantity issue that is a clear  challenge in todays hiring environment. Change can be hard but it could be time to reconsider what your workplace looks like so that you can provide people with what they want and need to balance work and life in ways that are necessary to attract quality people who'll stay on the job. 2023-02-0110 minGrowTheBench PodcastGrowTheBench PodcastRenewals - The Best Renewal Process for Your OrganizationEvery year a ton of time and energy is poured into the renewal process. What if there was a way to do this better, faster, more effectively? In today's podcast Phil talks about ideas and strategies to  consider that can improve your process. 2023-01-2510 minGrowTheBench PodcastGrowTheBench PodcastEmployee Referrals - Tips for Maximizing Your Referral EffortsToday's guest is Danielle Look from Team Engine. Danielle knows the ins and outs for maximizing employee the referral programs that are proven to support your hiring efforts. These programs have been shown to be the most dependable source for hires who stay - listen in to gains some important tips and tricks to improve your program.2023-01-1812 minGrowTheBench PodcastGrowTheBench PodcastWhat's Your Process for Recruiting in 2023?Today's podcast features Phil Harwood's thinking on the never-ending issue of recruitment and retention.  Listen in for some ideas about how to improve on this fundamental  part of building success for your organization. 2023-01-1110 minGrowTheBench PodcastGrowTheBench PodcastNew Year's Resolution NonsenseThis week Neal talks about the ineffectiveness of a New Year's Resolution vs what really works - setting goals and creating a system to achieve them. You don't want to miss this podcast - tune in!2023-01-0415 minGrowTheBench PodcastGrowTheBench PodcastIt's Time to Conduct Your Year-End ReviewAs you look ahead to 2023, Phil Harwood is encouraging you to also take a few minutes to look back to 2022. There is tremendous value in conducting a year-end review that gives you some perspective and informs you about the best way to approach setting your goals for the upcoming year. 2022-12-2813 minGrowTheBench PodcastGrowTheBench PodcastGuest Blog from The Green Executive - The Most Profitable Season of the Year?Neal is here to give you an overview of a "Profit First" approach to ensuring your profit is something you can depend on. This podcast gives you enough information to get you interested in learning more from The Green Executive. Read the blog, check out their Facebook Group too - everyone needs to learn more about this approach to put profit first!2022-12-2107 minGrowTheBench PodcastGrowTheBench PodcastAre You Asking the Right Questions?What if the question you're asking about recruitment isn't the one that gets you to the best answer or solution. Phil Harwood talks about a strategy that may help you look at what you're doing and how to make a difference in your hiring and retention. Do you have feedback or ideas? We'd love to hear from you: info@growthebench.com2022-12-1411 minGrowTheBench PodcastGrowTheBench PodcastGetting Your Business 2-Steps Ahead for 2023Planning... it's either your strong suit or it's not. Today Neal Glatt is encouraging you to get on top of your 2023 planning for education. The SnowFighters Institute has a killer 2023 schedule ready to go with opportunities you will not want to miss. Check out the podcast to hear more and then, make a commitment to get ahead of of your 2023 plan.2022-12-0713 minGrowTheBench PodcastGrowTheBench PodcastThe Great Margin Drop - Getting Ready for Next YearToday, Phil Harwood talks about how the costs of doing business are rising, and price increases needed to cover these costs may not be either sufficient or timely enough to avoid a drop in profit. Not a great end of year surprise,  listen in to see if you're ready and if you're not, where to start. 2022-11-3011 minGrowTheBench PodcastGrowTheBench PodcastGiving Thanks!It's Thanksgiving time so Neal shares about the things and people that have helped him grow and improve professionally through the years. We have mentors that just show up in our lives or we can intentionally hire coaches to help us refine our skills. Who's showed up for you? What are you grateful for professionally? Let us know! Wishes for a Happy Thanksgiving from GrowTheBench!2022-11-2309 minGrowTheBench PodcastGrowTheBench PodcastBonuses for Employee Referral - Yes or No?Phil Harwood discusses the hard truth that labor shortages are nothing new and they're likely here to stay. However, the reason behind shortages do differ - the question is,  what are the solutions for today's issues? Listen to the challenges and benefits of employee referral bonuses and what you need to do to get people to refer the employees you want to hire. 2022-11-1614 minGrowTheBench PodcastGrowTheBench PodcastBurnout - It's a REAL ThingToday's podcast features a conversation with Neal Glatt addressing the challenge of burnout in the workplace. Expectations that are not being met or lack of hope for improvement in the near future can cause people to feel overloaded. Listen in to hear more about the research that shows burnout is a real thing, how to look for the symptoms and some ideas to help support your team. If you're experiencing some of this in your workplace let us know what's going on. We'd love to hear from you, especially if you have some ideas to contribute. 2022-11-0910 minGrowTheBench PodcastGrowTheBench PodcastImportant Contract Language for the Scope of Work in Snow & IceDefining and setting expectations for Scope of Work is an essential part of protecting your snow and ice removal business. Today Phil discusses some of the important details that should be included in your contract or, that you need to look for in client contracts. Don't miss the details you'll find in today's blog post and be sure to send Phil your questions and comments - we value your feedback and are eager to be of service to you. Email: info@GrowTheBench.com2022-11-0211 minGrowTheBench PodcastGrowTheBench PodcastIs Your Team Ready For Winter?Getting ready for winter often needs to happen quickly and then, it needs to happen again when new hires are made throughout the season. Today Neal share some great strategies for using technologies to access training that's not only affordable, it's reproducible as new hires come on board throughout the season. Join us for a short podcast where you'll get some great solutions for your winter training needs. 2022-10-2611 minGrowTheBench PodcastGrowTheBench PodcastIs it Time to Close the Pool?Are you asking, what pool? In today's podcast Phil Harwood uses this question as a way to get you thinking about little extras that used to be easy to deliver but now are often left out of service delivery. With the shortage of workers in today's workplace, some of the niceties we've come to expect are no longer available so, is it time to start thinking about this in terms of your business? We'd love to hear what you've been doing that you found you could let go, at least temporarily, until staffing isn't as much of a...2022-10-1910 minGrowTheBench PodcastGrowTheBench PodcastSales Commissions - Yes, No - Maybe So?In today's podcast, Neal Glatt talks  at the science behind what motivates sales people to hit targets and how commissions can help or hinder that process. Plus - how commission can actually undermine long-term relationships if you have someone who with do anything to make the sale. What you hear may be surprising and give you some real food for thought regarding how you structure sales compensation programs. Listen in and let us know if you have any questions - we're here to support you 24/7 at GrowTheBench. 2022-10-1211 minGrowTheBench PodcastGrowTheBench PodcastWhat is YOUR Definition of Work?Phil Harwood is asking a surprisingly relevant question about how both employers and employees look at work. Does it mean punching a clock  8:00 to 5:00 or does it mean productive behavior that contributes  toward a common goal for an organization? And, how do you set expectations surrounding your definition of work so you know that leadership and the team understand the goal? Listen in - read the blog for more detail and please let us know what you think or how you're managing expectations - we'd love to hear from you. 2022-10-0514 minGrowTheBench PodcastGrowTheBench PodcastIt's Not ALWAYS About the MoneyToday we flip the script and Neal is interviewing Leslie surrounding Appreciation in the Workplace. I simple, affordable and proven way to create satisfaction and loyalty in your organization. Be sure to listen in to this important conversation that can show you how to improve retention of your employees. 2022-09-2815 minGrowTheBench PodcastGrowTheBench PodcastFrom Transition to Exit Strategy - Creating a Leadership Team to Manage ThroughTransitions bring challenges that can be much more effectively managed when you have the right people in place. Phil Harwood talks about resources, pathways and creating a leadership team that's ready when transitions occur. 2022-09-2110 minGrowTheBench PodcastGrowTheBench PodcastEmployee Development - Time to Get Back to SchoolToday Neal talks about the value of employee development. If you'd like to develop loyalty and  commitment in your people, research shows that you can do that if you help them develop their skills. Building stability is easier than you think - invest in your people and they'll invest in their future with you. 2022-09-1411 minGrowTheBench PodcastGrowTheBench PodcastWhat Is Your Business Worth?Today's conversation with Phil Harwood addresses the importance of understanding what your business valuation looks like and how to go about the process of getting a valuation done. It's a complicated process and important for owners to understand. 2022-09-0711 minGrowTheBench PodcastGrowTheBench PodcastHow Important is Price, Really?Today Neal speaks to the importance of coming prepared to ask the right questions to help you find out exactly how important price is to your prospect. It's simple but it's not always easy - Neal has some great insights to share about the sales cycle and how to listen for what your customer really wants and needs. 2022-08-3115 minGrowTheBench PodcastGrowTheBench PodcastA Role Play... How to Approach Price IncreasesToday Phil and Leslie walk through a script on what it can look and sound like to have a difficult conversation about raising prices in the middle of a contract. There are ways to make this work out for you and for your customer - tune in and hear more about how your customer relationships are the foundation for working through challenging changes that come your way - especially increasing prices. 2022-08-2411 minGrowTheBench PodcastGrowTheBench PodcastSales 101 - Shut Up and Sell!Neal tells an engaging story about how saying too much can lose the sale. It sounds counter intuitive but the truth is, if you're too busy talking you may have missed the key to what your customer want to hear.  Tune in to learn more!2022-08-1711 minGrowTheBench PodcastGrowTheBench PodcastProblem Employee? If You Only Knew...Today Phil talks about an all to common issue with management - when you have someone that really isn't a great fit for the team or worse, is doing damage. There are solutions and resources to learn more so, listen in!2022-08-1010 minGrowTheBench PodcastGrowTheBench PodcastFlooded With Applicants? Listen to this!In this week's podcast Neal Glatt talks about important changes you can make in how you approach your messaging for recruitment. Listen to some quick tips and opportunities to learn more. 2022-08-0310 minGrowTheBench PodcastGrowTheBench PodcastIt's Time for SALES!Phil Harwood is here to talk about the truth behind sales. Regardless of your industry, sales is the foundation of your business. Listen to learn more.2022-07-2710 minGrowTheBench PodcastGrowTheBench PodcastStrategies for Workforce Management in a Changing EconomyToday Neal Glatt talks about how the potential changes in our economy changes how we approach workforce development and recruitment as well as understanding what people are looking for when they're looking for a job. 2022-07-2012 minGrowTheBench PodcastGrowTheBench PodcastDelivering Customer Service SolutionsBuilding on last week's podcast Phil brings important examples of how customer service can build your referral chain and grow your business or, if you have a fail, can hurt your company's reputation for service and impact growth. Phil has some solutions!2022-07-1312 minGrowTheBench PodcastGrowTheBench PodcastCustomer Service from the Human PerspectiveThis week we welcome Liz Lark-Riley from Rockledge Gardens in Rockledge, Florida. Liz is an expert who speaks knowledgably about the best ways to excel in the area customer service as well as helping your team gain those all important, basic customer service skills. 2022-07-0612 minGrowTheBench PodcastGrowTheBench PodcastInvesting in Employee Development - Good for the Employee and the OrganizationInvestment in employee development has tremendous ROI for your organization. Neal Glatt has some persuasive data and statics to support the value of making sure your employees are growing in place instead of leaving in order to find career advancement.  Don't miss this engaging and informative Weekly Short Podcast from GTB. 2022-06-2915 minGrowTheBench PodcastGrowTheBench PodcastLooking at Operational Excellence as a Solution to the Labor ShortageA well organized operation not only helps to get work done efficiently, it also provides safety and security in terms of the workplace. Listen to a quick and to the point podcast about how operations can impact your issues with the labor shortage.  And - there are two important events to help you get your game-on surrounding Operations and Liquid Deicing - check out the blog and read more! 2022-06-2209 minGrowTheBench PodcastGrowTheBench PodcastTips on How to Attract a More Diverse WorkforceRecruitment is one of the ongoing concerns for all organizations. The weekly short welcomes back  Danielle Look from Team Engine  - listen as she shares informative tips on how to think differently about who might be a good fit for your team. 2022-06-1514 minGrowTheBench PodcastGrowTheBench PodcastSelling Strategies for 2022/23 Price IncreasesEvery day we're facing increased prices for everything we purchase so increases for new business or upcoming contract renewals should be no surprise to your customers. In today's podcast Phil talks about ideas for normalizing those increases and working with your customer to create a win/win for 2023 and beyond. 2022-06-0813 minGrowTheBench PodcastGrowTheBench PodcastBidding Season for Snow and New Ways to WINToday Neal talks about new technology that will help you win the bidding process in a faster, earlier bidding season for snow and ice removal contracts. Make sure you listen to learn more and find out where you can take advantage of free training and bidding options. 2022-06-0115 minGrowTheBench PodcastGrowTheBench PodcastTraining for the 'Seasons' Within the Four SeasonsThe Spring season is one of the busiest of the year with all the "mini-seasons" that come with the beginning of Spring into Summer. (Each of the four seasons has mini-seasons to deal with) How are you training both new employees and seasoned workers to keep them engaged and doing things the way your organization wants things done? Phil outlines a great program available in small, timely segments to keep your team up to speed no matter how busy things become.2022-05-2510 minGrowTheBench PodcastGrowTheBench PodcastReach qualified candidates BEFORE your competitors!We have a guest on our podcast today! Join us to listen to compelling information and tips from Danielle Look with Team Engine. You'll  learn the best way to get to qualified candidates quickly, before they take a position with your competitor and you can take advantage of a free trial to see how Team Engine can work for you.2022-05-1814 minGrowTheBench PodcastGrowTheBench PodcastKeeping Score, how to gain important metrics to measure your success.If you want to have a WINNING score at the end of your fiscal year, you need to set goals and keep score throughout the year to be sure you're going to hit those goals. Tune into this brief conversation with Phil Harwood on new ways for you to measure your success. 2022-05-1110 minGrowTheBench PodcastGrowTheBench PodcastTime to Reset - Reclaim Your CalendarHave you ever stopped to look at your weekly calendar and wondered, “How did all these things become part of my routine?”  If you're feeling overwhelmed and rushed take some time to listen to Neal and Leslie discuss how to take a look at your calendar, regroup and reset your life in all the areas that mean the most to you.  2022-05-0412 minGrowTheBench PodcastGrowTheBench PodcastIs Rockland, Maine on Your "Bucket List?"Everyone has their own unique “bucket list” - things they want to do before it’s too late. If your bucket list does not include visiting the beautiful State of Maine, today Phil will try to convince you to add it to your list. Not only that, there's an invitation to an event you will not want to miss!2022-04-2709 minGrowTheBench PodcastGrowTheBench PodcastOne Critical Key to Increasing Retention and ProfitsListen to Neal and Leslie discuss what it means to your bottom-line by building trusted relationships in the workplace. You may be surprised at what the statistics show for employee retention and profits when you build relationships in the workplace. 2022-04-2011 minGrowTheBench PodcastGrowTheBench Podcast(Really) Get to Know Who You're Working WithListen to Phil and Leslie have a brief conversation about the value of an assessments in the workplace. Hear more about how they can help you really get to know your team. 2022-04-1309 minGrowTheBench PodcastGrowTheBench PodcastSlow down to win the race? Strategize your approach to the springtime rush.Listen to Neal give you a great metaphor to slow down,  take a look at your goals and strategize how to make it all happen during the busiest time of the year. 2022-04-0614 minGrowTheBench PodcastGrowTheBench PodcastNeed to get and stay organized? Try The 2-Minute Rule!Meeting deadlines in a fast-paced workplace takes intention and organization. Listen to how Phil approaches one simple way to get things started by using the 2-minute rule.  There are other resources and ideas for you too!2022-03-3014 minGrowTheBench PodcastGrowTheBench PodcastNeed some help organizing your day? Learn about the 2-minute rule!Listen as Phil Harwood shares a favorite discipline to quickly gain some needed organization to your day.  2022-03-3014 minGrowTheBench PodcastGrowTheBench PodcastGas prices killing you? Hear how you can increase pricing for new business and and contract renewals.We're all facing the challenge of higher prices at the pump and just about everywhere else. How can we approach pricing increases while respecting our clients and expecting fewer objections - listen to Neal's ideas on just how to do that and succeed. 2022-03-2313 minGrowTheBench PodcastGrowTheBench PodcastPhil's Pro Tip to Gain More ProfessionalismListen to Phil and Leslie chat about professionalism in communication. 2022-03-0811 minGrowTheBench PodcastGrowTheBench PodcastLabor Shortage Strategies and SolutionsListen as Neal talks through the changes we're seeing industry wide for recruiting strategies and opportunities to learn more from the experts. 2022-03-0810 minGrowTheBench PodcastGrowTheBench PodcastLabor Shortage - Solved?Listen as Leslie and Phil talk about some of the often unaddressed,  underlying issues which impact the current labor shortage. A conversation designed to get us all thinking!2022-02-2411 minGrowTheBench PodcastGrowTheBench PodcastGTB Podcast Announcement & Time Management TipsLeslie and Neal announce the new GTB Weekly short - business inspiration on the go. Further discussion surrounding important time management tips and education opportunities with GTB. 2022-02-2412 minGrowTheBench PodcastGrowTheBench PodcastAre You Overlooking The Most Important Leader In Your Organization?Listen in as Phil Harwood fills in the blanks about who is truly  the most important leader in your organization and how to help them learn to lead well. 2022-02-1513 minGrowTheBench PodcastGrowTheBench PodcastGrowTheBench Podcast Winning The Talent WarListen as Leslie Boomer and Neal Glatt discuss  challenges and solutions for hiring qualified candidates for the upcoming spring season. 2022-02-0914 min