Shows
We fight for thatClearing Communications Consumers Complaints: CCTS with Howard MakerWe interview Howard Maker, Commissioner of the Commission for Complaints for Telecom-television Services (CCTS) about the Canadian ombudsman service that helps Canadians - for free - to resolve their consumer complaints with Internet, wireless (cellphones), home phone and paid TV services. You never heard of the CCTS? You should get acquainted because they just may get your money back. But it's not quite that easy, and we ask Howard to describe the challenges of being an independent agency charged with being fair in a notoriously difficult communications market.We also break down the CCTS' 2021-22 Mid-Year Report an...2022-04-071h 04We fight for thatThe Promotion of CompetitionCompetition in Canada is enforced by the Competition Bureau of Canada. In this episode, we discuss all things competition in Canada and how it can be promoted with Anthony Durocher, Deputy Commissioner, Competition Promotion Branch at the Competition Bureau of Canada. First up, possible reform of the Competition Act and the Competition Bureau's submission to Senator Howard Wetston's review. Next, we hear about two consumer-centric, proactive campaigns by the Bureau upcoming next week and next month. First up is #SwitchWeek , this year from 21-27 February 2022, during which the Competition Bureau encourages Canadians to shop around for better deals on esse...2022-02-1954 min