Shows
The Pitstop PodcastEp. 13 - 5 Ways to Get Your Customers to Love You► If you enjoyed this episode, check out show notes and more at: www.oeminteractive.com
In this episode we discuss:
Social Customer Care (always be accessible)
-Engage with everyone.
-Respond to complaints and questions immediately, as in minutes, not hours or days.
-Failing to respond to any customer can cost you not just that customer’s business, but the business of anyone who has seen the complaint and lack of response.
Personalization (this can help make a good customer experience, a great customer experience)
-Instructional videos
-Unique promos
-Handwritten letters
Say Thank You (personally calling your customers to say thank you...2018-07-2311 min
The Pitstop PodcastEp. 12 - Top 5 Social Media Platforms that Will Boost Online Auto Part & Accessory Sales► If you enjoyed this episode, check out show notes and more at: www.oeminteractive.com
Thank you for watching this video. We hope that you keep up with the monthly videos we post on the channel, subscribe, and share your learnings with those that need to hear it. We hope to hear your thoughts and comments, so please take a second and say, ‘Hey’!
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Who is OEM Interactive and what is The Pit Stop Podcast?
Learn and hear the latest trends, tips and strategies influencing the online auto parts industry. At the #PitStopPodcast, we provide actionable tips on how to sell mor...2018-07-1411 min
The Pitstop PodcastEp. 11 - Using Social Media to Increase Auto Parts & Accessories Sales Online► If you enjoyed this episode, check out show notes and more at: www.oeminteractive.com
Thank you for watching this video. We hope that you keep up with the monthly videos we post on the channel, subscribe, and share your learnings with those that need to hear it. We hope to hear your thoughts and comments, so please take a second and say, ‘Hey’!
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Who is OEM Interactive and what is The Pit Stop Podcast?
The #PitStopPodcast is a weekly series where we discuss the latest trends in the digital marketing landscape, and provide actionable tips on how to sell more aut...2018-07-0208 min
The Pitstop PodcastEp. 10 - Stop Burning Cash From Online Canceled Orders and Returns!► If you enjoyed this episode, check out show notes and more at: http://www.oeminteractive.com/ep-10-stop-burning-cash-from-canceled-orders-and-returns-online
Thank you for watching this video. We hope that you keep up with the monthly videos we post on the channel, subscribe, and share your learnings with those that need to hear it. We hope to hear your thoughts and comments, so please take a second and say, ‘Hey’!
—
Who is OEM Interactive and what is The Pit Stop Podcast?
The #PitStopPodcast is a weekly series where we discuss the latest trends in the digital marketing landscape, and provide actionable tips on how to s...2018-07-0218 min
The Pitstop PodcastEp. 9 - Why Every Parts Department Needs Live Chat on Their Website► If you enjoyed this episode, check out show notes and more at: http://www.oeminteractive.com/ep-9-why-every-parts-department-needs-live-chat-on-their-website
Thank you for watching this video. We hope that you keep up with the monthly videos we post on the channel, subscribe, and share your learnings with those that need to hear it. We hope to hear your thoughts and comments, so please take a second and say, ‘Hey’!
—
Who is OEM Interactive and what is The Pit Stop Podcast?
The #PitStopPodcast is a weekly series where we discuss the latest trends in the digital marketing landscape, and provide actionable tips on how to s...2018-06-2009 min
The Pitstop PodcastEp. 8 - Stop Being an Order Taker!► If you enjoyed this episode, check out show notes and more at: www.oeminteractive.com
In This Episode, We Discuss:
-What you can do proactively to generate more leads, sales and clients.
Thank you for watching this video. We hope that you keep up with the monthly videos we post on the channel, subscribe, and share your learnings with those that need to hear it. We hope to hear your thoughts and comments, so please take a second and say ‘Hey’!
Who is OEM Interactive and what is The Pit Stop Podcast?
The #PitStopPodcast is a weekly series where we discus...2018-06-1212 min
The Pitstop PodcastEP. 7 - Ways to Reduce Online Customer Returns► If you enjoyed this episode, check out show notes and more at: www.oeminteractive.com
In This Episode, We Discuss:
How Can You Reduce The Amount Of Returns? (1:20)
-Make Customers Provide a VIN!
-Returns drain staff time, profit margins and service experience
-Make the customer provide a VIN to qualify for a return
-Parts staff needs to double-check every order!
What if they DON’T provide their VIN? (2:15)
-Return policy standards in place
-GET ON THE PHONE!!!
How Important Is Customer Contact? (3:35)
-Contact info needs to be readily available
-Chat can be effective to help customers
-22% of products are retu...2018-05-2910 min
The Pitstop PodcastEp. 6 - How To Increase Online Automotive Accessory Sales► If you enjoyed this episode, check out show notes and more at: www.oeminteractive.com
Thank you for watching this video. We hope that you keep up with the monthly videos we post on the channel, subscribe, and share your learnings with those that need to hear it. We hope to hear your thoughts and comments, so please take a second and say ‘Hey’!
—
Who is OEM Interactive and what is The Pit Stop Podcast?
The #PitStopPodcast is a weekly series where we discuss the latest trends in the digital marketing landscape, and provide actionable tips on how to sell more aut...2018-05-2110 min
The Pitstop PodcastEP 5 - How Parts Managers Can Become More of a Sales Professional► If you enjoyed this episode, check out show notes and more at: http://www.oeminteractive.com/ep-5-how-to-become-a-sales-professional
Do Not Be An Order Taker! (2:01)
How Can Parts Staff Sell More? (2:54)
-Contact information needs to be online
-Listen to the customer
-Deliver the product the right time, the first time
Utilize Chat Features (5:15)
-See in real time what pages customers are shopping
-Knowledge about product
Tips To Gain Customer Trust (6:18)
-Build a relationship for repeat business
-Customize your email signature
-Make yourself a thought leader by becoming an expert
Thank you for watching this video. We hope that you keep up wi...2018-05-2111 min
The Pitstop PodcastEP 4 - Ways to Increase Profitability Selling Parts And Accessories Online► If you enjoyed this episode, check out show notes and more at: http://www.oeminteractive.com
In This Episode, We Discuss:
-Setting Realistic Expections (1:30)
-Having a plan for success (1:34)
-Training Your Parts Staff (4:28)
-Offer Something Different (5:45)
Thank you for watching this video. We hope that you keep up with the monthly videos we post on the channel, subscribe, and share your learnings with those that need to hear it. We hope to hear your thoughts and comments, so please take a second and say ‘Hey’!
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Who is OEM Interactive and what is The Pit Stop Podcast?
The #PitStopPodcast is a weekly s...2018-05-0610 min