Shows
QMC EMS | Board & CollarEpisode #134: Baskin-Robbins Ice Cream It Ain't - Dealing with Rejections and Denials
Do you know your ambulance claims and ice cream share descriptions? Do your claims need a bath when they are dirty to make them clean? Download this episode to learn more about rejections and denials! We're glad you're here
Written and Presented by: Chuck Humphrey
2020-09-1207 minQMC EMS | Board & CollarEpisode #133: Chasing Cats in the Dark - Managing EMS Accounts Receivable Life Cycles
Now more than ever, managing your organization's Accounts Receivables has never been more important. It takes a constant and watchful eye and is so incredibly important in this COVID world we live today. Many EMS organizations across the country are suffering terribly from declining call-volume, low funding and even more challenging reimbursement patterns. Join Brigit Battaglia, Director of QMC's Process Design and Optimization as she provides some helpful facts and tips about this important subject matter. It's like herding cats in the dark but you can do it.
Written...
2020-09-0905 minQMC EMS | Board & CollarEpisode #132: Excuse My Medic Pod Magazine (August 27, 2020)
Welcome to the August 2020 edition of Excuse My Medic (EM2). Well, this is an episode you shouldn't miss. The EM2 Team takes a closer look at new HHS funding opportunities available under Phase 2 of the CARES Act as well as other key information
Along with some great information on funding, we also have a great time with Positive EMS stories as well as the EMS Word of the Day and offbeat news from the world of emergency medical services. Join us for great information and some belly laughs as well. We have to kee...
2020-08-2743 minQMC EMS | Board & CollarEpisode #131: Promises in the Dark - HHS Funding Phase 2 Figured Out....Hopefully!
We explore HHS COVID-19 Funding Phase 2. While the components and regulations are a bit complex, we sort through it all and provide a sound understanding to help you determine if your organization is eligible to apply for the next level of COVID-19 funding. While I think they like to keep us guessing and in the dark, we have it figured out in this Board & Collar episode.
Presented by: Chuck Humphrey and Gary Harvat
2020-08-2542 minQMC EMS | Board & CollarEpisode #130: Not a Party with a Cake but it is a Surprise...Surprise Medical Billing.
We continue to explore the issue of surprise medical billing affecting the nation's EMS industry. Lots of news, lots of discussion, coupled with confusion and some frustration along the way. Join QMC's Vice President of Business Development, Ed Marasco as he sorts through the clutter and explains this complicated subject matter.
Written by: Ed Marasco
Presented by: Ed Marasco
2020-08-1113 min
QMC EMS | Board & CollarEpisode #129: 10 Questions | 30 Minutes - Spaulding Rehabilitation Network
Welcome to QMC's 10Q30 EMS Profile. This month, we are featuring the Spaulding Rehabilitation Network Ambulance Service from Boston, Massachusetts. Sean Kukauskus, Ambulance Director for Spaulding joins us to answer 10 critical questions affecting EMS organizations nationally. Hear Sean's well-thought responses and how he is leading his great team. Among items discussed are how Sean and his team are working through the COVID-19 world and keeping his everyone safe and highly functional. Tune into this very informative 10Q as we know you will find the information and Sean's answers to our questions quite informative and thought-provoking.
2020-07-1632 minQMC EMS | Board & CollarEpisode #128: Cost Data Collection - The Workin' Man (Part II) - Wages, Salaries, Benefits and More Fun Stuff Associated with Staffing
In this episode we continue our discussion pertaining to Section 7 of the CMS Cost Data Reporting Instrument with a discussion about Section 7.1 and the reporting of costs associated with Paid Staff within your organization. It’s a dollars and cents discussion of hourly wages, salaries and benefits, including the number of hours worked by individuals for the annual reporting period and with a few cautions to add along the way. We go deeper into the Section 7 jungle and we’re glad that you’re joining on this Cost Data Collection safari!
2020-06-2711 min
QMC EMS | Board & CollarEpisode #127: Excuse My Medic Pod Magazine (June 26, 2020)
Welcome to the June 2020 edition of Excuse My Medic (EM2). Today's EM2 provides an insightful recap of where we we are as we hopefully, head out of this pandemic (God Willing). What kind of destruction is now in our rear view mirror which we are forced to recover from for months, if not years to come. The EM2 Team takes a closer look.
It's also a time to laugh. It's a pretty serious world out there right now and we've taken a few moments that will provide a bit of a respite and bring...
2020-06-2744 minQMC EMS | Board & CollarEpisode:#126: The Almighty Grant Dollar and COVID-19: Funding Update for Emergency Medical Services
Join QMC's Panel of Experts as we look at the different funding sources currently available to EMS organizations in light of the COVID-19 Pandemic. It's confusing and at times, frustrating but if you know the ropes, the funding can benefit and assist your organization during these challenging times.
Presented by: Chuck Humphrey, Ed Marasco, Celeste Plunkett and Gary Harvat
2020-05-221h 02QMC EMS | Board & CollarEpisode #125: FAQs from Us to You: COVID-19 Funding, Reimbursement and Other Stuff that Keeps you Awake at Night!
Join us as we answer your plaguing (sorry, shouldn't use plaguing) questions about funding and more. It's ninety minutes of every COVID-19 funding question you ever wondered about but never had the chance to ask. We assembled a great panel of EMS professionals and hopefully, we can give you answers that will both satisfy your palate and sooth your nerves. Join the guys from Excuse My Medic along with Compliance and Billing experts as we answer your questions. Inquiring minds want to know and this show brings answers to those inquiries.
Prese...
2020-04-291h 13
QMC EMS | Board & CollarEpisode #124: Excuse My Medic Pod Magazine (April 17, 2020)
Welcome to the April 2020 edition of Excuse My Medic (EM2). On today's show, amidst the COVID-19 pandemic, we examine all things that are keeping us up at night including how will funding help keep the EMS industry alive and how things have changed for emergency medical services within the past 30 days. New funding, less signatures, more risk. Almost like lions, tigers and bears from an old movie script.
We also have some lighter moments in our show including uplifting stories, the EMS Word of the Day and news from the EMS offbeat. Join Chuck...
2020-04-1849 minQMC EMS | Board & CollarEpisode #123: CMS and COVID-19 Figured Out? A Daunting Task but We'll Give it a Go!
So, are you on information overload with all the new regulations and requirements? We are. CMS has new information almost coming out daily. Trying to both understand the plethora of information while trying to remain safe, keep your teams safe and ensure the future financial viability of your organization is a daunting task.
This EMS|Board & Collar presentation helps to simplify the recent changes invoked by CMS relating to the FAA Re-Authorization Act as well as CMS and COVID-19. The Board & Collar Team clarify many key issues that we are confronted with c...
2020-04-0457 minQMC EMS | Board & CollarEpisode #122: Everyone's Has A Boss...Cost Data Collection Section 7 Administration - Gotta Count Them Too!
It’s required three Podcasts to dig into Section 7 of the CMS Cost Data Collection Tool covering Staffing and Labor Costs. In this episode, we dig into Sections 7.2 and 7.3. Our discussion of Section 7.2 will walk through how to report direct-paid Medical Director labor costs together with reporting your paid Administration and Facilities people. Afterward, we’ll round out this talk by discussion how to report Volunteer labor costs when we cover Section 7.3.
Written by: C. Humphrey
Presented by: C. Humphrey
2020-03-3009 minQMC EMS | Board & CollarEpisode #121: COVID-19 Beyond the Response
We live in a new world today. COVID-19 is changing our way of life today and it will tomorrow as well. Many of those both on the front lines and those who are at home protecting themselves and their families are living differently today than they were just a few weeks ago.
Please join QMC's Ed Marasco as he looks at COVID-19 and its impact as well as ways you work to avoid being one of those afflicted regardless of the role you are performing today. On this edition of the QMC E...
2020-03-2613 minQMC EMS | Board & CollarEpisode #120: Difficult Conversations About Uncomfortable Topics
EMS Leadership is challenged with many issues these days. Reimbursement, succession planning, COVID-19 and infectious diseases and of course, the big one...managing employees. Many EMS organizations are small in number and it is not uncommon for strong bonds of friendship to form between those in charge and those who work as a line medic. So, how do you handle when it comes time to correct a past partner of 7 years and correct a work pattern that is not consistent with organizational policy? Well, it's time for a difficult conversation about a specific unco...
2020-03-181h 15
QMC EMS | Board & CollarEpisode #119: Cost Data Collection - The Workin' Man - Jobs and Compensation - Section 7
We continue out series of podcasts focused on “Peeling Back the Layers of the Cost Data Collection Instrument” by taking a look at Section 7, the Jobs and Compensation Section. How is your team compensated and do they have shared responsibilities? There is much to consider and report here and it is imperative that you have this section computed well. Lots of questions and hopefully, we will provide the answers. We explain in detail in this edition of the QMC EMS|Board & Collar.
Written by: C. Humphrey
Presented by: C. Humph...
2020-03-0110 minQMC EMS | Board & CollarEpisode #118: HIPAA Update - Are You Gambling with Your Organization's Financial Well-Being?
For the first time, an emergency medical service was fined for a HIPAA Breach. A breach can be a financially-devastating occurrence. In this Keynote Presentation of the QMC EMS|Board & Collar, we explore HIPAA a bit further and ask the question, "Are You Gambling with Your Organization's Financial Well-Being?" This informative and enlightening presentation is presented by Mary Craig, QMC's Chief Compliance Officer. Mary has a deep and storied background in Compliance and regulatory affairs. Her presentation is a must-listen given these recent occurrences in our EMS industry.
Written by: Mary Craig
2020-02-2859 minQMC EMS | Board & CollarEpisode #117: Excuse My Medic Pod Magazine (February 14, 2020)
Welcome to the February 2020 edition of Excuse My Medic. On today's show we get an updated look at Surprise Ambulance Billing and the surrounding legislative issues currently under consideration in Washington. Be sure to listen in on some great Positive EMS News, a couple zany EMS stories and laughs from the offbeat and the EMS Word of the Day. Don't miss out on this very interesting and informative episode with Chuck, Ed and Gary.
Your Hosts: Chuck Humphrey, Ed Marasco and Gary Harvat
2020-02-1452 minQMC EMS | Board & CollarEpisode #116: The Cost Data Collection Instrument - It's Not the Saxophone but It's A Key Member of the Cost Data Collection Band
We continue out series of podcasts focused on “Peeling Back the Layers of the Cost Data Collection” by taking a look at the Cost Data Collection Instrument. This is the key document that will be used for collecting your data and enabling you to submit your information to CMS when the time comes. We cover much ground in little time so be sure to tune in to this edition of the QMC EMS|Board & Collar for a great instrumental performance.
Written by: C. Humphrey
Presented by: C. Humphrey and Gary Harvat
2020-02-041h 04QMC EMS | Board & CollarEpisode #115: Service Above Self - Cost Data Collection Section #6 Service Mix Section
We continue out series of podcasts focused on “Peeling Back the Layers of the Cost Data Collection Instrument” by taking a look at Section 6, the Service Mix Section. What percentage of your ground ambulance responses are emergency versus non-emergency? What is an ALS Level 2 versus an ALS Level 1? Does your service ever transport critically ill or injured patients from one facility to another with additional higher-trained personnel onboard the ambulance? These questions and more will be critical to determining the answers for this section. We explain in detail in this edition of...
2020-01-1809 minQMC EMS | Board & CollarEpisode #114: 10 Questions | 30 Minutes: Trinidad Ambulance District, Trinidad, Colorado
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the The Trinidad Ambulance District from Trinidad, Colorado. Tune in to hear how leadership from this great organization serving rural Colorado responds to our ten questions in thirty minutes. You will find their responses to each of our questions interesting and in many cases, thought-provoking. This is a great 10Q so take a moment to join in and hear from one of the Centennial State's great emergency medical service providers.
Your Host: Gary Harvat
2020-01-1632 minQMC EMS | Board & CollarEpisode #113: Lions, Tigers & Bears AKA Standbys, Intercepts and Instruments - More On Cost Data Collection
When reporting Service Volume in the Ground Ambulance Cost Data Collection instrument, how will you report stand-by incidents and intercepts? How do your responses into primary and secondary response areas that you reported in Section 3, tie together into the data your report in Section 5. And…what if your primary area’s zip code is exactly the same as your secondary response area’s zip code? How are you going to handle that one? We have some guidance for you as we complete our discussion about this section in this edition of the QMC E...
2019-12-3007 minQMC EMS | Board & CollarEpisode #112: Excuse My Medic Pod Magazine (December 20, 2019)
Welcome to the December 2019 edition of Excuse My Medic. On today's show we get an updated look at the Cost Data Collection process and also take a moment as Gary gets on his soapbox about how compassion has become somewhat of a forgotten art in the emergency medical industry. Some great Positive EMS News, a couple zany EMS stories and laughs with the EMS Word of the Day. Don't miss out on this episode with Chuck, Ed and Gary.
Your Hosts: Chuck Humphrey, Ed Marasco and Gary Harvat
...
2019-12-2149 minQMC EMS | Board & CollarEpisode #111: Cost Data Collection, Take 5 - Section 5 That is...
As promised, the Board and Collar communicators have prepared yet another episode dedicated to the Ground Ambulance Cost Data Collection mandate. We chose certain sections of the online reporting tool instrument that, in our opinions, will cause the most stress for respondents. As ground ambulance providers and suppliers compile and collect the necessary data that will be used to complete the online reporting tool, we walk beside you providing insight into the more complex sections. In this edition we’ll begin a 2-part focus on Section 5: Service Volume where we’ll look, first, a...
2019-12-1808 minQMC EMS | Board & CollarEpisode #110: The Leader of the Cost Data Collection Band - The Cost Data Instrument
We’re learning more every day about the Cost Data Collection Instrument. Beginning with this podcast, we’re going to peel the layers off the cost reporting “onion” and focus on the sections we think may be the most challenging for our listeners to complete when reporting. Our first installment covers Part 4- Reporting Emergency Response Times. We’ll explain what CMS is looking for when reporting in this section. We’ll also provide you with the preferred calculation method to determine the Emergency Response Time and review how you will determine the Average Respo...
2019-12-0608 minQMC EMS | Board & CollarEpisode #109: PCS Form 2020 - Ch..Ch..Ch..Changes
We all love the PCS Form (cough, cough) and we know what a joy it is to complete and get all the required boxes and signatures (cough again) for each non-emergent patient we transport. Did you know there are changes forthcoming in January of 2020? Yep, in the words of the late rocker, David Bowie, Ch..Ch..Ch..Changes are needed to make your PCS Form compliant and acceptable.
Tune in to this short edition of the QMC EMS|Board & Collar to get a quick synopsis of these changes. Take a listen and i...
2019-12-0304 minQMC EMS | Board & CollarEpisode #108: Excuse My Medic Pod Magazine Special Edition (Nov. 25, 2019)
Welcome to this Special Edition of Excuse My Medic. If you haven't familiarized yourself with the CMS Cost Data Collection program then this episode should be a "must listen" for you. All ambulance services will be directly or indirectly affected by this program and already over 2,500 ambulance providers across the country have been notified of their required participation. Whether your organization is part of the initial group or one that has yet to take their turn in the Cost Data line, you need to understand and pay close attention to the process unfolding right now.
2019-11-281h 05QMC EMS | Board & CollarEpisode #107: 10 Questions | 30 Minutes - Town of Derry New Hampshire EMS, Featuring Chuck Hemeon, EMS Director
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the The Town of Derry New Hampshire. Tune in to hear Chuck Hemeon, Director of Town of Derry EMS as he responds to our ten questions in thirty minutes. You will find Chuck's responses to each of our questions interesting and in many cases, thought-provoking. This is a great 10Q so take a moment to join in and hear from one of New England's best.
Your Host: Gary Harvat
2019-11-2128 minQMC EMS | Board & CollarEpisode #106: More Bucks, Less Bucks, Whose Got the Bucks (And We Ain't Talkin' Hunting Here)
Have Medicare Part B payments for ambulance transports increased or decreased in the last year? Who saw more Medicare ambulance dollars and who saw fewer dollars? What were the Medicare Part B spending trends for ambulance transports in 2018 compared to the previous year? We answer these questions and more in this edition of the QMC EMS|Board &Collar Podcast.
Written by: C. Humphrey
Presented by: C. Humphrey
2019-11-1908 minQMC EMS | Board & CollarEpisode #105: A Day in the Life of EMS Economics
Economics affects every business and every person. Understanding and preparing for the economic impact on your EMS organization is important and your ticket to keeping the lights on year round. Do you have a budget and do you conform to it each year or do you just spend when there's a couple of extra dollars in the bank account? On this edition of the QMC EMS|Board & Collar we look at defining your operation and working with EMS economics to keep you afloat through the year. Guessing, is no longer a viable option fo...
2019-11-141h 07QMC EMS | Board & CollarEpisode #104: The Medicare Fee Schedule...Boring as Sin but Very Important to Your Organization's Health
You're probably reading this write-up after seeing the title and thinking you'll pass on this presentation. Here's a tip - DON'T. Understanding the Medicare Fee Schedule and how it affects your EMS organization is not only important, it's something you need to pay attention to at least, annually. Yes, we admit, this episode of the QMC EMS|Board & Collar does not contain a Pulitzer prize-winning subject matter but as Einstein (or some other cool dude) once said a couple of years back, Knowledge is Power. Know this, understand this and be vigilant enough...
2019-11-0846 minQMC EMS | Board & CollarEpisode #103: HIPAA, HIPPA, HIPPO....NPP? Do You Really Know?
Chances are your EMS agency’s HIPAA NPP is one of those necessary evils that no one thinks about. Sometime two decades ago we all were keyed in to this requirement. But, since then, maybe not so much. How long has it been since you read over your NPP? Does it contain all the latest language to incorporate the HITECH Act provisions? Is it posted to your website and displayed somewhere in your station? In this edition of the QMC EMS Board and Collar we offer some practical tips to help you re-energi...
2019-11-0107 minQMC EMS | Board & CollarEpisode #102: Change...Hate it? Embrace It Once and Take the Risk...Try it...You May Like It
In a rut? Don't like change? What's the problem? The problem may be living in your bathroom mirror. Take a look, examine yourself and ask, are you open to risk and reasonable change? Today, in this edition of the QMC EMS|Board & Collar we'll discuss the crazy idea of embracing change.
Speaker's Note: Special thanks goes to Bob Holdsworth, President of The Holdsworth Group for today's podcast script. Bob is a well-respected veteran paramedic, entrepreneur and founder of The Holdsworth Group, an international consulting firm that has been providing marketing, strategic planning...
2019-10-3004 minQMC EMS | Board & CollarEpisode #101: Is Anybody Out There? How Do We Find and More Importantly, Retain Good Employees
There are many key issues affecting EMS operations each day but one of the largest issues affecting the industry across the nation is employee recruitment and retention.
Join Gary and Tim Myers, Regional Human Resource Manager from Quick Med Claims as we explore best practices and tips for employee recruitment and retention in this edition of the QMC EMS|Board & Collar.
Presented by: Tim Myers
Facilitator: Gary Harvat
2019-10-2547 minQMC EMS | Board & CollarEpisode #100: Excuse My Medic Pod Magazine (October 17, 2019)
Welcome to the October 2019 edition of Excuse My Medic. On today's show we get an updated look at Surprise Ambulance Billing and the legislative process underway from our colleague and co-host, Ed Marasco. Also, some great Positive EMS News and some laughs and entertainment with the EMS Word of the Day. Don't miss out downloading this episode; it will make sitting in traffic on your way to or from work a lot more enjoyable. Put on the lap belt and hold onto the wheel, your drive just got better!
Your Hosts: Chuck Humphrey, Ed Mar...
2019-10-1852 minQMC EMS | Board & CollarEpisode #99: The National Medicare Ambulance Fee Schedule...Don't Break Out the Party Poppers Just Yet!
What does R4407CP, CPI-U, MFP and AIF have to do with the ambulance industry? Let’s talk increase in the National Medicare Ambulance Fee Schedule where more money based on inflation is a good thing. But there’s a catch. If we’re more efficient in our processes in EMS, how does that affect the final approval amounts for payment from Medicare? When there seems to be more questions than answers about Medicare, that’s where the QMC EMS Board and Collar Podcast steps in to sort it all out. We’re glad you joined us as we...
2019-10-1710 minQMC EMS | Board & CollarEpisode #98: Fun at Work? Is this Possible...Really?
Who decided long ago that work has to be all work? Surely, most of us in the working world do NEED to work but does it have to be all work and no fun? I think not. Today, in this Keynote episode of the QMC EMS|Board & Collar we explore having fun at work. Yes, having fun. Fun needs to be an essential element of every workplace but probably none more importantly than the public safety sector and for the sake of this podcast, EMS Professionals. Our profession dictates stressful decisions be made quickly and in man...
2019-10-1606 minQMC EMS | Board & CollarEpisode #97: New Challenge for Today's EMS Leaders...The Employee and the Medical Marijuana Card
So, what's your plan Stan? Great employee, chronic back pain and he/she comes to work with the Medical Marijuana card. What is your approach, how is your policy written and gosh, what do you say in response when confronted with this new organizational challenge headed your way? A few tips along the way for you to consider. Not legal advice but surely some sound recommendations that you should pay attention in order not to be caught off guard. Today, we explore this medicinal weed and the workplace...YOUR workplace. All here in today's edition of the...
2019-10-1506 minQMC EMS | Board & CollarEpisode #96: They're At the Post....Reserve the Blinders for the Racehorses
Have you taken the time to gaze outside your own EMS backyard or do you live in the world that there is only one way to get things done and that's your current way? This is an ever-changing industry and one that requires us to be open-minded and vigilant to that change. Today, we take a look at what happens when you choose to wear blinders and how far it can place you behind the power curve as well as ways to combat this rut that many of us find ourselves in more often than w...
2019-10-1105 minQMC EMS | Board & CollarEpisode #95: Cost Data Collection Could Be On Your Christmas Table This Year
This edition of the QMC EMS | Board & Collar continues to examine new information put forth from CMS regarding Cost Data Collection. Folks, don't bury your heads on this one, it's happening and it has the force of a locomotive behind it.
Pay attention to your organization's USPS mail and be prepared to respond on time if your organization's name is drawn. This all begins in December so, for those of you who do get the notification, your holiday shouldn't be ruined but please pay attention to the strict timelines for CDC submission. You don...
2019-10-0408 minQMC EMS | Board & CollarEpisode #94: Are You Lookin' Good? The Important Art of Non-Verbal Communication
So, who wins the confidence prize here with your patient...The guy who shows up with the "I Love Beer" belt buckle accompanied with Burger King Whopper stains or the medic with the neatly pressed uniform, groomed hair and nails? This episode of the QMC EMS | Board & Collar we take a look at the importance of non-verbal communication and how it can work to your benefit in providing care and gaining the trust of your patient.
Speaker's Note: Special thanks goes to Bob Holdsworth, President of The Holdsworth Group for today's podcast script. Bob...
2019-09-2506 minQMC EMS | Board & CollarEpisode #93: Does Your EMS Organization Have the Low-Price Mentality?
Does your EMS organization have the low-price mentality purchasing low-priced equipment and goods? This episode of the QMC EMS | Board & Collar takes a look at pitfalls that may come into play when you consider the cheapest means options as the best way to move your organization forward.
Speaker's Note: Special thanks goes to Bob Holdsworth, President of The Holdsworth Group for today's podcast script. Bob is a well-respected veteran paramedic, entrepreneur and founder of The Holdsworth Group, an international consulting firm that has been providing marketing, strategic planning and executive coaching services to client...
2019-09-2404 minQMC EMS | Board & CollarEpisode #92: Want to Learn New Things? Be a Beginner
Some people shy away from the beginners at the ambulance base. Too many questions, too green, not one of the gang yet and a plethora of other reasons. However, their is a silver lining with beginners that we all need to keep alive within - that is, the power of the beginner's mindset. On this edition of the EMS | Board & Collar we will take a look at why even the seasoned veteran should retain this unique trait of all beginners.
Written by: C. Humphrey
Presented by: G. Harvat
...
2019-09-2005 minQMC EMS | Board & CollarEpisode #91: 10 Questions | 30 Minutes (10Q30) EMS Profile - Carilion Clinic Patient Transportation Services
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the leadership team from Carilion Clinic Patient Transportation (CCPT) in Roanoke, VA. Tune in to hear their take on how CCPT Leadership is addressing many issues in their service area which are also affecting EMS across the US.
Join Krista Henderson, Senior Director and Dr. Haley Inman from CCPT as they discuss their organization and showcase their overall operation including their large ground operation as well as their air medical program and state-of-the-art dispatch center. This is a 10Q you don't want...
2019-09-1941 minQMC EMS | Board & CollarEpisode #90: Key to the City - Obtaining Insurance and Signature Information
If I had to place my finger on one or two items that delay reimbursement to your EMS organization, I would immediately state lack of signatures or insurance information on a patient care report (PCR). Every business survives on cash flow and part of the solution in ensuring a positive cash flow starts with crews in the field obtaining not only solid patient information but also the patient's insurance coverage and signatures.
This edition of the QMC Board & Collar looks closely at the importance behind getting the key insurance and signature elements the fir...
2019-09-1707 minQMC EMS | Board & CollarEpisode #89: CDC For EMS - It's Cost Data Collection NOT Centers for Disease Control
Some folks hear the acronym CDC and immediately think Centers for Disease Control. However, in the EMS industry, the acronym brings about a new meaning hitting our backyard very soon - Cost Data Collection.
In this second Board & Collar podcast, Chuck makes this sometimes confusing topic, a bit easier to understand and the implications it brings. Folks, pay attention to this topic as "our" CDC affects everyone who has any leadership responsibilities in any ambulance service across our great nation. This thing has teeth so pay attention and don't get bit.
...
2019-09-1509 minQMC EMS | Board & CollarEpisode #88: Excuse My Medic Pod Magazine Special Edition (September 12, 2019): Plastic Makes it Possible!
Welcome to this Special Edition of Excuse My Medic. Today, we explore how ambulance services across the country are accepting credit card payments in much greater volume than once was used previously. Joining us today is the Chief Executive Officer of eServices Technology, Jesse Siefert. Jesse provides a unique overview of the credit card industry and how it now integrates with patient payments given the rising deductibles and increased co-pays associated with today's health insurance plans.
If your organization is not accepting credit card payments you may be missing out on valuable dollars. Take...
2019-09-1237 minQMC EMS | Board & CollarEpisode #87: Riders on the Storm - EMS and the Lady Named Dorian
Did you enjoy that week's vacation over Labor Day? I hope so but for some of our colleagues and friends, vacation was cut short due to this lady named Dorian who devastated the Bahamas and cities along our mainland. Dorian's wrath did injured many and sadly, a number of people lost their lives. EMS was there once again to assist and work through the terror that Dorian evoked.
While we were saddened by the loss of life, we were heartened that ambulance services from across the country went south into the storm to help...
2019-09-0710 minQMC EMS | Board & CollarExcuse My Medic Pod Magazine (August 28, 2019)
Welcome to Episode #3 of Excuse My Medic (EM2). EM2 is a pod magazine for EMS Professionals which brings you headline stories, interesting news and even a few light-hearted moments with Chuck and Gar.
In this episode we will further explore Part 2 the proposed CMS Ambulance Cost Data Collection System and the impact it will have on your organization. Also in this edition, Positive News, The EMS Word of the Day and a couple of zany stories from the "What were you thinking?" files that we are sure you will enjoy. Stop by for an...
2019-08-2832 minQMC EMS | Board & CollarDocumenting A Bug Named "Flu"
So, how are you enjoying your Summer? Great, eh? Good, take it all in because, it's just about history...over...done. Here comes Fall 2019 and with the leaves and the cooler temperatures comes even more fun for those of us in EMS and it's called FLU SEASON (hold the applause please). Yes, get ready for the "flu-like symptoms" responses and the catch-all from your 911 center squawks through the radio as, you know it....generalized weakness. Today, on The QMC Board and Collar we look at properly documenting these cases which you will be sure to have...
2019-08-2706 minQMC EMS | Board & CollarGreat Googa Mooga Just a Ball of Confusion - The Advance Beneficiary Notice (ABN)
Without question, probably the most misunderstood and misrepresented form in the ambulance business. The Advance Beneficiary Notice rears its ugly head daily in our industry primarily because providers are just not sure about when or when not to use the form. In this edition of The QMC Board & Collar, we will help sort through this Ball of Confusion and set the record straight on the ABN or more confusingly known as CMS-R-131 (v.03-11). Ugh...Great Googa Mooga!
Written by: C. Humphrey
Presented by: G. Harvat
2019-08-2606 minQMC EMS | Board & CollarZZZZZZZZZZZZZZZZZZZZZZZZ Codes
While the thought of Zzzzs may equate to a good night's sleep, in the EMS industry, Zs remain part of the detailed coding now required to process your PCR for payment. Z-codes play a unique role of enabling the coder to drill down to further specify a patient's illness or injury. Without these codes illness and injuries remain somewhat generic in nature and as a result, create more opportunity for denials of claims. Z-codes have been a critical coding component for several years now and in this episode of The QMC Board & Collar we look close...
2019-08-2306 minQMC EMS | Board & CollarSSNRI, HICN, MBI...What's This, More Healthcare Acronyms from the Federal Government?
The other day, I had a conversation with a co-worker and throughout the conversation both he and I used multiple acronyms - all which have originated from CMS (acronym for Centers for Medicare and Medicaid Services). I thought to myself, goodness, there are a ton of healthcare acronyms out there today, aren't there?
In this episode of The QMC Board & Collar we will continue to use acronyms to detail the Social Security Number Removal Initiative or SSNRI (yet, another acronym) as well as the new MBI (one more acronym - Medicare Beneficiary Identifier) or...
2019-08-2205 minQMC EMS | Board & Collar"The Misunderstoods" - A Pixar Movie? No, It's About Understanding and Documenting SCTs
They don't occur that often but when they do, Specialty Care Transports (SCTs) present to the provider a unique cloud of uncertainty when it comes to documenting these "Misunderstood" transports. While they have long been a part of the EMS Transportation industry, SCTs seem to come as somewhat of a phenomena when making sure billing prerequisites are well-covered to process the trip for payment. In this episode of The QMC Board & Collar, we explore this subject matter and hopefully, bring some clarity to this topic.
Written by: C. Humphrey
Presented by: G...
2019-08-2006 minQMC EMS | Board & CollarMoney Ball: Analytics, Cost Data Collection and Your Ambulance Service
Today, nothing happens without good, solid data to backup every decision that governments and corporations make. Even professional sports teams use analytical data on such things as how to pitch to power hitters or where to position the fielders when a specific batter comes to the plate. From an EMS perspective, with good data we can look to better structure the Medicare ambulance fee schedule to reflect the true costs of providing ambulance services. We will also be able to use the data to pursue providing medical care and reimbursement which is not just tied to...
2019-08-2008 minQMC EMS | Board & CollarStop the Watch: The Importance of Recording Accurate Times on Your PCR
Writing well-documented patient care narratives is extremely important but chronological entry of events within the report is also key for many reasons. One of the largest problems with reports is incorrect entry of times to include time of event to time of medication introduction. Accurate time entry is paramount in every patient care report and providers need to pay attention to ensure that all chronological entries are correct. This edition of The QMC Board & Collar takes a closer look at time and the importance of both a good narrative which denotes accurate event times.
...
2019-08-2006 minQMC EMS | Board & CollarWalk This Way (great song) but Does the Walk Satisfy Medical Necessity?
Well, we've all had them...Those patients who are stricken seriously ill that, for one reason or another, want to ambulate on their own volition to the ambulance. Not uncommon in our industry but how does CMS and all the other payers feel about patients who walk this way? Medical necessity is fairly well-defined and we are all forced to comply. This edition of The QMC Board & Collar looks closing at those who walk (or crawl) and how payers view them (dub in Steven Tyler and the hit tune from Aerosmith now).
2019-08-1906 min
QMC EMS | Board & CollarMovies, Emoticons and Storytellers: Things to Avoid When Writing Your PCR
How many times have you heard the horror stories about those individuals behind in finishing their patient care reports (PCRs)? Typically, these individuals are not behind by one or two but sometimes, ten, twenty or even more. Ugh. How can anyone recall the patient interaction from ten days prior? That's absolutely impossible (sorry for the editorial comment).
While most states have rules for timely completion, the question remains as to how well this is policed and to be honest, why must something as important as report writing be put on the back burne...
2019-08-1605 minQMC EMS | Board & CollarThe Drama Behind Documenting Trauma
Multiple trauma patients challenge our professional senses when carrying out the delivered care in the field. We are called to use all of our talents and training to ensure a positive outcome for each patient. For many reasons, this doesn't always come easy.
Part of the pre-hospital care plan is to ensure that all we did for the patient(s) is well-documented for both the clinical staff at the trauma center for ongoing care as well as to make sure we protect ourselves long after the call has ended. Clear, concise documentation is k...
2019-08-1510 min
QMC EMS | Board & CollarAll the Wrong Reasons: Three Reasons Your Billing Office Can't Bill your EMS Incident
It's one thing to write your PCR and have it out of the way so you can move onto documenting your next patient care report. However, can your front office do the billing for every report you write? In many cases, there are 3 reasons why even some of the best written reports don't contain the proper elements to process your PCR to payers and ultimately have your organization paid for services rendered. In this edition of The QMC Board & Collar, we explore the primary reasons your billing office may not be able to process you...
2019-08-1507 minQMC EMS | Board & CollarAll I Need is the Air that I Breathe: The Trouble with Trouble Breathing
Unless you live under that pre-verbial EMS rock, you have probably have had more than one response for breathing problems. These calls come in all shapes and sizes...mild, moderate and life-threatening severe. If you have been in the business for any length of time, you've probably experienced multiples of each. In this edition of The QMC Board & Collar we look at the need for clear and concise documentation of these patients given how different each can be while having the same chief complaint. Without documenting these cases well, one could have trouble with tro...
2019-08-1507 minQMC EMS | Board & CollarTechnology: Is it Working for Your Organization?
Efficient processing of patient care reports (PCRs) are paramount to ensure reimbursement and a sound cash flow for your organization. Is your processing system/billing office current with today's technology to always be in step with payers? This edition of The QMC Board & Collar takes a look at technology, your billing office and efficient processing of claims.
Written by: C. Humphrey
Presented by: G. Harvat
2019-08-1406 minQMC EMS | Board & CollarManaging the Perfect Storm: The Aftermath of Collecting Dollars for Services Provided During Catastrophic Conditions
Here in the Northeastern US we have had a very wet Summer with torrential rains and flooding in areas that typically, never flood. With these rising waters comes the need to manage multiple patients over a very short period of time. Evacuations, relocations and caring for those who typically cannot care well for themselves are all part of the chaos that is created when flooding occurs. In addition, we have illnesses and injuries specific to the catastrophic conditions that further complicate the job we do. This session looks at the aftermath of dealing with coll...
2019-08-1307 minQMC EMS | Board & CollarNecessary Evil: The Power of the Pre-Auth - Sometimes Evil but Always Necessary
In many cases, the pre-auth is your "ride ticket" toward reimbursement for patient transportation services rendered by your organization. The words, "No ticket, no pay" come to mind with many patients who have been pre-authorized for ambulance transportation by their insurance provider. It's important to not broad brush this and think that all pre-auths are created equal. There's much more to these powerful pieces of paper that we will cover in this edition of The QMC Board & Collar.
Written by: C. Humphrey
Presented by: G. Harvat
2019-08-0806 minQMC EMS | Board & CollarNot A Fancy Hallmark Verse but Surely A Sincere Thank You
So, on my way into work this morning, I came across an accident. Two cars and lots of challenges with morning traffic trying to navigate around the accident as the medics worked to assist those injured. Yes, they were doing the job that they chose to do but there is something about this group of dedicated individuals that overwhelms me every time I see them caring for those suddenly stricken ill or injured. Given this, I present to you my thoughts and observations in this edition of The QMC Board & Collar.
Written by: C. Humph...
2019-08-0805 minQMC EMS | Board & CollarCome On People - Do Better By Don't Doing
McDonald's, Wendy's, Taco Bell, Burger King, Five Guys, Dunkin', Kentucky Fried, Popeye's, Arby's, Denny's, Dairy Queen, Chik-Fil-A, Hardees, Subway, Sonic, Rally's. Treat yourself better. Don't do it in this edition of The QMC Board & Collar.
Written by: Nutrition Action Healthletter (April 2017)
Presented by: G. Harvat
2019-08-0803 minQMC EMS | Board & CollarYep, There's an App for That! - A Review of the "What's Covered" App from Medicare
In this edition of the QMC Board & Collar, we take a look at eMedicare's new tool that came available for IOS and Android in January of this year. While it is primarily built for Medicare consumers, it has some good information within as it pertains to ambulance transports and how Medicare views coverage of these types of patient transports. We encourage you to familiarize yourself with this new tool from CMS as you will surely see it in use or have it referred to by many of your Medicare beneficiaries in the days ahead.
Wri...
2019-08-0705 minQMC EMS | Board & CollarExcuse My Medic Pod Magazine (August 6, 2019)
Welcome to Episode #2 of Excuse My Medic (EM2). EM2 is a pod magazine for EMS Professionals which brings you headline stories, interesting news and even a few light-hearted moments with Chuck and Gar.
In this episode we will spotlight the proposed CMS Ambulance Cost Data Collection System and the impact it will have on your organization. Also in this edition, positive news, the EMS Word of the Day and a couple of zany stories from the "What were you thinking?" files that we are sure you will enjoy. Stop by for an entertaining and...
2019-08-0733 minQMC EMS | Board & CollarRoll with the Changes: The New and Improved PCS
Unless you've been wearing ear muffs and blinders, you probably have long-noticed that our industry is undergoing a great change. While many can argue that regulations have not helped us with improved reimbursement, some might say that these changes are part of growth which may lead to an improved picture for EMS nationally down the road.
Recently, CMS has proposed changes to the Physicians Certification Statement (PCS). This edition of The QMC Board & Collar is a two-part series which reviews these changes as well as looks at how this will also affect the CMS...
2019-08-0508 minQMC EMS | Board & CollarSNFers and the Challenges They Present
Transport of Skilled Nursing Facility (SNF) patients can be challenging for many reasons. SNF patients typically have a host of medical problems that are sometimes challenging to manage in the field. Once the field work is complete, comes the task of properly billing these patients to ensure that is done compliantly and according to all pertinent Medicare rules and regs. This edition of The QMC Board & Collar examines pitfalls that can occur as it relates to billing these patients and hopefully, brings some clarity to this matter as well.
Written by: C. Humphrey
Pr...
2019-08-0505 minQMC EMS | Board & CollarDragon Tamer 101 Part 2: Defining Medicaid
So, were you able to get a better handle on how Medicare works from the previous Board & Collar Podcast on Defining Medicare (Dragon Tamer 101: Defining Medicare)? If so, then great! Now, that you have your arms around how Medicare works, here's your basic curve ball. Try this episode on for size as we explore and work to define Medicaid. There are many differences and also similarities to each. We see those words again...under-funding, growing payer class and more.
Take a listen and don't be afraid to toggle through both podcasts to capture the gi...
2019-08-0305 minQMC EMS | Board & CollarDragon Tamer 101: Defining Medicare
I truly wish I had a nickel for every time I uttered the word "Medicare." Whether we like it or not, Medicare drives the healthcare industry. As goes Medicare, so goes the other payers and so goes healthcare in the new millennium.
From an EMS standpoint, the word association game for Medicare includes terms and phrases like under-funding, largest portion of a community's payer mix and more. As time moves forward, we will have to work with groups like the American Ambulance Association to ensure our collective EMS voice is heard by CMS. ...
2019-08-0306 minQMC EMS | Board & CollarIt's Summer...What, It's Flu Season Already?
Well finally, Summer has arrived. Warmer weather, swimming pools and outdoor fun. Why, with all this beautiful weather are we seeing patients with the flu? Very strange but it's happening across the country. Are you ready to care for these patients and what portion of this patient population truly need to go via ambulance to a healthcare facility? Well worth a "podversation" on this topic in this edition of The QMC Board & Collar.
Written by: C. Humphrey
Presented by: G. Harvat
2019-08-0206 minQMC EMS | Board & CollarAre We There Yet, Dad? - ET3 Is Headed Your Way
Where we goin' and what time we gonna get there? The Emergency, Triage, Treat and Transport (ET3) Model is coming and it's important to know some facts behind it all as well as what's in store for the road ahead. The process is moving and whether you are interested in being one of the initial applicants or just wish to watch this process unfold from the sidelines, it's important to have a baseline understanding before you make a determination, take a listen to this edition of The QMC Board & Collar.
Written by: C. Hum...
2019-08-0207 minQMC EMS | Board & CollarPigskin Problems: Documenting Sports Injuries - Football Season is Underway
With the infamous words of Hank Williams, Jr., echoing in my ears, "Are You Ready for Some Football," the 2019-20 football season is underway. Professional teams (my Steelers - sorry, Eagle, Giant, Cowboy, etc. fans), college teams and high school teams have reported to training camp and are preparing for another year on the gridiron. As EMS providers, we get to see all types of injuries coming from this sport including muscle, bone and the ever-concerning, head injury. It is important how, you not only treat these patients but also how you document the patient pro...
2019-08-0206 minQMC EMS | Board & CollarFire Down Below: Evaluating Belly Pain
Not too often do you hear a podcast dedicated to, of all things, belly pain. Hey, what the heck, let's give it a go and see if we can relate a few helpful points on evaluating, assessing and documenting this most common chief complaint. This, and more on The QMC Board & Collar.
Written by: C. Humphrey
Presented by: G. Harvat
2019-08-0207 minQMC EMS | Board & CollarI Guarantee It!
So, are you aware of the implications and uses for a guarantor when the patient is unable to care/sign for themselves? Do you know your role in interacting with a guarantor and better yet, does the guarantor of an understanding of his/her role prior to your arrival. Today, we explore the role of the guarantor in this edition of The QMC Board & Collar.
Written by: C. Humphrey
Presented by: G. Harvat
2019-08-0107 minQMC EMS | Board & CollarForgive Them, For They Know Not, the 'Bulance Business
It is no longer common for Medicare subscribers to simply review their Explanation of Benefits (EOB) and not question charges. The public is becoming smarter and smarter about the inner-workings of today's healthcare and as a result, scrutinize every charge. This edition of The QMC Board & Collar examines the explanation you and/or your organization must put forth when a Medicare or, for that matter, any healthcare consumer (Medicare, Medicaid, Commercial, Self-Pay) questions their charges.
Written by: C. Humphrey
Presented by: G. Harvat
2019-08-0106 minQMC EMS | Board & CollarTen Questions | 30 Minutes (10Q30) EMS Profile - LifeMed Alaska, Anchorage AK
Welcome to QMC's 10Q30 EMS Leadership profile. This month, we are featuring the leadership team from LifeMed Alaska (LMAK), based in Anchorage. Tune in to hear their take on how LifeMed leadership is addressing many issues in their service area which are also affecting EMS nationwide.
Gain an understanding of the unique challenges they face working in such a large geographic area; from weather issues to multiple leg transports including moving patients from point A to Point B via some unique means including hovercraft and even dog sled. You will find this interesting forma...
2019-07-3128 minQMC EMS | Board & CollarBe Part of the Race Without Running: Politics and EMS
The candidates are already lining up for the 2020 election for our nation's highest office as well as local government posts. Sometimes it just gets too overwhelming with commercials, radio spots, town hall discussions and even talk around the dinner table with the fam. As much as it taxes one's senses, you can use this to your advantage to talk with, and poll the candidates in your own backyard and educate them on the needs, struggles and value-added your EMS organization brings to the community. We will explore your options for making an impact statement to th...
2019-07-3104 min
QMC EMS | Board & CollarMarch of the Detractors: "But, We've Always Done it That Way"
Do you have people within your organization whose favorite quote is "But, we've always done it that way?" If you don't, consider your organization lucky with a group of forward-thinkers. However, it's probably safe to say that every organization has one or two detractors that serve as obstacles keeping you from moving forward with new organizational approaches and implementing innovative ideas.
The detractors are those who pull the others down while leadership plays a tug-of-war game to move the organization forward. In this episode of The QMC Board & Collar, we'll take a closer look...
2019-07-3005 minQMC EMS | Board & CollarIt Don't Come Easy....EMS Compliance Isn't Easy
In this episode of The QMC Board & Collar we explore the importance behind your organization remaining compliant in every aspect of its day-to-day operation. In 1973, Ringo Starr had a hit song entitled "It Don't Come Easy." I am certain his motivation for this tune was EMS Compliance, don't you think?
Written by: C. Humphrey
Presented by: G. Harvat
2019-07-3005 minQMC EMS | Board & CollarThe Road to the EMS Future - Are You On It?
Our world both inside and outside of EMS moves quickly. Probably, more quickly than we actually realize. This edition of The QMC Board & Collar provides insight into how technology and analytics is affecting us today and how it will in the future as well. These things, along with how we manage as leaders will serve as an important component for the future of your organization.
Written by: C. Humphrey
Presented by: G. Harvat
2019-07-2905 minQMC EMS | Board & CollarThink Before You Speak - How Not to Respond to THAT Question
Every morning on my way into work, I always try to remind myself to please Gary, engage brain before mouth on all things the day may bring. Sometimes, I am really great at this and other times, I fail miserably. When you're in a patient's presence this is even more paramount. While we may think, amidst their pain and suffering, our patient may not recall things stated to them or the responses we've made to their questions. However, they do, and we need to be cognizant of this every time we have a patient in our c...
2019-07-2905 minQMC EMS | Board & CollarQuestionable Practices: Are We All Singing from the Same Sheet of Music?
While the matter of questionable billing practices has not made the evening news in some time (thank goodness!), it's good to re-visit the subject matter just as a simple checkpoint to make sure we are all singing from the same sheet of music. We need to remind ourselves the practices by a few that led to EMS on the whole being placed on the OIG radar screen. While 99.9% of EMS organizations operate and practice a compliant operation, we must always be knowledge of the problems that led a select few to fall short and create ch...
2019-07-2906 minQMC EMS | Board & CollarDon't Be Like the Mice: Are You Blind To 3 Compliance Warning Signs?
We often ask people, what's most important for the continued health of your organization? Most state continued/increased revenue or strong cash flow. We agree, and both of these are very important. However, are you turning a blind eye to compliance? Non-compliance will eventually lead to no revenue and no cash flow, trust us. Know the warning signs of non-compliance and don't be like the 3 Blind Mice. Stay vigilant to keep you and your organization away from the cat that lurks beside the mouse hole.
Written by: C. Humphrey
Presented by: G. Harvat
2019-07-2707 minQMC EMS | Board & CollarTen Pounds in a Five Pound Bag: The ALS Assessment Rule
What are the driving factors that distinguishes the difference in billing for ALS vs. BLS? Is it how the ALS dispatch and assessment influence the response and subsequent treatment of the patient? In this edition of The QMC Board & Collar, we will take a closer look at this sometimes, confusing topic with the hope of providing a clearer picture of the CMS advanced life support (ALS) assessment rule. Don't be afraid to hit the replay button as we jam ten pounds of information into a five pound podcast.
Written by: C. Humphrey
Presen...
2019-07-2713 minQMC EMS | Board & CollarExcuse My Medic Pod Magazine (July 23, 2019)
Welcome to this episode of Excuse My Medic (EM2). EM2 is a pod magazine for EMS Professionals which brings you headline stories, interesting news and even a few light-hearted moments with Chuck and Gar. This month's spotlight is on Surprise Billing and how this key issue being explored by our nation's lawmakers can affect your organization. Also in this edition, positive news, the EMS Word of the Day and a couple of good ole EMS war stories to help you through the 4-12 shift.
Your Hosts: Chuck Humphrey and Gary Harvat
...
2019-07-2633 minQMC EMS | Board & CollarWho's Driving the Bus?
Is your organization's front office overpowering operations or is the operations side running wild over the office. Who's in charge, who has final say and who created this antonym of the wonderful word called "partnership?" Yeow, can't we find some harmony here? Let's discuss the internal partnership (or lack thereof) that exists in some EMS organizations and ascertain "who is driving the bus. "Watch your step, have a seat and hold on in this edition of The QMC Board & Collar.
Written by: C. Humphrey
Presented by: G. Harvat
...
2019-07-2510 minQMC EMS | Board & CollarA Little Ditty on Data...That is, CMS Cost Data Collection
Seems that the EMS buzzwords of late is Cost Data Collection and the Federal requirements concerning this subject. No question, it is coming to your organizational backyard but there still remains work to be done and time parameters that have yet to be fully established. This is not to say, sit back and wait. Moreover, you should be preparing now and at a minimum, understand what this means to your organization moving forward when fully implemented. This edition of The QMC Board & Collar provides an overview to hopefully, provide some clarity.
Written by: C. Hump...
2019-07-2505 minQMC EMS | Board & CollarBob Dylan 1964: The Times They Are A-Changin' - EMS 2019: The Times Are Still A-Changin'
A shrinking pool of EMS providers, a changing patient population and flat funding are all contributory factors causing stressors for EMS across the United States. In this episode of The QMC Board & Collar, we look at the big picture of change across America from those in our ambulance as patients as well as those who care for them at their side. To state the prophetic words of Bob Dylan, "The Times They Are A-Changin'."
Written by: C. Humphrey
Presented by: G. Harvat
2019-07-2405 minQMC EMS | Board & CollarIt's In Every Corner of Your Community - Illegal Drugs and the Impact on EMS
Keeping your EMS organization functional is not an easy task on even the best of days. Declining revenue, employee retention and managing the opiate problem across our nation is all-consuming for EMS providers. We explore this matter further in this edition of the QMC Board & Collar.
Written by: C. Humphrey
Presented by: G. Harvat
2019-07-2405 minQMC EMS | Board & CollarMore Bells and Whistles: Let's Change ePCR Programs
We receive regular questions from EMS organizations about moving from one ePCR software to another. This edition of The QMC Board & Collar explores this topic and discusses the positives and the negatives that you should be cautious of when considering a change. More bells and whistles doesn't always dictate to a better program that is more functional for your staff.
Written by: C. Humphrey
Presented by: G. Harvat
2019-07-2405 minQMC EMS | Board & CollarQuestion, Question, Who's Got the (right) Question?
Making sure you ask your patient the right questions will get you the best responses to document and properly describe your patient. This helpful edition of The QMC Board & Collar provides key insight into obtaining questions that properly draws the picture of your patient.
Written by: C. Humphrey
Presented by: G. Harvat
2019-07-2406 minQMC EMS | Board & CollarDestination Unknown: The Ongoing Saga of Closest Appropriate Facility
This edition of The QMC Board & Collar explores the ongoing saga of the Closest Appropriate Facility and how payers including Medicare and Medicaid view this matter. It is complicated at times and has variables which you should be aware of when completing your patient care report (PCR). Hopefully, this B&C presentation will bring some clarity to this subject.
Written by: C. Humphrey
Presented by: G. Harvat
2019-07-2405 minQMC EMS | Board & CollarTransport Modalities: Lots of Grey, Minimal Black and White.
This edition of The QMC Board & Collar discusses one of the subjects that draws more questions each year than any other inquiry. The challenging subject of transport modalities to meet medical necessity is one that is never black or white but every shade of grey one can dream about. Take a listen and get clarified or more confused...your call.
Written by: C. Humphrey
Presented by: G. Harvat
2019-07-2405 minQMC EMS | Board & CollarGrow Our Profession...Be Proud
Much has changed in the EMS industry over the past 40+ years. Much for the better and some, well some, for an increased challenge. What is constant is the human component - YOU! Be proud of what you do. Doesn't make a difference if you are working at a paid service or do this job as a volunteer once a month on Sunday evenings. Let's take a look at how we present ourselves in this edition of The QMC Board & Collar. In the meantime, represent the profession well and make it grow. It's up to you...Be Pro...
2019-07-2305 minQMC EMS | Board & CollarIt's Not EMS Week but Thank You!
On my way into the office this morning, traffic was backed on a busy street that usually moves well. What, an accident at this time of day? Never good for making it to the office early to get a bit of work accomplished before meetings and the chronic ringing of the phone.
As traffic moved ever-so-gingerly around the accident, I noticed the EMS crew extricating an individual from one of the involved vehicles. Four medics busting their tail along with an engine company and the police department. Organized and well-orchestrated, much work was gett...
2019-07-2305 minQMC EMS | Board & CollarMy Buddy, My Pal - A Team Approach to PCR Completion
Yep, it's never easy getting the crews to get their PCRs completed in a timely fashion. Usually, this task falls with the medic in the back of the rig who carries out the lion's share of the care. With any organization, this can be a daunting task after a busy shift. We explore "the buddy system" in this edition of The QMC Board & Collar.
Written by: C. Humphrey
Presented by: G. Harvat
2019-07-2304 minQMC EMS | Board & CollarUsed and Not Amused: Thoughts on EMS System Abusers
Is there really a better means to manage those individuals who abuse the EMS system? While New York began to look at this closely a few years back, other states are beginning to pay attention. As a provider of emergency care, we need to make sure we keep this topic on the forefront. When the opportunity arises, make sure we get the ear of our legislators every time the opportunity arises. Our collective talents need to be there for those who are truly in need - not those who use us to circumvent the system wit...
2019-07-2305 min