Shows
Doing Customer Experience Right with Stacy Sherman174. The Hidden Cost of Executive Escalations And How to End It | Stacy ShermanExecutive escalations are becoming more frequent—and damaging. In this episode, Stacy Sherman exposes the hidden patterns behind these high-impact customer moments and why they’re often signs of deeper issues across teams, systems, and culture. She shares practical strategies to prevent escalations before they start, drawn from her own leadership experience and an eye-opening conversation with Pablo Payet, Customer Experience and Success Specialist at Granicus. You’ll hear a real story of a customer with seven unresolved tickets and the internal scramble that followed—plus how to build CX frameworks that create consistency, ownership, and trust at scale. Learn more at...2025-05-0526 min
Hello MoxieStacy Sherman, Learning When to Speak Up and Doing Customer Experience RightHost: Nicole Guest: Stacy Sherman – Customer Experience (CX) Strategist, Speaker, Founder of Doing CX Right, and LinkedIn Learning Instructor ✨ Episode SummaryIn this special on-the-road episode, we’re in beautiful Lambertville, NJ, sitting down with the inspiring Stacy Sherman, a customer experience expert, keynote speaker, author, and founder of Doing CX Right. We dive deep into what it means to lead with empathy, courage, and Moxie in the corporate world and beyond.Stacy shares powerful stories from her journey through 25+ years in corporate America, the imp...2025-04-0834 min
Doing Customer Experience Right with Stacy Sherman170. How to Move From Customer Success or Service to CX Leadership | Stacy ShermanWondering how to move from customer success or service into a true customer experience leadership role—without needing a new title? In this episode, Stacy Sherman explores what it really means to lead CX from wherever you sit in the organization. If you're looking to expand your influence, gain visibility, and make a broader impact on your company’s customer journey, this conversation is for you. Discover the mindset shifts and strategic actions that can set you apart—and why now might be the perfect time to step into a CX leadership path. Book time with Stacy through this Access our FR...2025-04-0711 min
Your Customer, Your SuccessManaging Your Customer Journey Right with Stacy ShermanSummaryIn this episode, Gary Marra welcomes Stacy Sherman, a renowned Customer Experience (CX) leader, speaker, and author, to explore how businesses can create impactful customer journeys by aligning CX with business goals. Stacy shares her thoughts on what it means to 'do CX right’, emphasizing the importance of understanding the customer journey, empowering employees, and maintaining consistency across all touchpoints. The discussion also highlights the challenges of breaking down silos within organizations and creating a culture that encourages feedback. Stacy introduces her journey management framework, which focuses on the entire ecosystem of customer interactions, and discusses effecti...2025-03-1140 min
Doing Customer Experience Right with Stacy Sherman165. Never Miss a Warning Signal—Predict & Prevent Customer Complaints with AI | Sid BanerjeeMost companies react to complaints after the damage is done. The best ones don’t just fix issues—they predict and prevent them. In this episode, Stacy Sherman and Sid Banerjee, Medallia’s Chief Strategy Officer, explore how AI-driven predictive customer experience helps businesses detect early warning signs, resolve issues before they escalate, and improve CX without waiting for complaints. Learn why traditional metrics fall short, how AI reveals hidden risks, and why automation is reshaping business success. Stop fixing. Start predicting. Because great experiences aren’t reactive—they’re anticipated. Want to dive deeper into the future of CX? Join Stacy Sh...2025-03-0330 min
Doing Customer Experience Right with Stacy Sherman162. How to Increase Prices the Right Way—While Keeping Customers Loyal | Stacy ShermanCan you raise prices without frustrating customers? Why do some companies strengthen their customer relationships after a price change while others drive people away? Stacy Sherman, professional speaker, author, and CX advisor, brings a real-world example of a business that got it right—one you might not expect. Learn what separates brands that maintain trust from those that lose it and how you can apply the same approach to your own business. Price increases are inevitable, but how you handle them defines the outcome. Learn more at . Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Pr...2025-02-1008 min
Doing Customer Experience Right with Stacy Sherman157. Lessons from 2024: Designing CX That Keeps Customers Coming Back in 20252024 is in the rearview mirror, but its lessons are your compass for 2025. Disengaged employees, siloed teams, and fleeting customer satisfaction held many businesses back last year, but they also revealed clear opportunities for growth. In this special Doing CX Right episode, Stacy Sherman revisits standout moments and key takeaways from last year’s top guests. Discover what worked, what didn’t, and how to implement strategies that inspire employees, foster collaboration, and strengthen customer relationships. Packed with actionable advice and practical insights, this recap will help you create a winning CX strategy for 2025. Learn more at Access our FREE Customer Experie...2025-01-0617 min
Doing Customer Experience Right with Stacy Sherman153. Earning Customer Loyalty, Not Just Sales, For Revenue Growth | Stacy Sherman + Fred ReichheldHow do you turn satisfied customers into loyal advocates who rave about your brand? In this episode, Stacy Sherman revisits her insightful conversation with Fred Reichheld, the creator of the Net Promoter System (NPS), to explore key takeaways and actionable strategies for building customer loyalty. Discover how to activate brand promoters, measure true growth with the concept of Earned Growth, and enrich lives through exceptional customer experiences. You'll gain practical tips that help business leaders transform loyalty from a metric into a purpose. Don’t miss this deep dive into proven methods for sustainable success. Learn more at Access our FREE...2024-11-1815 min
Doing Customer Experience Right with Stacy Sherman149. Maximize Customer Loyalty - 3 Strategies To Boost Employee Accountability | Stacy ShermanAre your employees simply completing tasks, or are they accountable for outcomes that delight customers? Discover how shifting from responsibility to accountability can redefine your brand's success. In this episode, three key strategies are explored: emphasizing outcomes over processes, empowering teams to adapt beyond scripts, and providing real-time feedback. These practices enhance customer experiences and drive loyalty, setting your brand apart. Learn how to foster a culture where everyone takes ownership of the customer experience, resulting in a brand customers and employees return to repeatedly. Embrace this mindset shift and witness transformative growth in your organization. Learn more at Access our F...2024-10-0710 min
Doing Customer Experience Right with Stacy Sherman144. The Hidden Gem of CX Day and Customer Service Week: A Game-Changer for Business Success | Stacy ShermanIs your company struggling to keep customers loyal and employees motivated? In this special episode of Doing CX Right, Stacy Sherman shares how celebrating CX Day and Customer Service Week can turn these challenges into strengths. Discover why these global events are more than just calendar dates—they’re powerful opportunities to unite your team around exceptional customer service. Stacy offers practical, cost-effective tactics to transform these celebrations into lasting strategies that keep your employees engaged and your customers coming back. Listen now to start making real changes that drive results. Learn more at Access our FREE Customer Experience Audit Tool: ...2024-09-0311 min
No Hold TimeHow a Fractional CXO Builds a Customer-Centric Organization | Stacy Sherman (Doing CX Right)Stacy Sherman, host of Doing CX Right, returns in this new episode of No Hold Time. Stacy is an award-winning author, speaker, and advisor, as well as a fractional CXO (chief experience officer).
In her second appearance on the podcast, Stacy shares her process when a company hires her to revitalize their customer experience. Some of these steps include:
- Identifying silos
- Discovering cultural "heart" and "science"
- Aligning goals and metrics
Stacy then talks to Brian and David about job shadowing, the importance of investing in employee community, and the most important CX metric you should be...2024-07-3020 min
Passage to Profit Show - Road to EntrepreneurshipEntrepreneurs Mastering the Customer Experience with CX Expert, Stacy ShermanRichard Gearhart and Elizabeth Gearhart, co-hosts of The Passage to Profit Show along with iHeart Media Maven Kenya Gipson interview Stacy Sherman from Doing CX Right.
Join us as we chat with Stacy Sherman, a CX expert who turned a corporate setback into a thriving entrepreneurial journey. Discover her secrets to building brand loyalty, the importance of feedback, and why great customer experiences start with happy employees. Learn how Stacy's passion for customer experience led her from blogging to hosting her own podcast, and get inspired to take the leap into your own entrepreneurial adventure. D...2024-07-2014 minNo Hold TimeBackgammon, Pickleball & Women in Business: An Interview with Stacy Sherman from Doing CX RightWhile attending Reuters Customer Service and Experience West in San Diego, Brian and David met up with Stacy Sherman, an award-winning keynote speaker, author, advisor, and host of the Doing CX Right podcast.
From bonding over their love for pickleball and backgammon to Stacy's perspective on the true role of a CXO (chief experience officer) and gender equality in the workplace, this is an episode you don't want to miss.
During the event, Stacy moderated two panels, one presentation, and hosted a Women in CX Breakfast. In this episode, she shares some insights from that breakfast, namely what one b...2024-07-1635 min
Artificial Intelligence Podcast: ChatGPT, Claude, Midjourney and all other AI ToolsImproving the Customer Experience with Stacy ShermanWelcome to the Artificial Intelligence Podcast with Jonathan Green! In this episode, we delve into how AI can enhance customer experience with our special guest, Stacy Sherman, a seasoned expert in customer experience (CX).Stacy introduces the concept of CX, emphasizing its importance in creating positive interactions not just for customers but also for employees and other stakeholders. She discusses how thoughtful design and intentional customer journeys can significantly impact business success. Stacy shares her insights on the common mistakes businesses make in customer experience and offers practical advice on leveraging AI to improve customer...2024-07-0832 min
The CX and Culture Connection Podcast with Host Matt Egol of JourneySpark ConsultantsOptimizing and Doing CX Right with Stacy ShermanPsychology meets marketing on the CX & Culture Connection Podcast this week!
Matt Egol and guest, Author, and Speaker Stacey Sherman share fascinating insights on consumer behavior and how it shapes customer experience. Stacy explains how understanding our minds can transform the way we lead and interact. Actions speak louder than words, and BEHAVIORS build businesses.
00:00 - Preview of Episode
00:17 - Introduction to Stacy Sherman
00:45 - Humanizing Business
02:21 - The Employee Experience
04:52 - The Brand Promise
08:06 - Consumer Behavior and Internal Engagement
11:28 - Humans Living in the AI Era
12:17 - How can you balance AI and Humans?
14:00 - Heart and...2024-06-2431 min
Doing Customer Experience Right with Stacy Sherman132. Building Lasting Customer Relationships: 5 Proven Tactics with Stacy ShermanAre you struggling to build lasting customer loyalty? Discover proven strategies on this episode of Doing CX Right. Host Stacy Sherman reflects on an enlightening conversation with marketing legend Seth Godin. Unpack five actionable strategies that can transform customer retention and drive scalable growth. Learn why serving the right customers, creating a customer-centric culture, and focusing on retention over acquisition are critical. Understand the difference between leadership and management in enhancing customer experience and the value of community engagement. For practical insights and tactics to elevate your business, visit Access our FREE Customer Experience Audit Tool: Grow as a CX P...2024-05-2014 min
The Trend ReportUnderstanding Customer Experience with Stacy ShermanSend us a textUnlock the secrets to transforming every customer interaction into a golden opportunity as Stacy Sherman, a maven of CX excellence, joins us to pick apart the customer experience puzzle. Join our exploration into the integral role of empathy and communication in business, the surge of artificial intelligence in customer experience, and how to marry AI with the irreplaceable human touch to elevate your business game. Don't just listen—transform with us.Links and ResourcesEpisode 58 - Creating a Great Customer Experience with Stacy Sherman - https://ww...2024-04-0141 minThe Trend ReportUnderstanding Customer Experience with Stacy ShermanUnlock the secrets to transforming every customer interaction into a golden opportunity as Stacy Sherman, a maven of CX excellence, joins us to pick apart the customer experience puzzle. Join our exploration into the integral role of empathy and communication in business, the surge of artificial intelligence in customer experience, and how to marry AI with the irreplaceable human touch to elevate your business game. Don't just listen—transform with us.Links and ResourcesEpisode 58 - Creating a Great Customer Experience with Stacy Sherman - https://www.sidmeadows.com/episode58Net Pr...2024-04-0141 min
The Ticket: Discover the Future of Customer Service, Support, and Experience, with IntercomStacy Sherman on how to design customer experiences that drive loyaltyThis week's guest, CX author and speaker Stacy Sherman, is an expert at turning that aspiration into reality. In this episode, she joins our Director of Human Support Bobby Stapleton to discuss her Doing CX Right framework to design a standout customer experience to help you get – and keep – customers, and shares her best practices for empowering your teams and creating a culture of customer excellence.Watch this episode on YouTube: https://www.youtube.com/watch?v=bgdilycaU68📝 Blog: https://www.intercom.com/blog/videos/the-ticket-cx-expert-stacy-sherman😁...2024-03-2822 min
Glassix SpotlightHeart & Science of CX: Stacy Sherman’s Blueprint for Authentic Customer ConnectionsToday, we're thrilled to have Stacy Sherman, a true trailblazer in the CX space!
For over two decades, Stacy has been at the forefront of creating genuine customer connections in a digital age, leveraging her vast experience from roles at Liveops, Verizon, and AT&T. She's not just a part of the CX game; she's changing how it's played, ensuring companies embody customer experience at the core of their operations.
Stacy's accolades are a testament to her impact on the field, from winning the W3 Awards for her podcast...2024-03-2231 min
The Global XperienceChallenges In Delivering Effective CX | Stacy ShermanSend us a textEpisode Summary: Join us in this episode as we welcome Stacy Sherman, a leader in customer experience (CX). Stacy, founder of Doing CX Right, shares her insights and experiences in enhancing CX through various roles including professional speaker, strategic advisor, coach, author, and podcast host.Key Highlights:Introduction to Stacy Sherman: Discover Stacy's multifaceted roles and her journey in the world of customer experience.The birth of Doing CX Right: Learn how Stacy's small blog evolved into an influential...2024-03-1831 min
Late Bloomer Living PodcastEP 177: Bet On Yourself with Stacy ShermanWhat does it mean to take a leap of faith in yourself? In this episode, Stacy Sherman, a customer experience (CX) expert, shares her personal journey from a storied corporate career to becoming a thought leader in her industry and a renowned professional speaker. Yvonne and Stacy talk about the significance of self-belief while preparing to make the leap from a corporate career to entrepreneurship. From navigating challenges to finding confidence, Stacy's story offers a down-to-earth perspective on making calculated bets on your own capabilities. Join us for a grounded exploration of personal growth and the simple yet impactful st...2024-03-1336 min
THE CX GOALKEEPER - Business Transformation, Customer Experience, and LeadershipEnergizing Teams, Delighting Customers: Stacy Sherman on Doing CX RightI am honored to feature Stacy Sherman, a renowned expert in customer experience and leadership. Stacy shares her invaluable insights into transforming customer interactions, humanizing business processes, and leading with integrity and compassion. This episode is a goldmine for professionals in CX, digital, customer service, and senior management, offering actionable strategies to elevate your career and business.Connect with Stacy on LinkedIn: https://www.linkedin.com/in/stacysherman/Stacy's webpage: https://doingcxright.com/Stacy's podcast: https://doingcxright.com/podcasts/Why You Can't Miss This Episode:Learn how to...2024-03-1122 min
Next in QueueA Little Dignity and a Little Respect featuring Stacy ShermanDolly Parton is probably more associated with the 1980 film, 9 to 5, because of her hit theme song by the same name. But this scene featuring Lily Tomlin and Dabney Coleman captures a struggle that endures to this day – the prejudice against women in the business world. While things have changed significantly in the last four plus decades, women still face prejudice and discrimination in the workplace.
Stacy Sherman is a professional speaker, advisor, LinkedIn Instructor, author, podcaster, and so much more. On this International Women’s Day, she joins Next in Queue to share challenges, successes, advice, and inspiration.
We disc...2024-03-0837 min
Selling From the Heart PodcastStacy Sherman - A Heart-Centered ApproachStacy Sherman, a certified customer experience (CX) speaker, author, journalist, advisor, and the award-winning host of the DoingCXRight podcast. Stacy is recognized for her Heart & ScienceTM proven framework, renowned for its ability to generate profitable clients and foster brand loyalty through an empowered and valued workforce. With 25 years of experience as a strategist and practitioner at companies like Verizon, Liveops, Schindler Elevator Corp, Wilton Brands, and AT&T, Stacy has consistently practiced what she preaches. Furthermore, she holds leadership roles on multiple university boards and has been featured in prestigious publications such as Forbes and other top-rated outlets.2023-12-0230 min
Creating SuperfansStacy Sherman on How to Build Customer-Centric TeamsOn today's episode of the Creating Superfans podcast, I'm thrilled to be joined by a fellow woman in CX, Stacy Sherman. Stacy is an award-winning keynote speaker, author, advisor, and podcaster focused on Doing Customer Experiences Right as a brand differentiator.Stacy has held multiple leadership roles at major companies over the past 25 years, such as Liveops, Verizon, Wilton Brands, AT&T, and Schindler Elevator. She brings real-life examples and customer service experience best practices from being in the trenches as a strategist and practitioner. You'll hear us talk about the impact that a job title can...2023-11-0733 min
Bucket List CareersWisdom in the Pivot Journey: Building Customer Connections and Success with Stacy ShermanAs an accomplished keynote speaker, author, advisor, and podcaster, Stacy Sherman is fully dedicated to perfecting the art of customer experiences. With multiple leadership roles at major companies over the past 25 years, including Liveops, Verizon, Wilton Brands, AT&T, and Schindler Elevator, Stacy found her runway to launch her own business in the past year - Doing CX Right - turning her side hustle into her primary focus. Her educational mission is centered around assisting brands in going beyond mere customer service by enchanting and captivating their audience, establishing enduring connections with people, the epitome of a purposeful approach...2023-09-1418 min
The Business of Customer LoveInclusive CX: How to win and retain more customers by accommodating for all with Stacy ShermanIn this episode we spoke with Stacy Sherman, renowned customer experience keynote speaker and content creator.
Stacy discussed the very important, and often overlooked, subject of how brands can create inclusive experiences for both customers and employees with different needs and abilities.
Stacy also shared some examples of where she's seen businesses doing this to great effect and the steps your business can take to start building a more inclusive CX experience. Hosted by Ausha. See ausha.co/privacy-policy for more information.2023-09-0621 min
Doing Customer Experience Right with Stacy ShermanCelebrating 100 Episodes! Shep Hyken Interviews Stacy ShermanIt's a special role reversal for the 100th episode of "Doing CX Right." Customer service legend Shep Hyken interviews show host Stacy Sherman as they celebrate her podcast journey. You'll hear: What initially inspired her to start podcasting Evolving goals & plans for continuing her show Advice for getting over fear & hitting record Wise words from Stacy's mother that pushed her forward Fun hidden talent Stacy gained as a child Customer Experience Topics i.e. Is CX The New Marketing? Tips for starting your own podcast What Stacy wishes she could tell her younger self Don't miss their entertaining conversations Access our F...2023-08-2824 min
All Things Considered CX with Bob AzmanStacy ShermanStacy Sherman joins me on my latest podcast episode. She’s the host of her own podcast DoingCXRight. Known for her Heart & ScienceTM framework that produces profitable clients and brand loyalty--fueled by an empowered and valued workforce. Stacy Sherman’s been walking the talk for 25 years as a strategist and practitioner at companies of all sizes and industries. Her Why: To Influence and cultivate deeper connections and authentic relationships so that people have more fulfilling experiences in business and life.2023-06-0533 min
The Catherine B. Roy ShowThe Catherine B. Roy Show ft. Stacy Sherman - Doing CX RightDoing CX RightMY GUEST TODAY:Stacy Sherman is a Marketing, Customer (CX) & Agent (AX) Experience Executive. Also, an award-winner speaker, author, and podcaster, known for DoingCXRight®. Stacy's created a Heart & ScienceTM framework that accelerates customer loyalty, referrals, and revenue, fueled by empowered leaders, employees, and customer service representatives. Stacy's been in the trenches improving experiences as a brand differentiator for 20+ years, working at companies of all sizes and industries, like Schindler Elevator Corp, Verizon, Wilton Brands, AT&T++. She's on a mission to help people DOING, not just TALKING about CX, so R...2023-03-0211 min
The Rest of Your StoryNavigating Customer Experience One Backgammon Move at a Time! With Stacy ShermanI am so excited to have on the show today, a friend, a fellow Clubhouse member and podcaster. Stacy Sherman goes in-depth into the world of customer experience. She discusses ways that businesses can improve their customer experiences, the impact of social media and influencer marketing on customer experience, and how to balance work and personal lives. This episode provides powerful insights, advice, and actionable tactics that can help businesses create extraordinary customer experiences. Listeners will walk away with actionable tips and strategies to help them be more successful in their customer experience...2023-02-1425 min
From Embers To Excellence™Interview with Stacy Sherman Author, Speaker, and Podcast HostStacy Sherman is a Corporate Executive at Liveops, and an award-winning keynote speaker, author, and podcaster focused on Doing Customer Experiences Right as a brand differentiator. She’s created a Heart & Science™ framework that accelerates loyalty, referrals, and revenue fueled by valued and empowered employees and customer service agents.Stacy has held multiple leadership roles at major companies such as Verizon, Wilton Brands, AT&T, and Schindler Elevator. What differentiates Stacy from others is that she brings real-life examples and customer service experience best practices from being in the trenches! Others speak and write about CX from a pu...2022-12-0740 min
Doing Customer Experience Right with Stacy ShermanCustomer Experience Lessons From Best-In-Class Brands with Joseph Mitchelli Customer Experience Lessons From Best In Class Brands with Joseph MitchelliHow hard is it to become your customer? What can we learn from brands that consistently achieve customer loyalty as well as employee advocacy too? Stacy Sherman interviews Joseph Michelli, Ph.D., a certified customer experience professional and author of ten business books about companies he has worked with including Airbnb, Starbucks, Zappos, Mercedes-Benz, The Ritz-Carlton Hotel and others. Stacy and Joseph shares actionable CX leadership tips that you apply to your business based on the secret sauce that other reputable brands are doing right. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional wit...2022-10-2331 min
Doing Customer Experience Right with Stacy ShermanBreakthrough Approaches to Managing Customer Risk with Richard OwenYour surest path to lasting business growth is by getting a handle on customer risk BEFORE it’s too late. There is a series of steps to reduce churn and prevent bad customer reviews, which entails leveraging operational data and aligning teams around what really matters to customers. Listen to Stacy Sherman and Richard Owen, Founder, and CEO at OCX Cognition, and co-creator of the NPS system, discuss topics that Richard claims people have not been doing right yet can shift approaches now for better business outcomes. His advice includes how to pitch executives for increased investment in CX programs, design...2022-08-2235 min
Doing Customer Experience Right with Stacy ShermanDriving Positive Outcomes During CX Day, Customer Service Week & BeyondEvery October, the CX community celebrates the professionals and companies that make great customer experiences happen - a celebration known as CX Day. It's an opportunity to recognize great customer work, discover professional development opportunities, and strengthen professional networks. Listen to Stacy Sherman and Greg Melia, CEO of CXPA, discuss how you can celebrate at your company with no or minimal budget. Also, you'll learn how Diversity, Equity & Inclusion (DEI) and customer experience (CX) are linked. And the importance of having a purpose-driven brand to attract better talent and customers. Take notes as there're a lot of actionable tips. Learn more...2022-08-1434 min
Your Digital Marketing Coach with Neal SchafferHow To Use Social Media To Improve Customer Experiences [Stacy Sherman Interview]I always talk about how social media can and should be used by businesses for more than just mere "promotion" or advertisement - there's nothing social about an ad, even if it is appearing on a feed in a social network.While I tend to talk about social media as being a place to collaborate with influencers, it is equally a critical arena that gives you the ability to deepen relationships with your own customers.Customer experience marketing expert Stacy Sherman joins me for this interview where she goes into the different ways brands can...2022-08-0537 min
Doing Customer Experience Right with Stacy ShermanBoth/And Thinking: Embracing Conflicts to Solve Your Toughest Problems with Wendy SmithLife is full of paradoxes. How can we express our individuality and be a team player? Balance work and life? Take care of ourselves while supporting others? Manage the core business while innovating for the future? For many of us, these competing and interwoven demands are a source of conflict. Since our brains love to make either-or choices, we choose one option over the other. Yet, there's a better way through "both/and" thinking. Stacy Sherman and Professor Wendy Smith discuss how to cope, and thrive with 'multiple knotted tensions happening at the same time' for greater success in business a...2022-08-0131 min
Doing Customer Experience Right with Stacy ShermanGetting More Organized and Productive Through GTD® with David AllenThere’s a global productivity movement happening in our fast-paced world. Millions of people are changing their approach to apply order to chaos. They're handling life’s demands in a more organized, less stressful way. And freeing up time to better serve clients, employees, family, and friends. How are they doing this? Through GTD® methodology. Stacy Sherman brings you David Allen, an influential thinker and NY Times Best Selling Author of “GETTING THINGS DONE®,” to inform you what GTD is and the 5 core behaviors you need to do to get anything under control, stay relaxed while maximzing productivity. Learn more at Access ou...2022-07-2537 min
Doing Customer Experience Right with Stacy ShermanBuilding Trust And Selling From The Heart With Larry LevineTrust, credibility, and authenticity are the currencies of sales. Gone are the days of manipulative and pushy salespeople relying on charm to close deals. Stacy Sherman and Larry Levine, author of "Selling From The Heart," challenge modern myths and explain: how to approach buyers and increase sales in a world of information overload and technology fatigue; tactics to recruit and retain great reps while advancing sales results and client retention; strategies to build meaningful relationships and gain an unbeatable competitive advantage. Hint: Success starts within, not out. It's about YOU showing up with integrity, and heart at the forefront. Learn mor...2022-07-1534 min
Doing Customer Experience Right with Stacy ShermanTransforming Customer Experience Through Mystery ShoppingYou've probably heard about mystery shopping as it's been a valuable market research tactic for a long time. Yet, there are new aspects to understand when designing a program and measuring what's relevant for customers and your business. Stacy Sherman interviews Claire Boscq, UK's Top 20 Customer Service Influencer, and author, about doing mystery shopping right to gain a competitive advantage. Topics include: How mystery shopping works, pitfalls to avoid, benefits, and best practices for mystery shopping in-person vs. virtually. You'll also hear customer experience leadership tips and ways to enhance employee productivity through BizShui™ Method Learn more at Access our FREE C...2022-07-0931 min
Doing Customer Experience Right with Stacy Sherman44. Recruiting & Hiring Best Practices For Customer Success with Sam BrennerAs we live in the 'great reflection' or 'resignation' or whatever you call it… people have options. As an employer, it's essential to know workforce trends and apply best practices in hiring and retaining customer-centric talent. (Hint: free snacks and ping pong tables in the office are not the answer.) Likewise, candidates seeking more job fulfillment and happiness need to know where and how to predict if a company is a good place to work. Stacy Sherman and business expert Sam Brenner, CEO of CRB Workforce, discuss these topics and how to ensure a great match. Learn more at Access our FREE...2022-06-1831 min
Doing Customer Experience Right with Stacy ShermanImproving Customer Journeys With Employees As Heroes with Ian GoldingWhat's the value of mapping out your customer journey? How do you get CEOs and company leaders to care more about customer experiences and intentionally turn employees into loyal brand advocates? Stacy Sherman and featured guest Ian Golding, answer these fundamental questions and reveal key principles to get people to want to buy and work for your company. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . 2022-06-1239 min
Doing Customer Experience Right with Stacy ShermanThe Power Of Influencers To Get New Customers with Neal SchafferAttracting new customers is getting harder due to disrupting trends, such as declining television viewership, growing social media audiences, and higher usage of ad-blocking technology. Yet, you can be more effective and gain a competitive advantage through the power of influence marketing. Stacy Sherman and guest Neal Schaffer reveal best-kept secrets to identify, approach, and engage valuable influencers who help you get new clients and increase customer loyalty. You'll also learn leadership tactics to inspire and uplift others for optimal results. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time wi...2022-05-3130 min
Doing Customer Experience Right with Stacy ShermanBreaking Silos (Data & Human) To Improve Customer ExperiencesHow can you gain better relationships across channels – from marketing and sales to customer care and support? What are new ways to create a CX-focused culture across your business, including breaking silos and harnessing data to drive insights and actions that maximize customer engagement? Stacy Sherman and Celia Fleischaker, Chief Marketing Officer at Verint, dive deep into these CX topics to help you create differentiated experiences and a competitive advantage. During this episode, you'll learn about tools and platforms to gain control of the customer experience and maximize efficiencies through automation, AI and bots without losing the human touch. Learn more...2022-05-1628 min
Doing Customer Experience Right with Stacy ShermanPlanning For Cryptocurrency & New technologies To Enhance Customer Service Experiences with Adrian SwinscoeHow does blockchain and related technology impact customer experiences? How best to pivot strategies around customer service and marketing to stand out from competitors? Stacy Sherman interviews Adrian Swinscoe, a visionary and author, about business transformation and customer loyalty. He explains how our memories last, especially the bad experiences over delightful ones, and ways to ensure the good are prominent. You'll learn tactics to "Wow A Customer" and keep them coming back, differently than you might think. There's no doubt that after listening to this show, you'll look at your business in a whole new way Learn more at Access our F...2022-05-0731 min
Doing Customer Experience Right with Stacy Sherman37. Maximizing Employee & Agent Engagement To Deliver Customer Excellence with Rob StewartWhat does employee engagement really mean? How do you prevent a toxic work environment, and bad bosses from rising the ranks contributing to increased staff and customer service agent resignations? Stacy Sherman interviews Robertson Stewart, a University teacher, and business author to provide actionable tactics to address major challenges that companies face today and for the foreseeable future. You can AVOID high costs in terms of retention (the lack of), leading to excessive turnover, recruitment, and training expenses, and reduced productivity. By the end of the podcast, you'll learn how to lead in optimal ways in which everyone wins: you as th...2022-04-2934 min
Doing Customer Experience Right with Stacy ShermanImproving Communication and Rehumanizing Business Through Videos with Ethan BeuteBusiness success is dependent on effective communication with customers and employees. Videos are proving to be an ideal way to increase connections and conversions versus plain, typed-out text messages and emails. Stacy Sherman interviews Ethan Beute, Author, and Chief Evangelist at BombBomb, to discuss best practices for leveraging videos to elicit positive emotions, enhance relationships and rehumanize business as a brand differentiator. You'll hear tactics to leverage videos to turn dissatisfied customers (detractors) into brand advocates (promoters) and enhance a company culture where people feel a sense of belonging, included, and appreciated. Learn more at Access our FREE Customer Experience Aud...2022-04-2531 min
Doing Customer Experience Right with Stacy ShermanReducing Burnout To Deliver Better Customer Experiences with Marcey RaderEmployee and agent burnout is real and impacts their ability to deliver customer excellence. So, how do you banish burnout, retain good people and ensure job satisfaction for long-term success? Featured guest, Marcey Rader, a multi-certified health expert, and three-time bestselling author, joins Stacy Sherman to discuss: -How to identify burnout & disengagement (they aren't the same) -Hacks to keep people motivated plus free up time for priorities -Productivity "power-ups" to show up as best self -Tactics to amp up energy, conquer calendars + emails with focus -Favorite tools to improve workplace communication Learn more at Access our FREE Customer Experience Audit To...2022-04-0331 min
Doing Customer Experience Right with Stacy Sherman31. Is Traditional Selling Dead? Getting New Customers The Right WayAre you controlling the narrative so customers find and buy from your brand? Is traditional selling dead? What's the best way to lead teams to win new customers and contract renewals so your business grows the right way? You'll hear answers to these questions and more from an admirable business leader. Sid Meadows explains customer success and CX best practices in easy-to-understand terms. Take notes as you will learn a lot from Stacy Sherman's interview with Sid. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . 2022-03-2035 min
Customers First PodcastImportance of Customer Journey Mapping With Special Guest Stacy Sherman Join Tacey & Her Special Guest Stacy Sherman owner - DOING CX RIGHT! As they discuss The Importance of Customer Journey Mapping! Timestamp: 00:53: Stacy's Story Timestamp: 04:14: Customer Journey Mapping Timestamp: 10:02: Best Practices Timestamp: 21:39: Stacy's Speed Round Stacy's Contact Information: LinkedIn: stacysherman Instagram: @doingcxright Website: https://doingcxright.com Tacey's Contact Information is all on the episode website: https://customersfirst.libsyn.com 2022-03-1527 minCustomers First PodcastImportance of Customer Journey Mapping With Special Guest Stacy Sherman Join Tacey & Her Special Guest Stacy Sherman owner - DOING CX RIGHT! As they discuss The Importance of Customer Journey Mapping! Timestamp: 00:53: Stacy's Story Timestamp: 04:14: Customer Journey Mapping Timestamp: 10:02: Best Practices Timestamp: 21:39: Stacy's Speed Round Stacy's Contact Information: LinkedIn: stacysherman Instagram: @doingcxright Website: https://doingcxright.com Tacey's Contact Information is all on the episode website: https://customersfirst.libsyn.com 2022-03-1527 min
Doing Customer Experience Right with Stacy ShermanDoing What's Right For Customers While Balancing Internal Processes with Bill StaikosYour employees’ behavior is your customer experience. You can’t separate them out, says Bill Staikos, Senior VP at Medalia during his interview on Stacy Sherman's Doing CX RIght show. So, how do you lead with excellence? What is the ideal organizational design to best care for your customers? Is the Chief Experience Officer (CXO) role a fad or growing in importance? What’s the right way to design new products based on what customers really want while balancing internal processes? Answers to these questions and more to differentiate your brand in this podcast episode. Learn more at Access our FREE Cus...2022-03-0629 min
Doing Customer Experience Right with Stacy ShermanInfluencing Desirable Customer Behaviors Through Experience ManagementStacy Sherman interviews Howard Tiersky, author of Winning Digital Customers, about how to drive desirable customer behaviors (buy, refer) as the root cause of business success. You'll hear actionable ways to stay relevant to customers in a world-changing so fast and earn customers' love and emotional commitment. Much entails applying customer research and design thinking best practices to maximize your competitiveness. Listen, learn and start Doing Customer Experience (CX) Right! Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . 2022-02-2832 min
Doing Customer Experience Right with Stacy ShermanDifferentiating Experiences To Dominate Your Industry with Stan PhelpsYour brand today is no longer what you tell people it is. It is the differentiated experience (DX) your employees deliver. It is what you stand for and how your customers feel about you. And most importantly, your brand is what your customers tell others about their experience. Stacy Sherman interviews Stan Phelps, best-selling author of the Goldfish Series, to help you learn new ways of gaining a competitive advantage and achieving bottom-line impact. Learn more at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . 2022-02-2129 min
Doing Customer Experience Right with Stacy ShermanUnderstanding and Influencing Your Customers' Decisions with Mary DrumondDo your customers think you're deaf? How can you really hear them to fix pain points and impact customers' decisions? Stacy Sherman interviews Mary Drumond, Chief Marketing Officer at Worthix, to discuss these questions. Additional topics include: -What's the value of surveys? Are surveys the best method to understand customers’ perceptions, emotions, expectations? -Is there such a thing as survey fatigue? How best to avoid? -How long or short should a survey be to maximize response rates? -Who should be responsible in organizations to get customer feedback and take action? -What is “closing the loop” mean to address what customers told you...2022-02-1336 min
Doing Customer Experience Right with Stacy ShermanCreating An Emotional Connection To Gain & Keep Loyal Customers with Jim TincherHow hard is it to be your customer? Are you creating emotional connections to gain & keep customers loyal? Employees too? Stacy Sherman interviews Jim Tincher, a customer experience expert, journey mapper, author, and speaker about new ways of elevating retention & brand advocacy. Additional topics include: -Changing a company to be customer-centric when it hasn't been.-Brands that are Doing CX Right and what makes them stand out.-What is journey mapping and what is it not.-How journey mapping brings the customer to life & who owns it in organizations?-Ideal ways to motivate employees? Is it pay/bonus or something e...2022-02-0528 min
Doing Customer Experience Right with Stacy ShermanPredicting Customers Next Actions (buy, refer, leave) Beyond Traditional Surveys with Matt DixonDo you know what your customers and prospects will do after interacting with your brand without having to survey them over and over again? Are you taking control of the customer conversation? How do you make it easier for employees to deliver customer excellence? Featured DoingCXRight® guest, Matt Dixon, co-author of The Challenger Sale, The Challenger Customer, and The Effortless Experience shares valuable insights to advance your sales, service and customer experience beyond traditional methods. You'll want to take notes as he and show host, Stacy Sherman, reveal many actionable gems during the episode. Learn more at Access our FREE Custo...2022-01-2934 min
Winning Digital CustomersOne of the Top 25 Global Thought Leaders of 2021, Stacy Sherman | Winning Digital CustomersIn this week's episode, one of the top 25 global thought leaders of 2021 and award-winning certified customer experience keynote speaker, Stacy Sherman, joins Howard to discuss what companies may be getting wrong about customer experience, closing the feedback loop, and building trust through testing, analyzing, adjusting and repeating pilot programs.Tune in to hear why Stacy considers the customer experience team the "glue" and strategies to improve customer experience in 2022.To learn more about Stacy, visit:https://doingcxright.com/Winning Digital Customers | The Podcast focuses on stories of digital transformation, told by...2022-01-2033 min
The Support Automation ShowBalancing Human Work and Automation with Stacy Sherman, Speaker, Author, Podcaster, Mentor at Doing CX RightIn this episode of The Support Automation Show, a podcast by Capacity, Justin Schmidt is joined by Stacy Sherman, Speaker, Author, Podcaster, Mentor at Doing CX Right. They discuss how businesses can perfect the balance between humans and automation to accomplish future goals and why effective communication with the customer is crucial to achieving that.Learn more about Stacy Sherman and Doing CX Right:Stacy's LinkedInStacy's InstagramStacy's TwitterDoing CX Right's WebsiteStacy Sherman - DoingCXRightOther Resources:The Four Agreements: A Practical Guide to Personal Freedom (A Toltec Wisdom Book) by Don Miguel Ruiz and Janet Mills...2021-12-3037 min
Doing Customer Experience Right with Stacy ShermanDistinguishing Your Brand In A Hyper-Competitive Marketplace featuring Scott McCainWhat to do when ‘Great’ Isn’t Good Enough to Grow Your Business? How can organizations and professionals create distinction to attract and retain customers? Scott McCain, Hall of Fame Speaker, author of "Iconic" and other best-selling books, answers these questions and more through engaging stories. You'll learn actionable solutions to common problems that result in better experiences for employees, customers, and your business overall. Learn more about Stacy Sherman and Scott McCain at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . 2021-12-1733 min
Doing Customer Experience Right with Stacy ShermanEveryday Ways To Live Your CX Missions Featuring Jeannie WaltersDo you have a customer experience mission? My guest Jeannie Walters, explains why it's important and how it relates to "Creating Fewer Ruined Days for Customers.” During this episode, you will also gain actionable tips to identify and protect "at-risk customers" and 5 ways to reduce churn that is in your control. About Jeannie Walters: she is passionate about improving the everyday interactions we all have as customers and writes, speaks, studies, and teaches her trademarked methodology to enlightened leaders in many industries. Learn about Jeannie Walters and host Stacy Sherman at: Access our FREE Customer Experience Audit Tool: Grow as a CX...2021-12-0432 min
Doing Customer Experience Right with Stacy ShermanYour Role As An Experience Maker Featuring Dan GingissHow do you create remarkable experiences for customers that they end up becoming your best marketers? Dan Gingiss, customer experience (CX) speaker and coach answers this question on Stacy Sherman's Doing CX Right podcast plus... *The importance of being an experience maker. Who, why, and what’s it about. *The difference between Customer Experience vs Customer Service and strategies for success. *How supply chain, marketing, finance, and other departments impact customer experiences. *Should employee pay be linked to customer satisfaction scores? *Brands that stand out in Doing CX Right and best practices to differentiate brands. *Leadership lessons and more. Learn more...2021-11-1431 min
Secret Sauce 365Doing the Customer Experience Right, with Stacy ShermanWhat You Will Learn: What is the difference between customer experience and customer service? What is customer journey mapping? How does the customer experience (CX) affect customer retention? How do you start best practices for the customer experience? How can a high-level customer experience be a game-changer for your business? About Stacy Sherman Stacy Sherman is an award-winning certified customer experience (CX) keynote speaker, author, podcaster, and founder of DoingCXRight®—a Heart & Science™ framework that accelerates customer loyalty, referrals, and revenue. Resources: Website: https://doingcxright.com/ YouTube: www.youtube.com/channel/UCQu4U9uRSUhP...2021-10-2831 min
Take Control of Your CareerStacy Sherman – Doing Customer Experience (CX) RightStacy Sherman is Director of Customer Experience at Schindler Elevator Corporation and Founder of DoingCXRightIn this episode Lauren and Stacy discuss:How to leverage the voice of the customer at every interaction to make sure you are making the right decisions to meet their needsHow diversity and inclusion ties into the customer experienceThe importance of having champions and mentors that embrace your beliefs or your “why”The difference between how men and women communicate and what women need to keep in mind to ensure they shine2021-10-0723 min
Doing Customer Experience Right with Stacy ShermanAiming High - Mental Health & Business Impacts Featuring Darren PrinceDid you ever have an extreme experience that changed the course of your personal and professional life? My guest, Darren Prince, best-selling author of Aiming High has achieved much fame, monetary success, and deep lows from drug addictions. Highlights: *What Aiming High means and lessons learned *How to overcome imposter syndrome *Leadership advice from iconic athletes (his clients) *The three words that can change lives and improve experiences Learn more about Stacy Sherman and Darren Prince at Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . 2021-10-0533 min
Doing Customer Experience Right with Stacy ShermanCreating and Leading A Customer-Centric Workplace Featuring Ashok RamachandranHow do you create and maintain a customer-centric culture where everyone cares about doing right for customers even when no one is looking? The answer: it starts with human focussed leaders at the top. Ashok Ramachandran, CEO, and President at , is known for leading organizations to achieve profitable success while caring for employees as a first priority. During the episode, you'll hear: How to get employees to deliver excellence even when no one is watching Proven tactics and skills to achieve revenue growth while leading with a heart Examples of brands doing experiences right and best practices How different generations...2021-10-0424 min
Doing Customer Experience Right with Stacy ShermanLeveraging Social Media For Customer Service & Competitive Insights Featuring Madalyn SklarAre you using social media to build customer relationships, enhance customer service and gain competitive insights? , a digital marketing expert with 25 years of experience, starting in the early days of the internet (before social media was a thing), provides customer experience tactics that you likely never knew. Huffington Post has named Madalyn one of . Highlights: *What customer experience means in a digital world *Why you cannot ignore social media *Ways to personalize messaging *The value of listening and tools *Tactics to humanize business Learn more about Stacy Sherman and Madalyn Sklar at Access our FREE Customer Experience Audit Tool: Grow as...2021-09-2629 min
Doing Customer Experience Right with Stacy ShermanBringing The Human Back In Human Resources Featuring Dan NaimanStacy Sherman interviews Dan Naiman (HR Lead, Corporate Affairs at Pfizer) about Dan’s human-centric approach to employee and customer experience as well as the importance of creating a corporate culture, where employees feel valued and empowered. Key Takeaways: -Look at the human side of change and partner with leadership to drive an employee experience, which results in excitement and engagement. -The employee experience begins before colleagues step foot into the company. Companies need to continually evolve their employee experience to attract and retain them. -Read more About: Dan Naiman is HR Lead, Corporate Affairs at Pfizer as well as a...2021-09-1921 min
Science of CXStacy Sherman : How Can We Ensure We are Doing CX RightStacy Sherman is the head of CX and employee engagement for Schindler, she’s also the CEO and founder of Doing CX Right, where she helps business leaders elevate customer experiences as well as employee satisfaction in order to gain brand loyalty.
In today’s episode, Stacy and I talk about:
The multiple sources of getting feedback, and how to take action from the feedback. The Humanization of Business. CX Education at the University level. How important the employee experience is in driving a customer centric culture. The tools to use in your businessRec...2021-09-1731 min
Doing Customer Experience Right with Stacy ShermanHow To Create a Frictionless Experience To Get and Keep Customers Loyal Featuring Adam ToporekIf you want to be the go-to brand that customers buy from instead of competitors, you must make every interaction point frictionless. Episode Highlights: *Why CX is not only for big companies *How we can ease friction *What we can do to avoid the hassle for our customers *How technology is changing our human connection with customers *How we can convince a leader to make changes *Advice for entrepreneurs Learn more about Stacy Sherman and Adam Toporek at . Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . 2021-09-1228 min
Doing Customer Experience Right with Stacy ShermanIncreasing Employee Engagement To Deliver Customer Excellence Featuring Colin ShawWhat does employee engagement mean? How do you motivate others to deliver customer excellence? Is it a good or bad idea to tie NPS & customer satisfaction results to employee bonuses? How does behavioral science impact CX? Stacy Sherman answers these questions with CX Pioneer and 7-time author, Colin Shaw. You'll likely want to play this episode twice to get all the actionable tips shared. Learn more about guest Colin Shaw and host Stacy Sherman at: . Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . 2021-08-2327 min
The Conscious Action Podcast by Brian BernemanEpisode 63 with Stacy Sherman - The human aspect of customer experienceOn this episode we talk with Stacy Sherman, mother, author, speaker and founder of DoingCXRight.We explore customer experience, making people happy, culture and employees, metrics for measuring impact, how we consciously use technology, using feedback, taking time for celebrating, and the importance of diversity.Stacy talks about her journey, leading from the heart, putting the human first, journey-mapping, using LinkedIn, and empowering each other during these changing times.For more about Stacy follow her on Instagram, Facebook & https://doingcxright.com/.Support the showSupport the show_________2021-07-2731 min
Business Excellence - TOP 5 SeriesIn Conversation - Stacy Sherman - Doing CX right ! “Customer Experience is about people, how do people want your brand, stay loyal to your brand, refer your brand and it's about the human aspects, not just process, and not just about price tags.” What is it like when a customer signs the contract, or buys a product or service? What's that experience going to be from that point on? It has to be intentionally designed, depending if it's a service or a product, and how it's delivered and set up and used. 3:07 Onboarding customers7:11 Creating a custome...2021-07-2622 min
Doing Customer Experience Right with Stacy ShermanMeasuring Customer Loyalty (NPS and Beyond) Featuring Rob MarkeyNet Promoter (NPS) is a popular way to gauge whether your customers are brand advocates (promoters) or dissatisfied (Detractors). Rob Markey, co-founder of the Net Promoter System at Bain, and Stacy Sherman discuss the meaning and evolution of NPS, misperceptions, and ultimate questions to measure customer satisfaction. You'll gain actionable tips to maximize customer loyalty and referrals the right way! Learn more about guest Rob Markey and host Stacy Sherman at: . Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . 2021-07-1627 min
Doing Customer Experience Right with Stacy ShermanHow To Get Customers Back Again & Again Featuring Shep HykenWhat does customer loyalty really mean? What are proven tactics to get repeat customers? Which brands are doing customer experience right and what are the best actionable tips to build a business culture where employees are committed to driving customers back? Listen to Stacy Sherman's debut podcast featuring NY Times best-selling author, speaker & customer service expert, Shep Hyken. Learn more about guest Shep Hyken and host Stacy Sherman at: . Access our FREE Customer Experience Audit Tool: Grow as a CX Professional with our numerous Book time with Stacy . 2021-07-0534 min
The Podcast On PodcastingEp55: Why Customer Experience Matters In Podcasting - Stacy ShermanTaking a new path can be a difficult task, especially if you have a strong need to stay connected with what others are doing. Today, Stacey Sherman talks about the pros and cons of starting a podcast and how having the right customer experience can serve you as a podcaster at a higher level. WHAT TO LISTEN FOR Finding your Why Developing real and authentic experiences Benefits of being a guest on other shows How podcasting can be an opportunity to share your expertise Why do you need to learn the technology before using it? R...2021-07-0134 min
Constructing BrandsHandling the Customer Experience Right, with Stacy ShermanWhat You Will Learn: Explain how important the customer journey/experience is How to determine customer experience team How to know if you need a customer experience expert Happy employee, happy customer? Where to start with customer experience Is the customer experience important to the end user? In the latest episode of GWP’s Constructing Brands podcast, Stacy Sherman, customer experience expert, author, and mentor, discusses how important the customer experience is to grow your brand and increase sales. About Stacy Sherman Stacy Sherman is an empathetic customer experience (CX) pioneer who has de...2021-06-2418 minThe Trend ReportCreating A Great Customer Experience with Stacy ShermanCustomer experience is not the same thing as customer service. While you need to have great customer service, customer experience goes even deeper. Here to share her thoughts on creating an outstanding customer experience is Stacy Sherman with Doing CX Right. Listen as she shares more about her processes, why she’s so passionate about this topic, and how you can get in touch to upgrade your customer experience. She also has her own podcast, Doing CX Right where she shares information, tips, and tricks for brands at every level. 2021-06-1436 minThe Trend ReportCreating A Great Customer Experience with Stacy ShermanSend us a textCustomer experience is not the same thing as customer service. While you need to have great customer service, customer experience goes even deeper. Here to share her thoughts on creating an outstanding customer experience is Stacy Sherman with Doing CX Right. Listen as she shares more about her processes, why she’s so passionate about this topic, and how you can get in touch to upgrade your customer experience. She also has her own podcast, Doing CX Right where she shares information, tips, and tricks for brands at eve...2021-06-1436 min
The Scope of Practice PodcastHow to Create a Sensational Customer Experience - Stacy ShermanEpisode 62 - My guest on the podcast today is Stacy Sherman. Stacy is an expert in the "customer experience." One of the first things we actually talk about in the conversation is the difference between customer service and the customer experience. The customer experience is a more all-encompassing idea that includes every touchpoint for the patient or customer from hearing about your practice or your business until they receive the service you provide, pay for it, and beyond. As business owners and business leaders, we have to be aware that in a free market system, people have choi...2021-06-0751 min
User AdoptionInterview with Stacy ShermanListen to the User Adoption Podcast interview with Stacy Sherman
https://useradoptionpodcast.files.wordpress.com/2021/01/stacy-sherman.mp3
For more information, visit useradoptionpodcast.com
Don’t forget to subscribe, rate, and review the User Adoption Podcast
You can follow the User Adoption Podcast on:
Apple Podcasts
Google Podcasts
Radio.com
RadioPublic
Spotify
Stitcher
TuneIn
Questions?
2021-05-1005 min
Amazing Business RadioDiversity and Inclusion within the CX Featuring Stacy ShermanTop Takeaways:- Even though it was just women’s history month it shouldn’t be the only time you think about diversity and inclusion. Good practices around diversity and inclusion should happen every day. - Anyone can be a leader no matter their gender, race, religious belief, sexual orientation, or gender identity. - It’s important and necessary for leaders to have uncomfortable conversations around diversity and inclusion.- Businesses need to get feedback from a variety of customers. - Allow a diverse group of employee’s voices to be heard.- Keep diversi...2021-04-2726 min
Management Blueprint | Steve Preda30: Engage Customers and Employees With Stacy Sherman
https://youtu.be/rxw9f-JCJiw
Stacy Sherman is the founder and owner of Doing CX Right, a company devoted to refining customer experience and employee engagement. She is also the head of customer experience at Schindler Elevator and a customer experience advisory board member for leading colleges including the University of Richmond. We discuss why customer experience is crucial for business success and how leaders can improve customer satisfaction through employee engagement.
—
Engage Customers and Employees With Stacy Sherman
Our guest is Stacy Sherman, who is the founder and owner of Doin...2021-03-3033 min
Press 1 For NickStacy Sherman - Director of Customer Experience & Employee Engagement at a global company, Schindler Elevator Corporation [Employee Engagement]Stacy Sherman - Director of Customer Experience & Employee Engagement at a global company, Schindler Elevator Corporation [Customer Feedback]She talks about:· Companies should live and breathe CX· How to drive behaviors · The importance of customer feedback *Opinions are her own. Stacy does not represent any company. The person who has influenced Stacy the most in the past year:✔️ Oprah Winfrey Her note all the customer service and CX professionals: “Make sure that you are intentionally listening to your customers, and then pe...2021-03-2625 min
Press 1 For NickStacy Sherman - Director of Customer Experience & Employee Engagement at a global company, Schindler Elevator Corporation [Employee Engagement]Stacy Sherman - Director of Customer Experience & Employee Engagement at a global company, Schindler Elevator Corporation [Customer Feedback]
She talks about:
· Companies should live and breathe CX
· How to drive behaviors
· The importance of customer feedback
*Opinions are her own. Stacy does not represent any company.
The person who has influenced Stacy the most in the past year:
✔️ Oprah Winfrey
Her note all the customer service and CX professionals:
“Make sure that you are intentionally listening to your customers, and then personalize the response.”
JOIN THE PRESS 1 FOR NICK COMMUNITY:
LinkedIn
Website
Connect with Nick
BOOK RECOMMENDATIONS:
Learn about all the guests...2021-03-2625 min
Supercharging Business SuccessHow to Propel Business Growth by Doing Customer Experience (CX) Right® – in Just 7 Minutes with Stacy Sherman
What You’ll Learn From This Episode:
* How employees' experience is important to customer service
* Mapping out a customer journey
* Difference between customer experience and service
Related Links and Resources:
I would recommend www.doingcxright.com where there's ton of blog articles, they're all 'how to' tips, every single one of them. There's podcast shows there that you'll find. There's a book 'Customer Experience 2' which I was a part of the book with 24 authors that you'll really understand from a lot of different views about doing it right. They can access it...2021-03-1208 min
THE CX GOALKEEPER - Business Transformation, Customer Experience, and LeadershipCX Goalkeeper with Stacy Sherman - S1E12 is about humanity in business, employee engagement and metrics The CX Goalkeeper had a smart discussion with Stacy Sherman Stacy Sherman is a mom of two fabulous kids and a Schnoodle dog. Fan of Simon Sinek. She is applying Simon’s WHY principles every day & mentoring others to do the same. Stacy is passionate about inclusion & thought diversity (as happy employees lead to happy customers.) She doesn’t just talk. She is a doer such as: launching “Women Leaders Making A Difference” community because she knows that small actions lead to big impacts. Stacy is the founder of DoingCXRight and at the same tim...2021-03-0800 min
Punk CX with Adrian SwinscoeWhere the magic happens when it comes to improving customer outcomes - Interview with Stacy ShermanToday’s interview is with Stacy Sherman, Head of Customer Experience (CX) & Employee Engagement at Schindler Elevator Corporation and Founder of DoingCXRight. Stacy joins me today to talk about what customer experience means at Schindler, what knowledge and skills she was able to bring to that job from her time at Verizon, what humanizing business & leading with a heart means and what sort of things leaders should be doing to improve their customers experience right now.
This interview follows on from my recent interview – Mindset, method, motivation and harmonisation are at the centre of customer centric-thinking and lead...2021-01-2154 min