Shows
CRMprovEpisode 11: Hard Right Turn — Handling Those Pesky Mid-Stream Decisions During CRM ImplementationImplementing CRM software doesn’t happen overnight. As you travel the implementation timeline, things change along the way, from staff turnover to internal slowdowns to pivots on the vendor side of the implementation. In this episode, Mickey and Jamie have a real-time discussion with Dr. James Coker (East Carolina University) who is “in the midst” of a current implementation. He is about 75% done; however, he faced significant pivots during the past eight months of the process. Dr. Coker gives some pointers on how to create a unified knowledge base along with a strategic outlook on bringing everyone together t...2021-12-0847 min