Shows
The Delivery Prophets36. Slerp and the Future of Direct Restaurant Delivery with JP ThenIn this episode of Delivery Prophets: Tech Smart, JP Then, founder of Slerp, joins us to reveal how restaurants are quietly taking back control – one direct order at a time. From inventing the sourdough doughnut at Crosstown to building tech that lets even small operators access delivery networks once reserved for the giants, JP shows how ‘unbundling’ from the marketplaces is reshaping the game for everyone, not just the big brands.In this episode, we discuss:Unbundling delivery platforms and expanding restaurant optionsRise of direct ordering channels and customer data ownershipTechnical and operational challenges of delivery integr...
2026-01-2335 min
The Delivery Prophets35. Decentralised Ordering: Partnering with POS to Disrupt the Delivery Ecosystem with Bala SubramaniamIn our second episode of Delivery Prophets: Tech Smart, we’re joined by Bala Subramaniam is the Founder of Bites, the AI-first restaurant marketplace built for POS providers and restaurants to reach diners directly across AI search.Drawing on his experience at Instacart and Amazon, Bala exposes how aggregator apps took control during the chaos of COVID, driving up costs for both restaurants and families. But change is on the horizon – Bala reveals how AI, decentralisation, and empowered POS systems could give restaurants back their customers and their profits.In this episode, we discuss:Post...
2025-12-0934 minThe Delivery Prophets34. The Real Cost of Convenience: Sustainability and Technology with Jeremy Hibbert-GaribaldiJeremy Hibbert-Garibaldi is the founder and CEO of Collectiv Food, a company focused on decarbonisation and automating supply chains for restaurants. Together, we explore the meaning of “value” in delivery – whether through the convenience offered to consumers or the efficiency streamlined for restaurants – and the profound differences between food delivery platforms and wholesale distributors.In this episode, we discuss:Redefining value in food delivery servicesComparing restaurant delivery vs wholesale distribution modelsConvenience as a key driver for operators and consumersTechnology and automation reshaping food supply chainsSustainability and decarbonisation in delivery logisticsLinks mentione...
2025-11-1938 minThe Delivery Prophets33. Feeding London’s Workplaces: The Rise of &Dine with Charles BrafmanIn this minisode of The Delivery Prophets, Peter Backman chats with Charles Brafman, founder of &Dine – the fast-growing marketplace redefining how London’s businesses eat. From office lunches to high-end events, &Dine is connecting companies with independent food vendors, giving street-food chefs and small operators a powerful new route to scale.Charles lifts the lid on what makes the UK catering market so different from the US, how indie food brands can thrive in the B2B space, and why the next big opportunity might just be corporate dining.Tune into the full...
2025-10-2203 minThe Delivery Prophets32. How S4D is Driving Restaurant Success: Omnichannel Strategies, AI and Customer ExperienceWelcome to the first ever Delivery Prophets: Tech Smart, brought to you by TheDelivery.World in partnership with S4D.In this conversation, host Peter Backman sits down with Benjamin Kool, CEO and founder of S4D, to examine the fast-changing world of food delivery technology. Together, they explore the pressures and opportunities facing restaurants as the global delivery market continues to surge, from navigating first-party versus third-party logistics to leveraging data as a driver of growth and competitive edge.Benjamin shares how S4D was founded to give restaurants back control...
2025-09-0938 minThe Delivery Prophets31. Maturing Delivery Markets – How Pizza Pilgrims Embraces Delivery Market Changes with Gavin SmithGavin Smith from Pizza Pilgrims returns to the show to share how Pizza Pilgrims has navigated the ups and downs of the past year, from tackling rising costs and competitive pressures to the strategic move of appointing a dedicated delivery manager to drive growth on platforms like Deliveroo. The trio explore the challenges and opportunities in maintaining a great brand experience, both in-restaurant and through delivery, and get candid about topics like price parity, packaging innovations, and future trends like catering.In this episode, we discuss:Importance of clarity, communication, and win-win outcomes in deliveryHow Pizza...
2025-08-1339 minThe Delivery Prophets30. Scaling Delivery Ops: Balancing Tech, Brand, and Market Readiness with Dan WarneWhat happens when scaling fast becomes more of a risk than an opportunity? And what do VCs really expect when they back the next big thing in delivery? In this week’s minisode, Dan Warne, founder of Sessions, takes us inside the high-stakes world of delivery startups fueled by venture capital. Dan unpacks why rapid growth isn’t always the answer, and how obsession with scale, spurred by easy funding, can outpace what consumers actually want.Tune into the full episode here: https://open.spotify.com/episode/2N8IqufZnDfD8oAoXfxWXW?si=Z8aFSo4aR5-0peJFesu7LQ
2025-07-1506 minThe Delivery Prophets29. Partnerships, Customer Data, and Restaurant Success with Cornelia RaportaruPeter Backman and Tim Alderson speak with Cornelia Raportaru, CEO of Stuart, the logistics company powering deliveries for some of the biggest names in restaurants, grocery, and retail. From the growing importance of direct customer relationships to who really owns the data, and why that matters, they explore the deeper shifts shaping the future of food delivery. You’ll hear real insight into white-label delivery, cross-market challenges in places like the UK, France, and Poland, and the strategies businesses need to stay profitable, agile, and close to their customers.In this episode, we discuss:Data ownership ch...
2025-06-2434 minThe Delivery Prophets28. Expanding Your Restaurant Brand: Launching in New Markets with Paul HopperHost Peter Backman is joined by co-host Tim Alderson and hospitality entrepreneur Paul Hopper, founder of HOP Vietnamese. They dive into the latest news, including DoorDash’s potential acquisition of Deliveroo, and what these shifts mean for restaurants and operators.Paul shares his journey, from brand expansion and running dark kitchens to using data for decision-making. He also opens up about the challenges of launching Hop Vietnamese in cities like Manchester and the importance of building a strong local presence.In this episode, we discuss:DoorDash's potential acquisition of Deliveroo and it...
2025-06-0338 minThe Delivery Prophets27. The Delivery-Only Model That Saved Pizza Pilgrims with Gavin SmithWhen COVID lockdowns forced Pizza Pilgrims to shut their doors overnight, the team made a bold decision: no layoffs, no cutting corners, just creativity.In this week’s minisode, Gavin Smith from Pizza Pilgrims shares the inspiring story of how a forgotten side project, Pizza in the Post, became a lifeline for the business and a source of connection for thousands stuck at home. From chest freezers to 15,000 orders a week, the pivot was powered by passion, community, and a startup spirit that never quit.Tune into the full episode here: https://open.spotify.com/ep...
2025-05-1304 minThe Delivery Prophets26. How &Dine Is Changing Office Catering with Charles BrafmanCharles Brafman is the co-founder of &Dine, a corporate catering platform born in lockdown and now powering connections between London’s businesses and its most passionate independent food vendors. We explore what it really takes to scale a delivery platform today, the evolving business models reshaping the industry, and why staying close to both customer and vendor needs is non-negotiable.In this episode, we discuss:Evolving delivery models for a shifting marketConnecting independents with corporate catering demandEnsuring quality at scale for group ordersHelping local vendors reach corporate clientsPrioritising service, presentation, and vendor relationshipsLinks me...
2025-04-2235 minThe Delivery Prophets25. How to Make Uber Eats Work for Your Restaurant with Matt PriceWelcome to our first minisode from the Delivery Prophets, where we hand-pick a 5-minute actionable clip from our favourite interviews. This week, Matt Price from Uber Eats discusses how delivery helps restaurants reach new customers and increase orders. But success isn’t just about signing up – it’s about strategy. From menu optimisation to pricing and operations, we explore what it takes to make delivery truly profitable.Tune into the full episode here: https://open.spotify.com/episode/4UZns06aUMp61f9HWjowN4?si=b59e88f36ce14434
2025-03-2804 minThe Delivery Prophets24. Creating a Delivery-First Business Model with Deacon RoseIn this episode of Delivery Prophets, we chat with Deacon Rose, co-founder of Coqfighter. We trace Coqfighter’s journey from a pub residency to nationwide expansion through strategic delivery partnerships. Deacon shares insights on brand building, working with Growth Kitchen, and the challenges of scaling a restaurant business. We also discuss new market players like DoorDash and their impact on commission structures. In this episode, we discuss:Importance of delivery for restaurant growth and profitabilityStrategies for optimising delivery operations and partnershipsChallenges faced by small independent restaurant operatorsExpansion plans and regional adaptations for CoqfighterRole of data in und...
2025-02-2641 minThe Delivery Prophets23. Reflections on One Year of Food Delivery InsightsIn this special New Year edition, we're diving deep into the key insights we've gathered over the past year from interviewing various industry experts. From local strategies with Mark Murphy in Manchester to technological innovations discussed with Uber's Matt Price, and the evolving landscape of ghost kitchens, we explore the dynamic world of food delivery. We'll share top learnings, reflect on the transformative trends, and consider what's next for 2025.In this episode, we discuss:Neighbourhood-specific delivery strategies for business growth.Evolution of technology in the food delivery sector.Delivery's impact on customer experience and expectations.The...
2025-01-0820 minThe Delivery Prophets22. From Domino's to Deliveroo: Exploring Delivery Innovation with Keith Bird, CEO of Marugame Udon EuropeWith extensive experience with brands such as Gourmet Burger Kitchen, West Cornwall Pasty Co. and Krispy Kreme, Keith Bird shares his invaluable insights on how consumer demands are reshaping the industry. We’ll explore how apps have revolutionized restaurant operations and customer trust, the influence of cultural acceptance on diverse culinary offerings, and the significant rise of aggregators like Uber Eats and Deliveroo. In this episode, we discuss:Importance of consumers in the food delivery ecosystem.Evolution of delivery platforms like Deliveroo and Uber Eats.Balancing dine-in and delivery business models in restaurants.Role of apps in...
2024-12-1137 minThe Delivery Prophets21. Navigating Delivery Challenges in High-End Restaurants with Will Beckett, Co-Founder and CEO of HawksmoorHawksmoor CEO and co-founder Will Beckett joins The Delivery Prophets to unpack the complexities of the food delivery industry. We’ll dive into the pros and cons of employing in-house delivery drivers versus using third-party aggregators, highlighting examples like Yard Sale Pizza and Buns From Home.Will discusses how innovative at-home dining experiences from Rockfish and My Supper Hero Meal Kits are reshaping customer expectations. We'll also explore the irreplaceable essence of in-restaurant dining and the unique challenges brands like Hawksmoor face in maintaining their premium experiences through delivery.In this episode, we...
2024-11-2034 minThe Delivery Prophets20. Exclusive Partnerships and Brand Integrity with Josh Simons, Owner of Chicken & Blues RestaurantsJosh Simons, the visionary behind Chicken & Blues Restaurants and Flamingo Cafe Bars, dives into integrating delivery services with the hospitality industry, through exclusive partnerships and technological advancements. We explore what happens when expanding into new markets while maintaining brand integrity, and some of Josh’s personal reflections from his father's business.In this episode, we discuss:Personalised catering in QSR brandsThe risks that come with scaling a brandStarting Chicken and Blues in 2013 in with a tiny 8-seater setupHow Josh has been exclusive with Deliveroo for 8 yearsBalancing business growth with family lifeLi...
2024-10-3045 minThe Delivery Prophets19. Expanding Reach and Transforming Underserved Areas with Máté Kun, CEO of Growth KitchenMáté Kun, CEO of Growth Kitchen, is on the show to discuss the rise and fall of ghost kitchens and why his company’s innovative shared kitchen model is revolutionising food delivery. Máté shares insights on using data, AI, and franchising to expand popular restaurant brands into underserved areas without new physical locations. We’ll delve into industry lessons, collaboration for growth, and the future of affordable, high-quality food delivery. In this episode, we discuss:Evolution and challenges of ghost kitchens post-COVID-19How shared kitchen spaces enhance efficiency and growthHow Growth Kitchen's model resembles the franc...
2024-10-1643 minThe Delivery Prophets18. The importance of getting right what's inside the delivery packageIn today's special episode, co-hosts Peter Backman and Jon Borzacchiello dive deep into the intricacies of food delivery, exploring how the experience, packaging, and even the type of food play vital roles in ensuring customer satisfaction. We'll discuss the challenges faced by traditional restaurants versus delivery-focused businesses, the importance of packaging in maintaining food quality, and the evolving trends in the delivery market. In this episode, we discuss:Replicating the restaurant experience in food deliveryLessons from delivery-friendly productsThe significance of getting the packaging rightTips for heat retention and quality consistencyWhat we can learn from the motor c...
2024-09-2528 minThe Delivery Prophets17. Adapting to Consumer Demands: Pizza Pilgrims’ Approach to Delivery with Gavin SmithAs the Managing Director at Pizza Pilgrims, Gavin Smith has built an impressive career in operations, working for previous brands such as Wahaca, Browns Restaurants and Mitchells & Butlers.In this episode, Gavin shares his expertise on negotiation tactics, maintaining food quality, and the critical role of customer feedback. We'll also discuss how COVID-19 has accelerated the importance of delivery, the impact of delivery on traditional restaurant operations, and innovative strategies to meet consumer demands. Links MentionedGavin Smith on LinkedInPizza PilgrimsLike t...
2024-09-0547 minThe Delivery Prophets16. Asia – How Density and Super Apps Transform Food Delivery TrendsWelcome to our debut episode of Delivery Prophets: Across Borders, where your hosts JJ and Peter Backman dive deep into the evolving world of food delivery – one region at a time. In today's episode, we zoom into Asia and explore the critical role of delivery riders, compare delivery trends across Asia and Europe, and discuss the impact of super apps like Grab and Gojek on the industry.In this episode, we discuss:How local cuisine plays a significant role in Asian marketsHow cultural differences affect delivery times and customer behaviourthe economic and logistical challenges unique to As...
2024-08-0734 minThe Delivery Prophets15. Increasing Order Sizes and Corporate Focus in Delivery with Maurice AbboudiMaurice Abboudi is an experienced board member, operator, investor and advisor to the hospitality and leisure sector. He was the board advisor to Just Eat 2016 -2019 and previously Director of Business Development at Domino’s Pizza Group. He is also an advisor to several restaurant groups including ASK/Zizzi, Wagamama, Tortilla, Chipotle, Smith & Wollensky, and Vice-chair of the British Takeaway Campaign.We dive into the challenges of growing restaurant delivery services, from increasing order sizes to targeting corporate orders. Maurice shares his journey from starting a pizza delivery business to working with major players like Domino’s and...
2024-07-1040 minThe Delivery Prophets14. Perfecting Food Delivery Ecosystems with Matt Price, Uber EatsOur guest today is Matt Price, General Manager of Uber Eats, where we dive deep into the evolving world of food delivery. The impact of the COVID-19 pandemic has permanently shifted consumer habits towards home delivery, and we'll explore how this trend is here to stay across all demographics. From leveraging data to enhance restaurant growth and consumer experience to the pivotal role of technology and partnerships, Matt sheds light on Uber Eats' ambitious vision to be synonymous with food delivery. We'll discuss the significance of creating exceptional delivery experiences, the potential of delivery-only kitchens, and the...
2024-06-1144 min
Postal Hub podcastEp 345: How restaurant delivery compares to parcel deliveryRestaurant delivery expert Peter Backman - the brains behind thedelivery.world and The Delivery Prophets - discusses the differences and similarities between food delivery and parcel delivery. The difference between restaurant delivery and grocery delivery Why restaurant delivery is not a new thing Technology and delivery aggregators changing restaurant delivery Importance of timeliness to restaurant delivery Delivery problems in meal delivery How delivery aggregators are using tech to upend restaurant delivery Ability to plan last mile deliveries Batching of orders Timeliness of meal delivery La Poste delivering meals, and planned meal delivery Consumers tracking orders and deliveries Delivery...
2024-05-0625 minThe Delivery Prophets13. Suburban Delivery Demand and Niche Market Saturation with Mark Murphy, BurgerismMark Murphy is the co-founder and CEO of Burgerism, which is set to become the number one delivery burger brand across the UK. Launched in April 2018, from a dark kitchen in Manchester, they sold exclusively through the delivery marketplaces. They have now become a cult burger brand across the region. In 2023, The Times' listed Burgerism #7 on Britain's Best Burgers, while we also ranked as the most popular dish on Deliveroo in Manchester.Tune in as we dissect the challenges of scaling a delivery brand, seeking balance for sustainable growth in the delivery sector, Burgerism's focus on the...
2024-03-1944 minThe Delivery Prophets12. Enhancing Customer Experience in Delivery: Edin Basic's Key Metrics for SuccessEdin Basic is an entrepreneur with extensive experience in the restaurant industry and joins the show to discuss the evolution of delivery business models. He founded Firezza (sold to Pizza Express) and is co-founder of We Amplify, a new hub pooling our experience as seasoned entrepreneurs.Edin provides a deep dive into the impact of aggregators on delivery quality, the challenges operators face, and the crucial role of specific delivery metrics in driving sales. He also unpacks the complexities of delivery logistics and the influence of aggregators on customer satisfaction.Links MentionedShereen...
2024-02-1441 minThe Delivery Prophets11. Personalised Orders, Data Aggregators and Lifestyle Branding with Shereen Ritchie, Buns From HomeAs the Chief Operating Officer of Buns From Home, Shereen Ritchie is a board-level leader who believes that business success involves balancing operational and commercial considerations with human ones. Shereen shares insights on the evolution of food delivery, the importance of customer experience, and the challenges and opportunities inherent in the delivery business. The conversation covers topics ranging from the significance of managing the delivery process within the hospitality industry to the role of technology in shaping human interactions. Links Mentioned:Shereen Ritchie on LinkedInBuns From Home
2024-01-1746 minThe Delivery Prophets10. The Seasonal Review Special: Delving into Delivery DiversificationAs we reflect on this year’s episodes of the Deliver Prophets Podcast, co-hosts Peter Backman and Jon Borzacchiello listen through the conversations of the nine insightful guests and the theme of improving delivery and its relevance in the business landscape. Join us as we explore the challenges and opportunities in the delivery space, from communication with customers to profitability strategies and the unique experiences of dining at home. Plus, we'll hear about the differences in food delivery operations between the U.S. and the UK.Like the show? We’d be hugel...
2023-12-0641 minThe Delivery Prophets9. Tipping, Transparency, and Technology with James Brown, BrewDog Bars and TiPJARJames Brown is the co-founder of TiPJAR and CEO of BrewDog Bars. The conversation delves into the evolving landscape of restaurant technology, consumer preferences in delivery, and the challenges and decisions around dark kitchens. Tune in to learn more about transparency in delivery fee models, the intersection of delivery and hospitality, and the significance of tipping in the industry. The episode also delves into the value of personal interaction in delivery experiences, the impact of service charges, and the evolving role of delivery drivers. Links mentionedJames Brown Linkedin...
2023-11-1439 minThe Delivery Prophets8. From Fresh Kitchen to Delivery – Balancing Brand Identity and Operational RealitiesOur guest today is Neil Sebba, Managing Director at Tossed, a UK fast food chain providing healthy food, fresh-made to order. He is a resilient and adaptable individual who successfully navigated the challenges brought by the COVID-19 lockdown, and maintained the same underlying product in his work.We delve into the importance of EHO scores and how they influence consumer decisions when it comes to choosing where to order from. Tune in as we discuss the power dynamics within the delivery platform industry, delivery’s relationship with corporate social responsibility, and the importance of data in assessing ne...
2023-10-0542 minThe Delivery Prophets7. Optimising Delivery-Centric ModelsAndrew Maxwell is an experienced restaurateur who has witnessed the evolution of the food delivery industry firsthand. He is the o-owner of Boojum, a casual Mexican burrito bar in Ireland with award-winning food. Andrew joins the show to talk about the need for a better approach to delivery. Tune in as we explore the role of accurate communication between servers and kitchens, the future of delivery-centric kitchens and the potential to create a distinct market separate from traditional dining experiences.Links mentionedAndrew’s LinkedInBoojum
2023-09-0533 minThe Delivery Prophets6. The Future of Collaborative Partnerships and Scaling Hospitality BrandsFormer Managing Director of Deliveroo, Dan Warne is the CEO and Founder of Sessions, the platform for founder-led food brands to develop and scale. Our discussion unravels the new opportunities for independent restaurant brands, how data is revolutionising the consumer experience, and the complexities of grocery delivery. In the final segment of our chat, Dan provides an insightful perspective on the perils of venture capital and the potential pitfalls when businesses try to scale too quickly.Links mentionedDan’s LinkedInSessions
2023-08-1047 minThe Delivery Prophets5. Delivery Drivers, Software Entrepreneurship and Holistic ManagementChris Baggott is the co-founder and CEO of ClusterTruck, a successful software startup in the delivery sector. Chris shares how his problem-solving nature led him to the delivery industry and the success he's had in the software and restaurant business. Tune in as we unpack the delivery drivers' role in profitability, ghost Kitchens and efficiency, and the driver-centric food delivery model.Links mentionedClusterTruck: https://www.clustertruck.com/
2023-07-0532 minThe Delivery Prophets4. The Need for Innovation and Providing Delivery ExperiencesFounder of Lean Kitchen Network, Faraz Nagree, joins the show to explore how he is on a mission to create the world's largest sustainable kitchen network and deliver remarkable food experiences. They licence food brands to kitchen operators with under-utilised kitchens in order to help them improve customer experience and kitchen profitability.The conversation delves into the power of food and its involvement in various parts of our lives, including hospitality and operations. We explore menu innovation in restaurants, establishing relationships with virtual brands, having a brand rule book – and why delivering experience is key.
2023-06-0632 minThe Delivery Prophets3. Understanding Customers and Their Changing DemandsTim Vasilakis is the founder and CEO of The Athenian, the multi-award winning Greek street food restaurant chain. Born in Athens, Tim grew up immersed in Greek cuisine and learned to fish during summers on the Aegean island of Chios. After studying in Edinburgh, Tim began his culinary career when he moved to London and fell in love with street food.Tune in as we explore delivery’s evolution into physical spaces, expanding aggregator services, the role of franchising, and his journey of writing his cookbook ‘The Athenian: Eat Like a Greek’.
2023-05-0935 minThe Delivery Prophets2. Delivering Restaurant-Quality Meals and Experiences At HomeToday’s guest is Jamie Barber, a British restaurateur, founder and CEO of Hush restaurant in London, the Hache Burgers chain and the Cabana Brasilian Barbecue group. He joins the show to unpack his latest venture – My Supper Hero – a finish-at-home meal kit start-up launched to the public in October 2021 with Myleene Klass.Tune in to this episode as we unpack the market for restaurant meals served at home, how they use a dark kitchen as a production facility, the use case for serving customers in rural areas, and why they envision having a high-street space to promot...
2023-04-0436 minThe Delivery Prophets1. Dark Kitchens: A Revolution In The Restaurant Delivery IndustryGet ready to revolutionize your foodservice delivery game with today's guest, Eccie Newton, the co-founder of Karma Kitchen! The traditional restaurant model can be tough to manage, but Eccie has found a solution in Dark Kitchens. These kitchens provide all the infrastructure you need to run a successful delivery operation, without the costly overhead of a traditional restaurant.But that's not all! We'll also be discussing how to improve the delivery experience for your customers, and how Karma Kitchen's local community-focused ‘Food Hubs’ are changing the game. And let's not forget about virtual restaurants for local markets and...
2023-02-2739 min
The Divorce CollectiveSafe and Together Training to Combat Domestic Violence (Ep 21)The Safe & Together training and model has been implemented by agencies in Australiaalready over the last about 7 years and the Federal Circuit Court and FamilyCourts are now jumping on board. FederalCircuit Court and Family Court Judges will undergo family violence focussedtraining. The safety of children and families is the highest priority forthese Courts and the new training initiative is welcomed one to provideJudges, Registrars and Family Consultants an opportunity for training on theissues of family violence and the impact on children. Thedelivery of the training will be from the Safe & Together In...
2021-05-1305 min
RSG The DeliveryThe Delivery: The Milwaukee Bucks Lead The WayThe Milwaukee Bucks said enough is enough! The rest of the NBA, WNBA, and others followed! My thoughts on what we've seen this week in response to the death of Jacob Blake who was shot seven times in front of his kids as he entered his car in Kenosha, WI. #jacobblake #blacklivesmatter #nba #bucks #NBA #WNBA #MLB #NHL #RSG #TheDelivery #spodify #anchor
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2020-08-2715 min
Green Planet Blue Planet PodcastIdeas and musings on the future of Education with Jason GuilleJason Guille is a multi-talented community spacemaker, media creator and education steward. Jason is a Victoria B.C. local and creator of the SunsetLabs, as well as the live streaming Media company: Stream of Consciousness. Jason has helped a variety of education and school projects off the ground in the Pacific North West supporting them with Kickstarters and Indiegogo Campaigns. His insights and understanding of reigning in a new paradigm, based on love are strong pillars in the Victoria B.C. community and his values drive social empowerment across the spectrum. Jason is all about building relationship a...
2019-08-2916 min