Shows
The GO podcast with Kyle HarbaughBeyond the Billable Hour: Innovative Pricing Models for Law FirmsIn this episode of Go with Kyle Harbaugh, business strategist Kyle Harbaugh breaks down how law firms can move beyond traditional hourly billing and adopt modern pricing models that better serve clients and increase profitability.
Kyle discusses why the billable hour is outdated, explores flat-fee, value-based, and subscription models, and shares how firms can implement these strategies to create more predictable revenue and stronger client relationships.
Key Timestamps
00:00 – Why law firms rely on the billable hour and its biggest downsides
02:00 – Alternative pricing models: flat fee, value-based billing, and retainers
04:00 – Benefits of subscription and recurr...
2025-11-2013 min
The GO podcast with Kyle HarbaughHow to Fix a Toxic Work CultureEpisode Summary
In this episode, Kyle Harbaugh is joined by his co-founder, Sam Robinson, to break down what toxic work culture looks like, why it spreads, and how leaders can identify and fix it. Using real-world examples, Kyle and Sam explain how awareness, communication, transparency, and strategy can transform even the most difficult workplace environments.
What You Will Learn in This Episode
How to recognize the hidden signs of a toxic work culture
Why awareness is the first step to solving cultural issues
The ACTS framework for building a healthy workplace
Practical...
2025-10-1621 min
The GO podcast with Kyle HarbaughHow to understand where your business stands, what needs fixing, and how to grow without snapping backwardEpisode Summary:
In this episode of Go with Kyle Harbaugh, Kyle is joined by his co-founder Sam Robinson to reveal the simplest, most effective way for businesses to grow. Drawing on decades of combined experience working with law firms, financial advisors, tech companies, and service-based businesses, Kyle and Sam break down why so many entrepreneurs struggle to scale. They explore the difference between working in the business versus working on the business, the importance of balancing client acquisition with client retention, and how ignoring either side can lead to costly turnover or missed opportunities. Sam introduces his 12-Part...
2025-09-1928 min
The GO podcast with Kyle HarbaughFrom Revenue to Real Wealth: Tax Strategies and Profit Mindset for Law Firm OwnersEpisode Summary
In this episode of Go with Kyle Harbaugh, attorney Kyle Harbaugh welcomes financial planner Frank Rekis to discuss how law firm owners can earn more while working less. Frank shares insights from over 30 years of experience in financial planning, focusing on strategies tailored for law firm owners. Together, they explore topics such as cash flow management, tax planning, retirement strategies, and how attorneys can protect profits while building long-term financial security.
Listeners will gain a better understanding of how to distinguish income from net worth, avoid common financial pitfalls, and develop smart financial habits. The...
2025-08-2225 min
The GO podcast with Kyle HarbaughThe Impact of Artificial Intelligence on Legal Services: Opportunities and ChallengesEpisode Summary:
In this episode of Go with Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolution and impact of artificial intelligence in legal services. They explore current AI applications, opportunities, challenges, and ethical considerations for law firms adopting AI technologies. Kyle shares insights on how AI tools can enhance law firm operations while maintaining compliance and client confidentiality.
Key Timestamps:
00:00 - Introduction
00:31 - Evolution of AI in legal services
01:40 - System 1 vs System 2 thinking processes
02:50 - Opportunities for law firms embracing AI
2025-07-1616 minThe GO podcast with Kyle HarbaughThe Impact of Artificial Intelligence on Legal Services: Opportunities and ChallengesEpisode Summary:
In this episode of Go with Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolution and impact of artificial intelligence in legal services. They explore current AI applications, opportunities, challenges, and ethical considerations for law firms adopting AI technologies. Kyle shares insights on how AI tools can enhance law firm operations while maintaining compliance and client confidentiality.
Key Timestamps:
00:00 - Introduction
00:31 - Evolution of AI in legal services
01:40 - System 1 vs System 2 thinking processes
02:50 - Opportunities for law firms embracing AI
2025-07-1616 min
The GO podcast with Kyle HarbaughThe Role of Technology in Modern Law Offices: How Chief GO Officers Enhances Efficiency.Episode Summary:
In this episode of Go With Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolving role of technology in modern law offices. They explore how automation and AI are transforming legal practices, address common misconceptions about technology adoption, and share practical strategies for implementing new tools. Kyle shares insights from his experience building AI systems and helping law firms modernize their operations.
Key Timestamps:
00:00 - Introduction
00:30 - Impact of automation and technology on law offices
02:04 - Common misconceptions about technology adoption in law firms
2025-06-1917 min
The GO podcast with Kyle HarbaughMetrics That Matter: How to Measure Success in Law Office Performance.Episode Summary:
In this episode of "Go with Kyle Harbaugh," host Kevin Rosenquist and Kyle discuss essential metrics for measuring success in law office business performance. Kyle breaks down three crucial metrics: CAC (Cost to Acquire Customer), CHURN, and LTGP (Lifetime Gross Profit), providing practical insights for law firms of all sizes to track and improve their business performance.
Timestamps:
00:00 - Show Introduction
00:27 - Introduction to Key Business Metrics
01:57 - Explaining CAC (Cost to Acquire Customer)
02:41 - Understanding CHURN Rate
04:46 - Deep Dive i...
2025-05-1514 min
The GO podcast with Kyle HarbaughFrom Chaos to Control: Transforming Your Law Firm Into a Well-Oiled MachineEpisode Summary
In this episode, Kyle Harbaugh is joined by Brooke Berkey, an expert in law firm operations and client experience. They dive into the concept of mystery shopping, also known as secret shopping, and how it can reveal critical gaps in client engagement, intake processes, and sales strategies. Brooke shares insights on how law firms often miss opportunities due to poor client interactions, lack of structured intake, and failure to communicate their value effectively. They also discuss the importance of emotional intelligence, proactive client communication, and the financial impact of a well-trained sales team.
Timestamps
⏳ 00:00 - In...
2025-04-1717 min
The GO podcast with Kyle HarbaughTake Control: Running Your Law Firm Without Letting it Run YouEpisode Summary
In this episode of Chief Go with Kyle Harbaugh, Kyle is joined by business coach and EOS implementer, John Gross. Together, they discuss how law firms and other professional service businesses can take control of their operations instead of constantly putting out fires. John explains the Entrepreneurial Operating System (EOS) and how it helps businesses clarify vision, improve leadership, and execute priorities effectively. He also shares a real-life success story of a firm that transformed its structure using EOS—preparing them for both expected growth and unexpected challenges.
If you're a law firm owner or a...
2025-03-2016 min
The GO podcast with Kyle HarbaughHow Law Firm Owners Can Streamline Sales and Reclaim Their TimeEpisode Summary:
In this episode of Go With Kyle Harbaugh, Kyle welcomes Jill, a non-attorney sales expert specializing in legal services. They dive into how law firms can scale by implementing non-attorney sales teams, freeing attorneys from sales duties so they can focus on legal work. Jill shares her proven consultation model, best practices for intake and conversion, and the key benefits of delegating sales. They discuss essential KPIs, follow-up strategies, and success stories of firms that have embraced this non-traditional but highly effective approach.
Timestamps:
00:00 – Introduction to Go With Kyle Harbaugh
00:04 – Kyle...
2025-02-2018 min
The GO podcast with Kyle HarbaughBuy Back Your TimeEpisode Summary
In this episode of Go with Kyle Harbaugh, Kyle Harbaugh discusses the importance of time valuation and management for law firm owners. He explains how leveraging time, delegating tasks, and understanding the value of one’s work can help law firms grow more efficiently. Kyle also shares tips on using technology and automation, as well as real-life examples of firms that have successfully applied these strategies. He emphasizes the importance of focusing on high-leverage activities, delegating non-essential tasks, and using the right tools to scale operations effectively.
Timestamps:
[00:30-01:48] Und...
2025-01-0814 min
The GO podcast with Kyle HarbaughHow Analysis Paralysis and Shiny Object Syndrome are Holding Your Law Firm BackEpisode Summary
In this episode of Go with Kyle Harbaugh, Kyle discusses the essential elements of a successful client intake process for law firms. He emphasizes the importance of first impressions, technology integration, and consistent client communication. Kyle also explores how automation and AI can streamline processes, enhance client satisfaction, and reduce unnecessary overhead. Additionally, he provides actionable strategies for improving the client experience, such as implementing standard operating procedures, leveraging content for education, and ensuring consistent communication throughout the case lifecycle.
Timestamps:
[00:00-00:02] Introduction to Go with Kyle Harbaugh
[00:03...
2024-12-1916 min
The GO podcast with Kyle HarbaughUnderstanding the Intake ProcessIn this episode of Go with Kyle Harbaugh, host Kyle Harbaugh shares actionable strategies for law firms to streamline their client intake processes and enhance overall client satisfaction. Joined by Kendall Trosky, Kyle dives into the essential elements of an efficient and professional intake process, emphasizing its role in maximizing marketing ROI and fostering long-term client relationships.
Timestamps:
[00:00] Introduction
[01:45] Why Intake Processes Matter
[03:15] Key Elements of an Effective Intake Process
[06:30] Common Mistakes in Client Intake
[08:45] Leveraging Technology
[12:10] Maintaining Consistency in Client Experience
2024-11-2115 min
The GO podcast with Kyle HarbaughRevolutionizing Hiring and Business Analysis with AI Success Stories and StrategiesIn Episode 3 of "Go with Kyle Harbaugh," host Matt Sky engages with Kyle Harbaugh on the critical importance of having a consistent and repeatable hiring process for service-based businesses. Kyle emphasizes that as organizations grow, they transition from being service providers to managing a team, which requires a structured approach to hiring. He discusses the pitfalls of inconsistent hiring practices and how they can lead to high employee turnover and dissatisfaction. By establishing a solid hiring framework, businesses can set a positive tone for training and long-term employee retention, ultimately fostering a thriving organizational culture. Tune in for valuable...
2024-09-2416 min
The GO podcast with Kyle HarbaughMastering Job Descriptions and SOPs Keys to Organizational EfficiencyOn this episode of "Go with Kyle Harbaugh," Kyle emphasizes the importance of clear and detailed job descriptions for both employees and employers. He explains that job descriptions help attract the right people and maintain consistency in work expectations. Kyle highlights that accurate job descriptions are crucial for maintaining credibility as a leader and ensuring employees understand their roles. Additionally, he discusses how job descriptions impact the recruitment and hiring process, emphasizing the alignment with the company's vision, mission, and values.
Timestamps:
[00:02:13] Well-crafted job descriptions impact performance.
[00:05:25] Standard Operating Procedures in Companies.
2024-08-2714 min
The GO podcast with Kyle HarbaughNavigating Vision, Mission, and Values for Business SuccessOn this episode of "Go With Kyle Harbaugh," host Matt Sky interviews Kyle about his company, Chief Go Officers. Kyle shares his background working with attorneys and financial professionals and explains how he helps businesses thrive by focusing on working on the industry, not just in it. He discusses the common issue of professionals being overburdened with work and offers insights into how his business support can help improve operations and efficiency for various sectors. Tune in to learn how Kyle's unique experiences led him to this path of supporting businesses in different industries.
Timestamps:
[00:03:25...
2024-07-3016 min