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Thegopodcastwithkyleharbaugh
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The GO podcast with Kyle Harbaugh
The Impact of Artificial Intelligence on Legal Services: Opportunities and Challenges
Episode Summary: In this episode of Go with Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolution and impact of artificial intelligence in legal services. They explore current AI applications, opportunities, challenges, and ethical considerations for law firms adopting AI technologies. Kyle shares insights on how AI tools can enhance law firm operations while maintaining compliance and client confidentiality. Key Timestamps: 00:00 - Introduction 00:31 - Evolution of AI in legal services 01:40 - System 1 vs System 2 thinking processes 02:50 - Opportunities for law firms embracing AI
2025-07-16
16 min
The GO podcast with Kyle Harbaugh
The Impact of Artificial Intelligence on Legal Services: Opportunities and Challenges
Episode Summary: In this episode of Go with Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolution and impact of artificial intelligence in legal services. They explore current AI applications, opportunities, challenges, and ethical considerations for law firms adopting AI technologies. Kyle shares insights on how AI tools can enhance law firm operations while maintaining compliance and client confidentiality. Key Timestamps: 00:00 - Introduction 00:31 - Evolution of AI in legal services 01:40 - System 1 vs System 2 thinking processes 02:50 - Opportunities for law firms embracing AI
2025-07-16
16 min
The GO podcast with Kyle Harbaugh
The Role of Technology in Modern Law Offices: How Chief GO Officers Enhances Efficiency.
Episode Summary: In this episode of Go With Kyle Harbaugh, host Kevin Rosenquist and Kyle discuss the evolving role of technology in modern law offices. They explore how automation and AI are transforming legal practices, address common misconceptions about technology adoption, and share practical strategies for implementing new tools. Kyle shares insights from his experience building AI systems and helping law firms modernize their operations. Key Timestamps: 00:00 - Introduction 00:30 - Impact of automation and technology on law offices 02:04 - Common misconceptions about technology adoption in law firms
2025-06-19
17 min
The GO podcast with Kyle Harbaugh
Metrics That Matter: How to Measure Success in Law Office Performance.
Episode Summary: In this episode of "Go with Kyle Harbaugh," host Kevin Rosenquist and Kyle discuss essential metrics for measuring success in law office business performance. Kyle breaks down three crucial metrics: CAC (Cost to Acquire Customer), CHURN, and LTGP (Lifetime Gross Profit), providing practical insights for law firms of all sizes to track and improve their business performance. Timestamps: 00:00 - Show Introduction 00:27 - Introduction to Key Business Metrics 01:57 - Explaining CAC (Cost to Acquire Customer) 02:41 - Understanding CHURN Rate 04:46 - Deep Dive i...
2025-05-15
14 min
The GO podcast with Kyle Harbaugh
From Chaos to Control: Transforming Your Law Firm Into a Well-Oiled Machine
Episode Summary In this episode, Kyle Harbaugh is joined by Brooke Berkey, an expert in law firm operations and client experience. They dive into the concept of mystery shopping, also known as secret shopping, and how it can reveal critical gaps in client engagement, intake processes, and sales strategies. Brooke shares insights on how law firms often miss opportunities due to poor client interactions, lack of structured intake, and failure to communicate their value effectively. They also discuss the importance of emotional intelligence, proactive client communication, and the financial impact of a well-trained sales team. Timestamps ⏳ 00:00 - In...
2025-04-17
17 min
The GO podcast with Kyle Harbaugh
Take Control: Running Your Law Firm Without Letting it Run You
Episode Summary In this episode of Chief Go with Kyle Harbaugh, Kyle is joined by business coach and EOS implementer, John Gross. Together, they discuss how law firms and other professional service businesses can take control of their operations instead of constantly putting out fires. John explains the Entrepreneurial Operating System (EOS) and how it helps businesses clarify vision, improve leadership, and execute priorities effectively. He also shares a real-life success story of a firm that transformed its structure using EOS—preparing them for both expected growth and unexpected challenges. If you're a law firm owner or a...
2025-03-20
16 min
The GO podcast with Kyle Harbaugh
How Law Firm Owners Can Streamline Sales and Reclaim Their Time
Episode Summary: In this episode of Go With Kyle Harbaugh, Kyle welcomes Jill, a non-attorney sales expert specializing in legal services. They dive into how law firms can scale by implementing non-attorney sales teams, freeing attorneys from sales duties so they can focus on legal work. Jill shares her proven consultation model, best practices for intake and conversion, and the key benefits of delegating sales. They discuss essential KPIs, follow-up strategies, and success stories of firms that have embraced this non-traditional but highly effective approach. Timestamps: 00:00 – Introduction to Go With Kyle Harbaugh 00:04 – Kyle...
2025-02-20
18 min
The GO podcast with Kyle Harbaugh
Buy Back Your Time
Episode Summary In this episode of Go with Kyle Harbaugh, Kyle Harbaugh discusses the importance of time valuation and management for law firm owners. He explains how leveraging time, delegating tasks, and understanding the value of one’s work can help law firms grow more efficiently. Kyle also shares tips on using technology and automation, as well as real-life examples of firms that have successfully applied these strategies. He emphasizes the importance of focusing on high-leverage activities, delegating non-essential tasks, and using the right tools to scale operations effectively. Timestamps: [00:30-01:48] Und...
2025-01-08
14 min
The GO podcast with Kyle Harbaugh
How Analysis Paralysis and Shiny Object Syndrome are Holding Your Law Firm Back
Episode Summary In this episode of Go with Kyle Harbaugh, Kyle discusses the essential elements of a successful client intake process for law firms. He emphasizes the importance of first impressions, technology integration, and consistent client communication. Kyle also explores how automation and AI can streamline processes, enhance client satisfaction, and reduce unnecessary overhead. Additionally, he provides actionable strategies for improving the client experience, such as implementing standard operating procedures, leveraging content for education, and ensuring consistent communication throughout the case lifecycle. Timestamps: [00:00-00:02] Introduction to Go with Kyle Harbaugh [00:03...
2024-12-19
16 min
The GO podcast with Kyle Harbaugh
Understanding the Intake Process
In this episode of Go with Kyle Harbaugh, host Kyle Harbaugh shares actionable strategies for law firms to streamline their client intake processes and enhance overall client satisfaction. Joined by Kendall Trosky, Kyle dives into the essential elements of an efficient and professional intake process, emphasizing its role in maximizing marketing ROI and fostering long-term client relationships. Timestamps: [00:00] Introduction [01:45] Why Intake Processes Matter [03:15] Key Elements of an Effective Intake Process [06:30] Common Mistakes in Client Intake [08:45] Leveraging Technology [12:10] Maintaining Consistency in Client Experience
2024-11-21
15 min
The GO podcast with Kyle Harbaugh
Revolutionizing Hiring and Business Analysis with AI Success Stories and Strategies
In Episode 3 of "Go with Kyle Harbaugh," host Matt Sky engages with Kyle Harbaugh on the critical importance of having a consistent and repeatable hiring process for service-based businesses. Kyle emphasizes that as organizations grow, they transition from being service providers to managing a team, which requires a structured approach to hiring. He discusses the pitfalls of inconsistent hiring practices and how they can lead to high employee turnover and dissatisfaction. By establishing a solid hiring framework, businesses can set a positive tone for training and long-term employee retention, ultimately fostering a thriving organizational culture. Tune in for valuable...
2024-09-24
16 min
The GO podcast with Kyle Harbaugh
Mastering Job Descriptions and SOPs Keys to Organizational Efficiency
On this episode of "Go with Kyle Harbaugh," Kyle emphasizes the importance of clear and detailed job descriptions for both employees and employers. He explains that job descriptions help attract the right people and maintain consistency in work expectations. Kyle highlights that accurate job descriptions are crucial for maintaining credibility as a leader and ensuring employees understand their roles. Additionally, he discusses how job descriptions impact the recruitment and hiring process, emphasizing the alignment with the company's vision, mission, and values. Timestamps: [00:02:13] Well-crafted job descriptions impact performance. [00:05:25] Standard Operating Procedures in Companies.
2024-08-27
14 min
The GO podcast with Kyle Harbaugh
Navigating Vision, Mission, and Values for Business Success
On this episode of "Go With Kyle Harbaugh," host Matt Sky interviews Kyle about his company, Chief Go Officers. Kyle shares his background working with attorneys and financial professionals and explains how he helps businesses thrive by focusing on working on the industry, not just in it. He discusses the common issue of professionals being overburdened with work and offers insights into how his business support can help improve operations and efficiency for various sectors. Tune in to learn how Kyle's unique experiences led him to this path of supporting businesses in different industries. Timestamps: [00:03:25...
2024-07-30
16 min