Shows
The Growth Focus PodcastTrust Over Tech: How Rob Harles Helps Enterprises Grow with Purpose | Growth Focus PodcastGary Lafferty, founder of Growth Focus and The Authority Engine, sits down with Rob Harles, founder of DigHuman, to explore how trust, relationships, and customer context still win in a world flooded by AI, data, and digital noise. In this episode of The Growth Focus Podcast, you’ll discover:How Rob built teams and strategies at Bloomberg, Accenture, and now DigHumanThe overlooked human elements that drive growth for tech firmsReal stories that prove why personalization and context still matterTactical ways to break through no...
2025-05-0234 min
The Copernican ShiftBrand Authenticity in the Age of Technology, with Rob HarlesYour brand is not what you say it is. Your brand is what your customers think it is. And that’s built on experiences, including purchasing, support, and customer care. In part 2 of my discussion with Rob Harles we talk about our unhealthy obsession with scale, and why we need to spend more time listening, engaging, and communicating with our brand communities. Rob Harles is the Global Lead for Modern & Emerging Channels for Accenture Interactive. You can find him on LinkedIn https://www.linkedin.com/in/robharles/ or Twitter https://twitter.com/robharles
2021-08-0424 minThe Copernican ShiftHow to Humanize the Customer Experience, with Rob HarlesHave we lost sight of why we’re focused on the customer experience in the first place? In today’s episode, Rob Harles and I take a walk in our customers’ shoes to discover how to make the customer experience human again. Rob Harles is the Global Lead for Modern & Emerging Channels for Accenture Interactive. You can find him on LinkedIn https://www.linkedin.com/in/robharles/ or Twitter https://twitter.com/robharles
2021-08-0227 min
All Business with Jeffrey HayzlettSocial Media Essentials Your Business Needs To KnowToday, every company knows they need to be on social media. However, there is still a fundamental challenge to find the appropriate media mix and the real ROI of social media. Rob Harles, the head of social business and collaboration at Accenture, understands those challenges and how to manage them. Accenture is the leading global professional services company, providing clients a broad range of services and solutions in strategy, consulting, digital, technology and operations. Learn more about your ad choices. Visit megaphone.fm/adchoices
2016-06-3037 min