abbadamaiandrewapplicationapproachbigbuildchallengeschangecloudcompaniescompanycomputingcustomercybersecuritydapperdatadevelopmenteducationefficiencyendengineeringexcellenceexperiencefutureglobalhumanhyperscaleinfrastructureinsideissueitsmjasonkuberneteslearningslessonsleveragesmanagementmartinmilitarymodernmonitoringneilobservabilityoperationspaulperformancepreventionrerealreliabilityrightscalescalingsecuresecurityservicesoftwaresresystemsystemstechthomaswellyears