Shows
Service Design ShowFighting the "Enshittification" of Experience / Dan Saffer / Ep. #243Sure, design might be going through a tough period...But as the saying goes, "never waste a good crisis."So this moment of uncertainty, where everyone is wondering if (or rather when) AI will take over their job, might actually be our biggest opportunity to rise up.It is a unique chance to reclaim our core focus of designing services that genuinely improve people's lives, rather than just extracting value to maximize shareholder returns.Of course to discuss an existential topic like this we had to find someone who's been around...
2025-12-181h 13
Impact Ready153. Occasionally RemarkableIn this episode, Steph reflects on the importance of celebrating relationships and creating peak moments in life. She discusses how life often consists of mundane experiences, but it is the intentional planning of remarkable PEAK moments that brings joy and fulfillment. She quotes Dan and Chip Heath who talk about “mostly forgettable and occasionally remarkable” moments in life. Through personal anecdotes and examples, she emphasizes the need for individuals to take ownership of their experiences and actively create memorable moments with loved ones.Chapters00:00 Celebrating Relationships and Life's Moments01:39 Understanding Peak...
2025-11-0320 min
Commit & PushWhy 80% of AI Projects Fail - and How to Make Yours WorkMost AI projects fail. Some never ship. Others ship and implode. So what’s going wrong?In this episode of Commit & Push, Damien sits down with Dan Saffer - Associate Director of Outreach at Carnegie Mellon’s Human-Computer Interaction Institute and author of Microinteractions - to dig into the real reasons so many AI projects fall apart.Drawing on years of academic research and hands-on industry experience, Dan unpacks the five most common failure points: bad data, fragile models, vague value props, ethical landmines, and poor user adoption. They also dive into the myth of explainability, the...
2025-06-0549 min
UNIQUEWAYS WITH THOMAS GIRARD251 Dan Saffer, Product design leaderI’m a product design leader and the author of four books: Designing Devices (2011), Designing Gestural Interfaces (2008), Designing for Interaction (2006, 2009) and Microinteractions (2013). I’m currently an Assistant Professor of The Practice at CMU Human-Computer Interaction Institute.
2025-04-1152 minImpact Ready91. The Power of Moments (and MRIs)In this episode, Steph discusses the power of moments. She reflects on the concept of 'pit moments' and how they can be transformed into more positive experiences. Through the story from a book by Dan Heath about a GE designer Doug Dietz and his innovative approach to redesigning MRI experiences for children, she emphasizes how we as humans have the ability to reimagine difficult situations and change someone's entire experience. Steph talks candidly about how it can be challenging to accept help from other during low times, but encourages listeners to embrace both giving and receiving support, highlighting the...
2025-03-3112 min
UXLx TalksAI by Design by Dan SafferMost AI projects fail. Some fail quietly before launch; some fail spectacularly publicly, becoming another media horror story about AI. Why does this happen? Because the current process for designing AI products and services is broken, especially when it comes to product strategy—what projects to pursue. But a new approach to designing AI is possible, one that instills more cooperation between designers, PMs, data scientists, and engineers.This talk walks through a new method that has been developed over many years at Carnegie Mellon University's Human-Computer Interaction Institute. This method uses elements of user-centered design and technology capabilities to...
2025-02-1938 min
UXLx TalksMicrointeractions: Design with Details with Dan Saffer“The details are not the details. They make the design.” — Charles Eames
The difference between a good product and a great one are its details: the microinteractions that make up the small moments inside and around features. How do you turn on mute on your phone? How do you know you have a new email message? How can you change a setting? All these little moments–which are typically not on any feature list and often ignored–can change a product from one that is tolerated to one that’s beloved. This talk provides a new way of thinking...
2024-12-1134 min
UXLx TalksDesigning for (and with) New Technologies with Dan SafferNew technologies, whether they are fancy, high-concept gestural interfaces or something as behind-the-scenes as a new algorithm, require some extra care when they're first being utilized in a new product. This care extends not only in the design process, but also to its introduction and explanation to users. This talk will cover, via case studies from Kicker Studio, what pitfalls to look out for, as well as what opportunities exist in introducing a new technology. We'll discuss how to design so that Raymond Loewy's MAYA (Most Advanced, Yet Acceptable) principle is put to its best use.
2024-12-1134 min
Experience DesignedEp12. Design for AI with Dan SafferDan Saffer is a UX design leader, author and assistant professor at CMU Human-Computer Interaction Institute.
Dan's work has directly influenced my career development as such this conversation will also be extremely valuable to buddying and leading user researchers, designers and product managers.
We discuss everything AI: the industry, the good and not-so-great examples, principles that UXers and product folk should keep in mind and much more.
2024-01-3057 min
2021-10-201h 07
UX Like UsNavigating the Post-Pandemic UX Job Market - UX Like Us - S2E29As the pandemic recedes, unprecedented numbers of employees seek new jobs that better suit the new reality of work-from-anywhere. And as the economy recovers, companies need to fill roles put on hold or eliminated during the COVID-19 crisis.
The result is frenetic UX jobs market as pent-up demand for talent meets workers ready to find their next gig. But despite lots of opportunities, locking in the perfect role remains a challenge even for UX-famous designers. In our season 2 finale, Larry and Roman discuss the Great Resignation and expand on thoughts Dan Saffer recently shared about...
2021-07-0744 min
Designdrives#36 | Dan Saffer | Driving product strategy and interaction design“How do we take things that are very inhuman by nature and make them more human. Tweak algorithms to make them seem more human, more interesting, more weird.” - Dan on designing with AI and robotics.In episode #36 we talk with Dan Saffer, Product Design Leader and Author of 4 influential design books.He gained work experience as a Senior Staff Designer at Twitter, Creative Director at Jawbone, Smart Design and AdaptivePath.He also gained experience leading larger product initiatives as VP of Product at Mayfield Robotics.As an accomplished author; his insi...
2020-10-0900 min
Craft Comics!Craft Comics #25: i pooped myselfDan is in France, so things are about to get strange. Jerott attempts to juggle two podcast guests (Zeke Witter and Daniel Saffer) while also revealing to the world, at long last, that he's actually a weeaboo. Things get a little off the rails here, but the important thing is that Daniel never actually gets a chance to defend himself after last week's roast.
We drink a blueberry Saison and a double... HaZy... IPA, baby. Pull up a chair, pour out some beer and join us for some (sort of) comic book nonsense.
2019-11-192h 14
The UX HustleEpisode 2 - Do the UX Chillhop with your Customer Service TeamHavana Nguyen, a UX designer at Commissions Inc, first experienced the magical power of the Internet at age 12 when her Sonic the Hedgehog website became one of the top fan sites for this speedy creature. From there, her path to UX took many twists and turns, all of which have influenced how she works today. For example, after working as a customer service representative, she has a unique view on how to involve these roles in the design process.
We also have a ton to learn from Havana when it comes to managing our creative impulses and boundless curiosity (the...
2018-10-2242 min
Kthehu te Zoti yt BujarEpisode 2 - Do the UX Chillhop with your Customer Service TeamHavana Nguyen, a UX designer at Commissions Inc, first experienced the magical power of the Internet at age 12 when her Sonic the Hedgehog website became one of the top fan sites for this speedy creature. From there, her path to UX took many twists and turns, all of which have influenced how she works today. For example, after working as a customer service representative, she has a unique view on how to involve these roles in the design process.
We also have a ton to learn from Havana when it comes to managing our creative impulses and boundless curiosity (the...
2018-10-2242 min
Official UEFA Champions League PodcastPodcast: Quarter-final review featuring Ancelotti and PjanićThe Matchday Live team of Dan Roebuck, Paul Saffer, Adam Summerton and Rob Daly look back at the UEFA Champions League quarter-final first legs and we hear from Miralem Pjanić, Thomas Tuchel, Carlo Ancelotti and Craig Shakespeare.
2017-04-1330 min
Official UEFA Champions League PodcastPodcast: Monaco knock-out Manchester City and Atlético complete the quarter-final lineupMatchday Live host Rob Daly is joined by Paul Saffer, Adam Summerton and Dan Roebuck to review the drama from Monaco as the Ligue 1 leaders defeat Manchester City, while Atlético ease past Bayer Leverkusen in the UEFA Champions League. Hear from Jan Oblak, Aleksandr Kolarov, Pep Guardiola, Max Allegri and Craig Shakespeare as we discuss the complete quarter-final lineup.
2017-03-1531 min
Official UEFA Champions League PodcastTeam of the Year podcast special: 40 nominees in 40 minutesChris Parrott is joined by a trio of UEFA.com journalists to discuss the 40-man shortlist for the 2016 Team of the Year. Tom Kell argues that Lionel Messi should be in it ahead of Antoine Griezmann, Paul Saffer thinks N’Golo Kante is must pick and Dan Ross gives you the lowdown on the four goalkeepers. Hear from Patrice Evra, Mats Hummels and Mario Götze in this special podcast. Vote for your team here: http://en.toty.uefa.com/
2016-11-2139 min
Movimento UXUX e empreendedorismo com Karine Drumond - Episódio 09No 9º episódio do Movimento UX eu conversei com o Karine Drumond, Designer de Interação e fundadora da Negócio de Mulher.
As dicas da Karine são:
Design for Interactions Dan Saffer
http://amzn.to/28OwnuV
Business Model You. O Modelo De Negócios Pessoal http://amzn.to/28OsjP7
Livro: A Startup de $100
http://amzn.to/28Q27Vy
Se você gostou desse episódio, conte pro Karine e pra mim pelo Twitter:
https://twitter.com/karinedrumond
https://twitter.com/izabeladefatima
:D
Se você quiser receber os próximos podcasts assim que forem lançados, junte-se à lista de e-mail do Movimento...
2016-06-2300 min
The SpoolCastDan Saffer - Practical Creativity Live!Creativity isn’t just about expressing yourself. It’s also about solving problems by putting disparate pieces together to form a new, unique whole. Practical Creativity fuels the everyday work and once-in-a-lifetime breakthroughs of designers, engineers, and scientists.
2016-06-1046 min
The eLearning Coach PodcastELC 027: Microinteractions: Designing The Small DetailsWhen designing interactions, attending to the small details can make a big difference. Listen to Dan Saffer talk about microinteractions.
2015-09-0925 min
Adventures in Angular052 AiA Web-Based Animations with Jack Doyle of GreenSockCheck out RailsClips and RemoteConfs! 02:53 - Jack Doyle IntroductionGreenSock@greensockGreenSock Blog 03:53 - GSAP (GreenSock’s Animation Platform) 04:05 - GreenSock: The Name05:01 - GreenSock: The Inception09:13 - Transitions & CSS Animations10:32 - Who is GreenSock aimed at? / What kind of applications use it?15:01 - Lukas and GreenSock Lukas Reubbelke: Build a Sweet AngularJS Photo Slider Pt 2 with ngTouch 16:50 - Angular + GreenSock + CSS Animations (GreenSock Under The Hood)jQuery“tweens”ngAnimate 27:44 - Using GreenSock Outside of Angular29:20 - Getting Started With Animations, Learning CurveGetting Started with GSAP (GreenSock Animation Platform)Sarah Drasner39:13 - When To Use Animations (User Experience)MicroactionsUsing Animations to Help WorkflowngFx ...
2015-07-2359 minAdventures in Angular052 AiA Web-Based Animations with Jack Doyle of GreenSockCheck out RailsClips and RemoteConfs! 02:53 - Jack Doyle IntroductionGreenSock@greensockGreenSock Blog 03:53 - GSAP (GreenSock’s Animation Platform) 04:05 - GreenSock: The Name05:01 - GreenSock: The Inception09:13 - Transitions & CSS Animations10:32 - Who is GreenSock aimed at? / What kind of applications use it?15:01 - Lukas and GreenSock Lukas Reubbelke: Build a Sweet AngularJS Photo Slider Pt 2 with ngTouch 16:50 - Angular + GreenSock + CSS Animations (GreenSock Under The Hood)jQuery“tweens”ngAnimate 27:44 - Using GreenSock Outside of Angular29:20 - Getting Started With Animations, Learning CurveGetting Started with GSAP (GreenSock Animation Platform)Sarah Drasner39:13 - When To Use Animations (User Experience)MicroactionsUsing Animations to Help WorkflowngFx ...
2015-07-2359 minThe SpoolCastDan Saffer - Big Considerations from MicrointeractionsUser Experience is really all about delighting your users. You want them to accomplish tasks with ease and not encounter any roadblocks that are a direct result of your design. Many of the delightful things about an app or interface go unnoticed because they are the tiniest of features. These microinteractions can set the tone for your users and dictate the feel and performance of your design.
2014-08-0132 min
UX Discovery Session PodcastDS033 :: Dan Saffer of Smart DesignSubscribe to the podcast using: iTunes | Stitcher | SoundCloud
https://soundcloud.com/uxdiscoverysession/ds033-dan-saffer-of-smart-design
This episode features an interview with Dan Saffer of Smart Design.
Brought to you by our sponsor: MarksAndLogos.com
00:00 Intro Theme
00:11 Introductions/Interview with Dan Saffer of Smart Design.
Links / topics mentioned:
Carnegie Mellon University
Adaptive Path
Physical computing
Internet of Things
Web 2.0
Facebook
Web 3.0
Strava
Little Big Details
Microinteractions Designing with Details
dweet
Pixate
Steal Like an Artist
The Accidental Creative
The Creative Habit: Learn It and Use It fo...
2014-07-0629 min
UXpod - User Experience PodcastMicrointeractions: An interview with Dan SafferDan Saffer talks about microinteractions, signature moments, and the importance of detail. For a transcript of this and other episodes, visit www.uxpod.com.
2014-04-1931 min
UXLx: User Experience LisbonMicrointeractions: Design with DetailsSpeaker: Dan SafferThe difference between a good product and a great one are its details: the microinteractions that make up the small moments inside and around features. How do you turn on mute on your phone? How do you know you have a new email message? How can you change a setting? All these little moments–which are typically not on any feature list and often ignored–can change a product from one that is tolerated to one that’s beloved. This talk provides a new way of thinking about designing digital products: as a series of mic...
2014-01-2200 min
UX Discovery Session PodcastDS003 :: Interview with Steve BatyDiscoverySession.ca UX Podcast:
This episode features an interview with Steve Baty of Meld Studios
Brought to you by our sponsor: MarksAndLogos.com
00:00 Intro Theme
00:11 Introductions/Interview with Steve Baty.
Links to books mentioned:
Microinteractions: Designing with Details by Dan Saffer
Service Design: From Insight to Implementation by Andy Polaine, Lavrans Løvlie, & Ben Reason
Fluxible.ca
Discount Offer Code: Discovery Session Listeners can receive a $200 discount on the Fluxible 2013 Registration by using the discount code: DS002. This offer is valid until September 14, 2013.
21:35 End
Contact Infor...
2013-09-0821 minThe SpoolCastDan Saffer - Designing MicrointeractionsDo you think about the ringer on your phone and the ability to turn it off? Dan Saffer uses this example to kick off his book Microinteractions. Silencing the ringer on your phone is a common feature. If that feature is clunky or hard to find it interferes with needing to silence it quickly, in a crowded movie theatre for example. These tiny interactions that surround the main functionality are integral to rounding out the entire experience.
2013-06-1428 min
Complete Service-First Unitarian Universalist Society of San Francisco3rd Grade Rites of PassageThe 3rd Grade Rites of Passage service where four young theologians pose their BIG QUESTIONS to Revs. Furrer and Jacks. The 3rd grade Rites of Passage class and the culminating service has been part of our church community since 1993 and is a highlight of the church year. The ROP program was created to strengthen our children's relationship to their church and honor their ongoing religious development. Join us for this special Sunday service. There's a good chance that the questions we'll consider this Sunday are your questions too. Under the direction of Music Director Dr. Mark Sumner and Bell Choir Dire...
2013-06-031h 03Sermons-First Unitarian Universalist Society of San Francisco3rd Grade Rites of PassageThe 3rd Grade Rites of Passage service where four young theologians pose their BIG QUESTIONS to Revs. Furrer and Jacks. The 3rd grade Rites of Passage class and the culminating service has been part of our church community since 1993 and is a highlight of the church year. The ROP program was created to strengthen our children's relationship to their church and honor their ongoing religious development. Join us for this special Sunday service. There's a good chance that the questions we'll consider this Sunday are your questions too. Under the direction of Music Director Dr. Mark Sumner and Bell Choir Dire...
2013-06-031h 03
Web Directions PodcastDan Saffer - Top Ten Things To Tackle TouchscreensThe average size of an adult human’s finger pad is 10-14mm. The average size of a cursor or stylus tip is 1-2mm. That fact alone means that designing native touchscreen apps is an entirely different thing than designing web, desktop, or even traditional mobile apps. This talk outlines the most important concepts, guidelines, and practices to keep in mind when designing with fingers and hands in mind. We’ll cover interaction zones (where it’s easiest for fingers to reach), touch targets (size and distance apart), kinesiology (how fingers can bend, move, and stretch), and signaling (how users can beco...
2011-05-2900 min
UXLx: User Experience LisbonDesigning for (and with) New TechnologiesSpeaker: Dan Saffer
New technologies, whether they are fancy, high-concept gestural interfaces or something as behind-the-scenes as a new algorithm, require some extra care when they're first being utilized in a new product. This care extends not only in the design process, but also to its introduction and explanation to users. This talk will cover, via case studies from Kicker Studio, what pitfalls to look out for, as well as what opportunities exist in introducing a new technology. We'll discuss how to design so that Raymond Loewy's MAYA (Most Advanced, Yet Acceptable) principle is put to its...
2011-04-1500 min
Usabilidoido: PodcastSurrealidade e Realidade Aumentada
Minha terceira aula de Fundamentos em Design de Interação foi profunda. Começamos com o problema básico da Filosofia: a relação entre o homem e o mundo. Existem basicamente três explicações possíveis: a realidade são as idéias (idealismo), a realidade é a matéria (materialismo) ou a realidade é um produto da interação entre o homem e o mundo (fenomenologia). Seguindo essa terceira via, distinguimos diferentes tipos de mediações
que os artefatos podem desempenhar, transformando a percepção do mundo
(realidade subjetiva). A base é o livro What Things Do, indicado pelo Dan Saffer como uma in...
2008-08-0100 min
UX Week 2007New Sources of Inspiration for Interaction DesignToo often in the field of interaction design, designers only look at other digital products for inspiration. But this narrow stance soon leaves designers devoid of any fresh ideas. If we were to look at the physical world around us, there are sources of inspiration that interaction designers have barely tapped. We should examine mechanical objects and observe their workings. We should look to nature, with its variety of forms and its intricate ecologies. And we should incorporate lessons from other applied arts such as architecture and film into our designs, drawing from their rich histories and products. Let’s tu...
2008-03-2555 min
Adaptive Path PodcastUX Week 2007 | New Sources of Inspiration for Interaction DesignToo often in the field of interaction design, designers only look at other digital products for inspiration. But this narrow stance soon leaves designers devoid of any fresh ideas. If we were to look at the physical world around us, there are sources of inspiration that interaction designers have barely tapped. We should examine mechanical objects and observe their workings. We should look to nature, with its variety of forms and its intricate ecologies. And we should incorporate lessons from other applied arts such as architecture and film into our designs, drawing from their rich histories and products. Let’s tu...
2008-03-2500 minAdaptive Path PodcastUX Week 2006 | What is Interaction Design?If you ask Dan's parents what they think their son does for a living, they might say he's in advertising or that he's a computer programmer. Pressed further, they develop somewhat of a blank staring response when asked what their son does as an Interaction Designer. With that type of response in mind, both from his parents and from many people outside of the Interaction Design community, Dan Saffer presents a definition of his trade.<br />
<br />
From the highest level, Interaction Design is all about communication. Dan's presentation starts from there and further breaks the...
2008-02-2300 min