Shows
Sell With AuthorityHow to Build Brand Integrity Across Every Touchpoint, with Jerry GennariaThis episode of Sell With Authority is part of our special series exploring one of the most vital dynamics inside every agency's sales process: trust and distrust. You've been hearing from agency leaders who are leaning into this issue head-on. These conversations are not only timely — they're also forming the research foundation for my next book, The Trust Architecture, and a new series of Field Guides we'll be sharing with our community. As we've seen time and again from our work alongside agency owners and their teams — trust, or the lack of it, is often the...
2025-11-1246 min
Bishop's Stortford Community PodcastRichard Haywood TouchPoint RadioThe Bishop’s Stortford Community Podcast is brought to you by:True Tone Testimonials – Turn happy clients into your best sales team: truetonetestimonials.carrd.coTime For You Cleaning – Get your time back: timeforyou.cleaning/uk/home-cleaning/bishops-stortfordGuest Links – TouchPoint Radio & Community HubWebsite: thetouchpoint.orgListen Live / Download the App: TouchPoint Radio on the App StoreEmail: radio@thetouchpoint.orgLocation: Stansted Mountfitchet, serving the wider Uttlesford & Bishop’s Stortford communityStortford Spotlight AnswersBillboard in Jackson Square“Be nice to each other.”A message for everyone — simple, timeless, and much needed...
2025-11-0923 min
Brand on the RocksFrom Confusion to Trust | Building Brand Consistency Across Every Touchpoint with Adam McLaughlinIn this episode of Brand on the Rocks, Ryan Holck is joined by guest Adam McLaughlin for a candid "shared pour" conversation on a topic that every leader, marketer, and entrepreneur wrestles with: clarity. Together, they dig deep into the practical reasons why clarity isn't just a nice-to-have for your brand, it's the spark that exposes confusion and sets the stage for true consistency, trust, and lasting customer relationships. Episode highlights include: Adam's unique ladder approach to brand trust, breaking down how clarity leads to consistency, consistency builds trust, and trust drives referrals...
2025-11-0545 min
Community Health CollectiveSpeed as Your Competitive Advantage: Reducing Patient Wait Times at Every TouchpointPatient satisfaction isn't just a nice-to-have anymore—it's make-or-break for retention, outcomes, and your competitive advantage. In this practical solo episode, Jill Steeley tackles one of the most powerful yet underutilized levers in healthcare: speed. Learn how to provide excellent, thorough, compassionate care while respecting your patients' time at every single touchpoint in their journey through your health center.The ProblemA typical new patient experience:8-10 minutes on hold to schedule an appointmentScheduled 3 weeks outLong check-in line upon arrival30+ minutes past appointment time in waiting roomAnother 15 minutes waiting in exam room10-minute visit wi...
2025-11-0422 min
Mail Unleashed with Rory SutherlandEp 10: Mail is a ‘super touchpoint’ with Andrew TindallWhat is a super touchpoint and why are they so powerful? In this episode, Rory Sutherland is joined by Senior Vice President at System1, Andrew Tindall. As an effectiveness pro, Andrew knows that mail does not only drive sales, but it also grabs attention, builds awareness and trust, with physical impact that lives on in the home. Together, Andrew and Rory talk about: What makes System1 different from other market research companies How understanding behavioural science can enhance your marketing performance Stats from the Effie Worldwid...
2025-10-2125 min
Off Script PodcastReal Estate Marketing Plan: Database & Client Touchpoint Strategies That WorkYour database is your biggest asset in real estate — but only if you know how to nurture it. In this episode of Off Script, Will May and Ashley Cerveny break down the exact marketing plan and client touchpoint system that has driven more than half of their brokerage’s business through sphere, referrals, and past clients.Learn how to: ✅ Build a consistent touchpoint plan (calls, emails, events, giveaways, and more) ✅ Turn your database into deals (3–10% conversion benchmarks by year) ✅ Balance authenticity, frequency, and value in client communication ✅ Use simple, affordable tools like email marketing and birthday cards that make you...
2025-08-2729 min
Beyond The BillboardBRAND & PERFORMANCE UNITE! Upstart’s Chantelle Rapport on Merging Creativity, Data & Every Customer Touchpoint : 7In this episode of Beyond the Billboard, hosts Charlie Riley and Greg Wise welcome Chantelle Rapport, CMO and EVP of Growth at Upstart, to discuss the evolving landscape of brand and performance marketing. They explore how brand extends beyond marketing campaigns to encompass every customer touchpoint, why the separation between brand and performance is artificial, and strategies for measuring long-term brand investments.Best Moments:(00:50) Introduction to Upstart, an AI marketplace connecting borrowers with lenders(02:28) Chantelle’s belief that brand and performance marketing are interrelated, not separate(04:50) Internal marketing’s role in brand building across the entire orga...
2025-04-2227 min
Race and Health PodcastPMNCH Touchpoint x R&H CollaborationR&H Pod host Delan Devakumar sits with Touchpoint Team Lead Kadi Toure to discuss racism and its impact on health. Thank you for hosting us, PMNCH Touchpoint!Watch the video version of this episode on PMNCH Touchpoint's YouTube Channel.Touchpoint is a podcast by PMNCH that explores key issues related to women’s, children’s, and adolescent health. From Touchpoint:💡 What’s one action you can take today to fight racial discrimination in healthcare? Drop your thoughts in the comments! 📌 RESOURCES & LINKS 👉 Learn more at www.raceandhealth.org 👉 Follow the latest updates from PMNCH: www.pm...
2025-04-0724 min
EmpowerHer Business AcceleratorPersonalizing Customer Experience at Every TouchpointWelcome to the Empower Her Business Accelerator podcast! I'm your host, Phillipa Channer, and I'm so excited to have you here. This podcast is all about helping women entrepreneurs grow their businesses with smart marketing strategies, strong customer relationships, and powerful personal branding. One of the best ways to stand out in today's crowded market is by creating personalized experiences for your customers at every touchpoint. The EmpowerHer program is designed to help you do just that—building deep, meaningful connections that drive loyalty and retention. In this episode, we're diving into the importance of pe...
2025-02-2407 minEmpowerHer Business Accelerator PodcastPersonalizing Customer Experience at Every TouchpointWelcome to the Empower Her Business Accelerator podcast! I'm your host, Phillipa Channer, and I'm so excited to have you here. This podcast is all about helping women entrepreneurs grow their businesses with smart marketing strategies, strong customer relationships, and powerful personal branding. One of the best ways to stand out in today's crowded market is by creating personalized experiences for your customers at every touchpoint. The EmpowerHer program is designed to help you do just that—building deep, meaningful connections that drive loyalty and retention. In this episode, we're diving into the importance of pe...
2025-02-2407 min
Restaurant Owners UncorkedThe Journey of a Hospitality Tech Leader: Chrissy Ouelette, Touchpoint Restaurant SolutionsSummaryIn this episode of the Restaurant Owners Uncorked podcast, host Wil Brawley speaks with Chrissy Ouellette, VP of Business Development and Enterprise Sales at Touchpoint. They discuss Chrissy's journey in the hospitality tech industry, the evolution of restaurant technology, and the importance of personal connections in the hospitality sector. The conversation also touches on the challenges of navigating corporate structures, the phenomenon of tech fatigue in the restaurant industry, and the need for tech audits to streamline operations. Chrissy shares insights into Touchpoint's unique approach to restaurant solutions, emphasizing the benefits of having a...
2025-01-091h 38
Whispers of the DesignService Design - S04E04: How to Improve Multi-Touchpoint ExperiencesHow to Improve Multi-Touchpoint Experiences | UX Fundamentals
🎙️ How to Improve Multi-Touchpoint Experiences
In this episode of UX Fundamentals, we dive into strategies for improving multi-touchpoint experiences.
Learn how to create a cohesive user journey across digital and physical touchpoints to enhance engagement and satisfaction.
🔍 What Are Multi-Touchpoint Experiences?
Multi-touchpoint experiences involve user interactions across various channels and devices.
We discuss why connecting these touchpoints is vital for a seamless and engaging user journey.
💡 Strategies for Improving Touchpoints
Discover actionable strategies to optimize touchpoints, such as maintaining consistent branding,
ensuring data flows across systems, and creating intuitive t...
2024-12-0716 min
Go Beyond Fundraising: The Podcast for NonprofitsUnlocking Donor Insights: The Power of Journey Mapping & Touchpoint AuditsOmni-channel fundraising strategies are the foundation of every nonprofit we work with. But to ensure you’re reaching the right donors with the right messaging, you need to step back and evaluate every constituent relationship and communication.
A touchpoint audit is part of a larger journey-mapping exercise that lays out the many ways donors and leads interact with your organization. In this episode of the Go Beyond Fundraising podcast, Matthew Mielcarek, SVP of Analytics & Insights Strategy, walks us through this valuable tactic.
You’ll learn:
How to begin journey mapping
Why it’s important to put on your “donor hat”
How the do...
2024-10-0227 min
The CX Cast374: Feedback Is A Touchpoint, TooBrands want customer feedback, and Forrester research shows that customers are willing to give it—when asked properly. But too often, brands will send out a never-ending stream of ill-timed, poorly designed surveys that even the most helpful customer declines to answer. Forrester VP, Principal Analyst Maxie Schmidt joins the podcast to argue the case for treating feedback as a customer touchpoint.
Featuring:
Maxie Schmidt, VP, Principal Analyst
Show Notes:
Brands want customer feedback, and Forrester research shows that customers are willing to give it—when asked properly. But too often, brands will send out a never-ending stream of ill-timed, poor...
2024-10-0125 min
The CX Cast374: Feedback Is A Touchpoint, TooBrands want customer feedback, and Forrester research shows that customers are willing to give it—when asked properly. But too often, brands will send out a never-ending stream of ill-timed, poorly designed surveys that even the most helpful customer declines to answer. Forrester VP, Principal Analyst Maxie Schmidt joins the podcast to argue the case for treating feedback as a customer touchpoint.
Featuring:
Maxie Schmidt, VP, Principal Analyst
Show Notes:
Brands want customer feedback, and Forrester research shows that customers are willing to give it—when asked properly. But too often, brands will send out a never-ending stream of ill-timed, poor...
2024-10-0125 min.png)
NerdbusinessNerdBusiness Daily Update 238: Touchpoint Marketing mit Kristian Imlicht🎙️📊 Tauche mit uns ein in die faszinierende Welt des Touchpoint Marketings! In dieser Episode erkunden wir die verschiedenen Berührungspunkte zwischen Unternehmen und Kunden und wie wir sie strategisch nutzen können, um starke Kundenbeziehungen aufzubauen und langfristigen Erfolg zu erzielen.
Von Social Media Interaktionen über Website-Besuche bis hin zu persönlichen Interaktionen - wir analysieren, wie jedes Touchpoint das Kundenerlebnis beeinflusst und wie wir sie gezielt gestalten können, um positive Eindrücke zu hinterlassen.
Egal, ob du ein aufstrebender Unternehmer bist oder bereits ein etabliertes Unternehmen leitest - diese Episode bietet wertvolle Einblicke und praktische...
2024-03-2803 min
Und täglich grüßt das MarketingGoogle ist als Touchpoint gesetzt
Google hat bei 70% aller Kaufentscheidungen im B2B einen Touchpoint. Daher ist Google im Online-Marketing als Touchpoint gesetzt.
2024-03-0403 min
NEWSLINETNEWSLINET – Le strategie di BBC; Lanzarone il contenuto e i touchpoint; Radio aperta e scalabile; Radiofonia e concorrenzaNel podcast Radio.Ecco le strategie di BBC: stazioni digitali DAB+/IP estensive di BBC 1, 2 e 3. Target: allargare i cataloghi con emittenti “calde” 👉 https://www.newslinet.com/radio-ecco-le-strategie-di-bbc-stazioni-digitali-dab-ip-estensive-di-bbc-1-2-e-3-target-allargare-i-cataloghi-con-emittenti-calde/ Radio. Lanzarone (RAI): oggi il contenuto va adattato al touchpoint, perché le esigenze di fruizione sono differenti. La radio è attitudine 👉 https://www.newslinet.com/radio-lanzarone-rai-oggi-il-contenuto-va-adattato-al-touchpoint-perche-le-esigenze-di-fruizione-sono-differenti-la-radio-e-attitudine/Radio. Broadcast, Bellotti (BVMedia): radio blindata non esiste più. Ora è aperta e scalabile. L’ascoltatore è il principale cliente 👉 https://www.newslinet.com/radio-broadcast-bellotti-bvmedia-radio-blindata-non-esiste-piu-ora-e-aperta-e-scalabile-lascoltatore-e-il-principale-cliente/ Radio. Genzano (RTL 102.5): radiofonia deve unirsi per affrontare concorrenza impari. Anormale che a 2 ann...
2024-02-2105 min
Wunschkunden-PodcastTouchpoint Management heute und übermorgen: Anne Schüller über kundenzentrierte Unternehmensführung
In dieser inspirierenden Podcast-Episode gibt Anne M. Schüller, eine renommierte Managementdenkerin und Keynote-Speakerin, tiefe Einblicke in die Evolution des Touchpoint-Managements und die Bedeutung einer kundenzentrierten Unternehmensführung. Als mehrfach preisgekrönte Bestsellerautorin und Businesscoachin mit Aufnahme in die Hall of Fame der German Speakers Association, teilt Anne ihre Expertise und zeigt auf, wie Unternehmen sich auf die Zukunft vorbereiten können.
Hier sind die Highlights des Interviews:
Kundenorientierte Haltung: Anne Schüller spricht über die Wichtigkeit einer warmen, humorvollen Herangehensweise an Kundenorientierung und wie eine solche Haltung Unternehmen von innen heraus verändern kann.
Anpassungsfähigkeit...
2023-11-1632 min
Defence & Security Podcast NetworkImproving ICT Hardware Sustainment essential to the future of Defence and National Security by Nick Asscher and Bill Freeman, TouchpointIn this special episode of the Defence Connect Podcast, host Steve Kuper speaks with Nick Asscher and Bill Freeman, directors at Touchpoint Technology, to discuss the increasing importance of trust and reliability when delivering technology solutions for Defence. Recorded live at Indo Pacific 2023, they begin discussing the history of Touchpoint and its growing role in supporting the Department of Defence and key defence companies. They also discuss the challenges facing ICT suppliers in the defence and national security space and the rising importance of secure, reliable, and "trusted" suppliers to provide Defence with...
2023-11-1319 min
FIN Talks Podcast🏛 Investor Touchpoint สร้างการเติบโตในธุรกิจได้อย่างไร📣 Special!! Deadline สมัครภายใน 16/08/2023 นี้!! ✅
👉(สอบถามรายละเอียดเพิ่มเติมใน FIN Talks Page บน Facebook)
✅เร่งสปีดการเปลี่ยนแปลงและขยายธุรกิจให้เติบโตด้วย 11 หลักสูตร กับ Unleash Your Business Potential - “Accelerate Your International Growth Workshop”รายละเอียดเพิ่มเติม:• วันและเวลาอบรม: ช่วงเดือนสิงหาคม – ตุลาคม 2566จะพลาดอะไรบ้าง ถ้าไม่ได้เข้า Workshop !🔸ความรู้และทักษะในด้านต่างๆ ในการสร้าง Value Infusion ที่จำเป็นสำหรับความสำเร็จของธุรกิจ พัฒนากลยุทธ์ที่มีประสิทธิภาพ ทั้งจากเรื่องนวัตกรรมไปจนถึงการตลาด การสร้างแบรนด์ และการระดมทุน🔸เรียนรู้วิธีระดมทุนอย่างสำเร็จเพื่อสนับสนุนการเติบโต เพื่อให้บุคลากรขององค์กรนั้น พร้อมสู่ยุคดิจิทัลหรืออนาคตได้อย่างมีประสิทธิภาพ🔸ได้รับสิทธิประโยชน์มากมายรวมมูลค่ามากกว่า 1 ล้านบาท!🔸เข้าถึงเทคโนโลยีทางการเงิน ในการสร้างธุรกิจที่ยั่งยืน นำไปสู่การลงทุนที่ดีขึ้น และเพิ่มโอกาสให้เงินงอกเงยในเศรษฐกิจ อุตสาหกรรม ผ่านการมีส่วนร่วมในมิติการลงทุนด้วยคราวด์ฟันดิงในธุรกิจที่ได้รับการคัดเลือก และตรวจสอบโดย Sinwattana Crowdfunding platform
👉👈
👉ลงทะเบียน: bit.ly/GIXF-Invited-By-FINTalks
***
🏛 Investor Touchpoint สร้างการเติบโตในธุรกิจได้อย่างไร
✳️FIN Talks Club วันอังคารที่ 8 สิงหาคม 2023 เวลา 21:00 น. 🎙 🚩 Investor Touchpoint คืออะไร มีส่วนสำคัญมากน้อยแค่ไหนในการบริหารธุรกิจให้เติบโตได้อย่างยั่งยืน การวางกลยุทธ์ (Strategy) การบริหารและพัฒนา (Development) การเชื่อมโยงเครือข่าย (Connection) และวิธีการหาเงินทุน (Investment) จะสามารถเตรียมความพร้อมทางธุรกิจให้เติบโตและต่อยอดได้อย่างไรบ้าง🔥 Speaker 🔥💥 ฮองซิน เควก (Hongsin Kwek) CEO Sinwattana Crowdfunding💥 ดร ศุภชัย สุขะนินทร์ Founder of Elite Wealth Group; Advisory of GIXF💥 ปิยพันธ์ วงศ์ยะราCo-founder of Stock2morrow💥คุณธัชชญา หาญวิทยาพันธ์ Community Partner Director❤️ Click เข้าฟัง ❤️https://www.clubhouse.com/invite/8nUjARqB🎉💥กด follow FIN Talks Club เพื่อไม่พลาดความรู้ดีๆ จากกูรูผู้มีประสบการณ์ตรง ผ่านช่องทางต่างๆดังนี้ 📣 ✳️🏦Line official: https://lin.ee/i1dgkFQ⏺Live Session: ⏺• Clubhouse: https://www.clubhouse.com/club/fin-talks• FB: https://www.facebook.com/FINTalksBizInvestment• YouTube: https://www.youtube.com/channel/UCQIvRxnMTj0GX61qcgc83ow/🔊Rerun Podcast (ฟังย้อนหลัง): 🔊• Apple Podcast: https://podcasts.apple.com/.../fin-talks.../id1576996864• Google Podcast: https://podcasts.google.com/.../aHR0cHM6Ly9hbmNob3IuZm0vc...• Spotify: https://open.spotify.com/show/1mh3iOXydzaplTz4xdHDmf• Anchor: https://anchor.fm/fin-talks• Twitter: https://twitter.com/FINTalksBiz
2023-08-081h 19
Radio MarketingMarkette: intervista con Andrea Crocioni di Touchpoint News
In questa puntata di Markette, Roberto Bonin intervista Andrea Crocioni, Direttore della rivista “Touchpoint News“.
PODCAST SERIE “MARKETTE”
Produzione: RBM Group Srls concessa in uso per la diffusione a radiomarketing.it
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L'articolo Markette: intervista con Andrea Crocioni di Touchpoint News proviene da .
2023-05-2218 min
Hostinato Audio BlogI touchpoint del customer journeyConosci quali sono i touchpoint del customer journey?Come il tuo cliente viene a conoscenza del tuo ecommerce?E’ importante investire nella visibilità online affinché il tuo potenziale cliente incroci il tuo ecommerce nel momento in cui fa una ricerca o ha un’esigenza specifica. Scopri quali sono i touchpoint del customer journey attraverso il nostro audio blog!
2023-01-1809 min
Touchpoints: Putting the customer at the centre of your world.Become Data Driven and Reimagine The Customer Experiences With Nick YoungThe pandemic has acted as a powerful catalyst for market dynamics already in play, most notably the switch from in-person to digital banking channels. Apps collect vast amounts of unstructured customer feedback in the form of the Batum comments that accompany app ratings.
These comments used to be mainly complaints about table stakes, technical stuff like security, usability and reliability. But these days, they are as likely to be about complex banking functions or customer journeys such as managing payments or locking and unlocking card features.
In this episode, we talk to the latest Touchpoint G...
2022-04-0427 min
Touchpoints: Putting the customer at the centre of your world.Become A Leader In The Banking Industry With Kelvin Tan's Plug-And-Play Banking ServiceThe rate of change and innovation in the banking industry right now is staggering. And in an industry that is going through a massive transformation, there is no one more ambitious in their vision than Kelvin Tan from Standard Chartered nexus. Imagine a world with some of the world's largest e-commerce platforms launching their own banking services. In fact, a world where banking is a white-label, plug and play banking service that digitally marries any ecosystem to be able to provide their customers with banking services with no banking license issues.
Kelvin Tan is the Global Lead...
2022-03-1424 min
Touchpoints: Putting the customer at the centre of your world.Learn How to Create a World Class Customer Experience Program with Jason S BradshawImagine being offered your dream role heading up a completely new division and setting up a customer experience program for one of the most recognised brands on the planet just as a global scandal surfaces that wiped billions of dollars of its valuation and severely damages public perception and trust…
That is exactly what Jason Bradshaw walked into with eyes and arms wide open and embraced the challenge as Volkswagen Australia's Chief Customer Officer and Director of Customer Experience
Join us as Jason talks us through how he dealt with that situation and shares those cri...
2022-02-0742 min
Touchpoints: Putting the customer at the centre of your world.Experience the Power of Experimenting with Maroš ServátkaMaroš Servátka is a Professor of Economics at Macquarie Graduate School of Management, which is Australia’s leading graduate business school. Maroš served as the Economics Discipline Leader at MGSM in 2015-2018. He is the Founding Director of the MGSM Vernon L. Smith Experimental Economics Laboratory and the Founder and Past President of the Slovak Economic Association. Maroš previously held an Associate Professor position at the University of Canterbury where he was also the Director of the New Zealand Experimental Economics Laboratory. He has been awarded national and international competitive grants and his research has been published in leadin...
2022-01-1046 min
Touchpoints: Putting the customer at the centre of your world.Discover Dynamic Customer Solutions with Rob WindleOur guest this episode is Rob Windle, CEO and founder of Dynamic Customer Solutions The core of his business revolves around implementation and supporting businesses to lower the cost of call centre operations while improving the quality of outcomes &, supporting learning and improvements through data-driven metrics using state of the art feedback analytics software to fast track improvements.
Where to find Rob:
Website https://d-c-s.co.uk/
LinkedIn https://www.linkedin.com/in/rob-windle-10465317/
If you want to understand your customer feedback better, talk to the...
2021-12-2736 min
Touchpoints: Putting the customer at the centre of your world.Make Payments Painless With Adrian SmithAdrian is passionate about getting stuff done with deep experience in digital channels and a track record in designing end-to-end customer journeys for both online and offline touchpoints.
He studied at Waikato University, where he earned a Master's degree in Marketing Strategy and Information Systems.
Adrian moved to London in 2006 to work in the banking industry that hadn't yet reached Kiwi shores. During his 15 years abroad he worked for large banks such as Barclays and Lloyds Bank.
He returned to New Zealand in late 2020 and is now the Head of Product at BlinkPay...
2021-12-0135 min
The Digital Agency Growth PodcastLuke Acree on Touchpoint MarketingThere is a loyalty gap between customers who are loyal in the transaction but become less and less loyal as time elapses simply because your business is out of sight, out of mind. That’s why episode 108 of The Digital Agency Growth Podcast is about touchpoint marketing with Reminder Media. Watch our new recorded video training: Relationship-Driven New Business At-ScaleIn this episode of The Digital Agency Growth Podcast, my guest Luke Acree shares the importance of staying top of mind with your customers and actionable steps you can take...
2021-11-1748 minThe Digital Agency Growth PodcastLuke Acree on Touchpoint MarketingThere is a loyalty gap between customers who are loyal in the transaction but become less and less loyal as time elapses simply because your business is out of sight, out of mind. That’s why episode 108 of The Digital Agency Growth Podcast is about touchpoint marketing with Reminder Media. Watch our new recorded video training: Relationship-Driven New Business At-ScaleIn this episode of The Digital Agency Growth Podcast, my guest Luke Acree shares the importance of staying top of mind with your customers and actionable steps you can take...
2021-11-1748 min
Touchpoints: Putting the customer at the centre of your world.Discover the Power of Story with Park HowellPark Howell is considered the World's Most Industrious Storyteller helping purpose-driven brands grow by as much as 600% through the customer-centric stories they tell. He is the host of the popular Business of Story podcast, which is ranked among the top 10% of downloaded podcasts in the world. Park is the author of Brand Bewithcer: How to Wield the Story Cycle System to Craft Spellbiding Stories for Your Brand and is co-author of the new book The Narrative Gym for Business, which is a short 75-page guide on how to use the ABT narrative framework to revolutionize how you communicate. Park...
2021-11-1430 min
Watertight Marketing PodBlogWhat are the Thirteen Touchpoint Leaks?The Thirteen Touchpoint Leaks is probably the framework I have shared with the most people. 5000 or so at last count. it is a way of mapping marketing investments against a sales journey to determine where to focus your effort. This is a mini introduction to the concept.
Key links to accompany this episode:
The original blog post is here
The Watertight Marketing book (see Chapter 2)
The Watertight Marketing Test (Foundation 2, Balanced Routine would be low if this is where you need to focus)
Key Words: Touchpoint Leaks, Customer Journey, Sales Process, Marketing Leaks, Marketing Gap Anal...
2021-10-1109 min
Health Innovation MattersDesigning Multi-Functional Solutions To Meet Customer Needs with TouchPoint's Bradley CarlsonAneel chats with Bradley Carlson, TouchPoint Medical's Point of Care Group Leader. Carlson is an industrial designer by education and an intrapreneur by practice, who has more than three decades of experience designing, developing, marketing, selling, and supporting healthcare-focused products. "Happy caregivers equal happy patients," says Carlson. TouchPoint focuses on understanding key workflow issues and software needs, and is committed to intentionally developing practical tools to streamline jobs and enhance patient care. TouchPoint's Pro Care Series, Carlson says, is more than a storage system, featuring a multi-functional design that includes removable drawers, which enable health care teams to more e...
2021-07-2627 min
New Books in Historical FictionJessica Barksdale Inclán, "The Play's the Thing" (TouchPoint Press, 2021)In a sense, those of us who love historical fiction live vicariously in the past. Many of us also fantasize about traveling in time—meeting our favorite writers in the flesh, hanging around with royalty, living the aristocratic lifestyle. We tend to forget or understate the very real benefits of the present, amenities we take for granted (indoor plumbing, central heat and air conditioning, refrigeration) and intangibles such as human rights and the presumption of innocence, still implemented in patchwork fashion across the globe.Professor Jessica Randall, modern-day heroine of The Play’s the Thing (TouchPoint Press, 2021), experi...
2021-07-0543 min
E-Commerce, Why Not?! Tipps für dein Business von Johannes Kliesch und Romy RiffelTOUCHPOINT Gründer Simon Borg – Vom Google-Mitarbeiter zur eigenen Performance Marketing Agentur für Google AdsTOUCHPOINT: https://touchpoint.agency
Johannes hat dieses Mal Simon zu Gast, den Gründer von TOUCHPOINT. Zusammen mit Morten hat Simon eine Performance Marketing Agentur gegründet. Er ist absoluter Profi in Sachen Google Ads. Das kommt nicht von ungefähr: Simon hat mal bei Google gearbeitet! Im Podcast erfahrt Ihr, was Simon bei Google genau gemacht hat und wie ihn die Arbeit bei Google nachhaltig geprägt hat.
Eine Bitte: Wenn Dir diese Folge gefallen hat, würden wir uns freuen, wenn Du uns eine Bewertung hinterlassen würdest. Dadurch hilfst Du uns, den Podcast immer weiter zu verbessern und Di...
2021-04-111h 19
TopJobs im Wandel - DER Berufspodcast mit Christoph StelzhammerAnne M. Schüller bildet zertifizierte Touchpoint Manager und Orbit-Organisationsentwickler ausAnne M. Schüller ist Managementdenker, Keynote-Speaker, mehrfach preisgekrönte Bestsellerautorin und Businesscoach. Die Diplom-Betriebswirtin gilt als führende Expertin für das Touchpoint Management und eine kundenzentrierte Unternehmensführung. Zu diesen Themen hält sie Impulsvorträge auf Tagungen, Fachkongressen und Online-Events. 2015 wurde sie für ihr Lebenswerk in die Hall of Fame der German Speakers Association aufgenommen. Beim Business-Netzwerk LinkedIn wurde sie Top-Voice 2017 und 2018. Von Xing wurde sie zum Spitzenwriter 2018 und zum Top Mind 2020 gekürt. Ihr Touchpoint Institut bildet zertifizierte Touchpoint Manager und zertifizierte Orbit-Organisationsentwickler aus. Dieser Berufspodcast richtet sich vor allem an Fach- und Führu...
2021-02-0133 min
Taler fra Touchpoint KristiansandPodkast-episode 3: Hvorfor finnes Touchpoint?Ukas gjest: Roy Elling Foss
2021-01-2118 minTaler fra Touchpoint KristiansandPodkast-episode 2: Hva motiverer deg, Touchpoint sin visjon og kinobillet-samling!Ukas gjester: Markus Kleppe og Rebecca Aanonsen
2021-01-1416 min
Il Web Marketing Facile - I segreti del Digital MarketingLa Customer Journey - Sfruttare ogni touchpoint per aumentare le vendite#customerjourney #marketing #touchpoint #travelmarketing #webmarketingIn questo webinar approfondiamo il percorso del cliente: da visitatore a brand ambassador. Come trasmettere valore ad ogni contatto.RESTA IN CONTATTO//////////////////////maggiori informazioni su di noi: https://www.meetodo.it//////////////////////il nostro podcast: https://it_it.spreaker.com/show/web-marketing-channel//////////////////////la nostra pagina Facebook: https://www.facebook.com/hotelwebmarketing////////////////////
2020-07-2742 min
Breaking B2B - B2B Marketing & Demand Generation Podcast#051 Be Remarkable At EVERY Touchpoint 👈 ☝️ 👉 - Tim JohnsonOK is not OK...Be Remarkable, with Tim Johnson!
Tim explains his story from having an entrepreneurial spirit and learning the value of money from a very young age. He shares actionable tips for sales, business and digital marketing that he has learnt from his many years as a sales rep, right up to becoming the Chief Sales Office at Visualsoft. Tim shares exactly how he has taken Visualsoft from a very small team to £15 million in sales revenue. Visualsoft are an award-winning cloud-based eCommerce platform and full-service digital marketing agency. The company employs 250+ digital specialists at four UK offices i...
2020-07-1642 min
Customer Experience RadioCustomer Experience Radio Welcomes: Dr. Randy Ross with Remarkable and Scott MacLellan with TouchPoint Support ServicesDr. Randy Ross is a compelling communicator, craftsman of culture, and bestselling author of multiple books, including his latest book entitled, Relationomics: Business Powered by Relationships. Working with brands like GE Appliances, Cox Communications, Compass Group, Chick-fil-A, Keller Williams and the Intercontinental Hotel Group, he has inspired and enabled countless people to find new passion […]
The post Customer Experience Radio Welcomes: Dr. Randy Ross with Remarkable and Scott MacLellan with TouchPoint Support Services appeared first on Business RadioX ®.
2020-06-1000 min
touchpointLove, Sex, & Dating During Covid-19: Part SixOn this week's episode of the Touchpoint Town Hall, we heard from two couples who were navigating unique challenges in quarantine.
First, Brandi and Kat shared about negotiating personal space while in lockdown. Especially since Brandi is a trans man who longs for alone time to become "more familiar" with his new body.
Then, Jedaya and Josué opened up about being in a new relationship, navigating a miscarriage, and overcoming some bad programming about what it means to be a man.
Finally, we chatted with some Super Eligible Humans––aka singles who were ready...
2020-05-201h 15touchpointLove, Sex, & Dating During Covid-19: Part FiveIda, a 76-year-old widow logs in from Jerusalem (at 2:30am her time) to share with us her epic love story, and also to do a vibrant recitation of her new quarantine digital dating profile––which she literally raps for us...
Paul and James share about how they got married at their local movie theatre at the box office window, and then drop some knowledge about why marriage equality is so important right now...
Lili in Palo Alto shares about sexting with a coworker, and why in her world, real friends exchange nudes...
Plus, we chat up some eligible singles, and so much...
2020-05-141h 14touchpointLove, Sex, & Dating During Covid-19: Part FourIn this week's episode of Touchpoint, we have three very different stories about what it means to fully be ourselves.
First Taty opens up about being polyamorous and redefining love for herself...
...then Erika shares how she navigated having––what she felt was––an embarrassing health issue with a new partner while she was quarantined with him...and his parents...
...and then Bethany shares with us about how she went from being a super conservative missionary who was protesting outside of gay bars and declaring homosexuality a sin to coming out as queer and reim...
2020-05-071h 14touchpointLove, Sex, & Dating During Covid-19: Part ThreeThis episode was a total emotional rollercoaster, from Brooke's recitation of her sexts with an ex...
...to Punam's incredible story of a socially distanced child birth...
...to Jamie's wisdom around gender and touch...
...to Don's vulnerable share about his wife’s battle with Alzheimer’s…
...to Natalia's breathtaking song...
...to celebrating Kelly and Hannah's engagement...
...the night was full of inspiring, hopeful nuggets for us all.
You can always join us live by snagging free tix at lovetouchpoint.com.
Follow u...
2020-05-011h 14
Decoding the CustomerUnderstanding the customer touchpoint map: CX Mini Masterclass – E82
This CX Mini Masterclass explains customer touchpoint maps, how these differ from journey maps, and their place in the CX professional’s toolbox. Show host and customer experience expert, Julia Ahlfeldt, breaks down what a touchpoint map is (and is not) and this tool’s role in helping teams build and manage customer experiences. If you’re interested in learning about touchpoint maps, what they’re used for, and tips on how to build one, then this episode is for you.
The #1 misused term in CX
Touchpoint maps are often confused with jou...
2020-04-3009 mintouchpointLove, Sex, & Dating During Covid-19: Part TwoIn our second virtual episode, nearly 500 people from around the world logged in live to witness Jared chat with people about the things they’re experiencing in bed and in love during quarantine.
Below are some of the highlights.
🙏🏼 A story from a Canadian woman of Indian origin who has discovered the power of self-pleasure as she navigates a solo quarantine and confronts the challenging stigmas and emotional subjugation at the intersections of sex and being a woman of color.
🎶 A musical couple that got engaged during quarantine and...
2020-04-171h 00touchpointLove, Sex, & Dating During Covid-19In this episode, Jared hosts 250+ people from 26 countries for a conversation about love, sex, and dating during Covid-19. Below are some of the highlights.
👩❤️👨 A story from two people who found each other on @bumble three weeks ago, had their first date (and “kiss”) over FaceTime, and have deeply fallen for each other. Also, he’s a doctor working 72-hour shifts on the front lines. Our hearts melted.
🦹🏽♀️ A story of a virtual sex party where people were performing BDSM scenes while others watched and had sex on camera for all to see.
🦄 A story of a woman in a non...
2020-04-031h 10touchpointThe Touchpoint Check-InIt's March of 2020, and we are all in the midst of a real crisis of connection right now. We have been told to socially distance ourselves; to steer clear of each other. To hunker down in our homes, to avoid physical touch; and so our need for human connection has never been greater.
That’s why, in response, we've decided to host a virtual, daily check-in call every night at 6pm EST for the foreseeable future. Anyone can join. The space is totally free.
It’s a space where we can see other faces, hear other v...
2020-03-211h 11
2020-03-1152 minTouchpoint Christian Center2-23-2020 AM, Life in the Water, Pastor Lee2-23-2020 AM, Life in the Water, Pastor Lee
2020-03-1149 minTouchpoint Christian Center3-1-2020 AM The Battle is the Lord's, Pastor Lee3-1-2020 AM The Battle is the Lord's, Pastor Lee
2020-03-1052 min2020-03-1043 minTouchpoint Christian Center12/29/19 AM, "2020 Vision in 2020",Pastor Lee Hartman "2020 Vision in 2020",Pastor Lee Hartman
2020-01-0859 minTouchpoint Christian Center12/22/19 AM "What's That in Your Hand?", Pastor Lee Hartman"What's That in Your Hand?", Pastor Lee Hartman
2020-01-0838 min2020-01-0843 min2019-12-0339 minTouchpoint Christian Center11/24/2019 AM, "Mirror, Mirror", Pastor Lee Hartman11/24/2019 AM, "Mirror, Mirror", Pastor Lee Hartman
2019-11-2743 min
Manufacturing Growth PodcastCustomer Focused: Consider Every Customer Touchpoint to Improve the Buyer ExperienceA customer's experience with a brand is affected by every interaction they have with it. It's important to think about every touchpoint — they either make or breaks the buyer's experience. In this episode, we discuss how to create great user experiences by thinking about customer needs and how to address them within every opportunity.
2019-10-2222 min
MEX Design TalkMulti-touchpoint revisited; Jason DaPonte, Strategy Principal, ustwoJason DaPonte has been at the cutting edge of digital experience design since the late 90s and shares some of the insights gained along the way with MEX founder Marek Pawlowski. They talk about Jason's current strategy role at design agency ustwo, as well as revisiting the evolution of multi-touchpoint experience design. The conversation expands to anecdotes from working on the earliest versions of the Washington Post's web-site to Jason's time at BBC Mobile and running his own agency business.Get in touch with feedback and questions @mexfeed on Twitter or email designtalk@mobileuserexperience.com.Show notes with links to...
2019-10-1150 min
The Brand Whisperer BriefingThe Brand Whisperer Briefing Touchpoint Paths E27Hey, it’s Al Bergeron, Chief Creative Officer of bergeroncreative.com, and this is The Brand Whisperer Briefing, where I provide practical brand strategies that will grow your corporate or personal brands. Giving you greater influence in today’s technology driven society.
On this week’s episode I’m going to discuss touchpoint paths. Another way to look at touchpoints is as a series of transactions a consumer needs have in order to reach a specific branding objective this is called a touchpoint path. For example, a consumer needs to decide they have a need for a product or service; then the...
2019-09-2901 mintouchpointThe Most Courageous Love Story Ever ToldOn today’s episode of Touchpoint, I sit down with two of the bravest people I’ve ever met. Their life stories both individually and collectively stand as prismatic examples of the messes we create when we do not show up as ourselves and the magic we experience when we do.
I first met Nick and Katherine North in Marfa, Texas at a week-long creative conference called Yeah Field Trip. I was hosting a town hall about love and sex––obviously––and they were sitting right up front. When I asked people to share what comes up for them when...
2019-05-231h 05touchpointDanger, Touch, & Transformation In BedOn this episode, you’ll hear stories of sexual exploration, gender transformation, and what one poet calls, “skin starvation.” Plus, Dr. Zhana offers some surprising insights into what consent means in the United States, and so much more.
For more about Touchpoint, visit us on web or on Instagram
For more about Dr. Zhana, follow her on Instagram.
2019-04-231h 13touchpointWhat Does It Mean To Be A Man?Andrew Horn wants men to get more vulnerable. He’s the founder of a new organization called Junto, a not-so-secret club for men to explore emotional mastery where he curates workshops and weekend retreats for bros to come together, take off their macho masks, and get real about their feelings.
In a #metoo world, this work is very important. And that’s why I wanted to chat with Andrew about his personal journey. In this episode, he shares stories of being bullied as a child, how he’s learned to be in partnership with a very powerful woman, som...
2019-03-2648 mintouchpointBDSM Is Not Shorthand for Buddhism...But It IsSex, much like life, is best when we feel self-expressed. But that’s why, for many of us, sex just isn’t as good as it could be. Often, we may feel constricted or afraid, ashamed of what we think, what we want, or where we’ve been.
In this episode of Touchpoint, we hear stories of people who have overcome shame and some that are working on it, some really helpful insights from our sex educator in-residence, Dr. Zhana, and the important reminder that when we speak our truth, we set ourselves free.
Thanks...
2019-03-121h 01
Living Life with Lynda ShowEpisode 23-EFT Tapping to Alleviate Pain, Stress, Anxiety & more with Karen St. Clair of TouchPointPart 1: Karen St. Clair of TouchPoint explain what EFT (Emotional Freedom Technique) Tapping is and how we can use it to help us resolve a wide variety of things that block us from living the life we desire including anxiety, fear, depression, stress, etc. Karen also developed a new technique known as Reiki Tap Renewal. She educates us on Reiki, how she combines that with Tapping and why utilizing a certified EFT Practitioner can be more beneficial vs. doing tapping on your own. Part 2: Weekly Words of Wisdom - Lynda talks about the decluttering she has been do...
2019-03-1253 mintouchpointHow To Talk About Money When You're In LoveMae West once said, “Love conquers all things except poverty and toothache.” Because while love is the energy that makes life meaningful, money is the tool that make life livable. And at the intersection of love and money comes a very important and often triggering conversation that when left undiscussed, can make for a very challenging romantic ride.
In fact, multiple studies have proven that fighting over money is the number one predictor for divorce in the United States. Ultimately, the relationship we cultivate with dollars and cents will have an existential impact on the relationships we culti...
2019-02-2629 mintouchpointHow Meditation Makes Us Better In Bed w/ Emily FletcherSomeone once said, “It's not the load that breaks you down, it's the way you carry it.”
I only say “someone” because the quotation has been attributed to at least three different people on the internet, and I really have no idea who said it.
But citations aside, it’s pretty brilliant, right?
After all, life’s challenges in bed, in love, anywhere really are basically measured by our preparedness for their arrival. So what can we do to the lighten the load? According to meditation teacher and author of the new book, Stress Less, A...
2019-02-1938 mintouchpointShe Said Yes!Sierra had a crush on Cassandra in 9th grade. But Cassandra didn't think she was into women at that point so it was a no go. Fast forward to adulthood when they find each other again and fall in love. And then, last week at our town hall, Sierra pops the question. Spoiler alert: this episode contains our favorite Touchpoint moment so far.
In addition to all that good loving, stories of "kink party" fails, intimate spreadsheets, never-too-late apologies for nonconsensual sex, and so much more.
Here's the next episode of the Touchpoint Town Hall reco...
2019-02-1054 mintouchpointHookups, Happiness, & HeartbreakOn this episode, I play a round of the Touchpoint sex tarot with Amy Chan, the founder of Renew Breakup Boot Camp—a shmancy retreat for women to heal after a breakup.
While we explore the intimate details of Amy’s sex life—a conversation she admittedly doesn’t have very often—she does drop some knowledge around self-love, the brain chemistry of someone who is smitten, the discomfort we may feel when using dirty words, and what a potential road to long-term partnership could look like if we can just slow down.
For m...
2019-02-0532 mintouchpointSpeaking Your Truth In Bed, In Love, & In Life w/ Miki AgrawalToo often, we accept things the way they are; leaving ourselves and others without what we really need to self-actualize and grow. Too many desires go unmet. Too many dreams go unfulfilled. Too many words go unspoken. And too many relationships go on and on without reciprocity or joy. In general, we tolerate things that feel wrong or seemingly could be better because we think, “That’s just the ways things are. After all, it’s the way they’ve always been.”
But some people don’t think that way. Some people are willing to disrupt the status quo in their...
2019-01-2957 mintouchpointSex, Love, & SpiritualityAlright. Let's get spiritual. This week on the podcast, we have Master Kundalini Teacher, Hari Kaur. So now you're possibly asking yourself, "WTF is Kundalini?"
I totally feel you. About eighteen months ago, I had no idea what it was either. But then I met Hari––and along with my partner, Erin––I took her nine-month Kundalini teacher training program in New York City, and it totally rocked my world.
Hari is an O.G. in the world of wellness and spirituality. She's been training teachers for decades, has written two books, and has served as a guide an...
2019-01-231h 06touchpointSquirting, Consent, & Cosmic LoveFrom squirting to consent, journaling to coming out, cosmic love to sexy spreadsheets, the storytellers from this last town hall stirred our souls, opened our minds, and made us laugh—a lot.
Unfortunately, we had some serious technical glitches while recording, and so in some parts the sound quality is just terrible. We wrestled with whether or not we should share the episode considering the low quality sound, but ultimately decided that we had to.
I mean—whether in bed, in love, or at a live event—things are bound to go wrong. Sometimes, it’s best to...
2019-01-152h 15touchpointWTF is Tantra?Many of us crave deeper connections with our partners--both in bed and in life, and tantra is the art and science of making that connection as deep as possible.
In this conversation, Layla Martin, one of the most epic tantra teachers in the world, provides us with some foundational knowledge for tantric practices, and along the way, shares about her own childhood trauma, her path to sexual healing, and some practical tips to cultivate what she calls “epic sex and legendary love."
To learn more about Layla, visit:
Web: LaylaMartin.com
In...
2019-01-0750 min
touch point podcastTP99 - Best of the TouchPoint NetworkIn the final episode of 2018, hosts Reed Smith and Chris Boyer offer a “sampler platter” of all the great shows available on the TouchPoint Network. They begin with an episode on interoperability from the Connected Hospital (hosted by John Mason). Then they feature a clip from the Intersection Podcast in which Bobby Rettew interviews a humanitarian working at the Texas Border. Dr. Bryan Vartabedian’s show, the Exam Room discusses the role of kindness in healthcare, and then Greg Matthew’s new show, Datapoint, covers the conflict between data privacy and access. Lastly, a clip from Gear in Review on data...
2018-12-2641 min
Stacking Your Team | Leadership Advisor for Women Entrepreneurs35: How to Host a Weekly Touchpoint MeetingCEOs often wonder, "What can I do to stay more connected with my team's daily activities?" They do not want to be a micromanager, but they want to be in touch with what's happening on a day to day basis. These are issues that come up often in my strategy sessions. I get it. You're busy. You know your role includes leading your team, but you're just not sure what to do. You wonder if this means having to host more meetings or if there is another way? In this episode, I'm going to crack...
2018-12-1819 mintouchpointThe Magic of Talking Sex With A Long-Term PartnerIf there’s one thing I’ve learned from talking to thousands of people about their sex lives it’s that we do not need to talk about sex to have sex—but we do need to talk about sex to have great sex.
In this episode, I sit with power couple, Jen Miller and Jason Feifer. Jen is a published author and journalist who writes for the New York Times, The Washington Post, and more. Jason is the editor-in-chief of Entrepreneur magazine.
They co-wrote a novel called Mr. Nice Guy about two dating columnists who slee...
2018-12-1848 mintouchpointBecoming A Man In Bed, In Love, & In Life
Some of you may know Quddus Philippe from his early years as a VJ on MTV’s TRL. These days, he and his partner in life and love, Carmina, are cofounders of a personal development and media training company called Camera Ready.
When I first sat down with Quddus, I didn’t really know where the interview would go. He’s a super fascinating guy with so much charisma and so many riveting stories, that I just left it wide open. But as the conversation unfolded and he shared things like navigating sexuality as a young tv st...
2018-12-1138 mintouchpointParenting, Partnership, and Porn with Erika Lust & Pablo DobnerWith artistic vision and feminist values, Erika Lust is at the forefront of today’s sexual revolution, confronting the mainstream porn industry with a sex-positive, erotic and cinematic alternative, and reclaiming the cultural discourse surrounding women’s sexuality.
In this episode, I chat with her and her partner in love and in business, Pablo, to discuss their love story, what it’s like to work with a spouse, to be at the forefront of the indie adult cinema movement, to have the porn conversation with your children, and how a world with better porn--written and directed by women...
2018-12-021h 08
Unkosher Radio05 Let’s schmooze about sex, baby (Touchpoint’s Jared Matthew Weiss)Alex schmoozes with the Touchpoint guru himself, Jared Matthew Weiss, about getting strangers to talk openly about sex, and the genesis of the Touchpoint Townhall. Jared tells us about his first love, stories that made him blush and his affinity for onesies.Follow @unkoshermarket for behind the scenes extras, or to nominate a Jew-ish tastemaker you think Alex should interview next.Find a Townhall near you by following @lovetouchpoint or visiting lovetouchpoint.com.And as always, keep doing Jew.Support the show (http://www.unkoshermarket.com)
2018-11-2934 mintouchpointA Town Hall About Identity, Virginity, & Group SexThe first time she experienced oral sex, she was fourteen years old and her lover didn’t speak a lick of english; he wasn’t ready to fully acknowledge that he was gay until he had his first gay experience, and so one night, he just went for it; she wanted to give her partner a birthday he would never forget--”so why not group sex,” she thought; Plus, Dr. Zhana drops some knowledge about the significance of first times, jealousy, and more.
It’s all that and so much more in the final touchpoint town hall of 2018.
2018-11-221h 14touchpointGetting In Touch With Your FantasiesAlan Alda once said, “Your assumptions are your windows to the world. Scrub them off every once in a while or the light won’t come in.”
With that in mind, I have one question: what do you imagine when you think of a dominatrix?
I don’t know about you, but I don’t immediately think of a former elementary school teacher who got her PhD in education from Berkeley and writes a popular blog around spiritual and personal growth. After all, those aren’t the kind of details we’ve been told around people who purs...
2018-11-0537 mintouchpointA Chat With Lindsey Metselaar from We Met At AcmeIn between town halls, we’ve decided to start releasing episodes where Jared chats one-one with inspiring people about the things they’ve experienced in bed and in love.
In this first one-one-one, Jared talks with Lindsey Metselaar, host of popular dating podcast We Met At Acme. After pulling five cards from touchpoint’s “sex tarot,” Lindsey shares about how fighting can sometimes be her foreplay, her first (and only) time exploring anal sex—in her parent’s bedroom, her innovative ways to masturbate, how she found love online, and so much more.
You can follow us on I...
2018-10-2149 mintouchpointWatching Porn: Inspiring for Couples, Sometimes Healing for Survivors, and Better When Produced by Feminists?Watching gay male porn helped her heal from sexual trauma;her boyfriend brought her to a porn cinema in Montreal and they were directed to the upstairs balcony where couples can practice what they watch on screen; after a lifetime of masturbating to porn, one night, he decided to skip it and run a bath instead, and you’ll never believe what happened; Dr. Zhana drops some surprising stats around who watches porn and how it affects their sex lives; plus, a vulnerable and entertaining performance from award-winning poet, Max Stossel.
It’s all that and so much...
2018-10-141h 25touchpointSex Under the Influence: Escape, Exploration, & the Search for ConnectionShe never knew she was only a few puffs away from finally enjoying oral sex; the first time he had sober sex, everything was illuminated; a few years into their relationship, they discovered eating a special treat before bedtime could lead to some playful new beginnings; on their third date, they went on a “bad trip” that ultimately brought them closer than they ever could have imagined. Plus, Dr. Zhana, our new Sex Educator in Residence, drops some knowledge about the latest research on the usage of drugs and alcohol in bed.
It’s all that and so muc...
2018-09-171h 09touchpointGreat Sex: Sometimes With Toys, Sometimes In Groups, Sometimes With Love, but Always With Emotional IntimacyShe found herself tied to a wall in a basement having the best sex of her life; he met a hot guy at a party, brought him back to his place, got undressed, and quickly realized that some significant parts were missing; he made love to a virgin and it was unforgettable; she went to an all-female sex party that ended with a free burger and a ride home.
Without further ado, we give you the the town hall about great sex.
Hosted by Jared Matthew Weiss.
Reco...
2018-08-0840 mintouchpointOpen Relationships: A Way to Discover Yourself, Other People, & Possibly A UnicornShe joined a couple in bed as their “unicorn” and realized that polyamory could be fun--for two weeks, his wife had sex with a man with a “much much bigger penis” and they had to talk through it, she moved in with a new girlfriend after the first date and cheated like mad until fully embracing her non-monogamous orientation once and for all.
It’s all that and more in this emotional, and often funny conversation about open relationships.
This episode is brought to you by Dame Products, makers of amazing toys for sex--for couples. Use code T...
2018-06-101h 06touchpointOral Sex: Giving, Receiving, & Believing We're WorthyShe responded to a text at 4am and discovered that her body was capable of magical things, he always was the giver until he realized that he too was worthy of love, unlearning shame from a catholic school upbringing started with her going down on a female friend as an adult.
"Some people say I use too much teeth."
"The wetter the better."
"He was like Steve Jobs in bed. He knew what I wanted before I knew what I wanted."
"I experienced the fabled throat orgasm."
It's all that...
2018-05-0642 mintouchpointFrom Porn To TantraA woman finds a sex toy in her husband's travel bag, unlocks the secret to their sexless and "disastrous" 25-year marriage, and then begins a powerful journey to most profound intimacy of her life; a true story about definining and redefining relationships and the discovery of self.
This story was recorded at the touchpoint town hall in NYC on April 3, 2018 at The Assemblage Nomad.
For tickets to an upcoming touchpoint town hall in NYC, go to lovetouchpoint.com/tix.
Follow us on Instagram at @lovetouchpoint.
2018-04-1708 mintouchpointThe Intimacy PracticeA man calls up an old friend and asks if they can be "intimacy partners." In the process they redefine what it means to define a relationship--specifically friends with benefits.
This story was recorded at the touchpoint town hall in NYC on April 3, 2018 at The Assemblage Nomad.
For tickets to an upcoming touchpoint town hall in NYC, go to lovetouchpoint.com/tix.
Follow us on Instagram at @lovetouchpoint.
2018-04-1007 min
touchpointCasual Sex: Visceral, Spiritual, & Not Just for Single People?A young woman has a passionate encounter with a nameless stranger in a parking lot, an agender person has a spiritual awakening in the arms of a police officer, and a couple explores a playful evening with a new friend to celebrate their engagement. Hosted by Jared Matthew Weiss.
All stories were recorded at the touchpoint town hall in NYC on March 3, 2018 at The Assemblage Nomad.
For tickets to an upcoming touchpoint town hall in NYC, go to lovetouchpoint.com/tix.
Follow us on Instagram at @lovetouchpoint.
2018-03-2218 min
The Official SaaStr Podcast: SaaS | Founders | InvestorsSaaStr 167: The Biggest Challenges In Scaling From $1-10m in ARR, How To Navigate Enterprise Sales Negotiations Successfully & Why You Must Reiterate Value At Every Touchpoint with PJ Bouten, Founder & CEO @ ShowpadPieterjan (PJ) Bouten is the Founder & CEO @ Showpad, the world's leading sales enablement platform that allows for the creation of amazing buyer experiences. To date they have raised over $89m in VC funding from the likes of Insight Venture Partners, Dawn Capital and Hummingbird. As for PJ, Showpad is the second company he has founded. In 2010 he co-founded the mobile development agency, In The Pocket and still serves on its board. Prior to In The Pocket, Pieterjan held senior roles at Netlog and Accenture. In Today's Episode You Will Learn: How PJ made his way from...
2018-03-1929 min
What is Love?Episode 32 "Touchpoint: Where New Yorkers Talk About Love & Sex"Sasha Sugar invites Jared Matthew Weiss to talk about his creation Touchpoint - a town hall where people share stories from their love and sex lives. JMW elaborates on principles, values and the future of this open-minded and extremely diverse community. He also shares the four rules of Touchpoint which align with the four rules of good sex.
Tune in to find out what they are and to get the punch love from Sasha and Jared!
2018-02-251h 02
Westside of MarsInventing New Medical Technology w/ Vicki Mayo CEO TouchPointVicki Mayo is CEO and co-founder of Scottsdale-based the TouchPoint Solution, a neuroscientific tech company that offers an alternative to medication and traditional stress reduction methods, such as yoga and meditation, with wearable devices that reduce stress in 30 seconds.
Prior to co-founding the TouchPoint, Mayo served as the Arizona’s chief transformation officer and deputy assistant director for the Department of Economic Security. Before that, she got her start in the technology sector where she served as vice president of Valor Global. She also launched her first reservation management business in Sedona at just 14 years old.
Mayo was raised in Sed...
2017-11-1540 min
The Design Your Thinking PodcastProduct Management Is Touchpoint ManagementIn this Topical Zoom episode, I speak with John Cutler, Senior Product Manager at Zendesk about the evolving field of Product Management and the role of customer feedback in a world of service touchpoints. Product Management is rapidly changing. With the notion of Products changing rapidly, there is an imminent need for a fresh new […]
The post Product Management Is Touchpoint Management appeared first on Design Your Thinking.
2017-08-2100 min
2017-07-3101 min
Crack the Customer Code235: Customer Experience Touchpoint TipsWhat is a customer experience touchpoint? Jeannie shatters common myths and shares tips for a more customer-centric and actionable approach. How does a CX pro define "customer experience touchpoint?" Customer touchpoints make up your customer’s journey, but many business leaders don’t truly understand what this means. They are often not understood from the customer’s perspective, and the popular beliefs about how to identify them lure us into a narrow view of the customer experience. Don’t be deceived by the way-too-simple customer touchpoint definition you find in google search, of fall into...
2017-06-0505 min
MEX Design TalkMulti-touchpoint design; Roger Andersson Reimer, TOPPRoger Andersson Reimer, co-founder and UX Director of Swedish design agency TOPP, talks to Marek Pawlowski, founder of MEX, about multi-touchpoint experience design. The discussion includes TOPP's emergence from the history of TAT and Blackberry, their work on wearables for Samsung and Pins Collective, design tools for next generation distributed experiences and the roots of Roger's design education. Feedback @mexfeed or designtalk@mobileuserexperience.com.Show notes with links to everything discussed:https://mobileuserexperience.com/?p=4498Contact:T: https://twitter.com/mexfeed/E: designtalk@mobileuserexperience.com
2017-02-0948 min
Professionally SpeakingInterview: Hank Brigman – Touchpoint Guru (redux)I first met Hank at a Northern California National Speakers Association meeting in September 2007. I posted a podcast interview with him at that time, partly to demonstrate how easily podcasts can be created and posted. Since then Hank has signed up for the NSA/NC Pro-Track class and this podcast is part of the ongoing series of Pro-Track Profiles. So, for the first time ever, here's a second Professionally Speaking podcast with the same person!
Hank's passion for outstanding customer interactions - or Touchpoints - was born in the food and beverage industry. As a waiter and restaurant manager during...
2008-05-2000 min